A Special Services Supervisor manages a special service department of the organization that deals with handling customer service. While actual duties vary greatly based on the type of organization, the following are certain common roles and responsibilities mentioned on the Special Services Supervisor Resume – maintaining strong relationships with customers, and third-party vendors; ensuring repeat customers; delegating and directing service tasks, monitoring the progress of current projects, managing service team members, handling customer complaints or concerns quickly and professionally; maintaining good customer relationships; resolving service desk problems; auditing work and customer service; helping in training new employees and ensuring workers comply with industry standards.
Those seeking to make a career in this line should mention on the resume the following skills and abilities – strong industry knowledge, computer literacy; strong creative thinking skills; the ability to work under pressure, and multitasking skills. A bachelor’s degree in business or administration is commonplace among job applicants.
Objective : Special Services Supervisor positions in the retail industry as an associate as well as several supervisory and management positions. I have taken care of the elderly in the private sector as well as worked for different companies. I have also worked with low-income clients in the non-profit sector in a manager capacity.
Ran the service desk, Installed Sales, and Deliveries.
Supervised the phone sales division and the carpet estimators and designers.
Compared merchandise invoices to items actually received to ensure that shipments are correct.
Examined merchandise to verify that it was correctly priced and displayed.
Organized private mailbox system using mailbox manager software.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
Experience
2-5 Years
Level
Executive
Education
GED
Special Services Supervisor Resume
Summary : An experienced Special Services Supervisor professional with 15 + years of customer service experience, I thrive on providing exceptional customer service while adhering to policy and procedure. I enjoy managing and training employees in a positive work environment.
Skills : Microsoft Office, Multitasking, Communication.
Description :
Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Managed staff, prepared work schedules and assigning specific duties.
Performed sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Planned store layouts or design displays.
Answered customers' questions about merchandise and advise customers on merchandise selection.
Took inventory or examine merchandise to identify items to be reordered or replenished.
Received, opened, unpacked, and issued sales floor merchandise.
Experience
10+ Years
Level
Senior
Education
BS
Special Services Supervisor Resume
Objective : Dedicated Special Services Supervisor with more than 5 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.
Skills : Customer service, Windows 7, Microsoft Office, inventory ordering, residential project estimating.
Description :
Promoted from receiver/return-to-vendor clerk to Team Lead within 6 months.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of 6 sales associates, 2 team leaders; coordinated with other team leads and departments to handle orders.
Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained, and evaluated personnel in sales and marketing.
Experience
2-5 Years
Level
Junior
Education
BA
Special Services Supervisor Resume
Objective : As a Special Services Supervisor, responisble for Managing associates performance through communication of goals, documenting and evaluating their performance Developed associates by providing in- formal and formal performance based feedback.
Skills : Microsoft Office, Epic, Customer Service, Management.
Description :
Answered an average of 50 to 100 calls per day by addressing customer inquiries, solving problems, and directing customer calls to the proper departments throughout the store.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientele.
Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Handled daily heavy flow of paperwork daily, weekly, and monthly.
Experience
2-5 Years
Level
Junior
Education
MS
Special Services Supervisor Resume
Objective : Special Services Supervisor with 2 years of experience in Assisting Manager in department operation to carry out and assign tasks to staff responsible for all set-ups, office relocations, cleaning, and mail runs to and from the post office.
Skills : Microsoft Office, Google Docs, Adobe, Type 60 Wpm, Research, Photoshop, Report Writing, Education Software, Grant Writing, Technical Writing, Document Formatting.
Description :
Responsible for following through on special orders and install sales from beginning to end until the customer is satisfied.
Interacted with vendors, installers, associates in the store, shipping companies, and the customer themselves to ensure excellent customer service is achieved and any/all issues are completely resolved.
Expedited customers by directing them to the appropriate cashier or lot associate.
Managed up to 45 associates.
Supervised and managed each associate's performance through feedback and communication of goals, documentation, and evaluation of performance.
Partnered with bookkeeping to ensure business reconciliation.
Administered all sales-based cash management of $100K daily, accounting transactions, and financial reporting for the store.
Experience
2-5 Years
Level
Executive
Education
GED
Special Services Supervisor Resume
Objective : Special Services Supervisor with 3 years of experience in Facilitating inspections and maintain quality control of department operation, Training and developing staff, and also Conducting annual performance reviews of direct reports.
Skills : Microsoft Word, Multitasking, Supervising.
Description :
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Wrote order supply requests to replenish merchandise.
Analyzed marketing information and translated it into strategic plans.
Completed weekly schedules according to payroll policies.
Experience
2-5 Years
Level
Junior
Education
G.E.D
Special Services Supervisor Resume
Headline : Special Services Supervisor with 6 years of experience in Maintaining multiple work orders under all weather conditions to clean, dust, mop, and vacuum offices, restrooms, kitchens, hallways, event space and break rooms. Responsible for Responding to unexpected requests to guide the department employees.
Cash handled, data entry, appointment scheduling, in-store and online ordering, order conflict resolution, basic merchandising, multi-line phone call direction, customer order follow up, inventory reporting.
Promoted from service associate to supervisor in less than 2 years.
Had two associates promoted to supervisor and order specialist.
Tracked and follow up on balance dues and refunds owed to customers.
Worked in conflict resolution, both internal and external.
Analyzed order reporting on weekly and monthly rotations.
Experience
5-7 Years
Level
Junior
Education
DIploma
Special Services Supervisor Resume
Objective : Seeking a Special Services Supervisor position, responsible for Recognizing basic maintenance issues and alert the appropriate department for resolution. Experience in Adhering to all company and departmental policies and procedures per the guidebook including all safety requirements including all safety guidelines.
Skills : Microsoft Office, Administrative Assistant.
Description :
Responsible for all special order products for the store.
Ran Home deliveries and Will Call pick-ups.
Prepared schedules and reviews for the department.
Screened calls on a multi-line operator system, assisting those can and transferring the others to the proper departments.
Maintained daily record of all transactions.
Trained staff to deliver outstanding customer service.
Responsible for office processing and reporting of sales and other related financial/managerial records.
Experience
2-5 Years
Level
Junior
Education
G.E.D
Special Services Supervisor Resume
Objective : Special Services Supervisor with 4 years of experience in Working collaboratively with Special Education Teacher assist students towards goals in IEP. Responsible for teaching students to think through problems in Mathematics, Reading, and other areas identified in IEP.
Skills : Management, Microsoft Office, Clerical SKills.
Description :
Supervised special education services and programming at Wayzata High School, a building of 3200 students.
Coordinated and evaluated current programs within Wayzata High School and recommend changes and additions as needed.
Hired, evaluated, and supervised 50 special education staff including teachers, social workers, psychologists, paraprofessionals, and evaluation coordinators.
Participated in the district leadership team to implement district-wide Response to Intervention and data-based decisions for interventions in response to NCLB requirements for Adequate Yearly Progress.
Provided staff development in the areas of Due Process requirements, Effective Communication, and Team Building using Insights Discovery.
Oversaw special education evaluation process and district level Special Education Evaluation Coordinators.
Monitored budget recommendations and expenditures.
Experience
2-5 Years
Level
Executive
Education
BS In Education Specialist
Special Services Supervisor Resume
Objective : Detail-oriented Special Services Supervisor skilled at managing business operations and building strong relationships while developing talent. Held several positions and worked in several diverse markets and stores. Looking to broaden my skillset in a different market or retail setting.
Skills : Phone, Typing 65 WPM, Customer Service, Microsoft Excel, Microsoft Word, Management, Supervision, Microsoft Outlook.
Description :
Supervised 45 employees (including scheduling, performance management, and coaching).
Ensured wages were in line with the weekly budget (hours, overtime, scheduling, etc.).
Trained new hires and retraining of associates on performance probation.
Interviewed and on-boarded new front line staff also assisted with pre-orientation.
Analysised of daily management reports minimizing shrinkage.
Planned and implemented professional development opportunities for special education teachers and paraprofessionals.
Maintained communication with customers with follow-up on special orders and install sales from start to finish.
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