Target Guest Advocate Resume
Objective : As a Target Guest Advocate, communicate and interact with guests to build an inclusive guest experience and blend problem-solving and decision-making to positively impact the guest experience and resolve guest concerns.
Skills : Customer Service, Communication Skills, Team Collaboration, Product Knowledge, Sales Techniques
Description :
- Observed to quickly understand whether a guest needed assistance or wanted to interact, following body language and verbal cues to tailor the approach.
- Engaged with guests genuinely, asking questions to better understand their specific needs.
- Was knowledgeable about the tools, products, and services available in the store, and specific to my area, to solve issues for guests and improve their experience.
- Genuinely thanked guests, letting them know we were happy they chose to shop at Target.
- Scanned and bagged all guest items efficiently, accurately, and in compliance with food safety standards and company best practices.
- Worked efficiently to minimize guest wait times while maintaining guest service and accuracy.
- Delivered exceptional customer service, achieving a 95% satisfaction rating in guest feedback surveys.
Experience
0-2 Years
Level
Entry Level
Education
AA in Business
Target Guest Advocate Resume
Objective : As a Target Guest Advocate, creating a friendly and warm welcoming experience by authentically welcoming and greeting every guest and customer every time.
Skills : Attention to Detail, Time Management, Problem Solving, Conflict Resolution, Multitasking
Description :
- Maintained a clean, clutter-free work area, including gathering abandoned items, baskets, and hangers.
- Stocked supplies during store hours while remaining available for the guests.
- Worked safely at all times to benefit myself and others, identifying and correcting hazards, and complying with all safety policies and best practices.
- Demonstrated a positive attitude and demonstrate enthusiasm for the job.
- Assisted guests with product inquiries, resulting in a 20% increase in upsell opportunities during peak hours.
- Managed checkout processes efficiently, reducing average transaction time by 15% through streamlined operations.
- Trained new team members on guest engagement strategies, enhancing team performance and service quality.
Experience
0-2 Years
Level
Entry Level
Education
BS in Marketing
Target Guest Advocate Resume
Objective : As a Target Guest Advocate, dedicated to making connections with guests by engaging them in friendly and genuine conversations throughout each transaction.
Skills : Problem Solving, Conflict Resolution, Cash Handling, Time Management
Description :
- Communicated the benefits of Target Loyalty programs with every guest and assisted with applications or sign-ups as needed.
- Understood and showed guests how to use Wallet and other features within the Target App.
- Was familiar with all fulfillment services and knew how to direct guests to enroll, activate, and use them.
- Attempted every return and followed register prompts, partnering with immediate Leaders as needed to solve for the guest while adhering to Targets policies and procedures.
- Partnered with Leaders as needed to de-escalate negative situations and recover the guest shopping experience while following Targets policies and procedures.
- Delivered easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
- Resolved guest complaints promptly, leading to a 30% decrease in escalated issues over a six-month period.
Experience
0-2 Years
Level
Entry Level
Education
Customer Service Excellence
Target Guest Advocate Resume
Objective : As a Target Guest Advocate, responsible for proficiency in all areas of the store to complete duties such as cashiering, stocking, presentation, and price accuracy. Exceptional guest service is provided, customizing each experience and anticipating guest needs.
Skills : Teamwork, Multitasking, Empathy, Positive Attitude, Communication Skills
Description :
- Greeted customers and provided excellent customer service.
- Processed customer purchases using a cash register.
- Maintained knowledge of Targets policies and procedures.
- Answered customer inquiries and provided product information.
- Ensured customer satisfaction by quickly solving any issues that may arise.
- Assisted customers with locating products.
- Accurately executed daily pulls, restocking items promptly to maintain store appearance and product availability.
Experience
0-2 Years
Level
Entry Level
Education
BA in Communication
Target Guest Advocate Resume
Objective : Target Guest Advocate dedicated to welcoming, thanking, and exceeding guest service expectations by focusing on guest interaction and recovery. Advocates for both physical and digital services and solutions, knowledgeable about capabilities and features that drive adoption, usage, and ultimately guest loyalty.
Skills : Product Knowledge, Cash Handling, Adaptability, Active Listening
Description :
- Remained up to date on store promotions and product changes.
- Created a welcoming experience by authentically greeting every guest, every time.
- Made a connection with guests by engaging in friendly and genuine conversation throughout each transaction, asking open-ended questions about their shopping experience, and using those questions to assess, understand, and tailor the approach.
- Welcomed guests into self-checkout and assisted as needed.
- Utilized open-ended questions to assess, understand, and determine future approaches based on guest experiences.
- Monitored register cash flow, ensuring all cash transactions adhered to Targets standards for accuracy and compliance.
- Assisted with self-checkout, ensuring a smooth and pleasant experience.
Experience
0-2 Years
Level
Entry Level
Education
AS in Retail Management
Target Guest Advocate Resume
Objective : As a Target Guest Advocate, efficiently scanned and bagged all guest items while ensuring compliance with food safety standards and company best practices.
Skills : Visual Merchandising, Sales Floor Maintenance, Sales Support, Store Operations
Description :
- Spoke to the benefits of the REDcard with every guest and assisted them through the application process.
- Took proactive steps to de-escalate any negative situations, recovering the guest shopping experience.
- Used discretion and policy knowledge to make real-time decisions to resolve issues, following up with leaders when necessary.
- Partnered with team leaders to address and resolve escalated guest concerns, ensuring a positive resolution whenever possible.
- Supported Cash Office processes as needed, assisting with accurately handling and reconciling cash.
- Operated power equipment in a safe manner only when certified, complying with Targets operational policies.
- Demonstrated a strong culture of ethical conduct, ensuring that all duties were performed with integrity and in line with company values.
Experience
0-2 Years
Level
Entry Level
Education
BBA in Management
Target Guest Advocate Resume
Objective : As a Target Guest Advocate, serves as the face of the store, delivering exceptional customer service and ensuring a positive shopping experience for guests. This role involves working in a fast-paced environment while handling various tasks, including processing payments and assisting guests with their needs.
Skills : Organizational Skills, Sales Techniques, Inventory Management, Promotional Skills, Feedback Reception
Description :
- Greeted guests warmly and assist them with finding products.
- Operated cash registers, processed payments, and handled returns efficiently and accurately.
- Resolved guest issues and complaints in a professional and timely manner.
- Collaborated with other team members to ensure a smooth and efficient operation.
- Assisted with store maintenance tasks, such as cleaning and stocking shelves.
- Responsible for attempting to make it right for guests by resolving any negative situations and recovering customers experiences following Targets policies and procedures.
- Responsible for carrying out other relevant tasks according to business needs.
Experience
0-2 Years
Level
Entry Level
Education
Retail Sales Diploma
Target Guest Advocate Resume
Objective : As a Target Guest Advocate, responsible for acting as the advocate of guest experience who is in charge of welcoming, thanking, and meeting and/or exceeding guest service expectations by focusing on guest interaction and recovery.
Skills : Adaptability, Empathy, Attention to Detail, Customer Engagement, Promotional Skills
Description :
- Responsible for stocking supplies during open hours while also being available to attend to guests.
- Responsible for acting as the advocate of guest experience who is in charge of welcoming, thanking, and meeting andor exceeding guest service expectations by focusing on guest interaction and recovery.
- Responsible for scanning and bagging all guest items efficiently and neatly.
- Regularly communicated with team leaders to provide updates on guest issues, facilitating a proactive approach to customer service.
- Worked alongside team members to ensure cohesive support across departments, assisting with any additional tasks as required.
- Kept leaders informed of guest feedback, enabling the team to respond effectively to concerns and enhance the overall guest experience.
- Followed all safety and compliance guidelines, including federal and local laws for special items, to maintain a safe environment.
Experience
0-2 Years
Level
Entry Level
Education
BA in Psychology
Target Guest Advocate Resume
Objective : As a Target Guest Advocate, responsible for establishing connections with guests to assess and enhance their shopping experience by employing open-ended questions and utilizing the responses to tailor the approach.
Skills : Inventory Management, Active Listening, Organizational Skills, Service Recovery, Safety Awareness
Description :
- Efficiently scanned and bagged items while following Target's food safety and organizational standards.
- Followed all register prompts and completed every transaction accurately to maintain high standards in customer service and efficiency.
- Processed returns in line with Targets policies, aiming to resolve issues while keeping the guests experience positive.
- Shared details of current and upcoming promotions, store events, and new brand launches with guests.
- Demonstrated in-depth knowledge of Targets Loyalty programs and helped guests sign up or use these services effectively.
- Balanced register drawers and reconciled transactions.
- Maintained high school diploma or equivalent.
Experience
0-2 Years
Level
Entry Level
Education
AA in Hospitality Management
Target Guest Advocate Resume
Objective : As a Target Guest Advocate, guided guests through self-checkout, assisting as needed to ensure smooth and error-free transactions.
Skills : Technical Proficiency, Customer Engagement, Checkout Assistance, Training Support
Description :
- Resolved guest issues by de-escalating negative situations and recovering the guest's shopping experience while following Targets policies and procedures.
- Assisted in stocking supplies and organizing inventory during store hours to remain available for guests.
- Thanked each guest after every interaction and ensured every guest left satisfied with their shopping experience.
- Provided friendly and accurate checkout services to guests.
- Followed processes accurately with attention to detail, monitored progress, and prioritized tasks effectively.
- Provided service and a shopping experience that met guest needs.
- Comfortably used computers and customer service software.
Experience
0-2 Years
Level
Entry Level
Education
AA in Business
