A Special Services Representativeassists customers with inquiries related to the company’s products and services. The job duties commonly mentioned on the Special Services Representative Resume are – maintaining adequate company and product knowledge to provide proficient service, addressing concerns and product issues, attending training sessions to grow knowledge of products and developing customer service skills, solving phone, walk-in, and fax customer inquiries, processing and logging incoming calls into the CRM systems, identifying customer needs, forwarding and escalating inquiries to relevant individuals and departments, providing outstanding customer service, updating customer information as required, and performing other duties as the need arises.
Apart from proven work experience, the following skills are required – customer service experience, experience with CRM preferred, proficiency with MS Office Suites, excellent phone etiquette, and strong people skills. A high school diploma or GED is commonplace among job applicants.
Headline : Detail oriented with a good working knowledge of Systems Engineering. Highly motivated and enthusiastic with strengths including excellent verbal and written communication skills, strong decision making, problem solving, and analytical skills. Detail oriented with general organizational skills and adamant initiative in finding solutions from all available resources.
Skills : Kronos, Tesseract, Queweb, Impact 360, NICE, IEX, BOSS/Model, COIN, LEAN, FUSioN, Softphone, OSCAR, DPS, VISA online, BOL, ALS, FDES, MasterCard Online, People soft, and Image View.
Description :
Manageddaily office and customer service operations.
Operated in and out calls to and from the manager and/or customers.
Attended to walk in client's questions and showroom viewing.
Posted, scheduled and updated office payables and receivables.
Prepared Sales Orders, Deliveries, Returns and other sales requirements.
Prepared necessary forms and items on pick up transactions.
Assisted customers with in-depth special orders while providing superior customer service.
Experience
5-7 Years
Level
Executive
Education
GED
Special Services Representative Resume
Objective : Special Services Representative experience Excellent oral and written communication skills Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records/QuickBooks.
Accepted retail and/or commercial deposits, loan payments, process checking and savings account withdrawals.
Maintained an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary.
Balanced cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks.
Processed credit card cash advances.
Assisted in ordering, receiving, verifying, and distributing cash.
Answered customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
Provided additional products including Cashier's Checks, Personal Money Orders.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Special Services Representative Resume
Headline : Dedicated Special Services Representative motivated to maintain customer satisfaction and contribute to company success. Strong organizational skills Sharp problem solver Active listening skills Markdown/promotional Energetic work attitude procedures Adaptive team player Store maintenance ability Telephone inquiries specialist.
Skills : QuickBooks, Microsoft Word, Excel, PowerPoint, 10 Key Adding, Multiple Line Phone Systems.
Description :
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time, and productivity.
Solved unresolved customer issues.
Facilitated inter-departmental communication to effectively provide customer support.
Followed through on all critical inter-departmental escalations to increase customer retention rates.
Updated customer orders from start to finish in an accurate and timely manner.
Effective liaisoned between customers and internal departments.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Special Services Representative Resume
Objective : To express my interest in discussing the opportunities you may have in the positions posted on your company's website. I also wish to apply the strengths that I possess for success in the available open position.
Skills : Microsoft Office, Multitasking, Supervising Skills.
Description :
Met monthly goals and maintained my numbers and calls.
Able to deescalate situations and disgruntled customers without the assistance of superiors for the better part of my day.
Maintained up-to-date knowledge of product and service changes.
Managed workflow to exceed quality service goals.
Supported company businesses by making sure all customers received outstanding customer service.
Assisted customers in accessing safety deposit boxes.
Contracted employee for Southwest Airlines.
Experience
2-5 Years
Level
Junior
Education
MS
Special Services Representative Resume
Headline : Special Services Representative with 5+ years of experience in Serving as Special Services Representative for suspensions and expulsions, Assisting teachers in the design of appropriate behavior management programs for individual students and targeted classrooms, and also Conducting activities that strengthen the home/school relationship to promote success in the school environment.
Skills : Customer Service, Multi-Tasking, Data Entry, Call Center, Microsoft Office, Microsoft Outlook, Management, Email, Social Media, Hospitality.
Description :
Maintained continuous contact between customers and vendors ensuring special orders were expedited quickly and professionally.
Set up estimates for projects both commercial and residential.
Managed special order tracking system and communications for employees, vendors, shipping, and installations of projects.
Filed daily and monthly invoices, special requests, and payment tracking.
Maintained presence at the special services desk for any orders, questions, or concerns from customers, and answered the company's main service line.
Able to acquire most certifications necessary to make myself a more valuable employee.
Assisted in the training of new employees and implemented new ideas to better the company's ordering and communications process.
Experience
5-7 Years
Level
Executive
Education
Diploma
Special Services Representative Resume
Summary : Highly motivated Special Services Representative professional with diverse industry experience. Able to handle a high volume of customers in a fast-paced environment, with minimum supervision, while maintaining an emphasis on the highest quality of service. Excellent listening skills, oral and written communications.
Skills : Typing 45 Wpm, 10-Key By Touch, Excel, Word, Bilingual Spanish.
Description :
Supervised cashiers.
Followed through on special orders.
Installed sales from beginning to end.
Ensured customers received products ordered in a timely and accurate manner.
Trained store associates.
Prepared manuals for new hires and trainees.
Worked, prepared, and binned all reports for audit and inventory.
Experience
10+ Years
Level
Senior
Education
GED
Special Services Representative Resume
Summary : Versatile and Special Services Representative Professional with 15+ years of experience in a banking/accounting capacity. An organized and honest motivator who is a detail-oriented listener and confident in her ability to provide sound business solutions. Resilient worker; flexible in handling responsibilities and empathetic towards clients and peers.
Skills : Microsoft Office, Typing, Collections, Team Leader.
Description :
Ensured that customer phone calls and transactions are handled quickly and accurately.
Answered customer calls to the store, responded to general questions, found customers the proper associates to assist as needed, set expectations, facilitated will call pick-ups, and resolved any issues needed.
Completed specified safety training, immediately correcting hazards and unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.
Balanced accountability reports, worked closely with the design team, etc.
Hired as a cashier and within 6 months promoted to special services.
Handled and processed special/custom orders.
Conducted general office work.
Experience
10+ Years
Level
Senior
Education
Associates
Special Services Representative Resume
Summary : Dedicated Special Services Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 19 years of client interface experience in multiple industries. Core Strengths Customer service expert Energetic work attitude Strong organizational skills Active listening skills Fast learner Top sales performer Sharp problem solver Large cash/check deposits expert Inventory control familiarity.
Skills : 60wpm, Microsoft Word, POS.
Description :
Made daily phone calls to notify the customers that their merchandise is ready for them to come and pick them up, or leave a message for them to give us a callback.
Transferred calls to the according to departments or managers.
Trained new employees.
Used POS system, internet, register, handling cash and credit card transaction, PA system, multiple phone lines, acknowledgment of products and where they're located, acknowledgment of company rules and regulations.
Tasked with managing multiple projects.
Used Technical, verbal, physical, and safe work practices.
Demonstrated strong customer service and strong computer skills on an advanced order processing system while multitasking interpersonally and maintaining several phone lines.
Experience
10+ Years
Level
Senior
Education
Diploma
Special Services Representative Resume
Summary : Like to expand my work in Santa Fe to continue to work with various organizations that are supportive of our community members. Dedicated to motivating and helping individuals to reach their personal goals and greatest potential through the practice of personal guidance, support, and the practice of human movement.
Skills : Planning Skills, Telecommunication.
Description :
Investigated violations of the AHRA's rules as well as identification or parentage problems.
Responsible for all aspects of a pilot program for controlling and monitoring the use of transported semen for horse breeding.
Gathered statistics on this program and charted them for the AHRA's Board of Directors.
Wrote briefs for the Board regarding the program with suggestions on improvements which were incorporated into the AHRA's completed rules governing transported semen.
Maintained the Embryo Transfer program to ensure all rules were followed.
Handled heavy telephone contact with customers regarding all of the above subjects.
Scheduled appointments or address any concerns the caller may have.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Arts In History
Special Services Representative Resume
Summary : Seeking a Special Services Representative position where I can utilize my education, people-oriented skills, and customer service driven background with.
Skills : Proficiency In Microsoft Office Suites, Ability To Computer Program Using Various Languages.
Description :
Processed payments and manage money through data entry and inbound calls.
Acted as an escalation to a larger group also providing authorizations for money transactions.
Attracted potential customers by answering product and service questions; suggesting information about other products and services.
Authorized merchant transaction with accurate verification and secure procedure Maintains customer records by updating account information.
Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommended potential products or services to management by collecting customer information and analyzing customer needs.
Contributed to team effort by accomplishing related results as needed.
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