Starbucks Shift Supervisor Resume Samples

Description :

1. Acted with integrity, honesty, and knowledge that promoted the culture and values of TATA Starbucks.
2. Anticipated customer and store needs by constantly evaluating the environment and customers for cues.
3. Maintained a calm demeanor during periods of high volume or unusual events to keep the store operating to the prescribed standard to set a positive example for the shift team.
4. Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
5. Provided feedback to store manager on partner performance during shift.
6. Contributed to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
7. Created a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
8. Trained and developed new staff, reducing onboarding time by 30% and improving team efficiency.

Experience

2-5 Years

Level

Junior

Education

AA in Business

Description :

1. Maintained regular and consistent attendance and punctuality.
2. Provided quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards.
3. Followed health, safety, and sanitation guidelines for all products.
4. Recognized and reinforced individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition.
5. Responsible for identifying teachable moments to share best practices with the team.
6. Responsible for seeing challenges as opportunities for continuous improvement to drive operational excellence.
7. Responsible for executing store operations during scheduled shifts, including organizing opening and closing duties.

Experience

2-5 Years

Level

Junior

Education

BS in Hospitality Management

Description :

1. Responsible for setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store.
2. Inspired and motivated the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressingresolving any that arise to optimize the customer experience.
3. Ensured all partners followed Starbucks's operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
4. Monitored customer service standards and take corrective action when necessary.
5. Assisted the store manager in executing store operations during scheduled shifts. 
6. Promoted a welcoming team environment, ensuring excellent customer service and up-selling products.
7. Supervised, delegated tasks, and motivated colleagues to ensure timely completion of duties, while assisting with training and development.

Experience

2-5 Years

Level

Junior

Education

Barista Training

Description :

1. Responsible for modeling and acting by TATA Starbucks' guiding principles.
2. Responsible for assisting the store manager in executing store operations during scheduled shifts.
3. Monitored and observed the day-to-day activities of subordinates, coordinated breaks for hourly associates, and kept management informed of area activities and any significant problems.
4. Completed opening, daily, and closing procedureschecklists by company policiesprocedures.
5. Coordinated with management for on-the-job training of new associates.
6. Operated cash register and void transactions as needed while following all HMSHost cash handling policies and procedures, and maintained proper security of cash at all times.
7. Transferred supplies and equipment between storage and work areas by hand or by use of a hand truck.

Experience

2-5 Years

Level

Junior

Education

BA in Marketing

Description :

1. Implemented product rotation based on product code dates in the warehouse and concepts, ordered products, and participated in physical inventory counts as required.
2. Resolved customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.
3. Practiced excellent food safety and sanitation practices and complied with HACCP standards.
4. Monitored compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management.
5. Supervised and coordinated daily operations of the restaurant during shifts to ensure smooth functioning.
6. Trained, mentored, and managed staff to foster a positive work environment and enhance team performance.
7. Monitored food preparation processes to ensure compliance with health and safety regulations, including proper food handling practices.

Experience

2-5 Years

Level

Management

Education

BA in Communication

Description :

1. Handled customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
2. Managed inventory levels and assisted in ordering supplies as needed to maintain operational efficiency.
3. Implemented company policies and procedures while promoting a culture of teamwork and accountability.
4. Prepared shift reports detailing sales, labor costs, and any operational issues that need addressing.
5. Responsible for providing training and creating work schedules.
6. Directed the activities of associates during a specific shift and oversaw that assigned job expectations were completed while policy and procedure were maintained.
7. Evaluated the performance of workers, rewarding high performers and disciplining employees who failed to meet reasonable standards of work performance.

Experience

2-5 Years

Level

Management

Education

Leadership Development

Description :

1. Acted as the contact person for employees with complaints or requests for time off.
2. May acted as a mentor, developed employees, and encouraged workers to set goals and strive for advancement within the organization.
3. Prepared food following recipes and applying individual portion control standards.
4. Properly and safely measured, weighs, and combines ingredients for quantity preparation of simple menu items.
5. Utilized various kitchen utensils, appliances, and heavyindustrial equipment in food preparation (ovens, knives, peelers, dicers, slicers, mixers, industrial dish machines, recycling, stoves).
6. Served food courteously and respectfully, with proper portion control and knowledge of menu items.
7. Loaded, carried, and transported hot or cold food items or containers to customers, serving lines, or dining tables safely, efficiently, and timely.

Experience

2-5 Years

Level

Junior

Education

AA in Retail Management

Description :

1. Participated in personnel management tasks under the manager's direction, including employee discipline, scheduling, approving days off, and schedule adjustments per department and HR policies, and adhering to the CBA (if applicable).
2. Reviewed staffing levels based on volume, and adjusted within CBA guidelines (if applicable) to ensure efficient and timely service.
3. Addressed inappropriate behaviors and documented issues, collaborating with management on corrective actions as needed.
4. Covered shifts as needed, managing staffing and budget considerations in line with department policies.
5. Contributed input for employee performance reviews and coordinated new employee orientation and ongoing training with the manager.
6. Ensured documentation of food temperature and taste, empowering staff to act on quality concerns.
7. Collaborated with managers and dietitians on menuspecial diets, utilizing standardized recipes.

Experience

2-5 Years

Level

Junior

Education

BBA in Operations Management

Description :

1. Consistently monitored customer service standards and coached team members to enhance the guest experience.
2. Actively participated in retail services (if applicable), ensuring high standards in cafeteriaStarbucks operations, cash handling, and customer experience.
3. Monitored patient meal tray quality and on-time delivery, conducting tray delivery audits and meal rounds.
4. Collaborated with dietitians and managers to address the clinical and dietary needs of patients, using systems like EPIC and VST.
5. Assessed cafeteria readiness, monitored cash handling, and coordinated with management for service and menu production needs.
6. Updated cash registers and menus and ensured quality and service consistency for cafeteria customers.
7. Ensured high-quality standards in catering event preparation, presentation, and delivery.

Experience

2-5 Years

Level

Junior

Education

AA in Business

Description :

1. Responsible for balancing cash registers and making deposits.
2. Responsible for ordering supplies and assisting with unloading truck deliveries.
3. Responsible for training and onboarding new associates.
4. Responsible for ensuring food safety procedures are being followed at all times.
5. Responsible for working to address associate and customer concerns as they arise.
6. Oversaw and directed baristas in the preparation and serving of high-quality coffee and other beverages, ensuring adherence to Starbucks recipes and presentation standards.
7. Managed customer service operations during shifts, including handling customer complaints, ensuring customer satisfaction, and maintaining a welcoming store environment.

Experience

2-5 Years

Level

Junior

Education

BS in Hospitality Management