The main job of a Support Service Representative is to address the customer’s issues and solve them efficiently and promptly. While the type of support service provided may vary based on the type of the organization, the following are certain core duties listed on the Support Services Representative Resume – interacting with customers through different mediums such as social media, email, and phone; ensuring the customer’s concerns are addressed; taking ownership of customer issues; troubleshooting problems; escalating unresolved issues to appropriate internal teams; and collecting prompt and accurate feedback from customers.
The Support Services Representatives should be quick on their feet, be proficient in conversing with all types of customers; exhibit mastery in customer service, and have a positive outlook. Other core skills include – strong communication skills, competent technical knowledge, the ability to multitask, attention to detail, and multitasking skills. No formal education is considered essential for this role, however, possessing strong product knowledge of the working industry is crucial.
Objective : Highly qualified Support Services Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Microsoft Office Suites, Written And Verbal Communication, Planning And Organizing, IT.
Description :
Explained programs and services by answering questions and making suggestions in a calm and friendly manner.
Resolved service issues by clarifying the complaint.
Determined the cause of the problem.
Assisted with selecting and explaining the best solution to solve the problem; assist with expediting correction or adjustment.
Assisted with follow up to ensure resolution.
Analyzed client needs and makes suggestions to management.
Answered incoming calls and walk-in visitors to the office.
Experience
2-5 Years
Level
Executive
Education
GED
Support Services Representative Resume
Objective : Customer-focused support, service, and sales professional experienced working in a fast-paced environment demanding strong interpersonal and technical skills. Highly motivated, efficient, ethical, reliable, and committed to superior customer service. Known for demonstrating strong interpersonal skills, with the ability to meet the expectations of both internal and external clients.
Skills : Mac OS X, Windows Xp, Windows 7, Microsoft Office Suite,.
Description :
Investigated and resolved customer inquiries and complaints concerning medical billing, coding, and insurance issues while doing so in an empathetic manner.
Cross-trained and backed up other customer service managers.
Adhered to all confidentiality requirements at all times per HIPPA law.
Effective liaisoned between customers, internal departments, and hospitals.
Managed workflow to exceed quality service goals.
Monitored cashiering data for accuracy and quality based on developed criteria.
Objectively reported errors in Quality Assurance online application.
Experience
2-5 Years
Level
Junior
Education
MS
Support Services Representative Resume
Objective : Obtain a challenging leadership Support Services Representative position within a diverse workplace, providing value through diligence and creative problem-solving skills.
Skills : Filing, Organizational Skills, MS Office.
Description :
Performed various clerical duties such as sorting correspondence, filing, photocopying, scanning and indexing documents.
Distributed all incoming department mail and maintains printers.
Worked with Accounting to order and distribute office inventory and supplies, boxes and indexes for storage.
Insuranced billing, researching accounts in client systems including payments, inbound and outbound calls to clients.
Reviewed the client email box for incoming emails.
Assisted with follow-up activities related to patient, guarantor and insurance company correspondence.
Responsible for research and review of zero balance accounts with correspondence.
Experience
2-5 Years
Level
Executive
Education
Business Administration
Support Services Representative Resume
Headline : Looking for a challenging Support Services Representative position with a growth-oriented company that will utilize my skills and experience to their full potential and will lead to career development and challenging opportunities as the company grows as a result of my superlative professional work and progressively growing responsibility within the growing company.
Skills : PC Knowledge, Microsoft Office Suite, Microsoft Word & Excel, Worker's Comp Claims Kit, Data Entry, Multi-State Rating, Commercial Multi-Lines.
Description :
Processed loss runs/policy requests for commercial lines of business utilizing established procedures and system applications by a line of business.
Provided post-issuance processing (e.g. countersignature, filings, first report line, and constructing the new policy file).
Worked with Accounting to order and distribute office inventory and supplies, boxes, and indexes for storage.
Printed, mailed, and tracked appeals packets for the NIC and the CRC Appeals Nurses, other duties as assigned by Management.
Prepared and distributed pertinent reports to Manager and Supervisor.
Provided adequate documentation for each error encountered.
Processed and prepared presentations to elaborate as necessary on errors for training purposes.
Experience
5-7 Years
Level
Executive
Education
Diploma
Support Services Representative Resume
Objective : Seeking a Support Services Representative position with a dynamic organization, with career advancement that welcomes initiative, dedication, and experience.
Assisted with follow-up activities related to patient, guarantor, and insurance company correspondence and returned refund checks.
Prepared and distributed pertinent reports to Supervisor.
Logged, researched, and worked returned checks.
Reviewed for voids, escheats, or reissues.
Performed various clerical duties such as sorting, filing, correspondence, photocopying, and scanning, and indexing documents.
Resolved printer issues & VPN connectivity.
Responded to support tickets and customer phone calls, and identify patterns (bugs, feature requests, etc.) to share directly with the rest of the team.
Experience
2-5 Years
Level
Junior
Education
Associate Of Science
Support Services Representative Resume
Objective : Responsible for Coordinating physical moves and space reconfiguration projects with contractors and affected employees to ensure all aspects of the project are implemented properly.
Skills : Microsoft Office Suite 2003, Customer Service Experience, Telephone Etiquette, Type 35 Wpm, Supervision, Accounts Receivable, Medical Terminology, ICD-9, CPT Coding, Clerical.
Description :
Worked in a supportive role at a debt collection company.
Responded to inquiries via email, phone, fax, and in person.
Answered questions/investigate issues and find solutions.
Transferred calls and forward emails to the appropriate person or take detailed messages if necessary.
Accepted and reviewed employee and client forms for completion and accuracy.
Ensured there are adequate supplies for operations.
Generated daily reports describing variances between GRASP requirements & actual staffing needs.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Support Services Representative Resume
Objective : Responsible for performing periodic reviews of various program procedures and recommends revisions to ensure the procedure is current and programs are properly administered.
Skills : EPIC, Lotus Notes, Microsoft Excel, Microsoft Word, Ten-key, Data Entry.
Description :
Worked in the debt collection industry, have to maintain current and vast knowledge of industry standards and all applicable federal and state-specific laws.
Trained in most positions in the support division and I fill in as needed wherever and whenever needed.
Worked with registry vendors to ensure compliance w/ The Joint Commission regulatory requirements for outside registry personnel.
Created guidelines and establish standard methodologies (like response templates) for support.
Maintained a working knowledge of Fitbod's feature set, core technology, and upcoming roadmap.
Ensured each customer support experience is of the highest possible quality - go above and beyond for our customers at every opportunity.
Worked with the Quality Assurance and Product teams to ensure that customer issues are resolved.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Support Services Representative Resume
Objective : To establish a long-term career in a company where I may utilize my Support Services Representative professional skills and knowledge to be an effective Support Services Representative and inspiration to those around me.
Skills : MS Excel, MS Word, Data Entry, Typing.
Description :
Ran store reports utilizing IBM 4690 (credit card and store accounting totals, audit reports, etc.) Involved with store opening/closing procedures and corrected or implemented tax changes.
Assisted with re-sending or recalculating purchase orders.
Facilitated equipment changes; workstation relocations; and user VPN/FOB connectivity.
Completed software installations for new stores, reset network, and voicemail passwords.
Installed application programs remotely while addressing 'how-to' questions from users.
Maintained LAN/WAN connectivity for wireless printers, handheld scanners, and timeclocks.
Compiled data that monitored call volume, agent availability, and forecasting staffing needs.
Experience
2-5 Years
Level
Junior
Education
GED
Support Services Representative Resume
Objective : To obtain a Support Services Representative position that will utilize my education and skills in customer service while being a supportive member of your team.
Skills : Microsoft Office, Inventory Management, Data Entry, Phone Operations.
Description :
Ensured sufficient, appropriately qualified staff on a daily basis.
Generated and maintained a computerized master schedule on a 28-day basis covering all nursing shifts throughout the hospital.
Interpreted coded timecard module that arises & process timecards for payment on a bi-weekly basis.
Accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors.
Experienced using the scheduling program ANSOS.
Answered questions and be a guide for our clients via email correspondence and phone calls.
Treated others with respect.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Support Services Representative Resume
Objective : Seeking a Support Services Representative position in an office environment, where there is a need for a variety of office management tasks including- computer knowledge, organizational abilities, business intelligence, database program use, and multiple years of customer service.
Skills : Microsoft Office, Customer Service, Typing, Time Management, Supervision, Bookkeeping.
Description :
Maintained a standard of quick professionalism to ensure problem resolution for as many customers as possible.
Assisted in the launch of our ArcGIS Online Beta Community site and release of Beta Community testing phase 10.1 and 10.2.
Attended multiple International User Conferences managing the Support call center.
Directed and scheduled staff.
Mentored and trained incoming representatives Maintained a volume of 80+ interactions per day.
Experience mapping network drives.
Ensured sufficient, appropriately qualified staff on a daily basis.
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