Description :

1. Implemented prescribed communication plan with assigned student caseload (100-150 students) including meetings, phone calls, e-mails, and text messages.
2. Facilitated the successful transition of new students from the Department of Enrollment Management into their first courses including participation in new student orientation.
3. Defined and established a degree completion plan for each student.
4. Assisted student with course registration process.
5. Participated in course and/or university withdrawal process.
6. Provided proactive advisement and coaching for continuing students.
7. Responded rapidly and accurately to student inquiries.

Experience

2-5 Years

Level

Executive

Education

Master Of Education

Description :

1. Managed a cohort of 600 college-level students monitoring student progress and performing academic and career interventions when appropriate.
2. Worked with first-generation college students from various socioeconomic backgrounds across the country.
3. Assisted struggling students to meet the conditions of their academic plans in order to continue attending the university.
4. Facilitated the university's Orientation course for new and returning students.
5. Selected to work on a pilot program to work with students struggling to maintain satisfactory grades.
6. Served on the Employee Engagement Committee.
7. Handled inquires for students seeking special needs accommodations.

Experience

7-10 Years

Level

Management

Education

Master Of Arts

Description :

1. Liaisoned for undergraduate and graduate students in the areas of counseling, career coaching, academic advising and communication of policy and procedures.
2. Worked with up to 300 students every semester and documented correspondence in Right Now that resulted in top numbers for the region and company.
3. Performed weekly contact with 30+ new students each session to help with the transition into DeVry or Keller School of Management.
4. Planned and organized New Student Orientation for up to 50 students every 8 weeks.
5. Created computer boot camp, developed and ran success series for students.
6. Brought in professional student groups including SHRM and PMI.
7. Organised the graduation ceremony.

Experience

5-7 Years

Level

Executive

Education

Masters Of Business Administration

Description :

1. Assisted with department's overall retention strategies.
2. Provided students with educational and career coaching.
3. Communicated with client to identify at-risk students and their needs.
4. Coordinated with student services, testing, student life and career services to resources and other support for students.
5. Recommended additional coaching appointments with students and follows up on interventions.
6. Served as a role model and motivates students to achieve goals.
7. Counselled students on conflict resolution strategies to resolve difficulties that impede their educational progress.

Experience

2-5 Years

Level

Junior

Education

MS In Business

Description :

1. Managed a cohort of students and coach them through their degree program.
2. Encouraged, motivated, and supported students to ensure online course attendance and success.
3. Possessed a thorough understanding of university policies, procedure, requirements, and effectively communicating them to students.
4. Able to build a good relationships with my students and be their support system when they are going through a difficult time and motivate them to accomplish their educational goals.
5. Used Counseling and mentoring skills.
6. Maintained student information and notes from coaching session via RSVP software.
7. Responded rapidly and properly to student inquiries and concerns via phone and email.

Experience

5-7 Years

Level

Executive

Education

MA In Counselling

Description :

1. Made reasonable procedure exceptions to accommodate unusual customer requests.
2. Exceeded targeted retention goals by Experienced in communication skills relative to sales, marketing and public relations.
3. Developed excellent rapport with clientele, ensuring a consistent increase in sales and retention.
4. Organized daily goal reports for the Academic Services department to track productivity success.
5. Achieved high goal percentages with consultative, value-focused customer service approach Cross-trained and provided back-up for other customer service representatives when needed.
6. Ranked as most effective department representative in the entire department out of 70 representatives.
7. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Experience

2-5 Years

Level

Executive

Education

MBA In Professional Studies

Description :

1. Oversaw the implementation and improvement of student engagement, from recruitment to enrollment to completion.
2. Planned and organized university graduation.
3. Assisted deans in the improvement of quality student programming (new curricula, academic tutoring, and retention programs) to ensure student growth, completion and success.
4. These efforts decreased student attrition by 30 percent.
5. Evaluated student records and transcripts, and prepared recommendations, coordinating with administrators, social service agencies, specialty counselors, and other referral sources.
6. Created learning environments to help students with varied learning styles and abilities attain success.
7. Used CRM systems to provide timely, accurate, and summative customer communication and outreach.

Experience

2-5 Years

Level

Junior

Education

Master Of Business Administration

Description :

1. Provided academic advice to undergraduates and graduate students in achieving academic goals in the areas of online student service portal, online class portal, study skills, time management and life skills.
2. Exceeded student retention quotas and increased student headcount 25% during tenure.
3. Designed and provided training to new and continuing students on DeVry's e-learning formats and study skills Recipient of Ron Taylor and P.R.I.D.E.
4. Implemented a pilot program that led to a 12% increase in student retention by proactively contacting students before they sought counseling.
   
5. Executed knowledge of University policies, Title IV regulations, Veteran Affair programs, and International student processes.
6. Identified students with academic concerns and created action plans to overcome these concerns.
7. Monitored students' academic progress and referred students who were struggling to campus resources.

Experience

2-5 Years

Level

Executive

Education

Business Administration

Description :

1. Presented Provides individualized outreach to students based on identified risk factors including academic, financial and socio-emotional; assisting them in developing individual plans for success.
2. Upheld retention rate of 88-92% of 498 student cohort.
3. Provided one on one counseling for students not meeting academic expectations and assist students in devising individual action plans tailored to fit their learning needs.
4. Refereed and connected students with relevant University resources.
5. Coordinated with various departments regarding additional outreach and support.
6. Works with individual students to develop realistic goals that will contribute to academic and personal success in college; develops relationships that foster developmental conversations; motivates students to achieve educational goals.
7. Monitors and records progress of individual students.

Experience

2-5 Years

Level

Executive

Education

Diploma In Communication