A Solution Manager is tasked with the duty of overseeing the solutions team and oversees all aspects of the project. While the actual description may vary based on the type of the company, the following common tasks were identified on the Solution Manager Resume – overhauling procedures and operations; overseeing the development of specific products; monitoring the process from inception to production; handling issues and identifying solutions; determining the effectiveness of the solution, taking responsibility for hiring and training staff; and developing new techniques to improve process or products.
To work at this capacity, the managers need the following skills – strong leadership skills, an analytical mind-set to evaluate the information, problem-solving skills to develop effective solutions and stay updated with the latest technologies. A degree in the field of business administration or a comparable subject is commonplace among job applicants.
Headline : Seeking a position that offers growth potential for a Leader and a Team Player who delivers high productivity combined with a high customer focus.
Utilize a wide range of sales and operational management resources to optimize the customer and employee experience and maintain the health of daily and long-term store functions.
Drive team to meet and exceed quota targets for SMB, accessory revenue, and overall growth.
Assess and track my team's performance through weekly coachings, which included implementing development plans for any existing skill gaps.
Reduce wait times by effectively communicating with every guest in location.
Train representatives to perform rate package evaluations and propose solutions that best benefit the company and the customer.
Ensure customer satisfaction and resolve all customer issues and concerns.
Remain current on all products, services, industry and competitive trends.
Monitored daily sales results and activities to ensure sales, retention, and compliance objectives are met.
Experience
5-7 Years
Level
Executive
Education
LLB
Jr. Solutions Manager Resume
Summary : Seasoned professional combined with managerial experience in business development, along with skills in people development and other analytics. Strategic Planning Team Coaching & Development.
Skills : Excel, Microsoft Office, Teamwork, Team Development, Data Entry, Data Analysis, Powerpoint.
Description :
Develop, train, motivate and serve as main HR contact for sales and operational staff of over 20 employees, including interviewing and hiring.
Increased employee accountability 45% by instituting consistency within store locations.
Refocused training management team's knowledge of accountability, productivity, and HR by serving as a Subject Matter Expert for STD, LTD, LOA, and FMLA.
Received regional recognition for store customer experience by successfully orchestrating the delivery of customer loyalty initiatives.
Exceeded sales goals on a consistent basis by effectively closing sales contracts for business accounts.
Received formal recognitions for growing sales by creating, launching and managing outside marketing events for 10 area stores.
Established strategic plans of action, ensuring costs remained within budget.
Coordinated with vendors, ensuring objectives for events were met and adhered to all legal guidelines for township code requirements.
Experience
10+ Years
Level
Senior
Education
MS
Solutions Manager III Resume
Objective : Energetic and highly motivated with skills in retail management, operations, development, and recruitment. Seeking a position as a Solutions Manager to use experience, skills, and education to effectively increase profitability and world-class customer service.
Skills : Management, Operations Management, Budgeting, Communications, Data Analysis, Strategic Planning, Public Speaking, Forecasting, Training, Recruiting.
Description :
Mentored new junior staff and recognized their strengths to provide ongoing feedback and coaching.
Encourage career growth and open communication as they ramp up for project work.
Cultivated a deep relationship with the client and quickly built rapport to align project scope with strategic goals.
Proactively identified potential project issues through root cause analysis then recommended mitigation strategies and contingency plans to reduce operational risk.
Facilitated top-down and bottom-up communications in project planning for timely completions of client deliverables.
Lead on-going conference calls with key stakeholders 2|Page ensuring that all parties are up-to-date on the status of projects.
Informed of any action plans to resolve system problems or delays in a timely fashion.
Experience
2-5 Years
Level
Junior
Education
BBA
Solutions Manager-Admin Resume
Summary : Responsible for Performing in-depth analysis of current business process mapping and documented future end-to-end process experience, Showing sensitivity and respect for cultural differences towards all project members work efforts.
Skills : Sales Management, Recruiter, Communication, Merchandising, Business Development, Customer Service, Analytical Thinking, Fast Learner, Computer Proficient, Cisco Phone System.
Description :
Assess individuals and team performance and initiate development plans to narrow competency gaps.
Ensure retail area storefront, merchandise and literature are in conformance with the merchandising plan.
Develop, train, motivate, and coach sales team to produce desired high-performance results.
Analyze staffing needs of the store and provide hiring and promotion decisions, and initiate disciplinary action, as appropriate.
Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
Resolve escalated customer complaints in a timely and empathetic manner.
Managed cash and inventory levels and responsible for financial and sales reporting.
Experience
10+ Years
Level
Senior
Education
Associates
Solutions Manager Resume
Summary : Self-motivated results-driven sales professional with over 10 years of experience emphasizing retail sales. In addition to excellent communication skills and in-depth product knowledge, have a proven track record in meeting and exceeding sales target.
Coordinate resolutions for customer complaints regarding sales and service.
Provide engaging training environment to foster sales skills development.
Design and direct staffing, training, and performance evaluations to develop and successfully execute sales and service programs.
Collaborate with management and peers to create skills development certification programs.
Partner with managers and executive-level employees to create customized action plans.
Research and analyze technology trends to identify markets for future product development and improve existing products sales.
Identify business industries and research more streamlined technologies to increase revenue.
Experience
10+ Years
Level
Senior
Education
BBA
Solution Manager Resume
Objective : Solution Manager is responsible for managing the development of an application and having a direct impact on the success of the product.
Skills : Cyber Security Research - Attack, Protect And Defend- Technology Offerings, Internet Of Things, Design Thinking, Target Account Selling, Solution Selling.
Description :
Configured DART and AS for retrieving archived information.
Automated data-archiving jobs.
Setup OPENTEXT(IXOS) for ECC FI-CO data archiving.
Specialized in analyzing the inter-dependency among different archiving objects.
Setup different workflows for different data archiving scenarios.
Trouble shoot ADK and Archive-link.
Used homogeneous database copy to clone production systems which is used for data archiving test run and the validation of archiving variants.
Experience
2-5 Years
Level
Executive
Education
Ph.D. In Computational Physics
Solution Manager III Resume
Summary : IT professional with over 20 years of Information Technology experience who provides top-notch service, sets high standards, and exceeds expectations. Over 10 years of experience in SAP BASIS Administration with emphasis on design, implementation, upgrading, troubleshooting and day-to-day support. Over three years' experience implementing SAP HANA, administration and architecture.
Skills : Logistics And Transportation Management, Continuous Improvement.
Description :
Created SAP Security Project Plan, Security Strategy, Security Model, Security Presentation for three tier systems landscape include sandbox and training clients.
Closely worked with Basis, OCM, Technical and Functional teams for successful go live.
Created cutover task for Go-Live.
Resolved tickets using Altris application for production support SAP security related and SOD issues.
Implemented password Parameters according to the CoP (City Of Portland) security strategy in all systems.
Created OSS ids, reset password and assign authorization in SAP Service Market Place portal.
Created and delete Developer Key and Register Object for ABAP developers in SAP Service Market Place portal.
Experience
7-10 Years
Level
Management
Education
Certification In Computer Science
Solution Manager II Resume
Objective : Highly-motivated, multi-task oriented, performance driven professional with strong technical skills and the ability to learn.
Created Alert Categories using transaction ALRTCATDEF.
Defined alert rules in RWB to catch the alerts relevant to particular error codes and for each of the alert categories.
Tested the rules defined with different possibilities of error occurrence and ensured all the rules defined are working in Development system.
Created a monitor to display the alerts from RWB in CCMS.
Configured GRMG customizing to monitor PI java components SLD, ESR, ID, Mapping Runtime, Java SE adapter, J2EE adapter, using transaction GRMG Also established monitoring of the HTML pages using GRMG Lite.
Installed CCMSPING agent on each of the Development, Quality and Production systems to establish availability monitoring of system and its instances.
Established monitoring of RFC destinations using transaction RZ21, RZ20.
Experience
2-5 Years
Level
Executive
Education
Bachelor's
Solution Manager I Resume
Objective : Over 8 years of experience as a SAP Basis/ Net weaver/ HANA Administration with emphasis on implementation, troubleshooting and day-to-day support which includes installation, upgrades and support of various SAP products on various platforms. Hands on knowledge in System Monitoring, Administration and performance optimization tasks. + Virtualization experience in VMWare technilogy.
Skills : ITIL V3 Certified, SAP, HP Quality Center, Service Manager, ServiceNow, Clarity, Clearquest.
Description :
Consistently exceeds monthly goals set within the district Serves as Champion Role for new activations metrics Works as a team player which increased .
Utilized effective skills in sales, people management and leadership to ensure the team delivers the right results Efficiently handling monetary .
Brokered prospective partner discussions, participation on analyst briefings, developed pricing strategies, created product messaging for planned .
Served as co-speaker with Deloitte at SAP sales kickoff event in Mannheim, Germany.
Configured SAP router for remote connection for SAP.
Integrated workflow with archivelink for multiple business scenarios such as invoice management, HR recruitment, etc.
Particularly focused on the archiving on BW ODS objects, infoCubes.
Experience
2-5 Years
Level
Executive
Education
Information Technology
Assistant Solution Manager Resume
Summary : Over 11 years of experience on SAP Basis Administration including solution manager and SAP security. Worked on SAP 4.7, ECC 5, ECC 6.0, Netweaver 7.3, SAP BW/BI, EP, PI on Oracle 11g, and SAP HANA. Experience in business Industry areas like services, power generation, transport, publication, automotive, consumer goods, electronics, beverage & aviation.
Skills : Goal Oriented, Fast learner, Experience working under pressure and been able to solve problems.
Description :
Setup Central Transport System both for ABAP and Java in Solution Manager with CHARM tool.
Extracted the EWR and implementing fixes for TSM related issues.
Validated the TR to PT1 (Production) system ensure no impact to PT1.
Validated and ensured correct version of TR is moving to production.
Validated the user test evidence &verify for IS validation and key user validations in the request.
Averaged 18% business mix Developed and implemented new one on one coaching method Developed and implemented new side by side selling technique .
Led a cross-functional team to develop sales collateral, presentations to customers, business cases and market analysis for a Converged Voice for .
Experience
7-10 Years
Level
Management
Education
Bachelors In Computer Science
Associate Solution Manager Resume
Summary : A dynamic, focused and results-driven professional with a highly successful background in sales and customer service complemented by excellent leadership skills and discipline, as acquired by an Army career. Commercially astute with an unwavering commitment to achieving and exceeding demanding targets, while remaining focused on providing an exceptional standard of customer service.
Responsible for SAP hardware sizing for SAP products running on Microsoft Platform (Windows 2008 and MSSQL 2008) AIX, Linux, and HP-UX on HANA DB, Sybase ASE and Oracle 11g/12c Responsible for SAP installation/migration: ERP 600 EHP5/EHP6/EHP7, CRM 7.01 EHP1, Solution Manager 7.1, BI and PO 7.3/74, BI 4.1, BODS 4.1/4.2 and BPC 10/10.1 NW/Microsoft 10.
Responsible for CRM Middleware configuration (ABAP and Java), patching CRM components, responsible for CRM middleware performance tuning.
Responsible for CRM-UI load balancing using WD and CRM SSL encryption Installation & configuration of core BOBJ Enterprise product suite; Data Services & Information Steward.
Responsible for administering and maintaining BODS environment and providing day-to-day operational support, troubleshooting and fixing production issues.
Responsible for performance tuning & sizing, Govern, manage and support BODS administration playbook, server configuration docs, installation & setup guides.
Managed escalation process to resolve product issues working along with SAP Support.
Lead communication, training, and transition from outdated ITIL HP Service Manager to new upgraded system Designed and deployed a dashboard portal to .
Experience
7-10 Years
Level
Management
Education
BS
Assistant Solution Manager I Resume
Summary : An experienced Technical Manager managing large scale deployments with excellent ability to collaborate with internal technical and business staff and vendors, whether they be local, remote or international. Extensive hands-on (including development) experience with Java server side and web technologies and the demonstrated ability to quickly learn new technologies and use them efficiently.
Recruited and Interviewed Helpe the recruiting team with the firm's recruiting efforts by recruiting interviewers and interviewing over 120 candidates for consideration with Deloitte at all levels, from campus recruits to experienced managers.
Trained and Developed Selected to be a Systems Integration Java Community of Practice instructor for students across the service line pursuing their Java certification.
Led the effort to create course material for an internal Java training class and also provided instruction for three iterations of the course.
Recruited and guided junior developers to help improve the course content.
Selected to participate in a University of Central Florida Panel Discussion to answer student questions regarding corporate life, interviewing and getting selected.
Selected to conduct mock interviews at Seminole State College to help students improve their interviewing skills.
Spoke to kids about careers in technology and careers in general.
Experience
7-10 Years
Level
Management
Education
BS
Associate Solution Manager I Resume
Objective : Over 10+ years' Experience in SAP BASIS/Net weaver. Currently working as Lead SAP BASIS Consultant at Polo Ralph Lauren Retail project, New York City .NY Successfully completed 5 full project lifecycle of SAP implementations which included the following modules - FI/CO, MM, SD, WM, PM, PP, HR and SAP Retail modules.
Assisted with stabilization of new SAP ECC 6.0 ERP system , design and build SAP environments and migrate from existing ERP.
Modules supported are ECC, CRM, Portals SRM, MI, PI, BI and SOLMAN.
Implemented CTS + for Portals and PI Environment.
Implemented Service Level Reporting, Solution Reporting, CCMS Alert monitoring, Charm configuration, Installed Wiley Interoscope for all java based systems and Solution Maintenance Optimizer.
Created, configured and Monitored E-E RCA, ARIS, Redwood solutions in Solution manager Selected to be primary point of contact for North America and Europe Coke Business Units for SAP Applications Support - to work with hosted company and Technical Support team to support all user functions, interfaces, transports, etc.
Included contacting hosted company with system errors, Idoc errors For printers, define output devices for local, remote and front-end printing.
Defined a logical spool server and use it on an output device.
Managed spool and output requests, analyze and solve simple printing errors.
Experience
2-5 Years
Level
Executive
Education
Certificate In Education
Solution Manager/Consultant Resume
Objective : SAP Hana Certified Consultant with extensive knowledge of Basis Consulting practice, Operating and design with multiple BASIS implementation and support experience. Offer 12 plus years of Hands-on Industry experience in SAP Basis/Hana Administration experience in Implementation, upgrade, Integration, performance tuning, monitoring centralization, central user administration, security in NW, SLD configuration, UME management, archiving, daily administration, transports configuration, forecasting and database administration etc.
Developed questionnaire, screeners and created input for a discrete choice market model for a primary market research project on fixed-mobile .
Work as the data archiving liaison between business departments and the basis team.
Re-organized the highly-fragmented Oracle DB after archiving.
Led the successful delivery of complex multi-million dollar implementations (7+) on-time and on-budget with high customer satisfaction.
Wrote best practices collateral based on customer experience that became the blue-print for future implementations and subsequent packaged offering.
Personally developed a quick deployment implementation tool (rapid) that led to a new services offering with 15+ customers and $1. 5m+ revenue.
Created the whitepaper "jboss migration strategies" used for corporate re-branding package distributed to wall street analysts.
Experience
2-5 Years
Level
Executive
Education
Certificate In Education
Solution Manager Resume
Headline : SAP Certified Consultant with extensive knowledge of Basis Consulting practice, Operating and design with multiple BASIS implementation and support experience. Offer 12 plus years of Hands-on Industry experience in SAP Basis/Hana Administration experience in Implementation, upgrade, Integration, performance tuning, monitoring centralization, central user administration, security in NW, SLD configuration, UME management, archiving, daily administration, transports configuration, forecasting and database administration etc.
Skills : Microsoft Office, Mac OS X, Cool Edit Pro.
Description :
Managed sales and design of solutions and services.
Ensured that solutions and services within portfolio meet the needs of the customer.
Identified potential users of our solutions and services and work with them from the point of need identification up to customer satisfaction.
Created work schedule Conduct interviews Create weekly and monthly plans/goals for sales consultants Coach and develop sales consultants Conduct on .
Raised profits for Waynesville Communication store around accessory revenue by 22% in first 60 days, resulting in over $100k increase annually.
Received silver recognition award from ceo for achievement and success of the open source strategic program.
Achieved a best solution award from nys cio for implementation of open source solution.
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