Sharepoint Support Analyst Resume Samples

Description :

1. Coordinated Global Support training.
2. Addressed Global Applications related Incidents, Service Requests Problem tickets.
3. Provided guidance to the Regional Support Centers.
4. Escalated, coordinated and communicated regularly with the Deloitte program teams (BA, QA, Project Mgt., Deployment) to ensure subject matters experts are engaged to efficiently resolve issues.
5. Managed the site layout structure and content.
6. Administered and maintained sites and sub-sites and Manages security for sites and sub-sites.
7. Provided periodic issues and resolutions status reporting to identify trends and potential improvement opportunities.
8. Provided technical support for SharePoint users, addressing issues related to site access, permissions, and functionality to ensure seamless user experience.

Experience

2-5 Years

Level

Executive

Education

Bachelor’s Degree In IT

Description :

1. Used either publicly available or collected data, analysts attempt to draw insights that can be used to create actionable strategies in different industries. 
2. Worked across various industries, with different types of datasets, and may be required to spend a significant amount of time creating and delivering reports.
3. Performed industry research using publically available data sources.
4. Requisitioned and purchased private data sources to provide research and analysis.
5. Used data mining tools to collect data for further research and analysis.
6. Worked collaboratively with programmers to create tools to collect and analyze data.
7. Manipulated data using data analysis tools to discover insights.

Experience

2-5 Years

Level

Executive

Education

Bachelor’s Degree In IT

Description :

1. Ensured that procedures are followed and properly executed.
2. Performed Root cause analysis for the incidents as part of preventive maintenance.
3. Monitored Documentum, Web Logic Server administration task.
4. Displayed good interpersonal skills at all levels of contact and in a variety of situations.
5. Demonstrated knowledge of IT standards.
6. Understood and communicated the potential impact to the business if key disruptions.
7. Took initiative to keep both own and subordinates skills up to date and to maintain awareness of and, in area(s) of expertise 15-25 year work experience focused in a mgmt. role supporting the development or support of a significant portfolio of applications (COTS Custom).

Experience

5-7 Years

Level

Executive

Education

BS IT

Description :

1. Liaised closely with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OSSoftwareSecurity policies.
2. Provided periodic updates and reports to internal and user management.
3. Managed the group's technology infrastructure.
4. Supported, maintained and enhanced existing business systems.
5. Ensured effective communication and cooperation with all stakeholders including business users and other IT teams within the bank.
6. Ensured incident and problem management processes are applied consistently.
7. Developed and maintained relationships with users, including front office and other internal groups.
8. Assisted in the configuration and customization of SharePoint sites, enabling teams to effectively collaborate and manage documents in a centralized location.

Experience

5-7 Years

Level

Executive

Education

BA CS

Description :

1. Kept management informed of progress and issues.
2. Took a leadership role in Problem management and route cause analysis. 
3. Fixed repeat problems rather than patch them.
4. Analysed moderate to advanced inquiries and lead problem resolution.
5. Pro-actively identified areas where support queries can be reduced, and identify, document and potentially implement (small scale) solutions and encourage the global team to do this.
6. Provided Self Help Facilities 100.
7. Monitored the performance against the agreed service operating level objectives and SLA.

Experience

7-10 Years

Level

Management

Education

Cert SP Admin

Description :

1. Evaluated potential solutions and make recommendations to resolve application issues and user queries.
2. Logged the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA).
3. Monitored Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity.
4. Worked with various internal teams (InfraDatabaseSecurityCyber DefenceData Centre Ops) to detect and remediate incidents, problems and changes.
5. Involved in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
6. Assisted and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification).
7. Assisted with the co-ordination in administration matters such as contract renewals, SSL Cert purchases and renewals.

Experience

7-10 Years

Level

Management

Education

BS SE

Description :

1. Responsible for conducting technical training session for SharePoint end users.
2. Responsible for analyzing, debugging and resolving application problems and system issues.
3. Responsible for creating and updating SharePoint user groups and accounts.
4. Responsible for formulating and maintaining SharePoint permissions and sites.
5. Responsible for participating in site migrations and designed content management solutions.
6. Responsible for designing and managing content management templates and work flows.
7. Responsible for formulating technical requirement, specifications and designs.

Experience

7-10 Years

Level

Management

Education

MBA

Description :

1. Responsible for preparing and maintaining web applications with publishing templates.
2. Responsible for developing and implementing site collections, content indexing and site templates.
3. Responsible for monitoring and maintaining SharePoint and designed related applications.
4. Responsible for implementing and managing user profiles, Excel services and BI dashboards.
5. Responsible for utilizing SharePoint designer for designing web site pages.
6. Responsible for preparing and maintaining SharePoint sites, libraries and work flows.
7. Responsible for developing SharePoint lists as per client requirements.

Experience

7-10 Years

Level

Management

Education

MS IS

Description :

1. Worked closely with quality assurance and testing personnel.
2. Tested modifications to ensure they meet defined requirements.
3. Participated in sessions to collect requirements from the business and end user groups.
4. Prepared, distributed, and presented system documentation to end users in addition to preparing ad hoc reports.
5. Handled confidential and otherwise sensitive information
6. Participated from beginning to end in the systems development life cycle andor the operations support model.
7. Assisted in defining needrequest within the current application or system, participating in sessions to develop solutions among end users and technical staff, reviews options, participating in the definition of issues and associated risks, and finally participating in the design and testing of the ultimate solution.

Experience

10+ Years

Level

Senior

Education

AA CN

Description :

1. Created Change Requests with features and enhancements that were requested by the business and only after approval proceed with the changes.
2. Deployed custom developed and third-party SharePoint solution packages.
3. Managed site quotas and file size limits and Reviews and monitoring usage reports.
4. Worked with the SharePoint Administrator team at client worksite.
5. Made presentations at meetings, workgroup sessions, and status updates.
6. Migrated code from development to test to production environments.
7. Provided support for Microsoft Windows and Office (Outlook, Excel, Word, and PowerPoint).

Experience

7-10 Years

Level

Management

Education

Dip Web Dev