Servicenow Business Analyst Resume
Headline : As a Servicenow Business Analyst, responsible for conducting multiple design workshops to define and prioritize application epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content
Skills : ServiceNow Platform Expertise, Business Analysis.
Description :
- Understood business processes and priorities.
- Interfaced with the application development team to validate test results for new applications verifying that they meet the requirements of their business group.
- Applied User-Centered Design principles.
- Applied ServiceNow knowledge to create an environment that fosters accountability, quality, commitment, growth, and innovation.
- Supported the sales process as needed by participating in the solution design.
- Led User-Centered design processes based on examples of phases, best practices, and results.
- Conducted design workshops to define project goals and requirements, and analyzed and documented business processes.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Servicenow Business Analyst Resume
Headline : As a Servicenow Business Analyst, managed the successful completion of all assigned Business Analyst tasks, and supported a government entity (federal, SLED, or local).
Skills : Business Analysis, Technical Skills.
Description :
- Demonstrated the highest level of professionalism through written and verbal communication when presenting products and briefs to senior-level management.
- Trained in MS Office products including MS Word, MS Excel, and MS PowerPoint.
- Worked independently and with others.
- Interpreted business objectives and successfully incorporated those objectives into functional requirements.
- Demonstrated high-speed internet connection with the ability to participate in numerous video conferences daily.
- Participated in joint application design sessions to collect new business requirements.
- Verified requirements through analysis, test, demonstration, and inspection.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Servicenow Business Analyst Resume
Summary : As a Servicenow Business Analyst, developed, and enhanced software assets that meet or exceed internal and customer expectations, meet product functionality, cost, and delivery schedules.
Skills : Project Management, Communication.
Description :
- Led the development of functional business requirements and helped users assess relative priorities for both business process and technology solutions.
- Understood business processes and priorities.
- Evaluated alternative business process and technology solutions, and participates in making technology recommendations to enhance business operations.
- Developed business and system requirements, functional designs, process flows, and test plans.
- Conducted system testing and facilitated user acceptance testing.
- Worked collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
- Mentored junior team members, developed a working knowledge of the client’s industry, and used this information to support continuous improvement initiatives.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Computer Science
Servicenow Business Analyst Resume
Headline : As a Servicenow Business Analyst, responsible for conducting multiple analyses, and reviews, and providing recommendations and implementation strategies for improving business processes, procedures, and workflows.
Skills : Problem-Solving, Documentation.
Description :
- Analyzed business processes/systems, identified inefficiencies and required controls, documented procedures, and tracked KPIs.
- Identified and developed use cases based on client requirements.
- Collaborated with internal and external users/customers to elicit business concerns and develop workable solutions.
- Participated in planning initiatives, feasibility studies, cost/benefit analysis, and new systems design.
- Worked with the QA team to prepare test scenarios and data.
- Documented and managed business and functional requirements.
- Reviewed user stories and acceptance criteria.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Servicenow Business Analyst Resume
Headline : As a Servicenow Business Analyst, responsible for demonstrating abilities to lead the development and maintaining epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content in an agile tracking tool (ServiceNow SPM, JIRA, Azure DevOps or other similar tools).
Skills : Customer Service, Stakeholder Management.
Description :
- Provided thought leadership in one of the functional areas, handled queries and competency building in the respective functional areas.
- Provided functional solutions and clarification on the inter-module dependencies.
- Determined a project’s requirements by extracting them from business or government policies, as well as from current and future users, through interaction and research.
- Anticipated future requirements to ensure successful outcomes.
- Organized requirements into related categories to effectively manage and communicate them.
- Used powerful analysis and modeling tools to match strategic business objectives with practical technical solutions.
- Protected the business and user’s needs by verifying functionality, accuracy, and completeness of the requirements against the original documents.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Servicenow Business Analyst Resume
Headline : As a Servicenow Business Analyst, assisted in developing requirements written as user stories with clear acceptance criteria, and participated in agile teams in backlog grooming and story refinement including sizing.
Skills : ServiceNow Platform (Incident Management, Change Management, Service Catalog), Business Process Analysis.
Description :
- Conducted requirements and workflow mapping sessions and produced finished workflow documents and diagrams that developers can understand and implement.
- Wrote test plans and scripts including automated test scripts using Gherkin syntax.
- Ran meetings, take and disseminate notes including action items.
- Engaged FSA program leadership and external partners including those in Institutes of Higher Education to gather and document requirements.
- Demonstrated user-centered design expertise including empathy maps, customer journeys, and personal development.
- Coordinated and communicated with contractors.
- Maintained project Schedules, Sprint, and Program Boards.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Servicenow Business Analyst Resume
Headline : As a Servicenow Business Analyst, led the development, creation, review, approval, and archival of epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content in the ServiceNow Strategic Portfolio Management (SPM) application.
Skills : Requirements Gathering, System Configuration, and Customization.
Description :
- Followed up on outstanding customer needs and provided timely status reports to the Lead Developer.
- Built positive relationships with external partners by providing excellent service/support and consistent communication as appropriate.
- Performed internal operational tasks including data analysis, reporting, and knowledge sharing.
- Analyzed and documented requirements for ITIL processes and mapped them to the ServiceNow tool.
- Managed and communicated the ServiceNow release schedule.
- Created and owned development and deployment processes.
- Participated in internal team development projects, enhancements, and processes.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Servicenow Business Analyst Resume
Summary : As a Servicenow Business Analyst, planned, led, maintained, and delivered ServiceNow platform and application web-based and on-site training, led development, created, reviewed, approved, and archival of epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content for the continuous delivery pipeline.
Skills : Testing and Quality Assurance, Stakeholder Management.
Description :
- Safeguarded minimizes risk by ensuring requirements are being met before investing further in system development.
- Emphasized simplicity and ease of use at all times, especially in implementation.
- Identified and avoided extraneous activities that do not solve the problem or help reach the objective.
- Verified the requirements and rejected implementations that did not advance business objectives.
- Focused on preventing and correcting defects; enhancements, or making changes to increase the value provided by the system.
- Performed requirement gathering and process documentation for enhancements, requests, and implementations.
- Analyzed business processes and provided innovative and scalable solutions to increase operational maturity for UW Medicine ITS.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Computer Science
Servicenow Business Analyst Resume
Headline : As a Servicenow Business Analyst, conducted a thorough analysis, reviewed, and documented clients designated business processes, and provided recommendations and implementation strategies for improving business processes, procedures, and workflows.
Skills : User Training and Support, Documentation and Reporting.
Description :
- Completed the intake of ITS ServiceNow projects/enhancements by providing time estimates, attending project meetings, assigning work to team members, providing updates to the manager, and ensuring projects were successful.
- Built a Requirements Traceability Matrix (RTM) for user stories.
- Translated business requirements to technical and functional teams for ServiceNow implementations.
- Worked closely with Business Analyst and Product Owners to refine user stories and categorize the user-centric requirements.
- Demonstrated an understanding of the customer team’s capability visions by researching, wireframing, prototyping, and mocking up user experiences.
- Translated concepts into wireframes and mockups that lead to intuitive user experiences.
- Identified design problems, developed elegant solutions, and justified design decisions eloquently.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Servicenow Business Analyst Resume
Summary : As a Servicenow Business Analyst applied and facilitated User-Centered Design processes and principles, and conducted design workshops for the ServiceNow platform and applications to define and prioritize the goals, objectives, epics, stories, features, non-functional requirements, use cases, and user acceptance criteria for the continuous delivery pipeline.
Skills : Project Management, ITIL Framework.
Description :
- Communicated design ideas and prototypes supported by objective analyses to facilitate decision-making.
- Developed presentations and reports conveying complex information.
- Performed subjective and objective research both qualitatively and quantitatively, to gather deep end-user understanding.
- Participated on an agile team and use expand your knowledge of agile methodologies and tools (e.g., SAFe, JIRA, Confluence).
- Orchestrated coordination between stakeholders, end users, and technical teams.
- Performed planning and facilitation of stakeholder meetings.
- Selected appropriate analysis methodologies and documentation standards.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Computer Science
