A Support Staff Supervisor is defined as the extent to which the leaders value their employee’s contribution and care about their well-being. While the duties vary based on the type and size of the facility, the following are certain core and common tasks mentioned on the Support Staff Supervisor Resume – providing support to the employees, overseeing and training the company’s support staff, solving product and service complaints of customers, overseeing and assessing customer service staff activities, strategizing and monitoring the daily activities of customer service operations, assisting customer service staff with various duties; managing cashier coverage and customer flow to ensure proficient customer service, investigating and solving customer service complaints, and performing additional duties where needed.
To ensure success, one needs to employ prudence and tact while interacting with others and be focused on customer and staff retention. Candidates should be able to perform to a high level of accuracy and be meticulous and organized. Other traits include – proficient knowledge of customer support, and standard office practices and procedures; strong people skills, excellent phone etiquette, and outstanding organizational skills. Formal education includes a high school diploma or GED. Higher qualifications include a relevant degree.
Objective : Seeking a Support Staff Supervisor position in the Human Resources field where I can utilize proven people-oriented skills to develop and promote a positive work environment.
Led a staff of sixteen highly motivated individuals in the day-to-day functions of correspondence intake, document imaging, and print production.
Partnered with and supported fifteen to twenty attorneys with litigation prep.
Assisted with the acquisition and termination of people resources.
Strategized and Implemented a new document management system within the organization which resulted in process improvement and efficiency.
Continually worked with the direct manager on updating support strategy which aligned goals of business and staffing needs.
Consistently managed a large caseload with higher prioritization.
Oversaw process from start to finish.
Experience
2-5 Years
Level
Executive
Education
GED
Support Staff Supervisor Resume
Objective : Committed, motivated, deadline-oriented, hands-on and hardworking. Data Entry skills with exceptional customer service And decision making skills. Strong work ethic, professional demeanor, team player and great initiative. Skill Highlights Bilingual Problem resolution Team player Training and development Microsoft Office Change management File/records maintenance Multi-Task Management Reports generation and analysis Quick-learner Contract auditing Staff motivation Data Entry Insurance eligibility verification.
Skills : MS Office, Supervising Skills.
Description :
Supervised Front and Medical records staff.
Ordered office supplies, and completed work orders for the office.
Attended staff meetings, provide weekly supervision with staff.
Traveled to other Pacific Clinics site locations and provide on-site support to program staff.
Attended job-related, management, HR training when offered by Pacific Clinics Institute.
Attended and participated in site activities and staff meetings to provide input towards program development and staff training.
Contacted other community agencies regarding SFPR and UMDAP.
Experience
2-5 Years
Level
Executive
Education
MS
Support Staff Supervisor Resume
Objective : Seeking a Support Staff Supervisor profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Training Skills, Technician.
Description :
Worked in a fast-paced environment in which priorities changed frequently.
Reviewed resume's from agencies/ filtered out the best resumes to take them through the interview and screening process.
Supervised phlebotomists and the research process.
Supervised and trained support staff, assisting with daily work tasks and activities Processed paperwork and managed client communication, billing.
Responsible for calculating payroll Holding weekly staff meetings Creating biweekly work schedule Client medication observation Overseeing other.
Supervised four support staff members, including the darkroom technician, courier, and karyotypes.
Responsible for working out scheduling and improving efficiency.
Experience
2-5 Years
Level
Executive
Education
BS
Support Staff Supervisor Resume
Objective : To find a challenging Support Staff Supervisor position and active involvement in a progressive organization offering the opportunity to fully utilize proven and developing skills.
Skills : Social Media, MS Office.
Description :
Distributed and monitored day-to-day workflow in the Clinical records and Registration department.
Supervised the processing of paperwork, data entry and assist with opening and closing charts.
Ensured that Registration and Clinical records department pass audits, and assists in the audit process when needed.
Cross-trained registration staff on all clinical records procedures.
Collected data on clients entering the agency on appropriate forms.
Correctly completed verification of Medicare and Medicaid using the internet Monitors any issues or changes in data entry to ensure that services are entered accurately and appropriately.
Worked with the Manger of the client and Administrative Services to develop all front office procedures and ensure policy/training procedures are accurately maintained.
Experience
2-5 Years
Level
Junior
Education
Associate Of Science In Business
Support Staff Supervisor Resume
Headline : Seeking a Support Staff Supervisor position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Microsoft Office, Office Ally.
Description :
Conducted chemical dependency program orientation sessions.
Participated in case conferences or staff meetings.
Coordinated counseling efforts with mental health professionals or other health professionals, such as doctors, nurses, or social workers.
Reviewed and evaluated clients' progress in relation to measurable goals described in treatment and care plans.
Assessed individuals' degree of drug dependency by collecting and analyzing urine samples.
Attended training sessions to increase knowledge and skills.
Intervened as an advocate for clients or patients to resolve emergency problems in crisis situations.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Support Staff Supervisor Resume
Objective : Support Staff Supervisor with 2+ years of experience in Training and monitoring staff 9 staff members and assign to janitorial services, culinary support, or floater team, conduct evaluations.
Made sure that support staff was current on changes in procedures, making sure that intake was properly executed.
Answered phone, made sure to take all patient needs over the phone, and relayed to the physician.
Responsible for checking in patients for their appointment and also making new appointments.
Supervised or directed other workers providing services to clients or patients.
Acted as liaisons between clients and medical staff.
Ensured Clinical Records are opened and closed in a timely manner according to standards, ensuring that all billing/productivity is completed on time.
Initiated new procedures and forms that will enhance the efficiency and accuracy of the Support Staff department.
Experience
2-5 Years
Level
Executive
Education
GED
Support Staff Supervisor Resume
Objective : Extensive experience with insurance billing, coding, and bookkeeping. Extremely organized and thorough. Organized Support Staff Supervisor, successful at managing multiple priorities while maintaining a strong work ethic, and exhibiting a positive attitude.
Responsible for picking up patients from the airport and transporting them to the facility.
Scheduled random urinalysis for patients.
Managed supervision of dispensing patient medications, and keeping M.A.R.S updated, and reported to Dr.
Supervised a staff of eight employees scheduling, the maintenance of two facilities (men's and women's).
Trained and assisted the Office manager with admitting new patients, billing, filing, and insurance billing and coding.
Helped mediate inner staff disagreements.
Worked independently as a floater - helped where it was needed to be Served as the molecular lab tech's back-up.
Experience
2-5 Years
Level
Junior
Education
High School Or Equivalent
Support Staff Supervisor Resume
Objective : As a Support Staff Supervisor, responsible for creating, maintaining, and updating; ensuring accuracy and proper retention of all required documents, filing all sensitive information consistent with record handling and retention requirements.
Skills : Sales, Planning Skills.
Description :
Maintained electronic and paper files;
Used e-mail and computer software for written communication;
Maintained the inventory of office and field operations supplies;
Interviewed, selected, trained, and conducted performance reviews for administrative support staff.
Supervised secretarial and word-processing operations.
Ordered supplies for the office and interfaced with outside vendors.
Provided administrative support to management.
Experience
2-5 Years
Level
Junior
Education
High School Or Equivalent
Support Staff Supervisor Resume
Summary : Support Staff Supervisor with 21 years of lab and supervisor experience in cytogenetics, molecular genetics, FISH, and microarrays. Offers a high level of professionalism with an ability to lead and adapt to changing demands of an always-changing field. Proven ability to implement leadership initiatives while maintaining workflow.
Skills : Support Staff, Excellent Customer Service, Leadership Development, Training & Development, Payroll, Organizational, Telephone Etiquette, Type 55 WPM.
Description :
Supervised, managed, and executed key processes daily to ensure efficient operations providing all support functions for the medical business office.
Provided administrative support to include managing and maintaining payroll for office staff members and personnel.
Verification and authorizations of Insurance company coverage including Medicare, Medicaid, and private insurance companies.
Handling of accounts receivable, payable, billing, and custodian of petty cash and bank deposits.
Prepared and handled staff performance evaluations, implemented development plans, and ensured that the plans are successfully communicated to associates.
Supervised staff of 11 including mentoring 3 interns Counseled and disciplined employees as necessary.
Learned extraction of DNA and the Southern Blot technique.
Acted as a resource for patients, providers, staff, and other departments.
Experience
10+ Years
Level
Senior
Education
Associates Of Arts
Support Staff Supervisor Resume
Headline : Ability to transcribe reports in all medical specialties, knowledge of medical terminology, knowledge of human anatomy and physiology, proficient use of correct grammar and punctuation.
Skills : Supervisory, Support Staff, Excellent Customer Service, Leadership Development, Training & Development, Payroll, Organizational Skills, Telephone Etiquette, Type 55 WPM.
Description :
Planned, monitored, and evaluated job performance, and conduct performance appraisals Managed daily administrative operations of the firm, including establishing work priorities, administering attendance policies, resolving problems, etc.
Conducted client intake process includes gathering and analyzing intake information and relevant documents.
Acted as telephone and visitor receptionist;
Provided routine information to the public on agency programs and services;
Performed data entry and retrieval using spreadsheet software and database systems;
Processed incoming and outgoing mail and packages;
Reviewed, coded, copied, and coordinated the distribution of numerous forms.
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