Description :

1. Collaborated closely with application development teams to validate test results, ensuring alignment with business requirements.
2. Utilized User-Centered Design principles to enhance application usability and user satisfaction.
3. Applied extensive ServiceNow knowledge to foster a culture of accountability and innovation within the team.
4. Participated in solution design to support the sales process and client engagement.
5. Led design workshops to define project goals and gather detailed requirements, enhancing project clarity.
6. Documented business processes and provided actionable recommendations for improvement.
7. Engaged in continuous learning to stay updated on ServiceNow platform enhancements and best practices.

Experience

0-2 Years

Level

Entry Level

Education

BSc IT

Description :

1. Exhibited professionalism in written and verbal communication when presenting findings and proposals to management.
2. Effectively collaborated with teams to interpret business objectives and translate them into functional requirements.
3. Participated in application design sessions to gather and document new business needs.
4. Validated requirements through analysis, testing, and stakeholder feedback.
5. Ensured high-quality outcomes by verifying system performance and conducting troubleshooting as necessary.
6. Engaged in continuous learning to enhance skills in MS Office and other relevant tools.
7. Contributed to project documentation and status reporting for stakeholders.

Experience

2-5 Years

Level

Junior

Education

BSc IT

Description :

1. Led the development of functional business requirements, aligning user priorities with technology solutions.
2. Analyzed and documented business processes to identify improvement opportunities.
3. Evaluated and recommended technology solutions to enhance operational efficiency.
4. Created comprehensive business and system requirements, functional designs, and test plans.
5. Facilitated user acceptance testing (UAT) to ensure solutions met business needs.
6. Collaborated with cross-functional teams to deliver technology solutions effectively.
7. Mentored junior analysts, fostering a culture of continuous improvement and knowledge sharing.

Experience

5-7 Years

Level

Senior

Education

B.S. IT

Description :

1. Analyzed business processes and systems, identifying inefficiencies and implementing necessary controls to enhance productivity.
2. Developed detailed use cases based on client requirements to drive effective solutions.
3. Collaborated with stakeholders to gather insights and develop actionable strategies for improvement.
4. Participated in feasibility studies and cost-benefit analyses for new system designs.
5. Worked closely with QA teams to prepare comprehensive test scenarios and data.
6. Reviewed user stories and defined acceptance criteria to ensure alignment with business objectives.
7. Utilized data analytics to track KPIs and inform decision-making processes.

Experience

5-7 Years

Level

Consultant

Education

BSc IT

Description :

1. Provided strategic direction in identifying functional requirements, ensuring alignment with business objectives.
2. Collaborated with cross-functional teams to deliver comprehensive solutions within the ServiceNow platform.
3. Conducted stakeholder interviews and workshops to gather and document business needs effectively.
4. Utilized analytical tools to assess and optimize workflows, enhancing overall process efficiency.
5. Validated requirements against business goals, ensuring clarity and completeness for implementation.
6. Developed project documentation, including user stories and acceptance criteria, to facilitate agile development.
7. Supported change management initiatives, ensuring smooth transitions during ServiceNow upgrades and enhancements.

Experience

7-10 Years

Level

Management

Education

B.S. IT

Description :

1. Facilitated requirement and workflow mapping sessions, producing clear documentation for development teams.
2. Gather and analyze business requirements for ServiceNow implementations.
3. Organized meetings, documenting key discussion points and action items for stakeholders.
4. Collaborated with program leadership and educational institutions to gather and document requirements.
5. Applied user-centered design principles, including empathy maps and customer journey mapping.
6. Coordinated communication between contractors and internal teams to ensure project alignment.
7. Facilitate workshops to elicit and document user needs.

Experience

0-2 Years

Level

Freelancer

Education

B.S. IT

Description :

1. Analyzed business requirements and translated them into functional specifications for ServiceNow implementations.
2. Collaborated with cross-functional teams to ensure alignment on project goals and deliverables.
3. Managed the ServiceNow release schedule and communicated updates to stakeholders effectively.
4. Designed and conducted training sessions to enhance user proficiency in ServiceNow applications.
5. Documented processes, workflows, and integration points to support system enhancements.
6. Utilized data analysis to identify trends and opportunities for process improvement.
7. Participated actively in internal projects to enhance ServiceNow capabilities and user satisfaction.

Experience

10+ Years

Level

Executive

Education

B.S. IT

Description :

1. Ensured alignment of business requirements with ServiceNow capabilities, minimizing project risks.
2. Promoted user-centered design principles to enhance system usability and efficiency.
3. Conducted comprehensive requirement gathering and process documentation for ServiceNow enhancements.
4. Evaluated and validated requirements, ensuring they aligned with strategic business objectives.
5. Developed training content and led user training sessions to facilitate adoption of new solutions.
6. Collaborated with technical teams to ensure successful implementation of ServiceNow solutions.
7. Analyzed existing business processes, recommending innovative solutions to enhance operational maturity.

Experience

5-7 Years

Level

Senior

Education

BSc IT

Description :

1. Facilitated the intake and prioritization of ServiceNow project enhancements, ensuring timely delivery and effective communication with stakeholders.
2. Created a Requirements Traceability Matrix (RTM) to ensure alignment between user stories and business objectives.
3. Collaborated with Business Analysts and Product Owners to refine user stories and categorize requirements effectively.
4. Conducted research and created wireframes and prototypes to enhance user experience for ServiceNow applications.
5. Converted concepts into intuitive wireframes and mockups, improving user interactions.
6. Identified design challenges and proposed innovative solutions, effectively communicating rationale to stakeholders.
7. Ensured adherence to best practices in documentation and project management throughout the development process.

Experience

0-2 Years

Level

Entry Level

Education

B.S. IT

Description :

1. Communicated design concepts and prototypes backed by thorough analysis to aid decision-making.
2. Created impactful presentations and reports to convey complex information effectively.
3. Conducted qualitative and quantitative research to gain a deep understanding of end-user needs.
4. Collaborated within an agile team, expanding expertise in methodologies and tools like SAFe, JIRA, and Confluence.
5. Coordinated efforts between stakeholders, end-users, and technical teams to ensure project success.
6. Planned and facilitated stakeholder meetings to gather insights and foster collaboration.
7. Conduct gap analysis to identify areas for improvement.

Experience

7-10 Years

Level

Management

Education

BSc IT