A Software Technician is a person who takes responsibility for keeping the user’s computer in running and up-to-date conditions. The job description entails providing technical support to users and doing minor hardware repairing tasks. A well-drafted Software Technician Resume indicates the following core duties and tasks – auditing and testing software; building and testing prototype assemblies and document suitably; supporting engineers for testing prototype systems; conducting specified test cases and documenting results; assembling and disassembling test configurations; evaluating new and updated products; validating new hardware and operating systems and support software, and diagnosing prototype design flaws and suggesting resolution with development engineers.
Those seeking this job role should mention on the resume the following skills – experience working with LAN/WAN networks; thorough knowledge of computer systems and IT components; good knowledge of internet security and data privacy principles; and good knowledge of internet security and data privacy principles. A degree in computer science is a mandatory requirement.
Summary : Acquiring a challenging Software Technician position within the IT field where would be able to use my current skills and learn new skills. To perform component, application, and system-level testing in both simulated and hardware environments following well-defined test steps to verify software specifications.
Skills : Microsoft Windows, Technical Support, Customer Service.
Description :
Created, Maintained, and Updated charts with work data each month.
Developed software, installed servers, and administrated 20 HP-UX production servers.
Provided customer service and technical support for 2,000 ends.
Updated technician lists and application databases.
Updated Remedy codes interfacing with external billing systems.
Used a variety of test measurement equipment, analyzing equipment, and software applications to evaluate product performance.
Responsible for fault detection, analysis, isolation & reporting. Then, worked with the engineering team to retire the issue.
Experience
7-10 Years
Level
Management
Education
Computer Programming
Software Technician Resume
Objective : As a Software Technician, responsible for multiple deliverables on a daily, weekly, and monthly basis. Serves as an interface and point of contact with Government program authorities and representatives on technical issues.
Supported the installation, maintenance, and operation of the Automated Material Handling Systems (AMHS) system in the factory.
Partnered with manufacturing and IQ teams in the on-time development and implementation of a Diffusion command center.
Designed and implemented a web-based solution for customers to request AMHS changes.
Developed and delivered AMHS training for AMHS sustainers and manufacturing users; provided technical expertise to resolve manufacturing and AMHS issues.
Completed application configurations, trained new application owners, and worked with customers to identify and implement improvement projects according to schedule.
Coordinated the development of support documentation and wrote multiple support documents.
Monitored, detected, and responded to automation system issues; effectively escalated, tracked, logged, and resolved all system problems, errors, and issues.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Software Technician Resume
Headline : Software Technician with a decade of solid experience in the manufacturing sector of the computer industry. To troubleshoot technical issues, provide timely customer feedback, and resolve the issues from the customer/partner.
Skills : Microsoft Office Suite, Customer Service, Data Entry.
Description :
Demonstrated ability to easily work with previously unseen code to add improvements and remove bugs.
Used automated code testing environment and distributed server system.
Utilized both individual and pair programming methodologies.
Ensured product and production goals are met from a design verification and production test perspective.
Worked with engineering in feature development as it applies to initial test results.
Assisted other departments (Customer Service, Sales, Manufacturing, etc.) in product utilization, including the configuration of system parameters, installation, or troubleshooting.
Added new requirements to cover testing of new features using a rational requisite pro.
Experience
5-7 Years
Level
Executive
Education
Degree in Computer Science
Software Technician Resume
Summary : As a Software Technician to support multi-site, multi-network server/work station environment and be able to support all Microsoft Operating Systems. To support various POS software including Retail Pro and Quickbooks POS.
Skills : Desktop Support, Server Support, Problem-Solving Skills.
Description :
Able to remote into end-users PC to map printers and assist with wireless connectivity issues, password resets, Troubleshoot errors, and provide in-depth knowledge of all internal software.
Worked closely with external and internal support groups.
Provided support for Blackberry, iPhones, and iPads.
Installed, tested, and debugged firmware issues.
Flashed console boards with correct programming algorithms using cyclone pro programmer and s7 stick programmer.
Modified setup files and control files for Labview data acquisition software.
Responsible for identifying and collecting bugs within the firmware.
Experience
7-10 Years
Level
Management
Education
GED
Software Technician Resume
Headline : As a Software Technician to provide testing, documentation, and automation support for the software engineering department. Responsible for working with a team of software engineers to test prototype software, document and develop test plans and assist with handoff to the QA department.
Skills : Service-Oriented, Technical Skills.
Description :
Provided tier 2 technical support to customers by answering technical and functional questions regarding applications used by the various business units.
Implemented, tested, managed, and moved Entrust Datacard servers and their associated banking processors into production.
Worked directly with Financial Institutions to coordinate the installation, testing, and integration with the appropriate Host and Switch Processors.
Managed changes to project scope, schedule, and costs using appropriate verification techniques in order to keep the project plan accurate, updated, and reflective of authorized project changes and facilitate customer acceptance.
Used software tools to generate basic software products (e.g., software builds, requirement specifications, design documents).
Administered Software Development Environment tools.
Developed, documented, and checked basic software code using software development environment tools & programming languages.
Experience
5-7 Years
Level
Executive
Education
B.S. In Computer Science
Software Technician Resume
Summary : Over seven years of experience Software Technician with supporting proprietary and off the shelf software systems utilized by thousands of customer service employees. Self-motivated member of the service assurance team delegated with providing online 24X7 business-critical applications.
Skills : Microsoft Office, Customer Service.
Description :
Worked with a team to design Integrated Tools for Electronic Design (ITED), a tool kit for the design and simulation of printed circuit boards and integrated circuits.
Used Common Lisp on TI Explorers and Symbolics.
Worked with other team members to develop a cache simulator to help determine the size of memory to be used in the TI Common Lisp Chip.
Guided COOP Students at TI's Computer Science Center to help them learn to create their summer project plans, teach them LISP.
Supported the integration of software components & hardware-software integration.
Assisted in the execution of tests and records results; gathered and performed a basic analysis of data to assess software performance or function.
Developed and maintained SW metrics.
Experience
10+ Years
Level
Senior
Education
Education
Software Technician Resume
Objective : Seeking a Software Technician position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Active Listening Skills, Task Management, Communication Skills.
Description :
Resolved customer issues through data corrections performed primarily within SQL Server.
Identified application behavior where it differs from design specifications.
Tested, identified, and created TFS bugs before they are routed to the system developers.
Utilized and maintained a knowledge base of issue resolutions.
Assisted in identifying security violations and security risks.
Provided a high level of technical support to internal groups and external customers.
Researched and tested new software packages.
Experience
2-5 Years
Level
Junior
Education
Degree In Information Science
Software Technician Resume
Summary : Software Technician with 3+ years of experience in Installing, modifying, testing, and performing problem determination on operating system components covering local and remote from desktop computers to servers.
Skills : Superior Working Knowledge of Computer Systems, Time, and Task Management.
Description :
Responsible for implementing custom microprocessor refrigeration control systems based on customer requirements and technical drawings.
Repaired damaged boards by replacing damaged IC components.
Responsible for handling software-based inquiries and problem-solving.
Evaluated product reliability on prototypes in field trials & for final product releases.
Researched and acquired relevant specifications and third-party documentation pertaining to the integration of related interfacing equipment.
Interfaced with customers and/or third-party equipment vendors to coordinate systems integration efforts.
Developed test plans and documented test results.
Experience
7-10 Years
Level
Management
Education
BS In Computer Engineering
Software Technician Resume
Objective : Seeking a Software Technician to provide testing, documentation, and automation support for the software engineering departments. Developed a new automated testing capability to improve testing efficiency and test coverage.
Skills : Technical Skills, Communication Skills, Time Management Skills.
Description :
Gained professional experience with PHP, HTML, Visual Basic 6.0, JavaScript, SQL (MySQL and Oracle), and the IBM ACE V3 POS system.
Installed, modified, troubleshot, and repaired personal computer hardware and software.
Performed routine maintenance to ensure good operating conditions.
Communicated with users to detect possible problems.
Assisted in the evaluation of new equipment to be supported by the Technical Support area.
Maintained inventory to ensure the maintenance and repair of computers.
Maintained up-to-date virus protection.
Experience
2-5 Years
Level
Junior
Education
BA In Computer Science
Software Technician Resume
Objective : Motivated, personable Software Technician professional with multiple qualifications. Talent for quickly mastering technology and have outstanding personnel skill - sensitive in assessing needs, inspires trust and confidence of employees and customers and is committed to professional excellence.
Skills : Troubleshooting, Problem Solving Skills.
Description :
Handled incoming calls from customers dealing with inquiries, technical issues, and escalations.
Performed over the phone installations and hour training for customers - FirstData being a big client.
Created technical documents for support and customers to follow; they included: walkthroughs, driver locations, grid creations.
Worked in Microsoft Word and a ticketing system called Sage CRM.
Handled incoming calls and performed outbound calls to merchants, processors, and resellers.
Performed regular hard drive clean up and maintenance.
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