The main job description for the System Support Specialist position is to render technical assistance to the company’s customers. A professional System Support Specialist Resume should mention tasks like – training end-users, testing system interfaces, establishing workflows, diagnosing system problems, entering commands, writing operating instructions, entering and monitoring inquiries using remedy tracking system, performing maintenance and inventory of wireless devices, and collaborating with help desk for addressing problems in a timely manner.
Those looking to secure this position must demonstrate on the resume the following skills – technical skills, familiarity with MS Access, SQL Server and Oracle databases; the ability to present information or feedback in a precise and understandable manner; demonstrable experience in implementing and supporting improvements in Information systems and process improvement. Eligible candidates hold a bachelor’s degree in Information technology or the related.
Objective : Information Technology professional with managerial and technical experience creating administering a stable infrastructure environment. Successfully builds client relationships, creates an administrative support team.
Skills : MS-Office, MS-Excel, Data Entry.
Description :
Manager and Network Administrator as needed with all network, telecommunications, and computer issues that arise.
Install and maintain network systems and equipment, monitoring network performance, and utilizing network testing equipment to correct problems.
Analyze network data to determine network usage, disk space availability or server function.
Configure the Cisco switch for the local area network and related equipment and maintaining backup configuration.
Install or repair network cables and backup network data. Create user instructions, procedure or manuals.
Provided on-site technical support during conferences held by LCG.
Trained employees on the use of the in-house conference management database and the use of a variety of software packages.
Experience
2-5 Years
Level
Junior
Education
Network Administration
System Support Specialist I Resume
Objective : Highly motivated individual seeking a challenging position in the Information Technology Field with an opportunity to employ extraordinary people skills in conjunction with computer and electronic repair experience.
Skills : Network Administration, Active Directory, Windows Server.
Description :
Provide computer support to Users in the Pa office as well as nationwide offices.
Create, delete and manage user using Active directory, unlocking and disabling account upon request.
Walked customers through the step-by-step process for troubleshooting Citrix related issues.
Create and rebuild Citrix profile and user accounts as well as setting up User permission.
Imaging and configuring windows PC and laptops, ship them to the many different Offices.
Dameware and LogMeIn to remote access into pc, troubleshoot clients and server related issues.
Manage and setup ImageRight user account permission, set delegation access to a user who needs it.
Experience
2-5 Years
Level
Junior
Education
Associate
System Support Specialist/Representative Resume
Summary : Congenial, rapid-learning helpdesk professional ensuring delivery of prompt, efficient technical support to internal customers, in support of an organization's strategic goals and business requirements.
Skills : Cloud Computing, Cloud Computing, IT Security & Policies,.
Description :
Installed, upgraded and configured switch, and security system to improve network performance.
Installed and configured Active Directory, DHCP, DNS, and TCP/IP and help clients to manage services onsite.
Installed, configured and maintained operating systems 9x, XP, Vista and windows 7 and help clients to run their systems.
Configured and maintain web services such as Domain, spam filtering and delivering emails to perform more security.
Set up and maintained server, backup, firewall, modem, and workstation in different locations.
Set up and configured Rack cabinet / UPS backup and Rack kit for new and existing designs.
Maintained and repaired passive network cable, hub, and panel based clients need.
Experience
7-10 Years
Level
Management
Education
Accounting
System Support Specialist/Analyst Resume
Headline : Aspiring IT professional actively pursuing an aggressive education to obtain Industry specific certifications. Highly experienced in customer service protocols and processes.
Skills : Windows 2000/2003/2008/2012, Backups/Disaster Recovery.
Description :
Trained and supported 400 internal and external clients throughout 2 new system implementations.
Provided up-front knowledge and testing to enhance client education.
Delivered ongoing training and support for 15 additional systems. Bridged the gap between the IT team and the client group.
Educated clients on system enhancements and provided a successful rollout of Planogram ties system with limited issues.
Provided feedback and expertise throughout testing to ensure critical functions would remain intact.
Learned a new Planogram system from the ground up and became a system expert.
Provided support and training during system rollout for 150 clients.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts
System Support Specialist II Resume
Summary : As an aspiring HR professional, make it a point to cultivate the best out. Finding the right people for a company is only half of the equation. The other half is making sure the company is right for those people.
Systems System Support Update and create contact lists and mailing distribution lists by using Lotus Notes Forms.
Create and submit PARs by using the Lotus Notes database. Take meeting minutes and publish them in Lotus Notes.
Create and update Microsoft Excel spreadsheets for project statues.
Set up meetings and room reservations for projects using Microsoft Outlook.
Send and receive over 100 business and task-related emails daily through Microsoft Outlook.
Send business communications to sponsors, project managers, role stewards, and project team members.
Create and update organizational charts with Microsoft Visio for project teams.
Experience
7-10 Years
Level
Management
Education
Web Media Designer
System Support Specialist/Executive Resume
Headline : Expertise in database administration, office management, programming, and systems security. Demonstrated acumen for leadership, project management, and technical supervision.
Skills : Microsoft Office Suite, MS SQL Server, Active Directory.
Description :
Helpdesk operations supporting the end-user on Novell, Microsoft Networking, Windows95, Office97, Windows NT, Macintosh.
Installed and configured desktops and laptops for the Windows95 environment.
Provided user training for specific applications that run under Windows95.
Troubleshoot all problems that users have with software packages and desktop applications.
Developed and implemented support and training for the Carpe Diem Time Entry package.
Developed documentation for the Helpdesk containing tips and the most commonly asked questions.
Setup and Support of doctor's practices including Network Cabling, Cisco ASA VPN, Wireless Connectivity and EMR electronic medical.
Experience
5-7 Years
Level
Executive
Education
Computer Science
System Support Specialist Resume
Objective : Electronics and Computer Technology professional with 2 years of experience in electronics, software and computer systems with a great management and customer service background.
Skills : Microsoft Office, Unix Administration, windows, Networking.
Description :
Assisted the Area Agency on Aging Director in coordination and implementation of the agency's overall work plan and timelines.
Prepared, organized and compiled administrative reports and surveys.
Assisted in the preparation of the agencies operating a budget.
Planned, developed, and implemented special contracts, training, and program operations relating to all aging services.
Gathered, assembled, correlated and analyzed facts. Planned and developed pieces of training for the contractors.
Prepared and submitted reports to the Texas Department of Aging.
Acted as a liaison between contractors, and the Texas Department of Aging.
Experience
2-5 Years
Level
Junior
Education
Masters
Jr. System Support Specialist Resume
Objective : An advanced support analyst, Delivering market-oriented customer support and consistent resolution in data critical situations and environments. Ability to easily self-learn binary programming languages.
Skills : Share Point, MS-Excel.
Description :
Provided telephone and remote support for Retail Credit Card Systems.
Worked with customers and system engineers with installations, outages and defected hardware.
Troubleshooting by following transaction trails through application logs and database entries.
SQL Management Studio and ad-hoc scripts to monitor transactions through proprietary applications.
Monitoring Data Center support systems and Customer Site support on a 24/7 support level.
Documentation for all Production and Customer Support issues.
Testing, repairing, inventory, shipping of various models of VeriFone terminals 1528 Coolcrest Dr.
Experience
2-5 Years
Level
Junior
Education
BS
System Support Specialist III Resume
Summary : Manufacturing System Support Specialist with experience programming, testing, and implementing production manufacturing systems. Areas of specialization include logistical, warehouse and production systems.
Direct interface to programmers for improvements/bug reporting for US.
Introduced new 3rd party Injection molding shop monitoring/scheduling system to NA plants ( US & Mexico).
Creation of system process flow for multiple OEM projects for BMW and GM.
Test and evaluate new hardware (Motorola WT4090, Intermec CK3) for production and shipping system.
Rolled out new warehouse order creation saving 60 man/min per hour each shift.
Introduced paperless ordering/electronic pick lists into internally developed WMS.
Introduced paperless order selection into Injection Molding shop via the ProSes BDE.
Experience
10+ Years
Level
Senior
Education
Diploma
System Support Specialist/Representative Resume
Summary : Focused on Network/Security technologies within an enterprise environment. Objective is to obtain a role where able to provide network and security solutions for businesses and continue development in supporting companies.
Provide technical support to 800 faculty/staff. Implement Cisco NAC for student and faculty computers.
Worked with Microsoft Deployment software (System Center Configuration Manager 2007) to plan and deploy major system upgrades.
Extensive experience troubleshooting/configuring XP, Vista, Mac, and Linux operating systems, as well as end-user support for each system.
Administrate Microsoft System Center Configuration Manager 2007.
Implement Windows Data File Encryption for all campus laptops.
Develop an inventory system for campus-wide computer systems.
Provide routine technical support and advice in implementing and maintaining new or existing Window XP clients.
Experience
7-10 Years
Level
Management
Education
System Engineering
Lead System Support Specialist Resume
Headline : Healthcare Information Technology Specialist with a rapidly increasing range of industry experience in Hardware, software and Management of System Information, such as printer installation.
Skills : Talent Acquisition, Social Media, Referral Management.
Description :
Provided technical support and network maintenance for division staff.
Installed and maintained hardware/software. Configured, installed and supported computers & printers.
Maintained inventory for computer hardware and software.
Trained and answered questions from employees on software applications.
Initiated and set up the recycling program within the department and received an award for a job well done.
Monitor the procurement and inventory of information resources.
Installation of automation hardware and software. Assist in the physical maintenance of the mainframe.
Experience
5-7 Years
Level
Executive
Education
Diploma
System Support Specialist Resume
Headline : Experience in Network and Systems Administration and Help Desk experience troubleshooting network hardware and software applications. Worked with various Windows servers and has experience with Exchange Domain Controllers.
Skills : Microsoft Office, Solaris Administration, Data Analysis, Customer Service.
Description :
Support and maintain the user's PC's throughout the 9 branches.
Monitor and maintain the servers to ensure smooth bank operations of systems and applications.
Add and delete users from Active Directory. Upgraded the workstations from Windows 2000 to Windows XP.
Support ITI's banking software, Windows XP, Office 2003, 2003 Server.
Developed and deployed Windows Deployment Server for simplified image management.
Built and deployed upgraded servers for the branch offices.
Published department monthly newsletter using PageMaker. Generated and updated monthly statistical reports.
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