Support Specialist Resume Samples

Description :

1. Maintained 100% accountability of all assigned equipment valued at over $200,000 with no loss or damage to equipment over the course of the rating period.
2. Managed up to 96 network systems unclassified and classified servers, desktops, notebooks, Taglines, and video teleconferencing equipment up to Secret level.
3. Maintained an outstanding appearance, military bearing, and courtesies to the highest standards.
4. Analyzed network workload and monitored its capacity and performance to ensure maximum performance from file servers and other automation peripherals.
5. Diagnosed and resolved network problems such as but not limited to, loss of connectivity, internet protocol (IP) conflicts, and Common Access Card (CAC) errors.
6. Developed training for user support personnel to train office personnel and functional end-users on a wide variety of subjects related to use of office automation computers, local and wide area networks, and other automated tools.
7. Responsible for the maintenance, installation, and configuration of military local area networks (LAN's), wide area networks (WAN's), and local intranet consisting of multiple servers, work stations, and peripherals.
8. Reviewed and evaluated software and hardware for interoperability as well as conformity to current as well as anticipated security policies.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Received and controlled mail and correspondence, routing items directly to the appropriate sections for action or personally handled responses as necessary.
2. Received and assigned incoming actions and tasks, giving first priority to quick turn responses.
3. Reviewed and routed a wide variety of communications to include many for executive-level signature, covering a variety of complex acquisition and logistics issues.
4. Handled many communications that were highly sensitive and confidential in nature, frequently requiring a high degree of tact and diplomacy.
5. Monitored various statuses of actions, keeping action officers fully apprised and ensured priority for reconciliation of presidential and congressional replies.
6. Processed requests from Component Correspondence Management Offices to properly close out compliant actions as well as requests for extension, cancellation, transfer, and downgrading of correspondence actions.
7. Reviewed correspondence packages for accuracy and completeness prior to closure.
8. Served on a team of principal coordinators for all electronic document management and tracking systems as well as hardcopy files and records, manuals, handbooks, and other related materials pertaining to the Directorate.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Responsible for working with individuals to achieve Activities of Daily Living; including cooking, cleaning, laundry, hygiene, shopping, and communication to their highest level of independence.
2. Study and learn about the individuals supported in the program including understanding and implementation of ISP's.
3. Performs the ability to identify crisis situations, defuse the situation, implement immediate intervention crisis response strategies consistent with the Crisis Prevention/Intervention Plan, Positive Behavioral Support Plan or other relevant intervention strategies or actions identified in the ISP.
4. Performs the ability to support the individual in the development of friendships and other relationships.
5. Encourage participation community activities and participation in outcomes that are meaningful to the individuals served.
6. Performs the ability to assist individuals to meet their physical (e.g., health, grooming, toileting, eating) and personal management needs, by teaching skills, providing supports, and building on individual strengths and capabilities.
7. Performs the ability to assist individuals with household management (e.g., meal prep, laundry, cleaning, decorating) and with needs outside the home such as using public transportation or accessing other community services.

Experience

2-5 Years

Level

Junior

Education

Associate

Description :

1. Supported 15 agents, providing assistance with public relations, customer care, compliance guidelines, financial management, technology support, and sales program goals.
2. Ensured teams had up-to-date information by delivering training to agents in-office procedures, underwriting guidelines, and client management programs in optimizing sales retention.
3. Handled agents search optimization on social media website and agent's electronic compliance publication forms and advertising campaigns ensuring sites meet company guidelines and increase sales opportunities.
4. Supported and trained agents with sales processes by ensuring trailing documents, and compliance disclosures, processing timesheets, and engagements increasing sales and business practice quality.
5. Collaborate with project managers and engineers to install an entire VOIP network telephone system, with minimum downtime, after the building's facade collapsed and knocked out the whole system.
6. Influenced increase in sales leads by organizing community sales events for agents.
7. Worked with vendors and project managers, overseeing the closure of the current location.

Experience

7-10 Years

Level

Executive

Education

BA

Description :

1. Dedicated to the efficient and effective operation of the Store's administrative and support functions.
2. Maintaining store sales records, including daily store deposit; maintaining Human Resources and Payroll records, store use and facilitating inbound direct freight shipments and paperwork.
3. Ensuring the Daily Sales, and reported to Management as well as the Cash on hand and Deposit was made in a timely manner without delays.
4. Counting and recording each register's receipts utilizing the cash machine while ensuring balances was entered correctly from previous days in accordance with Standard Operating procedures, (Office 300 Cash Handling).
5. Preparing and verifying cashiers change funds daily using the cash machine.
6. Verifying the safe and petty cash funds and completes all required paperwork, in accordance with SOP Office Cash Handling.
7. Reviews and audits all media for completeness, accuracy, and compliance to Standard Operation Procedures, Completes the Daily Sales Packet, Completes the daily Framing Log and reviews and updates Framing Log for consistencies.

Experience

10+ Years

Level

Senior

Education

Certification

Description :

1. Evaluated the potential of a system by testing the compatibility of new programs with existing programs per direction from System Administrator and IT Manager.
2. Evaluated expansions or enhancements by studying workload and capacity of computer systems and helped install upgrades (RAM, SSD, NICs) Achieved computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
3. Found solutions and implemented them in a user environment that was 200 users or greater.
4. Confirmed program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
5. Improved existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
6. Creating a better process for Off-boarding procedures and working with the right channels for creating a document for training purposes.
7. Collect, review, track, and ensure appropriate completion of site-specific study/essential documents.

Experience

2-5 Years

Level

Junior

Education

Associate

Description :

1. Provide pharmaceuticals, medical supplies, and healthcare information technologies to hospitals.
2. Operate as the lead point of contact for any and all matters specific to hospitals.
3. Provide product/service-related problem resolution to customers by determining the root cause of customer complaints. 
4. Following up to ensure customer satisfaction Support and participate in the organization's employee opinion survey committee which focuses on employee satisfaction and fulfillment. 
5. Ensure the timely and successful delivery of our solutions according to customer's needs and objectives.
6. Participate in the organization's employee activity committee which focuses on building morale in the workplace.
7. Track, report, and manage the progress of all Clinical Trial orders for 11 different accounts.
8. Ensure clients have the comparators, other commercial drugs, and supplies they need.

Experience

7-10 Years

Level

Executive

Education

BS

Description :

1. Fix hacked websites, decode malicious code and create scans that search for and remove files with malicious code.
2. Set up DNS for several hundred websites that we manage.
3. Assist in the understanding of what the overall goal is and getting people to see the bigger picture of things.
4. Created tools that our developers used frequently, automated a Rackspace environment (LAMP server, using hosts, .htacces, php.ini) to automatically load wireframes and make it simpler for the developers to launch websites.
5. Created backup scripts that will backup WordPress sites dynamically (parsing config files for logins to DB).
6. Creating a full backup of the site, this was used to launch sites that finished building and to backup sites from a remote server with a small CLI tool that anyone could use.
7. Built systems that kept track of domain expiration automatically and even wrote software that can monitor for changes on the sites using hashes, w-get and curl which are then inputted into a DB to be checked against new scans run more frequently.

Experience

5-7 Years

Level

Executive

Education

Associates

Description :

1. Create fillable forms in Word, Excel and Adobe PDF for use across departments in multiple aspects of purchasing ranging from requesting bids and RFP's to issuing contracts and purchase orders.
2. Create flow charts showing quotation/bid requirements, as well as purchasing and contracting procedures to be followed for multiple processes when making purchases on behalf of the City.
3. Assist with the creation of a new Purchasing Manual as well as a Purchasing Card Policy.
4. Upload Contracts to City's SharePoint site and catalog to enable all users to access documents as needed.
5. Train and support Purchasing group on uploading of contracts.
6. Perform Records Management services in preparing Archive Files for retention and destruction based on the Local Government Common Records Retention Schedule.
7. Update the intranet for the purchasing and warehouse department including creating pages and updating links with new forms and manuals to assist with streamlining internal processes for use across multiple departments.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Respond to incoming dental customer requests via phone to ensure the customer's questions are answered in a timely manner.
2. Receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations.
3. Problem resolution may require hands-on help at the desktop level with the customer.
4. Troubleshoot and resolve dental customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
5. Build a rapport with the customer, understand and represent the customer needs when making business decisions and guiding the customer to the best solutions.
6. Communicate professionally and effectively with customers for follow-up when required.
7. Meet or exceed department performance metrics such as calls per hour, call lengths and adherence to schedule.
8. Maintain technical expertise and proficiency with all related and relevant software and computer systems.

Experience

2-5 Years

Level

Junior

Education

General Business

Description :

1. Researched incorrect or missing information on claims, medical records, surveys and/or correspondence.
2. Coordinated incoming and outgoing work as needed for the business area including scheduling, supplies, reporting, tracking, monitoring and verifying receipt date and expected completion dates of outstanding work.
3. Typed and generated letters, memos, envelopes, and forms to support departmental needs.
4. Received incoming calls from customers or providers and direct them to the necessary area.
5. Placed outbound calls to verify information on claims, surveys, returned mail or other documents.
6. Received inbound calls or place outbound calls to enroll and educate members in disease management or other health-related programs.
7. Ensured that the product registration information was maintained to a standard appropriate to support critical regulated processes including pharmacovigilance.

Experience

2-5 Years

Level

Junior

Education

Esthetics

Description :

1. Administer prescribed oral medications, under the written direction of the physician or as directed by home care nurse or aide, and ensure patients take their medicine.
2. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
3. Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
4. Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
5. Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
6. Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
7. Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Providing support to individuals with developmental disabilities related to community living, personal care, maintaining housing, money management, employment, and overall support, as a stepping stone toward personal independence.
2. Providing daily support and documentation of the work, that was conducted with the individual towards completing and achieving their goals, clearly stated in their Individual Plans.
3. Assisting with daily transportation to appointments, job assignments, and community involvement and activities.
4. Guiding individuals towards accessing the appropriate employment, according to their interests and experience.
5. Accessing that information, and translating that into potential jobs.
6. Actively supporting connections between all consumers and their community.
7. Continuously searching and expanding knowledge of community resources.
8. Attending and actively participating in team meetings with the knowledge of resources, that would benefit the individuals and their families.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Provided technical troubleshooting within a regulated enterprise research, development and production environment.
2. Performed responsibilities as part of a three-member team supporting 900 client systems on corporate WAN.
3. Strategized and executed an OS migration to Windows 2000 for approximated 30% of plant clients.
4. Provided on-site support for client-server based issues regarding Remedy, Lotus Notes, SAP and other assigned applications.
5. Responsible for troubleshooting and solving hardware related issues.
6. Worked closely with the corporate office to troubleshoot in-the-field issues as related to integrated medical research equipment/software and/or peripherals systems attached to related user systems.
7. Often provided troubleshooting support as well as writing a knowledge base or technical document for select issues upon resolution.
8. Observed and enforced FDA approved company guidelines for safe and proper computing for all client systems.

Experience

7-10 Years

Level

Executive

Education

Associate

Description :

1. Provide direct support and assistance in the Developmental Disabilities Services within the Mission Services Department.
2. Personally responsible for a group of 8 developmentally disabled participants, and assist with up to 20+ participants in the classroom setting.
3. Empower participants to make informed decisions by providing the necessary information and support.
4. Compile daily case notes and quarterly reports, and implement assessments and goals.
5. Maintain confidential and accurate records by collecting, compiling and evaluating data.
6. Communicate effectively with participants through active listening, verbal and non-verbal strategies, and respectful speech and approach.
7. Apply person-centered planning concepts to assist in the development of personal goals.
8. Provide assistance and support to meet the physical and personal management needs of participants that encourages relationship building and independence.

Experience

10+ Years

Level

Senior

Education

Certification