The main job purpose of a Student Loan Counselor is to resolve delinquent student borrower account and prevent fraud. A well-written Student Loan Counselor Resume indicates the following core duties and tasks – receiving and entering borrower’s account data into the school record; verifying the accuracy of details with loan providers; contacting delinquent accounts; taking phone calls from students and clarifying doubts about loans and repayments; obtaining deferment and forbearance forms; following approved scripts; acting as a liaison between student borrower and loan servicer; sending monthly reports, and completing all other tasks as assigned.
To accomplish the objective of resolving delinquent accounts and to prevent fraud, the following skills are needed – experience preferably in customer service; proficiency in MS Excel, and Windows-based applications; accuracy in inputting data, the ability to maintain confidentiality; and knowledge of explaining clearly options to the borrowers. To begin with, an associate’s degree in business or a related field is required.
Objective : To secure a Student Loan Counselor position that will enable to maximize interpersonal skills, and experience, in a people oriented environment where communication problem solving abilities can be put to good use.
Skills : Counselling, Management.
Description :
Provides customer service and answer student's inquiries regarding financial status.
Reviews the basic borrower rights and responsibilities under the Federal Loan Program.
Identifies and presents options including repayment plans, deferments, and forbearance as it relates to individual circumstances.
Monitors, tracks, and maintains all activities on the student accounts.
Acts as liaison between borrowers and third-parties such as loan servicers and the Department of Education to facilitate timely resolutions for At-Risk borrowers.
Computes and presents Federal Student Loan repayment schedules.
Works collaboratively across departments: to present borrowers with a clear picture of their options, to accomplish CCi default goals, and to improve cohort default rate (CDR) and projections.
Locates and notifies borrowers and endorsers of delinquent accounts.
Provides exceptional services to borrowers and associates via phone, mail, and electronic media.
Experience
2-5 Years
Level
Junior
Education
Certification
Sr. Student Loan Counselor Resume
Summary : A professional rewarding Student Loan Counselor position that will offer an opportunity for growth and advancement based upon demonstration of high production and hard work.
Skills : Management, Organizing.
Description :
Generated outbound telephone calls to work and home telephone numbers.
Accepted inbound telephone calls from debtors.
Assured compliance with DOE, FDCPA and State Laws.
Assured compliance with all policy and procedures.
Completed the required documentation of each action on every account worked.
Worked designated file within the systems parameters.
Worked designated file in compliance with the clients work matrix.
Identified accounts that would be considered uncorrectable: Debtor has no ability to repay the balance.
Experience
10+ Years
Level
Senior
Education
Management
Jr. Student Loan Counselor Resume
Objective : To obtain a challenging and significant Student Loan Counselor position in a progressive organization that provides for and encourages advancement.
Places outbound calls, send letters, and send emails to contact delinquent borrowers and advise them of their repayment responsibility and options.
Receives phone calls from students, answering their questions regarding their loans and repayment options.
Counsels borrowers regarding the requirements for deferment, forbearance, rehabilitation and consolidation options.
Obtains completed deferment and forbearance forms from borrowers and submit them to the appropriate servicer in accordance with department guidelines.
Tracks and reports contact and cure activities in accordance with departmental guidelines.
Follows approved scripts and use approved letters in student contact activities to ensure compliance with company and regularly requirements.
Achieves the weekly, monthly and quarterly cure and activities goals set by management.
Acts as liaison between the student borrower and the loan servicer to obtain verbal forbearances and to update borrower information.
Experience
2-5 Years
Level
Junior
Education
Bachelor's
Student Loan Counselor I Resume
Objective : Customer focused business leader with marketing, sales, and event planning skills. Expertise includes excellent management, problem solving, and verbal/written communication skills. Strong computer skills including Word, Excel, PowerPoint, HTML, Dreamweaver, Photoshop, Illustrator and Social Networking Formats.
Skills : Microsoft Office, Management.
Description :
Interacted with customers are based on PHEAA, Navient, Nelnet policy, but some independence is necessary.
Revised or made changes to account information such as address changes, name changes or other changes to an account while providing extraordinary customer service.
Explained loan activity to customers while provide extraordinary customer service.
Assisted students in understanding and successfully managing their loan obligations.
Lowered total student loan defaults by reducing the number of delinquent student.
Utilized all available skip tracing techniques available to locate and resolve student loan delinquencies.
Positively impacted the annual cohort default rate by applying proven strategies.
Provided borrower assistance to minimize the number of borrowers who default on their student loans.
Experience
2-5 Years
Level
Junior
Education
High School
Student Loan Counselor II Resume
Headline : To apply professional, precise and analytical skills within any Student Loan Counselor position acquire. Looking for an entry level Student Loan Counselor position within company with opportunity to grow.
Skills : Management, Organizing.
Description :
Efficiently and accurately handles borrower's inquiries regarding their student loans and make appropriate changes to account while establishing a personalized repayment plan within policies and Federal State Regulations.
Ensures the efficient and accurate handling of inbound and outbound calls in a blended highly productive call center environment while meeting quality assurance and key performance expectations.
Ensures the highest level of privacy and security in order to protect our customer's business partners and MOHELA while providing exceptional customer service.
Accurately researches and analyzes complex account situations to make decisions in which to provide appropriate resolution.
Responds to inquiries to include A strong knowledge base of company processes and procedures A comprehensive understanding of systems process a in order to explain confidently and accurately all account activity.
Manages difficult or emotional customer situations, Responds promptly to customer needs and solicits customer feedback to improve service.
Shows respect and sensitivity for cultural differences.
Assists with the continuing training of existing employees with proficiency in every day inbound and outbound calls.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
Student Loan Counselor III Resume
Summary : Seeking an opportunity to expand knowledge and experience and to assist in the improvement of the organization as a Student Loan Counselor.
Skills : Typing-60+ WPM, Customer Service Management, Multiple Computer Programs.
Description :
Provided counseling to students-current and previous-in repayment of federal student loans.
Offered assistance in acquiring up-to-date accounts and refraining from default status, by providing options that students are entitled to, including: forebearance, deferment and lower payment options.
Contacted lender on a 3rd party conference call and relayed info to get best option applied to student's account.
Trained top 2 Representatives in company.
Initiated effective solutions to reduce default rate.
Detailed in documentation.
Perfected procedure to demonstrate consistency.
Restored student's peace of mind by providing great customer service.
Experience
7-10 Years
Level
Management
Education
Associate's
Asst. Student Loan Counselor Resume
Objective : Seeking a challenging Student Loan Counselor position in a Call Center environment as a Customer Service Representative or in the IT field as a Help Desk Analyst and/or Desktop Support Technician where my technical skills and experience will be fully utilized.
Revised or made changes to account information such as address changes, name changes or other changes to an account.
Explained loan activity to customers.
Submitted requests from customers that included: payment history letters (Summary of Accounts), repayment plan applications, or deferment/forbearance applications.
Advised customers of delinquencies regarding past due payments.
Worked with customers on changing their repayment plans, posting payments with a deferment or forbearance.
Answered emails from customers with questions pertaining to their loan account.
Processed due date changes upon request from the customer Troubleshooting customers within their online account on company's website.
Experience
2-5 Years
Level
Junior
Education
Associates
Associate Student Loan Counselor Resume
Headline : To obtain a Student Loan Counselor position utilizing organizational and interpersonal skills to produce profitable results within a well established company.
Skills : MS Office, Management.
Description :
Completed calls with an automatic call distributor (ACD) in a call center.
Assisted students in setting up payment plans Utilized NSLDS to look up loans.
Provided a high level of customer service explaining various forbearance and deferment options.
Answered Inbound calls from students, parents, and lenders.
Negotiated terms and conditions for students with lenders.
Updated students demographic and account information in default management software.
Completed Skip tracing activities using Lexis Nexis, Fast Data, and CampusVue.
Experience
5-7 Years
Level
Executive
Education
Certificate
Lead Student Loan Counselor Resume
Summary : Student Loan Counselor professional, reliable and a competent individual with a diverse background; and work well with others. Furthermore, possess strong analytical, interpersonal, verbal and written communication skills.
Skills : Counseling, Management.
Description :
Timely and accurately processes departmental tasks to maintain due diligence and third party requirements while being available for call activity.
Ensures the highest levels of privacy and security in order to protect customers and business partners, while providing exceptional customer service.
Responds to account inquiries via phone and written correspondence while complying with all Federal, State and internal guidelines and policies which includes Security and Privacy Policies Communicate in a professional manner with interdepartmental contacts to research/resolve account situations.
Develops professional written correspondence when necessary to supply the borrower with written confirmation of information requested.
Demonstrates empathy when responding to sensitive caller situations.
Utilizes fact-finding questions to determine the necessary course of action including but not limited to: demographic and account updates, deferment entitlements, repayment options, and forbearance alternatives.
Accurately researches and analyzes complex account situations to make decisions in which to provide appropriate resolution.
Experience
10+ Years
Level
Senior
Education
Bachelor's
Student Loan Counselor Resume
Objective : Seeking a challenging Student Loan Counselor position within the medical field in a Call Center environment as a Customer Service Representative where past experiences and current knowledge can be fully utilized.
Skills : Customer Service, Call Center Experience, Office , Medicaid, Computer , Administrative Assistant, Medical Terminology, Medicare.
Description :
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 30 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Organized floor displays to maximize space and call attention to latest merchandise.
Gathered and verified all required customer information for tracking purposes.
Set a repayment plan for them and explain what type of plans they have.
Organized floor displays to maximize space and call attention to latest merchandise.
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