Software Support Engineer Resume
Summary : Dynamic Software Support Engineer with a decade of expertise in managing high-stakes IT production environments. Adept at troubleshooting complex issues and enhancing system performance, I drive efficiency through proactive support and innovative solutions. Committed to delivering exceptional service, I leverage my technical proficiency to ensure seamless application functionality and user satisfaction.
Skills : Ibm Mainframe Administration, Websphere Application Server Management, Network Troubleshooting, Customer Support
Description :
- Oversaw 24/7 technical operations for over 400 production and test systems, ensuring optimal performance and uptime.
- Served as the primary escalation point for application support, resolving configuration issues and enhancing system performance.
- Provided expert support for IPTV, DirectTV, and mobility applications, optimizing troubleshooting processes and capacity planning.
- Implemented and updated application code in production with minimal errors, ensuring seamless service delivery.
- Collaborated with vendors and developers to optimize WebSphere application server configurations across multiple projects.
- Managed critical application production systems, driving project success across diverse client portfolios.
- Mentored junior team members, fostering a collaborative environment and enhancing overall team performance.
Experience
10+ Years
Level
Senior
Education
B.S. in CS
Junior Software Support Engineer Resume
Objective : Enthusiastic Junior Software Support Engineer with 2 years of experience in technical support and system maintenance. Proficient in troubleshooting software issues and providing timely solutions to enhance user satisfaction. I am dedicated to improving application performance and ensuring seamless functionality through effective communication and collaboration.
Skills : Unix/linux Systems Management, Linux Troubleshooting, Microsoft Office Suite, Excel Data Analysis, Sql Database Management
Description :
- Provided tier 1 support for critical production applications, ensuring timely resolution of issues.
- Managed application support for production issues, maintaining high service availability.
- Developed scripts to automate data requests based on client specifications.
- Conducted business meetings with clients to gather requirements for application enhancements.
- Performed proactive monitoring to identify and mitigate billing-related issues before release cycles.
- Created alerts in PL/SQL for proactive monitoring of production servers.
- Facilitated communication between stakeholders to enhance application functionality.
Experience
0-2 Years
Level
Junior
Education
B.Sc. CS
Software Support Engineer Resume
Headline : Accomplished Software Support Engineer with 7 years of experience in resolving intricate software issues and optimizing system performance. I excel at delivering high-quality technical support, collaborating with cross-functional teams, and enhancing user satisfaction. My commitment to innovation and proactive problem-solving ensures reliable application functionality and strengthens customer relationships.
Skills : Virtualization Technologies, Cloud Services, Security Best Practices, Help Desk Software, Ticketing Systems
Description :
- Managed support issues for customers in the San Diego region, ensuring timely resolution of carrier acceptance testing challenges.
- Acted as a customer advocate to senior management, articulating technical insights regarding customer roadmaps.
- Facilitated cross-functional team collaboration to eliminate obstacles in product development and provide pre- and post-sales technical support.
- Developed strategies to enhance Anritsu's competitive positioning in the market.
- Executed debugging of protocol stacks using tools such as Wireshark, ensuring accurate problem identification.
- Supported GCF/PTCRB and carrier acceptance testing efforts for various chipset and device manufacturers.
- Provided comprehensive technical support for wireless technologies, driving resolution of complex issues through effective coordination with teams.
Experience
5-7 Years
Level
Executive
Education
B.Sc. CS
Software Support Engineer Lead Resume
Summary : With 10 years of experience in software support, I excel in leading teams to resolve complex technical issues and enhance user satisfaction. My expertise in system performance optimization and proactive problem-solving ensures seamless application functionality. I am dedicated to fostering collaboration and delivering exceptional service to drive operational excellence.
Skills : Captiva Document Management, Jira Project Management, Ecopy Loader Application, Remedy Ticketing System, System Monitoring
Description :
- Managed user inquiries regarding FDA submission processes, ensuring timely resolution of issues.
- Documented all ticket updates in JIRA to maintain accurate records for issue resolution.
- Guided users in submitting files through eSubmitter applications, enhancing user experience.
- Coordinated with industry users to send acknowledgments for submissions, ensuring compliance.
- Retrieved historical acknowledgments from the Oracle database upon user request.
- Utilized eCopy Loader for efficient handling of large submission files.
- Generated monthly and semiannual reports in Oracle server for production environments.
Experience
7-10 Years
Level
Senior
Education
B.S. in IT
Software Support Engineer Resume
Summary : Detail-oriented Software Support Engineer with 5+ years of experience in troubleshooting and resolving software issues. Proficient in providing technical support, analyzing system performance, and collaborating with development teams to enhance product functionality. Strong communication skills and a commitment to delivering exceptional customer service in fast-paced environments.
Skills : User Training, Technical Writing, Software Testing, Performance Tuning, Itil Framework
Description :
- Provided technical support for software applications, resolving user issues efficiently.
- Conducts root cause analysis on product issues reported by field professionals and customers, ensuring timely resolution within SLA.
- Contributes to product configuration management by documenting new procedures and training support engineers on updates.
- Delivers level 3 software support for in-house and vendor products, actively participating in team meetings to address case backlogs.
- Applies QA expertise to troubleshoot issues efficiently, collaborating with technology teams to meet project deadlines.
- Designs and conducts complex service training sessions for support teams, enhancing their technical knowledge and skills.
- Mentors junior support engineers, fostering a culture of continuous improvement in technical competencies.
Experience
7-10 Years
Level
Management
Education
B.Sc. CS
Software Support Engineer Resume
Objective : Motivated Software Support Engineer with 2 years of experience in delivering effective technical assistance and resolving software-related issues. Skilled in enhancing user experiences through troubleshooting and system optimization. I am passionate about leveraging my technical skills to support customers and improve software functionality.
Skills : Customer Support Skills, Software Installation, Communication Skills, Critical Thinking
Description :
- Educated clients on software functionalities through phone and remote training sessions.
- Provided expert technical support to address client inquiries and issues promptly.
- Installed and configured grain accounting software while diagnosing complex technical issues.
- Applied knowledge of network protocols including TCP/IP and HTTP for troubleshooting.
- Supported various point-of-sale systems, resolving hardware and software issues effectively.
- Managed administrative server tasks, ensuring regular data backups and system integrity.
- Configured printers and scanners for seamless integration into web applications.
Experience
0-2 Years
Level
Junior
Education
B.S. in CS
Software Support Engineer Resume
Summary : Proficient Software Support Engineer with 10 years of experience in delivering exceptional technical assistance across diverse IT environments. Expert in diagnosing complex software issues and implementing effective solutions that enhance system performance. My commitment to user satisfaction and proactive communication fosters strong relationships and drives operational success.
Skills : Windows Os Support, Unix System Administration, Erp Software Troubleshooting, Technical Customer Support, Help Desk Support
Description :
- Collaborated with developers and engineers to troubleshoot and resolve complex application support cases, advocating for customer needs.
- Conducted training sessions for users on software features and best practices.
- Achieved a 100% satisfaction rating from customers by providing exceptional support for platform and reporting dashboard applications.
- Managed support tickets using ticketing systems to track and prioritize issues.
- Utilized Java-based log files for rapid identification and resolution of customer issues.
- Reviewed and edited development publications from 15 developers to ensure clarity and accuracy.
- Created and delivered training presentations to enhance team understanding of products and support scenarios.
Experience
10+ Years
Level
Consultant
Education
B.S. IT
Software Support Engineer Consultant Resume
Objective : Results-oriented Software Support Engineer Consultant with 5 years of experience in delivering high-quality technical support and system optimization. Skilled in troubleshooting software issues and implementing effective solutions that enhance user satisfaction. Passionate about leveraging technical expertise to improve application performance and foster strong customer relationships.
Skills : Powerbuilder Development, C# Programming, Incident Management, Java Development, Quality Assurance Management
Description :
- Gathered requirements, designed, and developed solutions that reduced fraud and improved market competitiveness.
- Troubleshot and resolved critical production issues, ensuring system stability and reliability.
- Consistently achieved a customer satisfaction rating of over 95% through effective technical support and timely issue resolution.
- Supported and enhanced over 17 applications in PowerBuilder, Oracle Tuxedo, and Oracle 11g, developing PL/SQL scripts for data correction and reporting.
- Streamlined documentation processes by adapting methodologies to customer needs, accelerating development cycles without compromising quality.
- Facilitated knowledge transfer sessions with colleagues, enhancing understanding of telecommunications systems and applications.
- Analyzed application logs and system performance metrics to identify and resolve issues proactively.
Experience
2-5 Years
Level
Consultant
Education
B.Sc. CS
Software Support Engineer Resume
Summary : Equipped with 10 years of extensive experience as a Software Support Engineer, I specialize in resolving intricate software challenges and optimizing application functionality. My proactive approach in troubleshooting and system performance enhancement ensures high user satisfaction. I am committed to fostering collaboration and delivering top-tier support to enhance overall operational efficiency.
Skills : Time Management, Technical Support Processes, Customer Relationship Mgmt, Multi-tasking Ability, Root Cause Analysis
Description :
- Developed and maintained scripts for automating routine support tasks.
- Act as the primary contact for the TDMS file transfer system, managing 50,000 files daily across multiple interfaces.
- Proactively resolve transfer issues ahead of service level agreements, saving significant costs from potential violations.
- Utilize NDM, SFTP, FTP, and SCP to troubleshoot and resolve interface issues independently.
- Support the ODR batch processing application by reviewing logs and resolving failures to ensure smooth operations.
- Create and maintain Linux/Unix scripts to automate monitoring, saving hundreds of hours annually.
- Develop training materials and documentation that have reduced mean time to repair and improved team efficiency.
Experience
10+ Years
Level
Management
Education
B.S. in CS
Software Support Engineer Resume
Summary : Seasoned Software Support Engineer with 10 years of experience in diagnosing and resolving complex software issues in high-pressure environments. I excel in delivering top-notch technical support and driving system optimizations that enhance user experience. My proactive communication and troubleshooting skills ensure smooth operations and high customer satisfaction.
Skills : Sap Software Support, Sql Server Troubleshooting, Database Management, User Management, Web Server Administration
Description :
- Investigate and analyze technical issues within SharePoint applications, providing timely solutions to enhance functionality.
- Troubleshoot issues via email, phone, and remote access, ensuring minimal disruption to users.
- Respond to and resolve critical issues, delivering root cause analysis and preventative measures.
- Develop workarounds for bugs requiring hotfixes, ensuring continuous system operation.
- Conduct meetings with customers to review and prioritize open tickets for resolution.
- Train users on system functionalities and address unexpected behaviors, improving overall user experience.
- Utilize the Autotask ticketing system to document and track issue resolutions, ensuring transparency and accountability.
Experience
10+ Years
Level
Consultant
Education
BSc CS
