A ServiceNow Consultant is hired to support pre-sales meetings with prospective and existing clients. The job description and duties are listed on the ServiceNow Consultant Resume as – creating good working relationships with clients, defining strategic solutions to support existing and new client needs, assisting in the mapping of customer requirements to standard ServiceNow functionality; supporting pre-sales meetings with prospective and existing clients; creating good working relationships with clients, defining strategic solutions to support existing and new client needs, and creating solutions to deliver consistently with the project vision and objective.
The job skills and qualifications are listed on the resume as – strong ServiceNow experience across multiple projects, good communication skills, excellent problem-solving skills, management skills, and project experience skills. A relevant diploma is commonplace among job applicants.
Headline : Dynamic IT professional with 7 years of experience in ServiceNow consulting, specializing in ITSM solutions. Proven track record in implementing and optimizing ServiceNow modules to enhance operational efficiency and drive business success.
Gathered and documented requirements, creating detailed use cases for ServiceNow implementations.
Developed functional and technical specifications for various ServiceNow modules, ensuring alignment with business needs.
Designed and built ServiceNow applications, modules, and tables, enhancing service delivery through effective service catalog management.
Configured Business Rules, Client Scripts, UI Policies, and Data Policies to optimize system performance and user experience.
Created and maintained server-side and client-side scripts, including scripted Web Services for seamless integrations.
Managed the Incident Management process, focusing on efficient logging, categorization, and prioritization of incidents.
Collaborated with cross-functional teams to ensure successful project delivery and stakeholder satisfaction.
Experience
5-7 Years
Level
Executive
Education
BSc IT
ServiceNow Consultant Resume
Summary : Accomplished ServiceNow Consultant with 10 years of experience in delivering innovative solutions, optimizing workflows, and enhancing IT service management processes to drive operational efficiency and client satisfaction.
Prioritized incidents based on impact, urgency, and priority to enhance service delivery.
Integrated LDAP with ServiceNow for seamless user and group management.
Collaborated with clients to assess processes, define requirements, and configure the ServiceNow platform.
Implemented workflows to optimize record generation and manage migration activities across environments.
Customized the ServiceNow platform for multi-domain operations, integrating with various tools.
Engaged in requirements analysis for Dell Services, focusing on key ServiceNow modules.
Identified gaps in requirements, ensuring comprehensive solutions for ServiceNow implementations.
Experience
7-10 Years
Level
Management
Education
BSc IT
ServiceNow Consultant Resume
Summary : Accomplished ServiceNow Consultant with over 10 years of experience in IT service management, specializing in ServiceNow implementations, customizations, and integrations. Proven track record in optimizing workflows and enhancing service delivery.
Developed and documented technical designs for ServiceNow configurations, customizations, and integrations with external systems.
Facilitated the migration of legacy Help Desk systems to ServiceNow, enhancing user experience and service efficiency.
Provided technical support for Incident, Change, and Problem Management processes, ensuring adherence to ITIL best practices.
Recommended and implemented ITIL v3 methodologies to optimize ServiceNow functionalities and workflows.
Executed data migration strategies to import critical data from various applications into ServiceNow.
Integrated ServiceNow CMDB with external databases using REST APIs, improving asset visibility and management.
Created comprehensive technical documentation for ServiceNow modules, ensuring knowledge transfer and operational continuity.
Experience
7-10 Years
Level
Management
Education
BSc IT
ServiceNow Consultant Resume
Objective : Dynamic ServiceNow Consultant with 5 years of experience in delivering innovative solutions. Proficient in process automation, integration, and enhancing service delivery through effective use of ServiceNow modules.
Implemented a comprehensive Service Desk solution for a National Home Loans Institute, enhancing Incident, Problem, and Change Management.
Configured a Multi-Domain environment to support multiple business units effectively.
Localized the ServiceNow instance in Spanish, including a user-friendly Portal with Chat Support.
Utilized Internationalization Plugin and Chat Plugin to enhance user experience and service accessibility.
Increased service efficiency post-implementation by integrating Surveys for user feedback and process validation.
Automated workflows and adjusted SLA criteria, leading to improved service delivery metrics.
Developed custom application forms, roles, and reports tailored to client specifications using System Application and Report Modules.
Experience
2-5 Years
Level
Executive
Education
BSc IT
ServiceNow Consultant Resume
Objective : ServiceNow Consultant with 5 years of experience in implementing and optimizing ServiceNow solutions. Proven expertise in incident management, process automation, and client training, driving efficiency and user satisfaction.
Skills : JavaScript Development, SQL Database Management, J2EE Application Development, XML Data Integration, ServiceNow Administration
Description :
Implemented end-to-end Service Request Management, integrating with various tools and providing L3 support.
Collaborated with clients to gather business requirements and document process requests effectively.
Utilized HTML5, CSS3, and JavaScript to develop responsive user interfaces for ServiceNow applications.
Managed cloning activities, ensuring critical tables were excluded from the cloning process.
Enhanced the Change Management module, simplifying its use for stakeholders.
Demonstrated expertise in Single Sign-On and event-based integrations within ServiceNow.
Facilitated customer training boot camps for federal clients, ensuring successful ServiceNow implementation.
Experience
2-5 Years
Level
Executive
Education
BSc IT
ServiceNow Consultant Resume
Objective : Dynamic ServiceNow Consultant with 5 years of experience in delivering tailored solutions, optimizing workflows, and enhancing system functionalities to meet client needs and drive operational efficiency.
Served as Scrum Master, leading agile teams to deliver ServiceNow solutions effectively.
Collaborated with stakeholders to gather and analyze functional requirements for ServiceNow implementations.
Customized Incident, Problem, and Change Management modules using Client Scripts and Business Rules.
Designed and deployed new functionalities, enhancing user experience and system performance.
Automated Knowledge Management processes, improving information accessibility and usage.
Developed workflows for Incident Management and Service Requests, ensuring compliance with SLAs.
Facilitated the development and implementation of Change Management processes, ensuring minimal disruption.
Experience
2-5 Years
Level
Executive
Education
BSc IT
ServiceNow Consultant Resume
Objective : Accomplished ServiceNow Consultant with 5 years of experience in optimizing ITSM processes, leading implementations, and enhancing client satisfaction through tailored solutions and effective project management.
Developed and customized ServiceNow applications to meet client requirements and enhance functionality.
Designed and implemented user-friendly UI elements, improving user engagement and satisfaction.
Configured domain separation for multiple clients, ensuring data integrity and security across instances.
Conducted requirement analysis and collaborated with stakeholders to design effective workflows using Agile methodologies.
Facilitated daily scrum meetings to track project progress and address development challenges.
Managed migration activities from Calgary to Dublin, ensuring seamless transitions and minimal downtime.
Implemented Single Sign-On (SSO) solutions, enhancing user access and security across ServiceNow instances.
Experience
2-5 Years
Level
Executive
Education
BSc IT
ServiceNow Consultant Resume
Objective : Dynamic ServiceNow Consultant with 5 years of experience in delivering tailored solutions for clients. Proven expertise in ITSM processes, integrations, and enhancing operational efficiency through ServiceNow platform.
Executed various integrations using SOAP and REST, ensuring seamless data flow and system interoperability.
Delivered successful implementations for high-profile clients, including NASA and Duke University, enhancing their ITSM capabilities.
Facilitated workshops to gather requirements and define project scope, aligning with client expectations.
Engaged in the full SDLC, from requirements gathering to operational support, ensuring project success.
Developed Business Rules and Client Scripts tailored to client needs, optimizing system functionality.
Integrated ServiceNow with other ITSM tools, enhancing overall service management.
Implemented key modules including Incident, Problem, and Change Management, improving service delivery efficiency.
Experience
2-5 Years
Level
Executive
Education
BSc IT
ServiceNow Consultant Resume
Headline : Accomplished ServiceNow Consultant with over 7 years of experience in ITSM implementation, customization, and administration. Proven expertise in optimizing workflows and enhancing service delivery through innovative solutions.
Skills : Service Catalog Management, Incident Management, Change Management, Problem Management, Configuration Management
Description :
Designed and implemented ITSM applications on the ServiceNow platform, enhancing service delivery.
Customized ITIL modules including Incident, Change, and Problem Management to meet client needs.
Administered ServiceNow, ensuring optimal performance and user satisfaction.
Developed and optimized workflows, improving process efficiency and reducing manual tasks.
Created Service Catalog items and order guides based on client specifications.
Managed user roles and permissions, ensuring compliance with security protocols.
Conducted training sessions for end-users, improving system adoption and usage.
Experience
5-7 Years
Level
Executive
Education
BSc IT
ServiceNow Consultant Resume
Headline : Dynamic ServiceNow Consultant with 7 years of experience in delivering innovative solutions. Expertise in aligning IT services with business needs, enhancing operational efficiency, and driving project success through effective stakeholder engagement.
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