The main duty of a Service Planner is to plan unique and satisfactory customer service. The job description entails attracting customers and providing satisfactory services. While the duties are determined by the nature and scope of the facility, the following are certain common tasks mentioned on the Service Planner Resume – enhancing customer satisfaction rate, increasing the client base, reviewing the previous customer handling and satisfaction policies, training the staff, initiating new training plans to train the company’s customer care department, overseeing and reviewing the department and suggesting changes in current administration; providing the customer’s easy access to billing and complaint services, and planning for the better promotional activities of the customers such as planning new discount and offering policies.
The required skills and specifications include – sound knowledge of customer service planning concept, the ability to recommend the new changes, and new strategies; deep knowledge of the billing formats, customer feedback online system, and familiarity with product/services and the specifications to plan better services. The basic degree required includes a certificate in palling, or customer service, or management.
Headline : As a Service Planner, Responsible for monitoring the workflow of the service department, and also Scheduling the hauling of equipment in and out of the Hattiesburg, MS branch office.
Service planned for all projects (residential & commercial).
Strong and diversed experience in construction, maintenance, planning, managing, and supervising professional and field employees.
Interacted with all levels of management; easily interact with diverse groups.
Able to effectively communicate ideas, concepts and technical data with customers.
Translated technical data into easily understood terminology for our customers.
Designed, planed, implemented, and managed multiple service delivery projects simultaneously, with minimal direction, under time constraints, and continual change, while maintaining high regard for customer focus and satisfaction.
Opened and managed work orders, reviewed and verified completion of service reports, purchase orders, equipment rentals, subcontractors, hotels, and time are properly coded to jobs prior to invoicing.
Experience
5-7 Years
Level
Executive
Education
Business Finance
Service Planner Resume
Headline : Seeking a Service Planner profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Set up jobs for all machinery coming in for service.
Schedule is printed and the shop foreman, field service foreman, product support manager and myself sit down to go over the stages of repair.
Checked parts status, man hours and completion dates.
Tracked labor for qouted time and begin job closing of ready.
Made calls to customers giving updates on the status of their machine and report any additionals that may be required for repair.
Set haul for the machine to go back to the customer.
Handled Main shop, Sales shop and Undercarriage.
Experience
5-7 Years
Level
Executive
Education
BS In Criminal Justice/ Law
Service Planner Resume
Headline : As a Service Planner, responsible for Reviewing and updating documents used by other NJ TRANSIT departments such as route descriptions, bus operating statistics for contract services, and bus stop byline information, Preparing transportation bulletins to implement service changes, as necessary.
Skills : Data Analysis, Analytics.
Description :
Entered and reconciled payroll and per diem for shop and field technicians.
Handled expense and capital purchase order for the department.
Compiled and analyzed operating expense reports.
Developed quotes and supported Gantts for customer projects.
Directed and monitored Service Clerk's to accomplish goals of the department.
Processed work orders communicate withe driver service and safety providers and provide eta on work orders.
Planed daily work loads coordinate with shop supervisor regarding work loads.
Experience
5-7 Years
Level
Executive
Education
GED
Service Planner Resume
Headline : Experienced analyzing bus service, routes, schedules, or operations desired, and also experienced in developing project work plans, schedules, or timetables for specific implementation activities.
Skills : Ms Office Suite, Project, Project Manager, Process Improvement, Sharepoint, Scheduling, Program Management, Technical Writing, Team Leadership.
Description :
Designed the electrical layout for new subdivisions which included the location for feeder switch cabinets, calculation of fuses within the switch cabinets, and normally open switch positions for looped distribution lines.
Designed included most efficient use of transformers.
Worked included the layout and execution of the design installation out in the field.
Had to acquired permits and easements.
Responsible for the inspection of the cable installation for proper depth.
Assigned areas included Boca Raton and Weston, FL which were very aggressive growing areas during that time.
Work included the design for feeds into Hospitals and vault design with throw over capabilities.
Experience
5-7 Years
Level
Executive
Education
GED
Service Planner Resume
Headline : Accomplished and energetic Service Leader with a solid history of achievement in Field Operations and Administrative positions. I am a motivated leader with strong organizational and prioritization abilities. I have demonstrated stability and loyalty by working for the same company for over 10 years. Areas of expertise include Job Goals, Personnel development and Training.
Skills : Excel, Microsoft Access, SAP / OTC.
Description :
Responsible for reconciling and entering data into a sales order for payment by the customer.
Responsible for dropping the reportable matrix from 11 days to 6 days.
Read source documents such as reports and enter data in specific data fields for subsequent entry.
Compiled, sorted and verified the accuracy of data before it is entered.
Compared data with source documents, or re-enter data in verification format to detect errors.
Store completed documents in appropriate locations.
Located and corrected data entry errors, or report them to supervisors.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Service Planner Resume
Objective : To establish a long-term career in a company where I may utilize my Service Planner professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Created Sales orders for Cement, Tools, Fracturing Services, materials being used on jobs in field using SAP and SUMMIT.
Reconcile sales orders from jobs; ensure that all charges, quantities, and materials are correct.
Created proposals for upcoming jobs using the HIPS Program Associate Field Buyer Created purchase orders for services and materials using SAP.
Created work contracts for vendors to work on the facility Maintain vendor contract files.
Contacted vendors with purchase orders and all purchase requirements.
Field Materials Coordinator Created requisitions for services and materials using SAP.
Tracked all company required documents and maintained vendor files.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Service Planner Resume
Objective : Enthusiastic oilfield Service Planner professional with 10 years of field and office experience and strong organizational, technical and analytical skills.
Skills : Microsoft Office, Shop Work, Tubing Manufacturing, Stick Welding.
Description :
Recorded and entered all data pertaining to work done in the service department into the dotnet system and all relevant spreadsheets.
Responsible for verifying all information entered is accurate.
Planed and built upcoming jobs to be done in the service department.
Relayed all work instructions to the crew that is performing the work and verify that all instructions have been followed and work was done correctly after job is completed.
Notified the customer once all work is done.
Designed, cost estimated and collected of revenue from new customers to implement the work.
Inspected all repair orders.
Experience
2-5 Years
Level
Junior
Education
G.E.D
Service Planner Resume
Headline : To obtain a Service Planner position that will enable me to use my strong organizational skills, problem-solving ability, educational background, and ability to work well with people in both technical and operational environments for a common goal of superior service quality.
Skills : SAP Computer Program, Quality Assurance/Quality Control, Microsoft Office, Personnel Management, Peace Officer License, International Airport Experience, oilfield dispatch and airline dispatch.
Description :
Learned all about the right way to run a CAT dealership.
Took advantage of CAT Corporate's Business Tools for Service Managers training.
Gained a working knowledge of the Service Department, the Product Support Manager began investing in me, and allowed me to handle policy & goodwill dealings with customers & CAT.
Gained speed & accuracy, aggressively securing duties & responsibilities relative to customer service & Service Department success and surpassed the PSM's expectations within the first 3 years.
Had direct positive impact on our department's success year after year.
Experienced working with Sales & Rental further grew me as a professional.
Reviewed, investigated and responded to internal and external customer requests, suggestions and complaints.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Service Planner Resume
Objective : Professionally dynamic and enterprising, good communication, flexibility, dynamism, and organizational skills. Ten years of experience in the Financial, Commercial, and Administrative areas. Also experience with Direct Marketing, control teams, customer control, sales of goods and products. Excellent interpersonal skills, teamwork with an initiative to propose innovations.
Skills : MS Office, Planning Skills, Billing Skills.
Description :
Supported Service Coordinators through specific processing of order to cash, plant maintenance and procurement data entry.
Responsible for daily inventory commitment and reconciliation.
Worked with resource planners on the vital tasks of job scheduling and dispatching of workers.
Worked with Resource Planners in maintaining accuracy of scheduling board and the dispatching of jobs in SAP and in resolving scheduling issues.
Responsible for monthly billing.
Prepared, proofread and approved written public information materials, including public timetables, passenger notices, and schedule information displays.
Developed and coordinated special notices for posting on NJ TRANSIT website.
Experience
2-5 Years
Level
Executive
Education
Bachelor's
Service Planner Resume
Headline : As a Service Planner, responsible for Scheduling technicians to satisfy customer requirements,Performing a wide variety of operational and administrative functions such as billings, service requests, service, memos, correspondence, logs, collections, etc.
Skills : Planning Skills, Customer Service.
Description :
Answered and logged or routed all incoming calls.
May processed purchase orders and stock requisitions to acquire necessary hardware.
Processed and verified technician timesheet as needed.
Made follow-up telephone calls to internal and external customers to ensure customer satisfaction.
Produced monthly department reports.
Signatured level authority as indicated by the Authorization Level Document.
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