The main duty of a Service Planner is to plan unique and satisfactory customer service. The job description entails attracting customers and providing satisfactory services. While the duties are determined by the nature and scope of the facility, the following are certain common tasks mentioned on the Service Planner Resume – enhancing customer satisfaction rate, increasing the client base, reviewing the previous customer handling and satisfaction policies, training the staff, initiating new training plans to train the company’s customer care department, overseeing and reviewing the department and suggesting changes in current administration; providing the customer’s easy access to billing and complaint services, and planning for the better promotional activities of the customers such as planning new discount and offering policies.
The required skills and specifications include – sound knowledge of customer service planning concept, the ability to recommend the new changes, and new strategies; deep knowledge of the billing formats, customer feedback online system, and familiarity with product/services and the specifications to plan better services. The basic degree required includes a certificate in palling, or customer service, or management.
Objective : Dynamic Service Planner with two years of experience in optimizing service workflows and scheduling logistics. Proven ability to enhance operational efficiency through strategic planning and execution. Skilled in managing diverse teams and communicating technical information effectively to stakeholders. Eager to leverage expertise in project management and service delivery to drive customer satisfaction and operational excellence.
Executed service planning for diverse residential and commercial projects.
Managed planning, scheduling, and supervising of field employees, ensuring project completion within deadlines.
Collaborated with management to enhance service delivery processes and operational efficiency.
Communicated complex technical data to clients in an accessible manner, fostering strong customer relationships.
Oversaw work orders and ensured accuracy in service reports and billing processes.
Designed and implemented multiple service delivery projects while maintaining high customer satisfaction.
Analyzed service performance metrics to identify areas for improvement and increased productivity.
Experience
0-2 Years
Level
Entry Level
Education
B.S. in BA
Junior Service Planner Resume
Objective : Ambitious Junior Service Planner with 5 years of experience in optimizing service delivery and enhancing operational workflows. Adept at analyzing project requirements and coordinating logistics to ensure timely execution. Committed to fostering stakeholder collaboration and improving customer satisfaction through effective service planning and communication.
Coordinated service jobs for machinery, ensuring efficient workflow and timely repairs.
Collaborated with shop and field foremen to prioritize repair stages and resource allocation.
Monitored parts availability and tracked labor hours to maintain project timelines.
Communicated with customers to provide updates on repair statuses and additional needs.
Arranged logistics for returning machinery to customers post-repair.
Managed service requests for the main shop, sales shop, and undercarriage departments.
Utilized software tools to enhance scheduling accuracy and operational transparency.
Experience
2-5 Years
Level
Junior
Education
B.S. in BA
Service Planner Resume
Objective : Dedicated Service Planner with 5 years of experience in streamlining service operations and enhancing logistics efficiency. Proficient in data-driven decision-making and project management, ensuring timely service delivery. Skilled in collaborating with cross-functional teams to optimize workflow processes and elevate customer satisfaction. Ready to apply expertise to drive operational success and improve service outcomes.
Skills : Service Data Analysis, It Service Management, Agile Methodologies, Lean Principles, Customer Satisfaction, Technical Documentation
Description :
Streamlined payroll processing for technicians, ensuring timely and accurate compensation.
Managed departmental expense reporting and capital procurement, optimizing budget efficiency.
Analyzed operational expenses, providing insights to improve cost management.
Generated project quotes and supported Gantt chart development for project timelines.
Directed Service Clerks to meet departmental objectives effectively.
Processed work orders and coordinated with drivers to enhance service efficiency.
Planned daily workloads in collaboration with shop supervisors to maximize productivity.
Experience
2-5 Years
Level
Executive
Education
B.S. in BA
Senior Service Planner Resume
Headline : Accomplished Senior Service Planner with 7 years of expertise in designing and implementing strategic service delivery frameworks. Demonstrated success in enhancing operational workflows and aligning resources to achieve optimal efficiency. Adept at fostering collaboration across teams and leveraging data analytics to drive informed decision-making, ultimately elevating customer satisfaction and service quality.
Skills : Advanced Data Analysis, Project Coordination, Operational Optimization, Service Delivery Management, Service Lifecycle Management, Stakeholder Communication
Description :
Designed and implemented service delivery frameworks to enhance operational efficiency.
Analyzed service workflows and optimized resource allocation for improved performance.
Collaborated with cross-functional teams to streamline project timelines and deliverables.
Managed the development of project work plans, schedules, and budgets for service initiatives.
Utilized data analytics to monitor performance metrics and drive continuous improvement.
Conducted regular stakeholder meetings to align service strategies with business objectives.
Trained team members on best practices in service planning and execution.
Experience
5-7 Years
Level
Senior
Education
B.S. in BA
Service Planner Resume
Summary : Accomplished Service Planner with a decade of experience in enhancing service delivery and operational efficiency. Expert in strategic resource allocation and workflow optimization, ensuring timely project execution. Proven track record in leading cross-functional teams and utilizing data analytics to drive informed decisions, ultimately boosting customer satisfaction and service quality.
Skills : Advanced Excel Analytics, Database Management With Access, Forecasting, Time Management, Strategic Planning, Reporting Skills
Description :
Reconciled and entered data into sales orders, ensuring accuracy for customer payments.
Reduced report generation time from 11 days to 6 days, enhancing operational efficiency.
Reviewed source documents to ensure precise data entry in designated fields.
Compiled and verified data accuracy prior to entry, maintaining data integrity.
Conducted data comparison to detect and rectify entry errors promptly.
Organized and stored completed documents in compliance with data management standards.
Identified and corrected data entry discrepancies, reporting unresolved issues to supervisors.
Experience
7-10 Years
Level
Management
Education
B.S. Business Admin.
Consultant Service Planner Resume
Objective : Strategic Consultant Service Planner with 5 years of experience in optimizing service delivery and enhancing operational workflows. Expertise in project planning, data analysis, and logistics coordination to drive efficiency and improve customer satisfaction. Proven success in collaborating with cross-functional teams to implement innovative solutions that meet organizational goals.
Optimized service workflows and created sales orders for various services using SAP and SUMMIT.
Reconciled sales orders to ensure accuracy in charges, quantities, and materials.
Developed project proposals for upcoming jobs utilizing the HIPS Program.
Managed vendor contracts and maintained comprehensive contract files.
Communicated with vendors to fulfill purchase requirements and ensure timely service delivery.
Coordinated field materials requisitions using SAP to streamline operations.
Tracked compliance with company standards by maintaining vendor documentation.
Experience
2-5 Years
Level
Consultant
Education
BBA
Service Planner Resume
Summary : Accomplished Service Planner with 10 years of extensive experience in optimizing service delivery and enhancing operational workflows. Proven expertise in strategic planning, resource management, and data analytics to improve efficiency and customer satisfaction. Adept at leading cross-functional teams to execute projects effectively and drive operational excellence.
Skills : Project Management Software, Service Operations Management, Performance Metrics, Operational Planning, Scheduling, Market Research
Description :
Recorded and entered comprehensive data related to service operations into ERP systems and maintained accurate records.
Ensured data integrity by verifying all information entered is precise and up-to-date.
Planned and coordinated upcoming service jobs, aligning resources to meet customer requirements.
Communicated detailed work instructions to teams, verifying adherence to standards post-completion.
Informed clients promptly upon job completion, enhancing customer communication.
Developed cost estimates and revenue projections for new service contracts.
Reviewed and inspected all repair orders for compliance and accuracy.
Experience
10+ Years
Level
Executive
Education
B.S. in BA
Freelance Service Planner Resume
Objective : Service Planner with two years of experience in improving service delivery and enhancing operational workflows. Proven skills in scheduling, resource allocation, and stakeholder communication. Committed to executing strategic plans that elevate customer satisfaction and operational success. Ready to apply my expertise to optimize service processes and improve overall efficiency.
Skills : Service Management Software, Quality Control Processes, Microsoft Office Suite, Team Coordination, Regulatory Compliance Knowledge, Compliance Knowledge
Description :
Optimized service workflows to enhance operational efficiency and customer satisfaction.
Utilized CAT Corporate's Business Tools for effective service management.
Developed strong customer relationships, addressing inquiries and resolving issues effectively.
Achieved departmental success by exceeding performance metrics consistently.
Collaborated with sales teams to enhance service delivery strategies.
Analyzed customer feedback to improve service offerings and processes.
Managed logistics for service operations, ensuring timely execution of service requests.
Experience
0-2 Years
Level
Freelancer
Education
B.S. in BA
Service Planner Resume
Headline : Detail-oriented Service Planner with over 5 years of experience in optimizing service delivery and enhancing customer satisfaction. Proven track record in analyzing service needs, coordinating resources, and implementing effective strategies to improve operational efficiency. Strong communication and problem-solving skills, adept at collaborating with cross-functional teams to ensure seamless service execution.
Skills : Ms Office Suite, Service Planning Expertise, Supply Chain Management, Project Management, Workflow Optimization, Customer Relationship Management
Description :
Facilitated order processing and managed data entry for procurement and maintenance tasks.
Oversaw daily inventory commitment and reconciliation efforts, ensuring accuracy.
Collaborated with resource planners to optimize job scheduling and workforce dispatching.
Maintained scheduling boards and resolved issues in SAP to ensure timely service delivery.
Managed monthly billing processes to ensure accurate invoicing.
Produced public communication materials, including timetables and notices.
Coordinated special announcements for the organization’s website to improve customer awareness.
Experience
5-7 Years
Level
Senior
Education
B.S. in BA
Service Planner Resume
Summary : Results-driven Service Planner with expertise in project management and service optimization. Skilled in forecasting demand, resource allocation, and performance analysis. Committed to improving customer satisfaction through strategic planning and execution. Excellent interpersonal skills, fostering strong relationships with clients and stakeholders.
Skills : Service Workflow Optimization, Service Level Agreements, Change Management, Inventory Management, Risk Assessment
Description :
Managed scheduling and dispatching of technicians to meet customer demands efficiently.
Processed purchase orders and requisitions for necessary hardware and supplies.
Verified and processed technician timesheets to ensure accurate billing.
Conducted follow-up calls to assess customer satisfaction and service quality.
Generated and analyzed monthly departmental performance reports.
Authorized transactions in accordance with company policies and procedures.
Maintained a high level of customer satisfaction through effective service delivery.
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