ServiceNow Administrator Resume
Summary : Dedicated ServiceNow Administrator with a decade of expertise in managing and optimizing the ServiceNow platform. Proficient in ITSM module implementation, troubleshooting, and enhancing system performance. Committed to delivering innovative solutions and ensuring seamless integration across digital services to enhance operational efficiency.
Skills : Servicenow Platform Proficiency, Cmdb Management, Servicenow Administration, Incident Management
Description :
- Oversaw the administration of the ServiceNow platform, ensuring optimal performance and user accessibility.
- Facilitated requirements gathering and project planning for ITSM module implementations.
- Conducted troubleshooting and maintenance for discovery processes, enhancing system reliability.
- Implemented ITOM and ITBM solutions, driving improvements in service delivery.
- Developed and executed CMDB operational plans, increasing data integrity and usability.
- Collaborated with cross-functional teams to integrate new applications and features into the ServiceNow platform.
- Produced detailed reports and dashboards to inform stakeholders of system performance and improvements.
Experience
7-10 Years
Level
Management
Education
B.S. IT
ServiceNow Administrator Resume
Objective : ServiceNow Administrator with 2 years of dedicated experience in managing and enhancing the ServiceNow platform. Skilled in ITSM processes, user access management, and incident resolution, I focus on optimizing system functionality and user satisfaction. Passionate about driving operational excellence through efficient platform administration and innovative solutions.
Skills : Service Portal Development, Business Rule Configuration, Client Scripts, Ui Policies, Data Import/export
Description :
- Administer and configure ServiceNow platform for optimal performance and user experience.
- Manage user access and roles to ensure data security and compliance.
- Develop and maintain ServiceNow workflows to automate business processes.
- Implement and customize ServiceNow applications to meet organizational needs.
- Resolved platform-related incidents and fulfilled service requests.
- Monitor system performance and troubleshoot issues to ensure uptime.
- Create and manage ServiceNow reports and dashboards for data analysis.
Experience
0-2 Years
Level
Junior
Education
B.S. IT
ServiceNow Administrator Resume
Headline : Accomplished ServiceNow Administrator with 7 years of experience in optimizing and managing the ServiceNow platform. Expertise in ITSM processes, application deployment, and data integrity management. Proven ability to enhance operational efficiency through innovative solutions and effective platform administration.
Skills : Change Management Processes, Asset And Configuration Management Best Practices, System Monitoring, Data Analysis Skills, Configuration Management
Description :
- Managed the configuration, administration, and enhancement of the ServiceNow platform to support IT service management processes.
- Implemented ITIL best practices, ensuring adherence to Change Management, Asset Management, and Service Management processes.
- Led integration and data quality initiatives, enhancing the integrity of the Configuration Management Database (CMDB).
- Provided ongoing support and troubleshooting for ServiceNow applications, ensuring optimal performance and user satisfaction.
- Conducted regular patching and upgrades, maintaining compliance with the latest ServiceNow releases.
- Developed and maintained technical documentation for platform configurations and operational processes.
- Collaborated with cross-functional teams to gather requirements and design solutions for process automation.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
ServiceNow Admin Resume
Objective : Dynamic ServiceNow Administrator with 5 years of hands-on experience in managing and optimizing the ServiceNow platform. Adept in ITSM process implementation, user access management, and system enhancements. Focused on delivering impactful solutions and fostering collaboration across teams to drive operational efficiency and improve service delivery.
Skills : Ui Policy Configuration, Business Rules Creation, User Access Control, Workflow Automation, Scripting In Servicenow
Description :
- Managed the administration of the ServiceNow platform, including monitoring and optimizing system performance.
- Provided expert guidance on platform administration concepts, enhancing the operational capabilities at the Department of Veterans Affairs.
- Conducted thorough research on upcoming ServiceNow upgrades, ensuring stakeholder awareness and preparedness.
- Documented and implemented configuration changes, fostering clear communication across technical teams.
- Acted as the product owner for platform maintenance, ensuring the health and efficiency of the ServiceNow instance.
- Prepared for system upgrades by analyzing new features and assessing their impact on existing operations.
- Coordinated training sessions for stakeholders, facilitating knowledge transfer and effective platform utilization.
Experience
2-5 Years
Level
Executive
Education
B.S. in IT
ServiceNow Administrator Resume
Headline : Seasoned ServiceNow Administrator with 7 years of extensive experience in managing and enhancing the ServiceNow platform. Skilled in ITSM process implementation, system configuration, and user training, I excel at driving performance improvements and ensuring seamless integration of services. My focus on delivering innovative solutions has consistently led to enhanced operational efficiency.
Skills : Servicenow Configuration, Servicenow Itbm, Custom Application Development, Integrationhub Usage, Discovery Configuration
Description :
- Managed and supported the ServiceNow environments, including Development, Testing, and Production.
- Created and maintained reports to track system performance and user activity.
- Designed and implemented KPIs and dashboards to monitor operational effectiveness.
- Reviewed release notes and developed test plans for upgrades to ensure system integrity.
- Maintained awareness of ServiceNow patch schedules to prepare for updates.
- Facilitated communication with technical and non-technical stakeholders regarding ServiceNow functionalities.
- Translated business requirements into effective ServiceNow solutions through thorough analysis and testing.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
ServiceNow Administrator Resume
Summary : Accomplished ServiceNow Administrator with 10 years of extensive experience in managing, optimizing, and enhancing the ServiceNow platform. Expertise in ITSM implementation, system performance improvement, and comprehensive solution design, I have successfully driven operational efficiencies and seamless service delivery across various organizations.
Skills : Itil Best Practices, Service Catalog Management, User Access Management, Change Management
Description :
- Prioritized and assessed enhancement requests based on scope, time, and cost-benefit analysis, ensuring impactful implementation.
- Defined upgrade parameters for ServiceNow, developing comprehensive test plans for seamless integration and transition.
- Authored and maintained ServiceNow policies, procedures, and user training materials to promote best practices.
- Managed and improved the CMDB, providing strategic recommendations for enhancements.
- Developed automation solutions to streamline processes and minimize manual tasks.
- Oversaw the ServiceNow instance, including Incident, Knowledge, Problem, Change, Service Request, and CMDB modules.
- Coordinated the design and execution of LDAP and third-party application integrations into the ServiceNow environment.
Experience
7-10 Years
Level
Management
Education
B.S. IT
ServiceNow Administrator Resume
Objective : Experienced ServiceNow Administrator with 5 years of expertise in optimizing the ServiceNow platform to enhance IT service management. Skilled in implementing ITSM solutions, managing system upgrades, and ensuring data integrity. I am dedicated to driving operational efficiency and delivering seamless digital transformations across organizational processes.
Skills : Data Integration And Management, Javascript And Html Development, Servicenow Upgrades, Scheduled Jobs Management, Business Rules Configuration
Description :
- Supported, maintained, and enhanced the ServiceNow platform focusing on ITSM, ITOM, and ITAM initiatives.
- Facilitated Service Mapping processes, ensuring data accuracy for existing and new mapped services.
- Integrated and managed data exchange between ServiceNow and external systems for improved functionality.
- Planned and executed version upgrades, leveraging new features to enhance system capabilities.
- Monitored system health, compliance, and usage metrics for ongoing improvement.
- Identified and resolved issues, implementing changes to optimize platform performance.
- Developed governance frameworks and processes for effective ServiceNow administration.
Experience
2-5 Years
Level
Junior
Education
B.S. IT
ServiceNow Administrator Resume
Headline : ServiceNow Administrator with 7 years of experience in enhancing platform functionality and user experience. Proven track record in ITSM implementation, system upgrades, and operational automation. Adept at collaborating with cross-functional teams to drive efficiency and deliver innovative solutions that align with organizational goals.
Skills : Servicenow Workflow Optimization, Cross-functional Team Collaboration, Audit And Compliance, Data Security Practices, Incident Response Planning
Description :
- Acquired advanced ServiceNow knowledge through targeted online courses and official training.
- Managed product backlog and roadmap to ensure continuous value delivery.
- Engaged with stakeholders to assess and fulfill their ServiceNow-related needs.
- Provided after-hours support for critical ServiceNow platform issues.
- Documented and implemented ITIL processes based on best practices.
- Designed and maintained domain-separated environments for managed service providers.
- Adhered to ITIL best practices for system maintenance and platform upgrades.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
ServiceNow Administrator Resume
Objective : Accomplished ServiceNow Administrator with 5 years of extensive experience in managing and optimizing the ServiceNow platform. Expertise in ITSM processes, application management, and system configuration. Adept at driving operational efficiency through innovative solutions, I am committed to enhancing service delivery and user experience across diverse teams.
Skills : It Project Coordination, Servicenow Platform Expertise, Application Development, Update Sets Management, Version Control
Description :
- Collaborated with the Asset Manager and Senior ServiceNow Engineer to establish data governance processes.
- Identified deprecated data and functionality, developing a strategic removal plan.
- Documented data governance processes and ensured new integrations complied with standards.
- Monitored platform licensing usage to ensure compliance with organizational policies.
- Utilize ServiceNow Discovery to maintain accurate asset inventories.
- Configured and managed ServiceNow applications and modules to align with business needs.
- Implement ITIL best practices within the ServiceNow environment.
Experience
2-5 Years
Level
Executive
Education
B.S. IT
ServiceNow Administrator Resume
Headline : Skilled ServiceNow Administrator with 7 years of experience in enhancing and managing the ServiceNow platform. Expertise in ITSM process optimization, application development, and system integration. Proven track record in delivering strategic solutions that improve operational efficiency and user satisfaction.
Skills : Servicenow Studio, Javascript Proficiency, Project Management, Html/css Knowledge, System Upgrades
Description :
- Manage ServiceNow integrations with monitoring and alerting tools.
- Assist in the development of ServiceNow training materials and documentation.
- Provide technical support for ServiceNow-related issues and inquiries.
- Evaluate and recommend new ServiceNow features and enhancements.
- Collaborate with IT teams to align ServiceNow with business objectives.
- Implement ServiceNow security best practices to protect sensitive data.
- Conduct root cause analysis for ServiceNow incidents and problems.
Experience
5-7 Years
Level
Senior
Education
B.Sc. IT
