Team Supervisor Resume Samples

Description :

1. Supervised and directed the work of 26 personnel engaged in the utilization and maintenance of seven Biological Integrated Detection Suites capable of advance biological agent detection in support of the DoD and civil authorities.
2. Maintained 100% accountability of specialized equipment worth $13.5 million by conducting periodic inspections and properly hand receipting items to seven team leaders Developed quality work standards that facilitated the successful operation of 17 vehicles that lead to a consistent operational readiness rate above 90% for 17 months.
3. Improved teams' proficiency by conducting routine assessments that resulted in 26 team members receiving scores above 80% during annual proficiency examinations.
4. Conducted site surveys and risks assessments prior to training events that resulted in an accumulated 2,000 miles driven safely by 26 team members during multiple TT&E.
5. Promoted cohesiveness by providing mentorship and conducting formal reviews that resulted in seven personnel completing 20 college credits and two receiving promotions to Section Leaders.
6. Designed, reproduced, and distributed a variety of training aids, maps, and overlays that were necessary for team leaders to train 26 assigned team members.
7. Provided constructive input on desired training dates for individual and collective training and complied training statistics for 26 assigned personnel that improved readiness.

Experience

0-2 Years

Level

Entry Level

Education

Exercise And Evaluation

Description :

1. Coached and developed a team consisting of 18 collection representative, loss mitigation retention department processing loan modification for homeowners.
2. Monitored interaction between staff and callers to ensure quality assurance standards and conducted ongoing Quality Assurance Training.
3. Expedited facilitated the escalation of customer service issues, handled customer complaints, closed conventional, FHA, VA, investor and piggyback mortgage accounts with secured payment arrangements.
4. Ensured strict adherence to company RESPA, Fair lending, money laundering, bankruptcy, policies and procedural guidelines with yearly certifications Provide motivation about changes in the workplace, guidance on escalated calls when the customer calls in with challenging circumstances and lead to the working staff.
5. Set and monitor individual performance objectives through inbound and outbound daily duties.
6. Manage call center aspects relative to quality, FDCPA and call performance.
7. Generated productivity and conducted account audit reports for department management.
8. Maintain and suggest various operational strategies to increase productivity.

Experience

7-10 Years

Level

Management

Education

Criminal Justice

Description :

1. Oversaw all aspects of blood and apheresis collection operations including hiring, training, evaluating, and disciplining a well-qualified team, resulting in high levels of operational success.
2. Encouraging open lines of communication between all departments and functions to increase cooperation and teamwork.
3. Maximized efficiency by effectively delegating work assignments, matching responsibilities to individual skillset.
4. Prepared performance reports for each team member, and consistently ensured that team members had a clear understanding of their performance expectations.
5. Continually exceeded donor, sponsor, and other customer service expectations, resulting in greater support and organizational success.
6. Reduced accidents and injuries by enforcing compliance with all safety standards, as well as monitoring work areas for safety hazards and potential injuries to donors, volunteers, and staff.
7. Directed several focus groups and projects including Lean Standardization and Employee Retention.

Experience

10+ Years

Level

Senior

Education

BS In Accounting

Description :

1. Ensure blood drive compliance with applicable Federal, State, and local regulations as well as all American Red Cross policies, procedures, and guidelines.
2. Ensure SQUIPP (safety, quality, identity, purity, and potency) for all products collected under their supervision.
3. Plan, manage and direct all aspects of blood and/or apheresis collection operations (fixed site and/or mobile) to ensure an efficient and effective process.
4. Recognize and correct donor flow inefficiencies.
5. Monitor work area and practices to ensure a safe environment; take preventative and/or corrective action to prevent safety hazards and potential injuries to donors, volunteers, and staff.
6. Supervise staff including hiring, training, evaluation, and discipline to ensure a well-qualified team and to enhance operational success.
7. Monitor individual and group performance to improve overall team effectiveness.
8. Perform clerical administrative functions to provide documentation and ensure donor/recipient safety and to monitor staff competency.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Managed all training, maintenance, promotions, and personnel actions for 9 service members.
2. During overseas deployment, oversaw day-to-day operations of the compound to include contractor supervision and life sustainment operations: sewage, water, and power.
3. Ensured security set-up, guard tower fortifications, and coordinated with Afghan liaison to ensure proper organization of Afghan Nationals and contractors.
4. Oversaw the operation of heavy equipment utilized for the fortification of compound and unloading of shipped equipment, supplies, and ammunition.
5. Coordinated vehicles to support operations outside the compound upon the upper management team's request.
6. Oversaw and repaired cracks in walls and ceilings utilizing plaster or compound patches.
7. Relocated an American contractor's operating location approximately 500 meters by deconstructing and reconstructing ground and building; included gravel floor and hanging doors.
8. Successfully led an inexperienced team to win the units best machine gun competition.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Led a team of technical support engineers for remote systems to support, performance monitoring and security troubleshooting within a managed support services organization.
2. Responsible for hands-on server administration, hardware acquisition, installation, capacity planning and troubleshooting network related issues in a 24x7 support environment.
3. Recruited, trained and managed operation support team members.
4. Monitored projects from initiation through services go-live and effectively managed the overall project related issues.
5. Maintained systems high availability and performance monitoring with ITIL best practices.
6. Performed IT administration functions and managed the corporate-wide network security, Active Directory, Exchange email servers and the Cisco VoIP phone system.
7. Managed internal help desk support team and implemented a new web support portal to streamline the IT support process.
8. Developed internal IT assets tracking database, IT operation guidelines, disaster recovery plan.

Experience

10+ Years

Level

Senior

Education

Associate Of Arts

Description :

1. Maintain open lines of communication with team members and being an advocate for team members.
2. Coach team members on their performance on a regular basis, and write and deliver bi-annual performance appraisal.
3. Communicate positive as well as negative feedback, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.
4. Consistent monitoring a team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to resolution.
5. Develop relationships within the supporting business units to help resolve issues related to team members (e.g., Human Resources, OP, Quality, etc.).
6. Use and promote Company recognition programs and understands the direct correlation between recognition and retention.
7. Demonstrate skills at analyzing trends and assist in creating action plans that determine a solution.
8. Demonstrate teamwork by supporting and assisting other Team Leaders as necessary.

Experience

0-2 Years

Level

Entry Level

Education

B.A In Psychology

Description :

1. A dedicated employee providing the best solutions available for external customers, discovering the root cause of issues and track until customer satisfaction is exceeded.
2. Customer Solutions Partnered with senior-level management to review daily departmental metrics and develop approaches to empower employees in return, driving sales and customer service.
3. Credit card sales and customer satisfaction scores have propelled store in the top three in the district with diverse approaches in Go-Live.
4. Responded to over 50-75 telephone calls per day, handling each inquiry with integrity and the highest level of professionalism.
5. Issued between 15-20 credit card applications, membership renewals, and new small business memberships per day.
6. Team Leadership Provided expertise by training new hires in membership services and additional employees throughout the store.
7. Assisted with screening, interviewing, and hiring of candidates for membership services, resulting in each new hiring exceeding daily goals.

Experience

2-5 Years

Level

Executive

Education

Associate In Nursing

Description :

1. Ensure that all supervisees provide an array of quality services to assist consumers in reaching their optimum level of functioning and improved quality of life.
2. Ensure all staff includes a consumer and family-centered approach to services in all treatment activities.
3. Ensure that all client assessments and treatment plans address impairments and strengths and are consistent with the consumer's diagnosis.
4. Ensure that consumers receive access to services in a timely manner including crisis intervention.
5. Participate in the recruitment, selection, hiring, and training of program staff.
6. Provide routinely scheduled supervision and consultation to staff adhering to ethical/legal HIPPA standards of practice, agency mission, and core values.
7. Participate in the development of program policies and procedures under the direction of the program director.
8. Perform chart reviews as consistent with agency and division requirements.

Experience

2-5 Years

Level

Junior

Education

C.Ht. In Hypnotherapy

Description :

1. Assist in the management of specific areas of restaurant during scheduled shifts.
2. Ensure that the restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
3. Conduct orientation, training, and evaluation of crew members in all functional areas.
4. Assist hourly employees at the point of sale in the execution of product promotions.
5. Ensures guest service in all areas meets applicable standards for quality, value, and cleanliness.
6. Handle minor customer complaints, taking prompt and appropriate action to resolve the problem and make the determination when to report to the management team on more serious complaints.
7. Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
8. Able to perform the duties of all other non-management positions.

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Responsible for a team of 20-25 agents ensuring the daily goals and requirements were being met.
2. Utilized to assist the operations desk filling in as a relief operations supervisor.
3. Designated as a floor supervisor, taking escalated calls and mentoring new hires.
4. Designated as a team lead, assisting the floor supervisor with team projects reports, and with team meetings Designated as a technical trainer.
5. Taught tech classes and continuing education classes to new hire employees preparing them to be successful technicians when they completed the classroom training.
6. Provided customers technical support when they were unable to access the wireless web on their cellular phones.
7. Assisted and mentored several frontline agents to take that next step into becoming a supervisor.
8. Conducted interviews with new hire applicants.

Experience

2-5 Years

Level

Junior

Education

Desktop Support

Description :

1. Responsible and accountable for supervising and training 15 employees for the organization on a daily basis.
2. Counseled and mentored subordinates for professional, positive/negative reinforcement and career progression as needed.
3. Maintained 100% accountability of all maintenance organizational property resulting in accurate hand receipts valued in excess of $3,000,000.
4. Developed and implemented the Company dispatch Quality Control/Assurance program which directly impacted mission readiness by inspecting all equipment prior to use.
5. Ensured the safety of employees by maintaining 100% accident-free environment.
6. Educated 15 employees about risk management and encouraged strict safety guidelines with zero accidents or incidents during tenure.
7. Planned and implemented training activities such as classes, workshops, and exercises.

Experience

7-10 Years

Level

Management

Education

Bachelors In Science

Description :

1. Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
2. Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
3. Feed patients or assist patients to eat or drink.
4. Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
5. Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in the urine.
6. Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
7. Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Execute daily procedures as Manager on duty, as well as manage the department of 15 + associates.
2. Responsible for handling all customer inquiries to products and promotions as well as handling any and all customer complaints and/or product issues.
3. Ensure that all monthly programs and promotions are executed properly and in a timely manner.
4. Consistently received positive feedback from customers and created repeat business by developing long-term relationships with customers.
5. Execute training, teach, and coach associates on product and company knowledge, resulting in excellent customer experience.
6. Secure funds throughout the day to ensure cash accountability.
7. Ensure that company policies and procedures are executed properly.

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Directly led a team of 15 associates to achieve individual and team performance goals.
2. Analyzed daily performance indicators, i.e., availability, net sales rate, and communicated them to team members, encouraged awareness and performance improvement.
3. Managed various performance and productivity objectives through the use of a call management system, scheduling software, and other systems.
4. Provided leadership, guidance and feedback on individual performance using side-by-side coaching, call monitoring and customer feedback.
5. Created and fostered a trusting and engaging work environment with a focus on employee retention.
6. Participated in recruitment activities as needed.
7. Responsible for achieving and monitoring aggressive targets, while meeting or exceeding customer expectations.

Experience

10+ Years

Level

Senior

Education

Marketing