A Support Services Technician provides service to customers, improves customer satisfaction, and increases satisfaction. While duties vary based on the requirements of the customer, the following are certain core and common tasks mentioned on the Support Services Technician Resume – providing service and customer support during field visits, managing all on-site installation, repair, maintenance, and test tasks, diagnosing errors and technical problems and determining proper solutions, documenting processes, safely operating a vehicle and using field automation systems, comprehending customer requirement and making appropriate recommendations, and building positive relationships with customers.
Apart from proven work experience, the following skills are expected from job applicants – the ability to troubleshoot, test, repair, and service technical equipment, the ability to work flexible shifts and to adapt to changing work schedules, familiarity with mobile tools, and applications, and multitasking skills. A diploma or a technical certificate is commonly found on job resumes.
Summary : Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability; Committed and motivated with strong work ethic; professional demeanor; exceptional customer-relation and decision-making skills and great initiative.
Skills : System Administration, Printing.
Description :
Demonstrated a high level of organization, planning, and coordination as Secretary to the Assistant Special Agent(s) in Charge (ASAC).
Served as Secretary to ASAC/Career Board Chairman by gathering information on career board candidates, identifying quality ranking and selective placement factors and verifying same, coordinating monthly career boards and compiling, documenting and organizing findings/rankings by career board members in electronic communication form to Employee Development and Selection Program (EDSP) Section, FBIHQ.
Served as a liaison between supervisor, staff and visitors.
Screened telephone calls and routed accordingly.
Provided accurate, timely advice on procedures, regulations, requirements, and other matters necessary to implement policies and guidelines.
Developed and maintained documentation for specific IT functions which provided valuable reference for junior personnel.
Assisted in the deployment of Microsoft System Configuration Manager, Microsoft Forefront, and Microsoft Data Protection Manager.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Support Services Technician Resume
Headline : Spent over four years as the Support Services Technician for Della Lamb Community Services and have also worked as an on-site, on-call and helpdesk technician. I have training and experience in hardware repair, network administration, end-user desktop support in Windows and Mac environments, server administration, web design, video editing, print advertising, PowerSchool administration and various health system software applications including Epic.
Skills : Active Directory (10+ years), Microsoft Windows.
Description :
Performed Level II technical support functions for all Raven computers, printers, software applications and specialized test equipment.
Played key role in migrating corporate network from Novell to Windows 2003 Active Directory.
Provided backup network administrator tasks such as data backup and restoration, Microsoft Exchange mail administration, and managed network printers.
Active Directory administration duties include installing AD, creating domains, creating sites, creating and maintaining user accounts, creating and administrating security and administration groups, managing Organizational Units and managing Group Policies.
Assisted in the implementation and management of IBM Blade and SAN.
Performed firmware updates and monitored status with IBM Systems Director.
Implemented RIM BlackBerry Enterprise Server for Raven employees.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Support Services Technician Resume
Objective : As an educated Support Services Technician professional career minded individual, I am enthusiastic, goal-oriented, highly motivated, responsible, creative, flexible, and a strong team player as well as leader that works well with people. Throughout my course of employment, I have serviced communities with a wide range ethnicity, age and economically diverse backgrounds.
Skills : Stocking, Push And Pull 50-75 Lbs A Day, Folding And Packing, Inventoy.
Description :
Assisted in the administration of the agency's 100-user Novell 3.11 local area network.
Researched, recommended purchase, configure, and setup of agency LAN, computers, and related peripherals.
Troubleshoot and initiated problem resolution related to hardware failure.
Monitored data communications and initiated problem resolution with the Data Subcontractor.
Performed file transfers between the main-frame, LAN, and/or microcomputers.
Assisted in researching, recommending, installing, customizing, and maintaining agency personal computing hardware and software.
Provided technical assistance and training to Foundation staff on PC operations.
Experience
2-5 Years
Level
Junior
Education
MS
Support Services Technician Resume
Summary : Seasoned Support Services Technician professional and Air Force veteran with over 17 years of experience in providing comprehensive Tier 1 and Tier 2 support and leadership to corporate and military operations. Expertise in all Microsoft platforms and computer networking, including Windows domain administration, Citrix administration, and VPN client support.
Skills : Accounting Skills, Management Skills.
Description :
Verified copies/pastes customers' eligibility for Choices and SNAP and WIOA customers by the deadline.
Checked supportive services requests initiated by Career Advisor for all required documents and submit packets for approval.
Provided customers with supportive service checks/vouchers upon receipt.
Data centered all supportive services check distributed to customers in TWIST and another required database.
Reviewed the TWIST - Choices, SNAP, and WIOA reports for compliance with program requirements.
Reviewed required participation hours as scheduled.
Assisted with agency file-management operations.
Experience
10+ Years
Level
Senior
Education
MS
Support Services Technician Resume
Headline : Motivated individual seeking a challenging position utilizing my abilities developed through various work experiences, with the opportunity to advance in professional growth based on performance.
Skills : Mobile Employee Management, SQL, Python, Training, Project Management, Arc Catalog/Map, GIS Management, Cartography, Interpreting Maps / Remote Sensing Images, Customer Assistance In-Person / Helpdesk, Research and Analysis.
Description :
Developed documentation and IT policy for multi-media system configuration and troubleshooting.
System maintained real-time promotional information and advertisements at resort.
Developed new employee training manuals and end-user documentation for application services such as custom applications for Point of Sales systems.
Led and supported self-service kiosk systems rollout for Players Club cards and corresponding Casino Host systems.
Managed over 2000 domain accounts for network connectivity and email.
Created calendar resources and distribution lists as well as account passwords and network share permissions.
Led technician for ITIL training.
Experience
5-7 Years
Level
Executive
Education
MS
Support Services Technician Resume
Objective : A dedicated, enthusiastic individual who thrives in a challenging, fast-paced environment. A highly self-motivated individual with vast experience in Helpdesk Support, Desktop Support, change management, process management, and Client support services.
Skills : Key Experienced In Microsoft Office; Advanced Oral And Written; Experience In Team Building; Supervisory; Interpersonal; Great Analytical; Office Etiquette; Self, Time, And Project Management; Fast Learner; Capable Problem Solver.
Description :
Helpdesk and Desktop support in High paced, intense environment.
Administered user accounts in Active Directory.
Used the FootPrints ticketing system to track all hardware/software and network issues and to complete user change requests and Incidents and sported VPN/RSA Accounts.
Supported all manner of Desktop and network issues levels 1 and 2.
Supported a number of business-critical applications used by corporate users.
Support of Polycom video conferencing systems.
Implemented and managed a streaming multimedia system for real-time gaming and dining information at the Slot Palace facility.
Experience
2-5 Years
Level
Executive
Education
MS
Support Services Technician Resume
Headline : To obtain a position that will further develop my skills and understanding in technology, working as a member of IT to reach and exceed department goals. Mirroring the ideal worker, adding value to the company image as well as providing the highest standard of work ethic.
Skills : Computer, Customer Support.
Description :
Completed at least 60 help desk tickets per day.
Performed troubleshooting for issues related to Citrix, VPN, Outlook, and RSA tokens.
Routed tickets to Logistics, Wintel, Unix, and Application support teams.
Diagnosed and troubleshoot Windows processing problems and applied solutions to increase company efficiency.
Ensured network, system, and data availability and integrity through preventative maintenance and upgrades.
Provided documentation on start-up, shut down, and first-level troubleshooting of processes to end-users.
Handled incoming cable traffic, intelligence reporting, and CRIMINAL reviews, correlating new information with designated intelligence analysts.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Support Services Technician Resume
Headline : Detail-oriented and organized, ability to multi-task. Experienced with Windows, Office, Word, Excel, and Outlook. Ability to learn new software programs quickly. Experience in scheduling, faxing, copying, scanning, multi-phone lines, 10-key, and type 60+ wpm.
Provided world-class Technical support for broadcast stations using Telestream Enterprise products including Vantage, Post Producer, and Pipeline.
Troubleshoot complex customer concerns in a time-sensitive manner.
Recommended installations, upgrades, and scheduled maintenance as needed.
Escalated Specialist for Telestream's Pipeline product.
Backup for the License Team and Support Specialist.
Maintained and updated Salesforce CRM on a daily basis.
Worked part-time 15-30 hours per week during the Fall/Spring semester.
Experience
5-7 Years
Level
Executive
Education
MS
Support Services Technician Resume
Objective : Extensive work experience in clerical/administrative support and managerial positions. I am highly effective at both support and supervisory positions. Able to learn new procedures and navigate software quickly as evidenced by experience in five different industries and their various programs. Proven organizational and detail-oriented skills.
Skills : Graphic Design, Web Design, Adobe Creative Suite.
Description :
Scheduled appointments, scanned and electronically filed client records on Profiler software.
Provided support services to branch staff of 15 and 500 clients with Excel, Word, and Publisher documents; processed payments, faxing, and photocopying.
Streamlined filing systems to expedite migration to electronic documentation.
Provided technical software, hardware, and network problem resolution to all campus computer users and guided users through step-by-step solutions in a call center environment.
Diagnosed and resolved end-user network or local printer problems, PC hardware problems, and mainframe, e-mail, Internet, and local-area network access problems.
Developed various intelligence and law enforcement databases to assist agents with critical program requirements.
Coordinated with IT and security support staff to implement active security protocols for developed databases and create greater accessibility of the databases for a wider unilateral level of office support.
Experience
2-5 Years
Level
Executive
Education
MS
Support Services Technician Resume
Summary : Plan to contribute significantly using my knowledge and expertise in Accounts Receivables, and Customer Service Skills to enhance your organization, Proactive and proficient; known for accuracy, dedication, discipline, and attention to detail; ability to work independently; highly effective in problem-solving.
Skills : Microsoft Office, Cash Register, Typewriter.
Description :
Relief Supervisor managing and scheduling 15 to 17 clerical staff members Received and distributed mail to proper recipients.
Answered multi-line switchboards, greeted visitors, and scheduled appointments.
Performed a variety of investigative and administrative support functions to include: importing/exporting documents from various databases; opening, modifying, and consolidating cases.
Assigned and cataloged investigative leads and evidence; reviewed work for accuracy; responded to inquiries, etc.
Maintained and reviewed the accuracy of account records, invoices, statements, travel vouchers, and other requests for payment.
Served as radio dispatch operator to support Agents and other investigative personnel conducting surveillances, serving search warrants, or making arrests.
Used clear communication for technical solutions in a user-friendly, professional manner.
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