Store Leader Resume Samples

Description :

1. Held accountable for utilizing a high degree of initiative, leadership skills, and industry knowledge to provide day-to-day store management in a fast-paced and customer-focused retail environment.
2. Directly responsible for maximizing sales, financial management, merchandising, inventory control, marketing, staffing and recruitment, and customer service.
3. Managed employee relations as well as motivated, coached and developed store associates.
4. Monitored and analyzed store performance and overall operations to ensure adherence to the highest levels of customer service/satisfaction, productivity, efficiency, cost-effectiveness, and quality standards at all times.
5. Reviewed and analyzed key performance indicators, monthly reports, financial statements, budgets, expenses, and payroll to assess the current position as well as to identify and capitalize on opportunities to improve results.
6. Demonstrated strong organizational, time management, and multi-tasking skills with the ability to prioritize tasks while using excellent interpersonal skills to work effectively with team members, customers, and management.
7. Quickly addressed customer needs/requests as well as resolved any issues/concerns in a timely manner.
8. Adhered to all customer service standards and procedures and consistently delivered complete customer satisfaction.

Experience

2-5 Years

Level

Junior

Education

B.S. In Business

Description :

1. Responsible for overseeing all aspects of the retail store's operations, including merchandising and promotional activities, customer service, inventory management, cash handling, reconciliation and deposits and store safety and security.
2. Trained, recruited and hired store employees; administered payroll and addressed HR Inquiries, and had a high success rate in personnel retention.
3. Reviewed and analyzed monthly P&L reports, created and managed budgets, and reviewed and approved a variety of supplier, employee and vendor agreements.
4. Maintained physical store location, including making daily store inspections and ensuring safe and efficient facility operations, both inside and out.
5. Provided excellent customer service to new and existing customers, quickly resolving issues and questions as they arose, making regular customers -Loyal Customers.
6. Merchandised and positioned products throughout the store to maximize sales and profits.
7. Cross-trained personnel on additional skills, saving labor costs, improving productivity and boosting employee job satisfaction.

Experience

7-10 Years

Level

Management

Education

Sales Management

Description :

1. Responsible for directing the efforts of store associates to maintain company standards of store presentation and customer service, while achieving store goals for sales, profit and inventory control.
2. Consistently serve as a benchmark or positive example for sales associates regarding customer service and selling techniques.
3. Execute store training program with each store associate, as well as implement and execute other skill development programs as directed by senior and executive management.
4. Provide coaching and counseling to all store associates to ensure effective job performance.
5. Responsible for the timely completion of administrative tasks related to inventory control, personnel files, opening/closing store, deposit records, and other documents, which are generated manually or through company electronic document network.
6. Identify and keep abreast of pending or potential maintenance issues that have the potential to affect the store's structure.
7. Execute maintenance reports and advise District Management of said issues for prompt repair.

Experience

10+ Years

Level

Senior

Education

Retail Management

Description :

1. Led and engaged associates to create an outstanding experience for customers and deliver on operational standards in order to drive sales and profits.
2. Oversaw day-to-day visual standards in order to create an exciting shopping experience for customers.
3. Reviewed analytic reports in order to identify and prioritize opportunities to further drive sales and profits.
4. Developed team members through consistent coaching and feedback; rewarded and recognized positive behaviors.
5. Provided actionable feedback to district manager for review and opportunities including but not limited to merchandise, marketing, customer service, and competition.
6. Responsible for ensuring all customer service issues and questions are resolved in a timely, appropriate and effective manner.
7. Reached top-quartile results in-store environment standards through coaching and development of team members.
8. Recognized by the district manager for providing consistent and actionable feedback to help drive sales and profits beyond individual store through mentoring other store managers.

Experience

10+ Years

Level

Senior

Education

Sales Management

Description :

1. Providing timely responses to the general inquiries of the senior sales leadership team.
2. Conducting administrative duties in a timely and efficient manner as requested.
3. Ability to connect quickly and effectively with Sales Consultants in order to provide an environment for efficient and effective teaching and coaching interactions.
4. Responsible for keeping the sales team in assigned store up to date on all promotions, pricing, and updates that are provided to our sales teams on a daily basis.
5. Successfully achieve store and individual sales goals as developed by senior leadership Present business opportunity proposals to achieve annual sales objectives.
6. Train and develop sales staff to increase product knowledge, create high levels of motivation, and inspire the team to achieve assigned performance goals.
7. Maintain internal visual merchandising and in-store displays and ensure store appearance meets company standards at all times.
8. Maintain proper inventory controls, and facilitate inventory transactions in accordance with company standards.

Experience

2-5 Years

Level

Executive

Education

BS In Marketing

Description :

1. Lead a team of 30+ employees focused on the growth of the unit's average dollar volume.
2. Delivered a 44% revenue growth within the first 48 months, increasing profitability significantly.
3. Leverage extensive business development and marketing expertise to create a targeted outreach strategy to the local community that resulted in increased store traffic by 25%.
4. Reduced turnover by 70% points and developed 5 of my employees to promotions both within the store and to corporate level roles.
5. Manage an inventory of 80,000 numbers of unique items and hold responsibility for the entire store supply chain from working with vendors to determining product mix to pricing.
6. Operate in a mode of continuous process improvement to drive a quality experience for my customers and employees.
7. Identify, develop, and deliver training interventions for my employees to enable them to grow and develop in their own careers.
8. Delivered professional training in areas such as customer service, problem resolution, inventory management, and time management.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Support the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.
2. Recruit, hire, assess, develop, and retain people committed to outstanding customer service.
3. Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first.
4. Provide timely and appropriate feedback to all store associates concerning performance, including daily coaching, conducting performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.
5. Communicate clearly and regularly with store associates, other Store Managers, the store support center, and multi-unit leaders to ensure that all GameStop store initiatives are implemented according to plan.
6. Protect company assets through effective inventory control and loss prevention practices.
7. Lead store associates in meeting sales, profit and shrink goals.

Experience

7-10 Years

Level

Management

Education

Bachelor's In Management

Description :

1. Manage the day-to-day operations of my own store, demonstrating a track record of outstanding customer service and revenue growth.
2. Supervise twenty to thirty employees; conduct employee performance evaluations; interview, hire and terminate.
3. Provide direction and leadership driving the achievement of the company's annual goals and objectives.
4. Perform hands-on training with employees, effectively demonstrating team leadership skills.
5. Formulate pricing policies; determine additional needed sales promotions; authorize clearance sales.
6. Maintain operations by initiating, coordinating, and enforcing programs and personnel policies and procedures.
7. Establish and maintain professional working relationships within the community.
8. Ensure job quality, customer satisfaction, a safe working environment for staff, and a clean environment for customers.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Restructured merchandising inventory control and team development within one year.
2. Led all operations for the multilevel store with diverse specialty businesses including Salon, Sephora, Optical Department, Portrait Studio, and Custom Decorating.
3. Led successful store transformation to execute the corporate vision, resulting in the elevated store environment and customer experience.
4. Continuously monitor store profitability and progress as related to goals and promotions.
5. Perform thorough interviews, reference checks and utilize all other selection tools to identify the best-qualified candidates.
6. Coached and developed executives to store leader roles through individual team empowerment.
7. Developed talent at all levels Named District training store based on the commitment to new programs and team development.
8. Recognized for driving sales, profit and customer service and achieving performance goals.

Experience

10+ Years

Level

Senior

Education

Retail Management

Description :

1. Leads retail sales operations, talent development and coaches a team of 4 consultants.
2. Coordinates 5-star outbound call report and delegates report to actively develop new business leads for new customer additions.
3. Strategizes biweekly sales meetings to improve profitability, debrief intercompany updates on all promotions, pricing, and process improvements to increase overall profitability.
4. Accomplishes daily perpetual inventory audit management ensuring internal control and loss prevention.
5. Propels aggressive growth plans that helped increase the selling of key lever products by 180% within two years.
6. Maintains top rankings for sales in the district while increasing revenue and gross profit.
7. Troubleshoots networks and installs hardware per customer requests to ensure customer satisfaction.
8. Eliminates customer retention by 150% resulting in outstanding NPS customer survey feedback within 6 months.

Experience

5-7 Years

Level

Executive

Education

Computer Science

Description :

1. Managed operations of a high volume twenty-four-hour convenience store, grill and car wash.
2. Member of the leadership team responsible for setting and achieving strategic and organizational goals.
3. Responsible for all personnel management including hiring, orienting, training, and performance evaluation.
4. Completed data analysis on performance measurements and presented to company owners.
5. Mentored staff to create a positive team atmosphere and created an employee retention strategy.
6. Coached staff to address performance issues and overcome barriers to achieve success and d to payroll, inventory levels, maintenance costs, and supply usage.
7. Utilized company-wide staffing resources as individual stores experienced temporary staffing issues.
8. Hired, trained and mentored staff to develop a culture of teamwork and cooperation resulting in enhanced job satisfaction, retention and opportunity for promotion.

Experience

5-7 Years

Level

Executive

Education

Master of Science

Description :

1. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
2. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
3. Responsible for ensuring all operational, HR, financial, and merchandising objectives.
4. Developed, trained, and coached a team of nine direct reports promoting two into district-level leadership positions.
5. Recognized for consistently achieving highest district customer service level over a four-year period.
6. Worked with corporate, district, and store leadership to roll out new staffing program.
7. Traveled district, conducting meetings and communicating system changes to ensure store leadership compliance.
8. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Experience

10+ Years

Level

Senior

Education

B.A. In Communications