Description :

1. Processed new customer service calls and service requests for injured workers into the nursing department.
2. Obtained history, physicals or any other medical documents/orders from the hospital.
3. Communicated with discharge planners, nurse case managers and adjusters to verify the injured worker's needs.
4. Obtained authorization from adjusters, nurse case managers, and utilization review to coordinate injured worker's care and to ensure reimbursement for services provided by OCCM.
5. Utilized company database to coordinate patient's services with contracted and non-contracted vendors.
6. Negotiated rates as required with non-contracted vendors at the standard margin.
7. Documented progress of each case and updated all parties (adjuster and injured worker).
8. Upon securing services, faxed orders, clinical documents, created purchase orders and forwarded to vendors.
9. Assumed responsibility for assigning new referrals for the nursing department from operational management in 2008.
10. Received all new referrals from nursing intake and other OCCM departments.

Experience

10+ Years

Level

Consultant

Education

Bachelors of Science

Description :

1. Maintained and developed reports regarding quality assurance, productivity, attendance, and wages.
2. Managed and distributed monthly schedules and reports in a timely manner.
3. Responsible for hiring, training and encouraging call center staff to help achieve call center goals.
4. Responsible for coordinating and resolving daily scheduling conflicts and changes.
5. Corresponded with team members in regards to leave requests, schedule changes, and annual vacations.
6. Managed a staff of three, while also overseeing the completion and the accuracy of the following.
7. Performed clerical duties that included answering phones, taking messages, scheduling appointments and interacting with clinical and administrative staff.
8. Monitored staffing schedules to ensure appropriate and cost-effective scheduling.
9. Provided weekend/weekday evenings on-call duty and coverage for absent staffing coordinators.

Experience

7-10 Years

Level

Senior

Education

BA in Social Science

Description :

1. Maintaining assigned patient schedules (100-150 patients) creating master schedules for new and existing patients in scheduling system to create paraprofessional schedules.
2. Making all changes and add notes daily to schedules for canceled, refused services, changed assignments, missed visits discharged patients and approved overtime as they occur.
3. E-mailed and faxed service changes to contracts daily within the designated time frame.
4. Communicating verbally with contract nurses regarding admissions, hospitalizations, discharging expirations and occurrences.
5. Arranging visits according to plans of care as directed by the Contract Nurse or agency's Clinical Manager.
6. Reviewing plans of care and resolving discrepancies with Contract Nurses or the agency's Clinical Manager.
7. Conducting disciplinary sessions with paraprofessionals and contact human resources and/or director of operations for assistance where needed.
8. Monitoring, printing and reviewing alerts, missed visits reports through scheduling/telephony system daily.
9. Processing payroll for staff nurses and research and resolving staff/payroll issues in a timely manner.

Experience

5-7 Years

Level

Executive

Education

Associates

Description :

1. Scheduling candidate interviews, distributing application and interview materials to field partners, entering results into the staffing system, and working with the field partners to ensure all testing, background investigations and drug screens of new hires are completed and processed in a timely manner according to metrics and standard operating procedures.
2. Screening approximately 20,000 candidates to determine relevance, culture fit, and customer service skills yearly to present to store management.
3. Providing field leaders with job applications and appropriate assessment materials.
4. Collaborating with peers to ensure consistency of information, share best practices, and recommending changes to process step actions to positively impact the candidate experience globally within the retail staffing center.
5. Supporting the leadership team in change management efforts and implementations.
6. Working closely with hiring managers, recruiters, and candidates to schedule a high volume of interviews.
7. Supporting retail staffing managers and staffing specialists by completing administrative requests sent to Queweb an internal case management system that stores request submitted by field and store support partners.
8. Monitoring and process position requisition actions in the applicant tracking system.
9. Consistently exceeding weekly metrics by successfully pre-screening and qualifying a high volume of diverse candidates to be presented to the stores in support of the sales volume within established service level agreement guidelines.

Experience

10+ Years

Level

Management

Education

Associates

Description :

1. Assisting department Clinical Directors with daily staffing needs and monthly schedules.
2. Working with nursing management to ensure appropriate levels are maintained.
3. Reviewing staffing levels and needs on a daily basis and calls available staff, assigning float pool, and acquiring temporary agency nurses as necessary.
4. Reviewing scheduled staff with the charge nurse on a shift-by-shift basis to ensure skill level is adequate for patient care needs.
5. Providing information regarding staffing requirements for staff and management.
6. Communicating to Clinical Directors, Charge Person, and Staffing Office Personnel, staffing issues and problems.
7. Reporting unresolved issues to Manager, DPC, and/or Administrative Supervisor.
8. Providing staffing report to shift Supervisors regarding stating census and required staff for the next shift.
9. Assisting with timecard approval and bonus approval for the float pool and swats.
10. Ensuring that records of agency usage and casual usage are completed on a daily basis.
11. Maintaining computer database and ensure the date is current and accurate.

Experience

2-5 Years

Level

Junior

Education

Bachelors of Science

Description :

1. Operating the automated staffing and scheduling system, maintaining database applications/system integrity, data management, utilizing word processing, multiple spreadsheets.
2. Coordinating staffing and determining resource allocation for designated patient care areas based on the standards and philosophies of the medical center.
3. Interaction with a variety of people inside and outside of the organization.
4. Contacting with others involving detailed & lengthy dialogues related to exchanges of information.
5. Using interpersonal skills and interaction that involve dealing with complicated problem situations and stressful encounters.
6. Providing assistance to the Manager during interviewing, orientation, and training process for support and other coordination staff.
7. Providing training to administrative as well as frontline staff for a scheduling system.
8. Developing training materials for frontline users of the Clairvia scheduling system.
9. Assisting manager with payroll and scheduling of support staff pool of 60+ employees.

Experience

7-10 Years

Level

Senior

Education

Masters

Description :

1. Under the direction of the CNO, Nursing Director, Nursing Managers and House Supervisors performing staffing services for all nursing departments according to the grid.
2. Reconciling agency/contract staff hours, making files for all contract nursing staff with all compliance documentation in agency personnel files.
3. Consistently identifying problems relating to the staffing patterns and communicating the problem to the appropriate persons in time for corrective action to be taken.
4. Communicating and assisting the vendors with the investigation regarding "no client" returns.
5. Maintaining staffing reports for the department of nursing and process information to accounting as indicated in a timely manner.
6. Responsible for training and evaluating staff on the overall code of conduct and specific policies and procedures that affect department specific responsibilities (examples may include but on limited to medical necessity, lab compliance, billing, and coding).
7. Providing employment documentation as requested by legal entities for the purposes of unemployment, worker’s compensation, employment, and income verification, etc.
8. Maintaining confidentiality of all employee information. Maintaining employee files after onboarding.

Experience

7-10 Years

Level

Senior

Education

Associate of Science

Description :

1. Coordinated daily staffing of departments including replacement of personnel due to earned time off, leave of absence, personal time off, compassionate leave plus extra needs of each individual department according to special circumstances.
2. Determined whether time off can be granted depending upon the ability to replace and department guidelines.
3. Ensured the staffing and payroll office staff adhere to all union agreements.
4. Addressed questions or problems of staff, management, and union in regards to staffing and/or payroll issues.
5. Provided information regarding appropriate mode of discipline in accordance w/ organizational policies and procedures and union contracts.
6. Facilitated new hire in-service training for new staff members when Department Administrator is unavailable.
7. Transcribed taped conversations between employees, supervisors and clinic staffing personnel.
8. Notified personnel and das when new or transfer employees have passed their probation.
9. Authorized and offered overtime as instructed by the Department Administrator as necessary for the efficiency of business operations.

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Worked with hiring managers to ensure compliance with all federal, state and local laws regarding employment.
2. Acted as a liaison with area employment agencies and advertising agencies.
3. Participated in career fairs, online job fairs, community network events, etc. to identify and attract quality candidates.
4. Developed advertising programs to ensure high visibility of potential candidates.
5. Led developed and supported talent acquisition programs and strategies and suggested new ideas.
6. Prepared recruitment materials and posts jobs to appropriate job board/newspapers/colleges, etc.
7. Contributed to the development and consistent execution of best practices in staffing and recruitment using labor market analysis.
8. Developed and maintained an excellent relationship with internal and external clients to ensure achievement of staffing goals.
9. Completed weekly report on employment activity.

Experience

7-10 Years

Level

Management

Education

BS in Business Administration

Description :

1. Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
2. Supported human resources staff with new hire orientations and monthly departmental meetings.
3. Implemented a tracking database for employee professional development and licensure renewal credits.
4. Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
5. Collaborated with the curriculum coordinator on annual updates of the staff handbook.
6. Sent notices to employees and subcontractors regarding expiring documentation.
7. Completed employee employment verifications and unemployment paperwork in a timely manner.
8. Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
9. Assisted in the coordination of other recruiting activities as needed

Experience

7-10 Years

Level

Senior

Education

High School Diploma

Description :

1. Directed workflow and managed a team of administrative personnel to ensure organizational objectives were met.
2. Supported human resource initiatives and collaborated with the Finance Director and Department Leaders to collect, analyze, and communicate financial data with the goal of developing effective budgetary processes.
3. Composed audit confirmation letters for fifteen Community Development Districts, prepared correspondence, tax returns, and annual audits for multiple different governments.
4. Conducted research, analyzed information, and developed recommendations on IT requirements.
5. Administered department budget versus cost analyses for the fiscal year, and regularly examined budget to actual statements to manage expenditure controls for departmental purchases.
6. Gathered data and oversaw Auditor's fieldwork requirements for interim and year-end audit processes.
7. Provided accurate financial reviews, prepared agendas, resolutions, and presented to the various District Boards.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Arts In English

Description :

1. Streamlined office documentation and processes to improve efficiency and ease of access.
2. Greatly improved job performances by 30% for employees.
3. Generated an online database for office documentation and updated as needed to give office staff greater access to documents and information.
4. Directly oversaw and accounted for staffing and client flow decisions, generating more cohesion, in the workplace and creating a more effective work environment.
5. Created schedules, arranged meetings, and kept track of vacation time, arranging schedules around the vacation time to ensure adequate coverage was provided.
6. Reviewed client records and required data, ensuring all documents were provided and filled out accurately and filed in the proper databases.
7. Analyzed data for contingency, and collaboration planning, for monthly and annual processes improvements, ensuring all discrepancies were corrected and maintained.
8. Attended conferences with clients, and managers, prepared reports and procedures for mangers to ensure compliance with organizational goals and polices.
9. Interviewed clients before members were allowed to deploy and upon returning from deployment to obtain their family background information, educational, and medical information, relaying the information to supervisors to better help coordinate client needs.

Experience

5-7 Years

Level

Executive

Education

Human Resource Management

Description :

1. Assisted in recruiting employees for staff agency Conducted interviews, I-9 verification, background check Responsible for client relations including .
2. Performed reference and background checks for potential employees.
3. Interviewed and hired staff Maintained records of overall nursing care and statistics Provided monthly procurement needs, patient demographics, and .
4. Tracked a document all in service training sessions.
5. Maintained schedules for rotating staff.
6. Organized files, developed spreadsheets, faxed reports and scanned documents an created weekly and monthly reports and presentations.
7. Checked references, submitted payroll, assisted in completing applications and resumes.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Arts