The Student Services Manager covers the strategic and operational management for activities and services related to the successful recruitment, enrollment, and transition of students through the institution. Examples of duties are listed on the Student Services Manager Resume as – managing admissions and student aid delivery to a complex system of undergraduate campuses and special mission/professional student locations, working in collaboration with the various academic and support units to plan, develop, and coordinating programs and services that assist students; developing and interpreting policies for recruitment, retention and financial aid delivery; and solving complex issues and problems.
Job skills that enhance success in the field are – experience in student services in an educational setting; customer focus skills, the ability to multitask in a fast-paced environment, demonstrable sound judgment skills, and related experience. A Master’s degree is often listed on job resumes.
Summary : As a Student Services Manager, responsible for Implementing a monitoring and reporting process to monitor all student financial aid services staff to validate the processing and packaging of all-new, reentry, and continuing students per start date.
Provided assistance to the Director of Student Services by maintaining communication and managing Student Services Coordinators (SSC) with various job duties.
Trained SSCs on Hope Online Policies and Procedures and ensure SSCs are following school protocols regarding discipline and attendance.
Reviewed and provided feedback for Student Services employees regarding job performance and future goals.
Implemented student discipline as needed, which may include, but is not limited to out of school suspensions, in school suspension, detentions, community service, and expulsion hearings.
Oversaw student discipline and attendance issues for seven different learning centers that specialize in educating at-risk youth.
Developed professional development for learning center mentors as well as Hope Online General Education teachers.
Investigated all Safe2Tell confidential tips and seek assistance as needed with other school resources, such as social workers, counselors, or school nurse.
Experience
10+ Years
Level
Senior
Education
Masters Of Science In Education
Student Services Manager Resume
Summary : Results-driven professional with a broad skill set that includes leading teams, planning and managing projects, designing marketing materials, strategic planning, building a positive culture, influencing others, leading professional development, and peer coaching. Have met or exceeded target goals in every role.
Skills : Education, Coordinating Skills.
Description :
Managed all non-instructional projects the school campus to keep it operating on a daily basis.
Problem solved logistical challenges and partner with administration, optimizing operational efficiencies.
Earned on performance evaluations from network-wide operations scorecard.
Created weekly data dashboard that guides leadership team on school-wide instructional and cultural decisions.
Regulated the operational logistics of student culture systems.
Planned and executed events and field lessons.
Coordinated with external partners to ensure all non-academic needs of scholars and families are being met; including food services, transportation, medical services, and building facilities.
Experience
7-10 Years
Level
Management
Education
Master's
Student Services Manager Resume
Headline : Possess strong qualifications in the areas of recruitment, executive administration, document processing, office management, client relations, and electronic database management. Throughout my career, I have gained experience with the development of goals, designing of processes and procedures, managing budgets, creating training materials, development of programs, design of marketing publications and gaining valuable knowledge through a variety of different corporate entities.
Assisted Students with scheduling courses, academic tutoring, admissions review, program changes, leave of absences, withdraws, academic probation, changing student program schedules, and making formal decisions for student-submitted grievances.
Developed electronic student newsletter, bulletin boards, marketing materials, and Graduate/Alumni network.
Processed bi-weekly and mid-term student academic progress reporting to ensure proper financial disbursements are administered from federal and state funding.
Monitored attendance of all students weekly to assure students are in compliance with Federal-aid attendance standards for hourly calculated curriculum.
Supported academic faculty to ensure student success, strategize at-risk students, administer tutoring, and maintain consistent lines of communication to ensure student's needs are addressed in a timely manner.
Planned, set up, and participated in Expos, Heath Fairs, Student Outreach opportunities, Graduation, Community Events, Job Fairs, and student holiday parties.
Participated in the Minnesota Higher Education Committee to determine the effectiveness of data collection processes throughout the state for federal reporting.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts
Student Services Manager Resume
Headline : Over 10 years of experience in Customer Service, Student Services Management, Payroll, Requisitioning, Purchasing, Billing, Data Management, Account Management, Administrative Support, Calendar Management, Project Management, and Human Resource Management.
Skills : Curriculum Development, Career Services Counseling, Program Management, Crisis Management, Student Recruitment, Job Placement, Food Service Industry.
Description :
Provided administrative support and records management to the Dean of Student Affairs and Dean of Financial Aid.
Processed requisitions and perform periodic follow-ups to facilitate timely payment.
Provided record keeping and account management.
Tracked Staff and Student Organization's budget activity.
Processed University and Student Organization travel requests.
Assisted with establishing and maintaining vendor and agency accounts.
Arranged travel itinerary and process travel for the Assistant Dean of Student Affairs and Assistant Dean for Scholarships and Student Aid.
Experience
5-7 Years
Level
Executive
Education
Master Of Public Administration
Student Services Manager Resume
Summary : To obtain a Student Services Manager position leveraging long-term connections and contacts, that lend quality short-term and long-term results for the company.
Entered and maintained attendance on a database for students in pre-k and grades 7-12.
Maintained discipline records database.
Prepared weekly, quarterly, and year-end attendance and discipline reports.
Trained and supervised substitute staff, student aides, and volunteer workers.
Managed the petty cash fund, providing monthly expenditure reports.
Greeted visitors, students, and parents.
Answered phones.
Experience
7-10 Years
Level
Management
Education
Diploma In General Secretary Program
Student Services Manager Resume
Summary : As a Student Services Manager, responsible for Evaluating and resolving student inquiries, issues, and problems, ensuring appropriate action was taken to the satisfaction of the student, Medtech, and/or regulatory agencies.
Skills : Assertiveness, Attention to Detail, Communication.
Description :
Managed Student Services department for boutique 1-year business school, specializing in international masters degree programs in the US, UK, China, and Dubai during the intense growth period.
Increased student satisfaction by 15% by driving department strategy, managing daily operations, creating programs, and providing exceptional service to 130 international MBA students during program year.
Responsible for execution and management of all events including annual graduation (500 guests, $40,000 budget) and orientation.
Headed vendor negotiation, marketing & promotion, logistics, staff management, and global event advising.
Maintained 100% compliance managing immigration matters as government-designated SEVIS Officer.
Exceeded fundraising goal by 40% YoY managing key relationships and community fundraising outreach initiatives.
Monitored building security system.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts In Communications
Student Services Manager Resume
Summary : Ascertain and analyze needs, streamline operations, and develop and execute processes Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the medical and higher-education industries. Experience in phlebotomy, blood banking industry, training, quality assurance, and customer service.
Skills : Microsoft Office Suite, Planning Skills.
Description :
Provided academic advising for 453 graduate and undergraduate students in the School of Business Programs.
Assisted with Law School Events and Event Registrations.
Assisted with the processing of all Scholarship, tuition remission, and Title III reporting.
Supervised Operations Assistant and liaise between operations and culture teams.
Wrote and submitted disposition reports based upon investigation.
Monitored student attendance, send out attendance letters, and scheduled Student Academic Review Board (SARB) meetings as needed.
Assisted in the delivery of student programs geared to adult students.
Experience
10+ Years
Level
Senior
Education
GED
Student Services Manager Resume
Summary : To bring to your organization enthusiasm, organization, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience in the following areas: Administrative duties, Non-Profit work, Legal Field, Social Services work, Medical Field, Proprietary Education and Early Childhood Education Field, Customer Service, Managerial, Advising and Directing.
Coordinated the registration process for current and incoming students.
Coordinated weekly meetings with students to ensure success in and outside of the classroom.
Coordinated student retention initiatives including prevention of withdrawal, tracking and contacting students with attendance issues, communicating with faculty to identify at-risk students and their needs.
Prepared and submitted official data to IPEDS, CIE, and CAR.
Provided timely communication to students regarding status, transfer credit, SAP, honors, diplomas, transcripts, appeals, requests for required documents, academic accommodations, etc.
Ensured that the office of the Registrar is compliant with all regulatory agencies at all times.
Supervised work studies and other academic staff.
Experience
7-10 Years
Level
Management
Education
BS In Communication Arts
Student Services Manager Resume
Summary : An experienced Student Services Manager with 10+ years of client, business, and program management knowledge, seeking a permanent role that offers longevity and future growth potential. History of commendable sales & marketing skills, with excellent planning, overseeing, and executing capabilities, demonstrated on multiple projects and events.
Skills : Assertiveness, Attention to Detail, Communication, Conflict Resolution, Efficiency, Organization, Planning, Problem Solving, Time Management.
Description :
Creatively assisted admissions department with student retention and outreach, via distribution of marketing/info pamphlets, new student orientations, luncheons, and other efforts.
Designed and implemented on-campus clubs and activities to foster growth within the college community and to boost morale.
Created monthly newsletter and calendar which provided helpful information and discounts on local events for individuals and groups.
Collaborated with an assistant and head coaches of (Globe Knights) six NJCAA athletics teams to schedule home and away games, transportation, and lodging.
Lead the planning, organizing and successful execution of a 300+ student commencement ceremony; as well as, various pre- & post-commencement activities.
Counseled students on issues related to course registration, financial (aid) services, student housing, personal matters, post-graduation plans, etc.
Attended staff meetings; collected and analyzed data; presented monthly reports and any higher-level matters to the Dean of Students.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts In General Studies
Student Services Manager Resume
Headline : Forward-thinking, analytical, and creative professional with a distinguished record of success in meeting and exceeding complex goals in fast-paced environments Effective in building alliances and partnerships, and working across organizations to identify opportunities, resolving issues in a way that propels innovation and growth.
Skills : Management Skills, Training Skills.
Description :
Planned, implemented, and directed programs and services that assist students to re-enter, persist, and complete their academic programs.
Worked with the student and/or the appropriate faculty member(s) on strategies to keep the students in attendance.
Provided students an opportunity to discuss issues and concerns and participate in problem solving.
Evaluated and resolved student inquiries, issues, and problems, ensuring appropriate action is taken to the satisfaction of the student, Medtech, and/or regulatory agencies.
Developed, managed and coordinated the institution's retention plan in conjunction with the Director of Education Correlate attrition/retention statistics to identify student withdrawal patterns; establish plan of action to address such patterns Assist in training new and continuing faculty and staff in the ongoing retention efforts and strategies to ensure a total institutional effort.
Coordinated retention efforts with department managers and work together as a team to improve student retention.
Screened, interviewed, hired, lead and coached a team of 6 to be exceptionally positive, productive and efficient.
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