A Site Support Specialist is hired to oversee and maintain the computer hardware and software systems. A well-written Site Support Specialist Resume mentions the following core duties – solving technical issues concerning customer’s accounts, and company software infrastructure; diagnosing and troubleshooting common problems, walking customers through the process of installing the software on the machines and starting up the program, helping customers troubleshoot issues using the software and providing actionable tips to solve the problems, sending technical documentation to customers who have lost or misplaced theirs, assuming remote control over customer’s computers when necessary to solve problems, and making hardware recommendations for customers whose machines cannot support the software.
Employees in this category often embrace the following skills – the ability to multitask, extensive familiarity with Windows operating systems, working knowledge of security software options and functionality, and technical expertise. A high school diploma or GED is required. Experience in IT or technical support is also needed.
Summary : Over 15 years of Site Support Specialist experience as Desktop and Network support, primarily in the Biotech and Pharma industries. ITIL v3 Certified, CompTIA A+, Net+, Server+, I-Net+, Microsoft MCP, MCSA.
Managed onsite desktop and systems support for Cranbury NJ and Bethesda MD locations, providing PC desktop, laptop, server, network & mobile device support for up to150 end-users (including Executive level) in an Active Directory environment.
Managed onsite and remote desktop and infrastructure support for Caliper Life Sciences MD, CA and MA locations.
Directed and managed migration of Caliper Life Sciences users, hardware & software into Taconic systems architecture, supporting the transition, resolving conflicts, and initiating the end-user training of ITIL Service Desk procedures.
Recognized as a key asset in this transition by taking the responsibility of Site Support to its fullest.
Increased satisfaction by clearly representing and addressing the information services needs of end-users in a changing company environment, consistently meeting commitments while responding promptly and willingly to their needs.
Measurably enhanced service delivery by consistently meeting SLAs and matching KPIs.
Liaised with WAN partner, Virtela, during infrastructure change-out and implementation, providing an onsite resource to remote technicians and dispatched crews.
Experience
10+ Years
Level
Senior
Education
Diploma In Basic Studies
Site Support Specialist Resume
Summary : Site Support Specialist with 10 years' experience is seeking a full time, permanent position as a Facilities Assistant or Conference Coordinator.
Supported the implementation and long-term support of KPHealthConnect Ambulatory, Cadence and Inpatient suites across the region's largest service area.
Provided end-user support to Physicians, nurses, and medical assistants in learning, troubleshooting and advancing within the Ambulatory suite.
Managed department implementations of Epic, and learned to troubleshoot system errors, working with Application Coordinator closely to understand build knowledge.
Provided assistance to users on a heavily used help line for KPHealthConnect training issues or concerns.
Involved in Optimization teams for Ambulatory and Cadence/Prelude, which included providing 'Lunch & Learn' topic-related Classes.
Developed streamlined on-boarding process to ensure new employees is Floor Ready and accurately trained.
Decommissioned, removed or re-cabled existing hardware, installed and tested new devices, and ran diagnostics and verification of connectivity, speeds, and reliability.
Experience
10+ Years
Level
Senior
Education
Diploma In Basic Studies
Site Support Specialist Resume
Summary : To acquire a career in the field of public service, to research and implement practices for workforce development and adult education. I hope to gain a career where my studies will be advanced and I will garner invaluable professional experience.
Skills : MS Office, Computer Skills.
Description :
Subcontracted through the Key Program Inc.
Worked with youths in providing support with transition into the community from a program setting.
Collaborated with community team while monitoring youths in the community.
Conducted and documented client activities including school attendance, employment checks, and other scheduled activities.
Supervised youth during recreational and community service activities.
Provided transportation and support to families.
Conducted home visits with DYS Caseworkers.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Arts In Political Science
Site Support Specialist Resume
Summary : To obtain a challenging management, team lead or senior desktop technical position that will utilize my various hardware and software skills that I have obtained through nearly 13 years in the IT industry The desired position would hopefully offer an opportunity with substantial growth that would lead to roles in either networking, or management.
Skills : Windows XP Professional, 2000 Professional And Server, Win7, MS Office Suites 2000/XP/2003/2007, Ghost Imaging, Group Wise, Remedy, Spice Works, Service Anywhere, Exchange, Outlook, MS Office.
Description :
Provided Site support for 200 users in which thin client and Desktops were, including those at different regions in the US and Canada, Philippines, and India Projects included upgrading 4 48 port switches and creating a system for inventory tracking.
PC's was primarily Dell 745-780 which were utilized with call center software.
Laptops utilized VPN technologies through Cisco.
Ran project for installing 2 HD training systems for utilization by trainees and instructors.
Utilized VDI changing UPM's and using Active Directory in creating Distro Lists, deleting non-working security groups, and also imaging Win7 and Win7T(Test) computers.
Worked mainly with APPV applications and assisted with application issues which included renaming the UPM and creating Bat files.
Delivered 96% to 99% on all SLA categories Reduction of time in ACD queue and for phone mail to 1/4 of that allowed in contract with client creation of training program for Help Desk/Call Center Analysts, Hardware Technicians, and Procurement Specialists creation of client satisfaction surveys to identify user needs, and technical strengths and weaknesses of employees, and satisfaction levels reduction in time for hardware repairs by 75% due to the close working relationship developed with vendors.
Experience
7-10 Years
Level
Management
Education
Associate In Sciences
Site Support Specialist Resume
Summary : Seeking a Site Support Specialist profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Supported inpatient and outpatient business partners.
Identified and troubleshoot Health Connect issues and workflows.
Configured workstations and printers for Health Connect functionality.
Developed and implemented educational resources for business partners.
Managed Site supports a role in regional projects Create and Run remedy reports for Team Metrix Create and run chart accuracy reports Business Application Coordinator-Online and A.D.T suites Assisted providers on logging into the Health Connect program by confirming log-ins and software setup.
Organized, sorted, and updated physician's data for supervisory comments and needs.
Participated in bi-daily team meetings to discuss common issues throughout Northern California.
Experience
10+ Years
Level
Senior
Education
Associate In Applied Science
Site Support Specialist Resume
Objective : To utilize my skill set in a manner that will benefit the company I choose to work for. I believe technology is an integral part of this world and I have the knowledge to best assist my employer in a professional manner to meet their technological needs.
Responsible for maintaining over 200 PCs, 30 Servers, 200 onsite, and also remote users.
Supported and trained business partners on Epic Software.
Took a lead role in planning and promoting the family event on Healthy Relationships including partnering with Family Resource Center.
Recognized as vital onsite support during implementation of secondary WAN routers, remote access, and 3G connectivity, providing cost savings by completing work and testing that would have otherwise required billable onsite visits by Virtela technicians.
Conducted cross-suite issue meetings between Cadence and Ambulatory users (i.e. schedule maintenance or order entry/release).
Kept track of computer inventory on hand for hot swaps.
Interviewed members of the staff for detailed information on workflow and processes.
Experience
2-5 Years
Level
Junior
Education
BA In Communication
Site Support Specialist Resume
Headline : As a Site Support Specialist, responsible for Resolving escalated Owner issues submitted by Sales, Marketing, Resort Operations, phone calls, emails, and resort surveys using all resources provided to ensure that all owner issues are resolved within the appropriate timeframe established. Avoid further escalation and strive for first call resolution on every issue.
Assisted State of Michigan, Department of Health and Human Services employees convert to a single integrated web-based welfare assistance program from multiple legacy programs.
Provided customer satisfaction through a robust understanding of change management, commitment, credibility, and rapport with demonstrating a high level of service delivery.
Served as the lead in three counties assisting 20-90 Department of Health and Human Services staff members, automating and improving accuracy in eligibility and benefit determination.
Combined efforts with the County Directors, Family Independence Managers (FIM), Program Managers, and Analysts resulted in a successful conversion.
Utilized excellent resource management skills, secured relevant information, and quickly developed Michigan welfare assistance knowledge allowing efficient support to the state's county offices.
Assisted lead trainer with beneficial key functions and comprehensive navigation of system in a classroom environment.
Facilitated end-user learning through one on one coaching, teaching, and troubleshooting.
Experience
5-7 Years
Level
Executive
Education
Associate Of Science
Site Support Specialist Resume
Summary : Site Support Specialist position with the customer service know-how, insight, and communications ability needed to drive and achieve continuous customer satisfaction under high-performance expectations. Skilled in utilizing strong data entry and records maintenance knowledge to prioritize, file, track and maintain integrity, confidentiality, and courtesy.
Responsible for providing limited technical support at a local level as necessary to prevent and minimize service downtime.
Promoted equipment health by performing routine telephone and computer equipment maintenance including data handling, file back-ups, hardware/software installations, and upgrades.
Utilized initiative and independent thinking in making simple to complex facility enhancements and repairs, troubleshooting, wiring inspections, fixture replacements, and overall equipment-related issue resolution.
Assisted vendors and company helpdesk team during remote equipment troubleshooting, maintenance, and repairs.
Served as a consultation resource regarding new account set-ups from a technical and functional standpoint.
Provided on-site support to Michigan Child Support Enforcement agencies during the transition to the federally mandated system.
Assisted agency managers in determining how a new system would affect current business practices and possible changes to current business practices.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Site Support Specialist Resume
Summary : Seeking a Site Support Specialist position that will fully utilize my diverse personal, technical, managerial, and administrative skills while providing an opportunity for advancement and growth.
Skills : Integrated Digital Network Exchange Systems/the 90s & 20s.
Description :
Maintained and administered gateway switches and routers, F5 local/global traffic managers, Servers systems, Cisco Unified Call Manager, and Border Elements, while utilizing basic Windows And Linux Cisco IOS and Juno's computing environments.
Monitored network performance to determine adjustments if needed to Secured Voice of IP devices and services.
Documented network support activities.
Evaluated local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed to identify network problems, or for disaster recovery purposes.
Conferred with network users about how to solve existing system problems.
Provided support for technicians, HP consultants, and clients at the P&G Mason Business Center.
Maintained quality control/satisfaction records, and quality customer service.
Experience
7-10 Years
Level
Management
Education
MS
Site Support Specialist Resume
Objective : To achieve a rewarding career as an EPIC classroom Trainer Implementation Specialist. Enhance my present experience, increase my knowledge of various EMR Implementation While I continue to advance and enhance my knowledge of best practices regarding workflows, policies, procedures, systems, and culture in the EMR/ application as a highly motivated, organized, self-starter.
Skills : Administrative, Planning Skills.
Description :
Created enhanced learning opportunities for healthcare teams as needed provided system demonstrations, in-service education Worked in close collaboration with IT and Systems Training as required to translate learning experiences into documentation, training aides, newsletters, etc.
Educated Owners through interactions via phone calls, email, and one-on-one interactions.
Completed transactions with Owners product i.e., reservations, banking, conversions, depositing with Interval International.
Followed up with Owners from emails and phone calls generated by Sales, Operations, and Marketing.
Accurated and completed documentation of Owner interactions in the tracking system
Supported Elite Receptions.
Utilized compensation and empowerment tools as established by Resolution Services guidelines balancing both owner and company needs.
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