Description :

1. Engaged with customers to ensure a positive gaming experience and address inquiries promptly.
2. Monitored compliance with gaming regulations and internal policies to maintain operational integrity.
3. Reported any irregularities to management or security personnel for immediate action.
4. Enforced safety protocols and reported hazards to ensure a secure environment for patrons and staff.
5. Collaborated with other departments to resolve security and customer service issues effectively.
6. Addressed and resolved customer complaints, providing clarity on house rules and gaming procedures.
7. Assisted in training new staff members on operational standards and customer service excellence.

Experience

0-2 Years

Level

Entry Level

Education

A.A.S.

Description :

1. Facilitated the opening of Hialeah Park Casino by training Slot Team and Players Club employees, ensuring high service standards.
2. Managed supply orders and provided staff training leading up to the property launch, contributing to state compliance.
3. Conducted interviews for Slot and Players Club Departments, enhancing team quality.
4. Fostered interdepartmental collaboration to create a positive gaming atmosphere.
5. Developed the Meal Book, currently utilized for staff management and guest assistance on the casino floor.
6. Coordinated with Security and Surveillance regarding incident investigations for lost and stolen tickets.
7. Provided mentorship to Slot Attendants, enhancing team performance through knowledge sharing.

Experience

5-7 Years

Level

Management

Education

B.S. in H.M.

Description :

1. Oversaw the daily operation of slot machines, ensuring optimal performance and adherence to protocols.
2. Collaborated with the slot manager to address team and customer concerns swiftly.
3. Managed shift assignments, break schedules, and daily operational duties for slot attendants.
4. Provided coaching and performance feedback to team members, enhancing service quality.
5. Administered performance evaluations, recognizing outstanding contributions and addressing areas for improvement.
6. Verified jackpot payouts and ensured accurate reporting for compliance.
7. Maintained compliance with internal control policies and gaming regulations.

Experience

2-5 Years

Level

Junior

Education

B.S. in HM

Description :

1. Effectively handled complex guest inquiries and resolved issues, ensuring exceptional customer experiences.
2. Supervised a team of up to 15 employees, fostering a collaborative and high-performing environment.
3. Addressed internal and external guest service needs, consistently achieving high satisfaction ratings.
4. Authorized major jackpots while upholding the Pechanga brand's standards and integrity.
5. Developed and managed employee break schedules, optimizing team availability and service levels.
6. Adapted schedules and floor coverage dynamically based on real-time business volume.
7. Completed detailed shift reports, ensuring accurate documentation of operations and incidents.

Experience

7-10 Years

Level

Senior

Education

B.S. H.M.

Description :

1. Answered patrons' questions regarding gaming functions and payouts, enhancing guest experience.
2. Coordinated and supervised the slot department team, including change runners and technicians.
3. Managed malfunctioning machines by attaching out-of-order signs and notifying technicians for repairs.
4. Processed currency exchanges for customers, ensuring accurate and efficient transactions.
5. Monitored payments of hand-delivered jackpots, ensuring promptness and accuracy.
6. Maintained coin dispensers and filled coin hoppers to ensure smooth operations.
7. Patrolled gaming areas to enforce rules and ensure machines function correctly, enhancing player safety.

Experience

2-5 Years

Level

Consultant

Education

B.S. in Business Mgmt.

Description :

1. Promoted positive guest interactions, ensuring a welcoming and engaging atmosphere.
2. Maintained consistent supervisory practices, enforcing gaming policies and procedures.
3. Managed and trained all slot personnel, addressing player complaints effectively.
4. Generated detailed reports to assess performance and operational needs.
5. Administered disciplinary actions in line with CGRC regulations and departmental standards.
6. Ensured cleanliness and organization of gaming areas, enhancing guest experiences.
7. Authorized significant payouts and completed necessary documentation for compliance.

Experience

10+ Years

Level

Executive

Education

B.S. in H.M.

Description :

1. Coached and mentored Casino Ambassadors to elevate service standards.
2. Implemented disciplinary actions for adherence to company policies.
3. Maintained accurate timecards and attendance records, ensuring compliance with policies.
4. Executed special assignments from the Slot Manager to enhance operations.
5. Supervised attendants and managed Payout Jackpots to ensure smooth operations.
6. Completed advanced supervisor training to enhance operational skills.
7. Coordinated activities of slot department workers to deliver exceptional service.

Experience

5-7 Years

Level

Management

Education

B.S. in HM

Description :

1. Oversaw the performance of floor attendants during shifts, ensuring optimal coverage and service quality.
2. Facilitated training sessions for new and existing staff, aligning goals with departmental standards.
3. Created effective training materials and performance tracking tools to enhance staff development.
4. Engaged with guests daily to ensure compliance with service quality and satisfaction.
5. Supervised payouts and hand pays, adhering to departmental policies and industry regulations.
6. Monitored casino activities for suspicious behavior, coordinating with security for swift action.
7. Documented incidents and complaints, providing clear reports for management review.

Experience

0-2 Years

Level

Entry Level

Education

A.S. in HM

Description :

1. Oversee daily operations of the slot department, ensuring compliance with gaming regulations.
2. Train and mentor staff on customer service and gaming procedures, enhancing team performance.
3. Address customer concerns and gaming machine issues promptly, ensuring guest satisfaction.
4. Assist in cash handling procedures, including verifying and processing payouts for winnings.
5. Collaborate with management to develop and implement operational improvements.
6. Monitor and report on slot machine performance, analyzing data for decision-making.
7. Ensure a safe and secure gaming environment for all patrons and staff.

Experience

2-5 Years

Level

Junior

Education

B.S. in H.M.

Description :

1. Managed daily slot operations, ensuring optimal performance and adherence to gaming regulations.
2. Fostered a collaborative team environment through effective communication and support.
3. Monitored and analyzed operational metrics to drive performance improvements.
4. Collaborated with department heads to enhance operational efficiency and guest satisfaction.
5. Developed comprehensive reports and documentation for operational oversight.
6. Conducted performance evaluations and implemented action plans for staff development.
7. Designed staffing schedules to maintain operational effectiveness during peak hours.

Experience

7-10 Years

Level

Senior

Education

B.S.B.A.

Description :

1. Communicated effectively with customers, management, and staff to ensure smooth operations.
2. Facilitated on-the-job training for new employees, enhancing team productivity.
3. Resolved immediate issues, prioritizing tasks for efficient resolution.
4. Managed situations involving intoxicated guests, ensuring safety and compliance.
5. Handled significant cash transactions with accuracy and integrity.
6. Processed large jackpot payments and ensured correct tax documentation.
7. Supervise daily operations of slot machines and gaming areas to ensure compliance with regulations.

Experience

0-2 Years

Level

Entry Level

Education

A.A.