A Team Lead Supervisor is responsible for leading, monitoring, and supervising a group of employees to achieve goals that lead to the growth of the organization. A well-written Team Lead Supervisor Resume mentions the following core duties – motivating and inspiring the team by creating an environment that promotes positive communication, motivating the daily activities of the team, motivating the team to achieve organizational goals, delegating tasks to team members, conducting quarterly performance reviews, and creating a pleasant working environment that inspires the team.
To be successful in this role, one should be able to track a record of team motivation and positive sales results. Other crucial skills include – excellent interpersonal skills, excellent communication skills, confidence and skillful negotiating skills, computer literacy, strong organizational skills, and multitasking skills. A high school diploma and work experience are normally preferred.
Objective : Experienced in Team Lead Supervisor with a superb record of customer satisfaction and successful sales. Adept multitasker able to address multiple customer and company tasks with the highest degree of professionalism and accuracy. Possess excellent coaching, motivational and leadership skills. Extensive interviewing and hiring experience.
Educated, Trained and assisted CRS's (Customer Service Representatives) in day to day functions of (Affordable Care Act / Maryland Health Connection Enrollments).
Taken supervisor calls to resolve customer issues.
Completed Spreadsheets/Document QHP's (Qualified Health Plans) manual enrollments for CSR's /Customers.
Documented and verified escalated incidents from CSR's and make the corrections in the health data base or assign the incidents to the correct departments for review and corrections.
Managed/Updated CSR's regarding company policies/Procedures.
Completed with team documentation/daily incident reports.
Monitored/Reported CSR's adherence to policies/Procedures/Productivity and Phone schedule talk times.
Experience
2-5 Years
Level
Executive
Education
Certification In Business Management
Team Lead Supervisor Resume
Headline : Seeking long-term employment with an established organization with the opportunity for advancement where I can grow as a valued employee by continuing my education.
Skills : Microsoft Office, Estimating Bids, Customer Service, Project Management, Ultra Pipe Corrosion Monitoring Database, Experience With API-510, API-570, API-6353.
Description :
Supervised day to day call center activities Managed up to 15 agents daily.
Managed the AHT and Quality scores of the campaign.
Managed day to day CMS system to ensure coverage according to client service levels.
Coached, Trained, Motivation and Feedback pulled a min of 3 random calls per week, per agent from campaign recording system NICE and discuss with agent with great results.
Participated in agent calibration meetings with QA department on a weekly basis to implement or reinforce quality needs.
Handled escalated/supervisor calls from entire team with the objective of resolving the issue in a positive manner.
Handled any discipline issues in partnership with Human Resources.
Experience
5-7 Years
Level
Executive
Education
M.S. In Health And Education
Team Lead Supervisor Resume
Headline : Experienced Team lead Supervisor adept at problem solving, customer service, stocking, inventory and hiring and training hardworking, quality staff. Determined Team lead with strong interpersonal skills and extensive retail and sales experience. Highlights Cash Handling Team-oriented Store Opening and Closing Procedures Conflict Resolution Inventory Management Flexible Schedule.
Directly supervised the Customer Assistants, including training, planning, prioritizing, assigning and reviewing progress of assigned duties.
Supported the District Manager by implementing change initiatives in order to deliver overall business strategies.
Ensured all team members comply with corporate policies against unlawful discrimination and harassment within the store, and ensures compliance with equal opportunity standards.
Used judgment and discretion to resolve difficult customer relations issues.
Drived sales, promotional and other opportunities.
Ensured team maintains the store premises to ensure that a clean, safe and well-presented store is maintained at all times.
Managed inventory in accordance with company standards.
Experience
5-7 Years
Level
Junior
Education
Bachelor Of Arts In Economics
Team Lead Supervisor Resume
Summary : Store Manager driven to apply a strong work ethic and motivational skills to maximize store profits, goals and, employee and customer satisfaction. A results oriented manager with a whatever it takes attitude that includes working a flexible schedule, including evenings, weekends and, overnight shifts.
Skills : Customer Service, Management, Sales, Telecommunications, Business Development, Problem Resolution.
Description :
Received calls and dictate what is being said word for word into voice recognition software.
Provided phone assistance to those who are hearing impaired.
Oversaw a team of 20+ caption assistants.
Kept track of attendance reports making sure no concerning patterns form.
Required to sit with each CA once a month on live calls to observe and verify that correct policy and procedures are being followed.
Used a system to remote in on live calls so I can hear and make sure dictation requirements are being met when I am not physically there with the CA.
Effectively merchandised and created product displays (including promotional/seasonal products).
Experience
7-10 Years
Level
Management
Education
High School Or Equivalent
Team Lead Supervisor Resume
Objective : Team-orientated Team Member who works well in a collaborative environment yet thrives on personal sales achievements. Highlights Excellent Verbal Communication Flexible Excellent Time Management Resolution Orientated Team Leadership Cheerful and Energetic Positive Outlook Reliable and Dependable.
Skills : Customer Service Specialist, Operation Manager, Corrosion Prevention Manager.
Description :
Responsible for all purchasing and buying for four US Coast Guard ships.
Responsible for ordering all supplies for the units.
Responsible for getting all Casrep.
Supplied to ships that were overseas conducting special operations.
Responsible for unit passing compliance inspection within the astonishing four years was station there.
Responsible for all disposal of out serviced and dilapidated property.
Responsible for conducting and convening all boards that were responsible for investigating all stolen and misused property for the unit.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Team Lead Supervisor Resume
Summary : To acquire a challenging position in the field of social work, social services, and/or counseling directly related to the mental health career field; dealing with mentally challenged individuals and/or at-risk juveniles.
Skills : Kronos, Basic Computer Knowledge, Insurance Verification, Faxing, Calculator, Multi-Tasking, Multi-Line Phone, Medical Collection, Medisoft, Data Entry, Customer Service.
Description :
Ability to oversee, train, direct and supervise the Mental Health Workers on shift Ability to manage a caseload of clients, providing services on mental health utilizing short-term-focused treatment strategies.
Contributed to written service plans, incorporating input from clients, involving service providers, and wraparounds team members; Able to clearly identify problem areas, needs, strategies, and objectives.
Interacted with individuals, their family members, and other interested parties, in a courteous, respectful, and professional manner.
Experienced & mature to lead others.
Experienced in residential services for adults with developmental disabilities or in a related field.
Received deliveries and manages the back-room inventory to ensure replenishment routines are performed.
Created and process initiatives to improve performance.
Experience
7-10 Years
Level
Management
Education
Masters Of Science
Team Lead Supervisor Resume
Summary : Experience as team lead supervisor with management experience and exceptional people skills. Versed in custom mechanical design and metal fabrication. Creative professional with extensive project experience from concept to development. Versatile technician in multiple industries with expertise in troubleshooting, diagnostics, and customer service.
Skills : Microsoft Office, Microsoft Word, Microsoft Outlook, Microsoft Excel, Typing.
Description :
Wrote and edited documents to keep staff informed on policies and procedures.
Yearly and probationary review of employee's progress, feedback, support, guidance, etc.
Served as a key contributing member to the leadership team.
Processed Improvement (Cost reduction, technique improvements, training processes, quality control, and shipping.) Assisted in creating a new departmental procedures manual.
Advised upper management personnel on process improvements and procedures.
Assessed organizational training needs.
Safety Improvement of facility and training employees to OSHA standards and procedures.
Experience
10+ Years
Level
Senior
Education
Bachelor's In Business Management
Team Lead Supervisor Resume
Headline : As a Team Lead Supervisor, responsible for Utilizing my managerial and collegiate experience to improve and support groups into executing company procedures above all expectations.
Skills : Microsoft Office, Business Writing, Professional Communication.
Description :
Led a team of 20 Communications Assistants throughout daily activities and calls.
Administered all test calls regularly, while enacting remote monitoring sessions to ensure adequate quality of service for all clientele.
Performed regular teamed calls and one on one sessions with all employees.
Analyzed employee skillset and raise performance to exceed company standards.
Oversaw the distribution of information from Operations to employees.
Met company standards and performed regular reports to managerial staff in a timely manner.
Saved time on a multitude of jobs which increased overall company revenue
Experience
5-7 Years
Level
Executive
Education
Bachelor Of English
Team Lead Supervisor Resume
Summary : Team Lead Supervisor with over 7 years of experience is seeking a full-time career opportunity in an engaging environment that involves variety and versatility so I may further strengthen my skills, abilities, and interpersonal skills.
Skills : Inventory Management, Communication, multi-tasking, MS Office, Troubleshooting.
Description :
Worked as team lead/supervisor for all aspects of general labor for custom home builders.
Responsible for scheduling and overseeing work performed by all laborers and communicating progress to the business owners.
Responsible for making sure building materials were ordered and delivered and all tools needed to complete the job were available to work for the team.
Made sure daily schedules and deadlines were met in order to finish work on time.
Effectively communicated objectives for completing work on time to the construction team.
Maintained a safe, secure, and healthy work environment by following and enforcing safety standards and procedures and complying with legal regulations.
Promoted teamwork and collaboration.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Arts In Economics
Team Lead Supervisor Resume
Summary : A dedicated individual who has the ambition to succeed in any given environment. I love to learn and am always up to a challenge whatever the situation. I am married to Diann McMillan, my wife for 23 years. We have 2 children and 9 grandchildren.
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