Strategic Account Manager Resume Samples

Description :

1. Sold veterinary products and services and consulted on veterinary practice management solutions for over 50 Veterinary Hospitals.
2. Developed business plans for veterinary hospitals and created short and long term sales goals for individual hospitals and regional sales teams.
3. Consulted with hospitals and developed solutions for client retention and sales through marketing strategies and process optimization, increasing sales by 10% on average.
4. Increased annual sales by 15% through a value-adding solution and product promotion in an account base of 25 hospitals.
5. Developed and implemented the system for recording of exam room procedure and coaching on sales and client relations, increasing average sales per doctor in 15 hospitals.
6. Conducted long term strategic planning and developed over 10 products, strategies, and hospital optimization methods increasing client acquisitions.
7. Trained 10 Strategic Account Managers on sales fundamentals, needs assessments, SWOT analysis, client satisfaction surveys, and products and services.

Experience

10+ Years

Level

Senior

Education

BA

Description :

1. Managed relationships of a defined number of large customers and served as a contact for the customer.
2. Utilized negotiation skills and strategic relationship building, demonstrated a comprehensive understanding of contract vehicles.
3. Promoted a customer service focus within the team, expanded relationships with clients/external partners and leveraged strong existing relationships.
4. Tasked with strategically aligning global services solutions through a services-led approach and selling SaaS, Call Center Solutions, and various cloud offerings to the top accounts.
5. Developed an enterprise account plan for each account then drove it to success by collaborating with internal teams at both clients and customers.
6. Engaged with C-level executives through meetings, whiteboard, and Roadmap sessions to position strategic value proposition and quarterback the deal to closure.
7. Managed a portfolio of 40 accounts totaling $15M in annual sales.
8. Identify and build strategic relationships and leverage partners. manage partner relationships, roll out partner programs, manage partner sales and technical enablement.

Experience

2-5 Years

Level

Junior

Education

MBA

Description :

1. Met and exceeded sales quota and assigned strategic account objectives, growing revenue, and supply chain relationships.
2. Expanded sales relationships with strategically important large customers, vertical and horizontal selling linking the distribution with aligned counterparties.
3. Represent and market the entire range of company products and services to assigned customers and prospects, while leading the customer account planning cycle.
4. Ensuring assigned customers' needs and expectations are met by the company.
5. Developing intra-organizational relationships during the sale, design and distribution cycles.
6. Coordinate and target engineering and design resources to support timely product sourcing, servicing, manufacturing, and distribution to meet client performance objectives.
7. Proactively lead a joint company strategic account planning process that develops performance objectives, financial targets, and critical milestones.
8. Assess, clarify, and validate customer technical requirements and drive solutions for timely product sales and service implementation.
9. Keep client and firm pipeline strong and warm to enable loyal growth and sales production, CRM.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Establish productive, professional relationships with key personnel in assigned customer accounts.
2. Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers expectations.
3. Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
4. Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
5. Proactively assess, clarifies, and validates customer needs on an ongoing basis.
6. Lead solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.
7. Maintains and expands relationships with strategically important large customers.
8. Assigned to three to five named customers, and also responsible for achieving sales quota and assigned strategic account objectives.
9. Represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Accountable for delivering rapid business results via exemplary customer service and strategic management of resources.
2. Promoted growth in the sale of healthcare products by developing alliances with physicians, surgery centers and hospitals.
3. Designed and implemented marketing promotional materials that yielded strong ROI results and contributed to sales and revenue generation.
4. Listened to client needs, providing a simple to understand approach to product education - secure clients' trust, remove doubt, overcome objections and secure new sales and leads.
5. Managed the sales process to include, margins, volume, quotas, and closing ratios while developing and implementing future goals.
6. Participates in strategic marketing initiatives to promote growth in emerging markets.
7. Functioned in the capacity of a sales resource and product Subject Matter Expert (SME) to clients helping develop effective marketing strategies.
8. Effectively integrated customer development, retention strategies and tactics including consultative sales approach when managing accounts.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Developer and marketer of computer software for the insurance and auto body industry.
2. Collaborated with Customer Development Group on special projects and new client rollouts.
3. Special projects included conducting classes to provide insurance company clients with training on the Pathways estimating program and new web-based portals.
4. Provided training and coaching to new Account Managers in the facilitation of Classroom and User Group Workshops.
5. Ensured the top 30 clients were trained and set-up for a smooth transition during the rollout of the portal.
6. Rollout and training beat deadline by 3 months resulting in additional available time for web-based training.
7. Provided a high level of customer service to repair facilities within an assigned territory, trained new customers on Pathways, and upgrade customers to new products.
8. Managed a staff of 30 Field Inventory Representatives within 6 state region.

Experience

0-2 Years

Level

Entry Level

Education

AA

Description :

1. Lead day to day operations in all the accounts, consisting of recruiting, screening, interviewing, growing and managing the accounts and the relationships.
2. Responsible for full recruiting life cycle: sourcing, screening, qualifying, interviewing, closing, and preparing candidates for IT positions.
3. Recruiting top industry Technical talent in order to fulfill the client's needs and wants.
4. Driving the interview process by motivating and managing candidates in order to guarantee a smooth transition through the offer process.
5. Executing staffing strategies to present the most qualified and diverse candidate pool for various openings.
6. Conducting numerous phone screens/interviews, In-person interviews, conferences, negotiations, Skype sessions, meetings, and closings.
7. Building and maintaining professional relationships with both candidates and clients.

Experience

5-7 Years

Level

Executive

Education

BBM

Description :

1. Accelerated sales revenue, driving sales and service across the supply chain solutions, hardware design services, and purchasing programs.
2. Set high standard emulated by peers and generated rapid new/existing business growth at multi-billion dollar company as a strategic account manager handling C-suite relationships.
3. Own the entire sales process and name accounts, including OEM, EMS, and Kitting strategic partner relationships.
4. Direct 20 inside sales, customer service, and marketing professionals.
5. Reporting directly to Corporate VP based on leadership capabilities and performance excellence.
6. Recognized as an astute problem-solver and supply chain solutions professional currently managing 25 accounts and 15 supply chain programs with 5,500+ individual parts.
7. Lauded by customers, colleagues, and manufacturers for adding design support assistance on new/existing projects for customers.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Established productive, professional relationships with key C-Level personnel in assigned customer accounts.
2. Coordinated the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations.
3. Reporting directly to Corporate VP based on leadership capabilities and performance excellence.
4. Met assigned targets for profitable sales volume and strategic objectives in assigned accounts that included managing a 9 million dollar portfolio.
5. Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
6. Proactively assessed, clarified, and validated customer needs on an ongoing basis.
7. Led solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.
8. Developed and maintained relationships with partners in multiple countries via telephone, email, and travel.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Developed and managed 14 key strategic accounts encompassing the airline, trucking, gas, hazardous material, and energy industries.
2. Identified and actively supported clients who recognized that Digital Business Transformation was the key to moving their business forward.
3. Created and implemented a variety of strategic initiatives designed to enhance the business and client accounts.
4. Developed solid customer relationships by assessing individual needs, identifying and resolving pain points, modifying internal behaviors, and developing metrics.
5. Cultivated strong relationships with client's senior leadership team, managed sales pipeline and negotiated all contract amendments.
6. Led the charge as the primary point of escalation for all account issues.
7. Transformed a new client's negative feelings towards our implementation process by actively engaging him in conversation.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Log calls, write account plans/account profiling, manage customer emails and relationships, track quota, order entry, manage and oversee escalations and trouble tickets.
2. Provide thorough follow up, highly attentive customer service, and creative strategies to meet ever-changing customer needs.
3. Managed national accounts by fostering relationships and negotiating complex contracts.
4. Passion for investing in the client, advocating for customer satisfaction, and securing long term relationships.
5. Independent and driven to exceed quota; highly organized, maximize time and task management under pressure, strategic prioritization of urgent tasks and responsibilities.
6. Innovative use of solution selling to customize the one-off solutions, apply 'out of the box' strategies for removing challenges and developing attractive returns on investment.
7. Demonstrated large strategic account marketing techniques to include business case development, account profiling, solution-based selling, organizational and presentation skills.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Developed and managed team of account managers responsible for the portfolio of 16 global accounts generating $25 million in annual revenue.
2. Promoted to this position to turn around performance of division which serviced the process control and machine tool industries.
3. Reviewed each account history and assessed problem areas to determine appropriate solutions.
4. Interfaced with customer representatives to resolve issues and regain trust.
5. Additionally assisted the company in earning ISO Certification while performing a dual role in defining and writing work processes for manufacturing and inside sales divisions.
6. Served as meeting facilitator across multiple disciplines to document quality and service processes.
7. Regularly assigned to meet with outside auditors to verify documentation and processes were accurate.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Assisted in defining project requirements, scope, objectives, and deliverables.
2. Conducted crisis management including identification, communication, intervention, tracking, and resolution of client issues.
3. Managed change control proposals, including collaboration on task scheduling and resource coordination, documentation, and tracking.
4. Reviewed all major deliverables to ensure quality standards and client expectations are met.
5. Clearly documented and communicated all client activity including decisions and actions taken with clients.
6. Served as the primary business contact for the client and was responsible for client satisfaction, while making higher and wider contacts within the organization.
7. Developed a comprehensive launch plan to ensure that all applications were appropriately promoted and achieved client success metrics, including end-user participation levels.

Experience

10+ Years

Level

Senior

Education

BS