A Technical Expert streamlines and manages all technical products and programs of the organization through customer service, staff training, and web development. Exact duties vary based on specific tech focus and needs, however, core duties are the same in all jobs and such are listed on the Technical Expert Resume as – assessing and analyzing all technical programs used by the company; programming applications and online pages, performing technical support, training customers and staff, troubleshooting products and services; minimizing costs, and researching new products and technologies.
Employers hire those with the following skills and qualifications – analytical abilities, and problem-solving skills to spot potential problems, programming skills and languages, the ability to communicate technical terms in the best possible manner to employees; and strong researching skills. The post typically needs a degree in IT or a similar field. Those with prior work experience in a technical field are more desirable.
Headline : Responsible for Assisting the FSM team and DTS agents as needed, Ensuring field service technicians adhere to processes that meet client needs and expectations, and also Developing and maintaining excellent customer relationships with service technicians within the Asurion service network.
Skills : .NET Software Development, SQL Server, Computer Networking, Windows Server Administration, Web Programming, Agile Development Methodology, Team Leadership.
Description :
Supported the Air Force military customer in the transformation of the AFC2ISRC to the Air Force Global Cyberspace Integration Center (AF GCIC).
Subsequently, migrated with GCIC Requirements Integration (RI) to the Air Combat Command, Directorate of Requirements (ACC/A8) to make up the Command and Control, Intelligence, Surveillance and Reconnaissance (C2ISR) Division (A8C).
Supported ACC/A8C Integration Branch (ACC/A8CI) as a subject matter expert of the AOC WS.
Facilitated modernization efforts of the AOC WS by attaining and maintaining a general understanding of the concepts and/or processes including, but not limited to.
Reviewed, developed and coordinated operational documentation (JCIDS and CONOPS).
Enabled Execution Management Capability (WEEMC) and Joint Automated Deep Operations Coordination System (JADOCS).
Possessed a working knowledge of Service Oriented Architectures (SOA), legacy AOC and TBMCS database structures and modern database structures.
Experience
5-7 Years
Level
Executive
Education
GED
Technical Expert Resume
Headline : Responsible for Designing, authoring, or editing complex curriculum for a variety of audiences including employees, end-user customers, partners, resellers, distributors, or systems integrators.
Skills : Effective Communication, Adult Learning, Training, Training Development, Customer Service, Negotiations, Project Management, And Peer Development.
Description :
Worked for Credit Management Team for multiple applications.
Redesigned for scalability and performance improvement.
Interacted with many other systems in the enterprise and updates data in multiple legacy systems.
Involved in the designing and development and testing stages of the migration phases and integration of data for Credit Management Application.
Developed basic medical and technical claims skills and an understanding of claim practices and procedures.
Developed skills, knowledge, and awareness of tools & resources available to assist in developing effective RTW strategies on assigned claims.
Worked involved C++, SQLite, CAD/CAM tools.
Experience
5-7 Years
Level
Junior
Education
Master In Computer Applications
Technical Expert Resume
Summary : Technical Expert with 20 years of experience including environmental sampling, data management, and NEPA analysis and documentation. Technical expert in human health exposure and risk. Skilled in the use of complex mathematical models, interpretation of environmental data, and all aspects of environmental reporting. Knowledge of CERCLA, RCRA, PADEP Chapter 250 guidance, National Historic Preservation Act (Section 106). Excellent at juggling multiple tasks and working under tight schedules.
Skills : Microsoft Office, Customer Service, Technical Support, Technical Support.
Description :
Completed human health and ecological risk assessments for a former Cattle Dip Tank Area within the Park contaminated with arsenic.
Calculated site-specific residential clean-up goal for arsenic in soil resulting in substantial cost savings during the remediation phase of the project.
Participated in a public advisory meeting in conjunction with the PADEP and Pennsylvania Department of Health.
Designed human health-based risk assessment for 1,4-dioxane in groundwater in residential, commercial, and mixed-use environments, modeled alternative clean-up goals for each scenario for analysis of potential treatment options.
Performed HRS scoring for listing on the Pennsylvania Priority List of Hazardous Sites (Hazardous Sites Cleanup Act) that aided in the identification and mitigation of PCE, TCE, 1,2-DCE, and vinyl chloride in the groundwater.
Performed risk assessments as part of RCRA-driven investigations at over 30 SWMUs.
Effectively communicated and negotiated with Puerto Rico EQB and USEPA Region II throughout the HHRA process at each SWMU.
Experience
10+ Years
Level
Senior
Education
G.E.D
Technical Expert Resume
Summary : An accomplished technologist with over 20 years of experience in general IT, software development, project management, customer collaboration, and electrical engineering. I have a passion for technology and applying it to solve people's needs. An experienced team leader who knows the difference between managing and leading.
Skills : MS Office, Multitasking, Communication Skills.
Description :
Provided automated systems and technical expert for aircraft assembly methods.
Additionally served as technical supplier management focal responsible for the specification and acquisition of automated systems.
Provided internal and external supplier surveillance for cost and schedule to support project goals.
Developed and administered, when necessary, training of automated systems.
SME supported manufacturing resolving technical issues collaborating with Liaison Engineering, Quality, and support organizations.
Developed and implemented successful cost savings process improvements related to supply chain - partnering for success initiatives and supplier development.
Partnered with a training specialist and surgical coordinator.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Technical Expert Resume
Objective : Experience working in a fast-paced environment demanding strong organizational, technical, and interpersonal skills. Best known for work ethic and technical skills. Desire to learn new procedures and take on additional responsibilities. Trustworthy, ethical, and discrete; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Knowledgeable in Microsoft Word, Excel, Outlook, and PowerPoint software.
Skills : Human Resources, Finance, Accounting, PeopleSoft, Accounts.
Description :
Trained and mentored colleagues in technical study support and animal husbandry.
Provided services such as dose administration, blood and tissue collection, and surgery.
Collaborated with researchers to assist in setting up dosing studies.
Trained colleagues and researchers on technical and husbandry procedures in accordance with sops.
Assisted in surgical preparation, assistance, and recovery.
Complied with the USDA, AAALAC, and IACUC regulations.
Assisted in the scheduling of technical staff.
Experience
2-5 Years
Level
Executive
Education
GED
Technical Expert Resume
Objective : Initiative driven human resources professional seeking an opportunity in an innovative environment. Active knowledge of HRCI (human resources certification institute) standards and SHRM affiliation ensures the competency of the human resources body of knowledge. With strong work experience in healthcare and insurance, I encompass the capabilities of problem-solving skills to develop and improve processes centered on such organizations.
Skills : Analyzing Skills, Communication Skills, Developing Skills.
Description :
TN Provided superior claim administration to customers for long term disability (LTD) claims.
Provided timely and accurate claims review and recommendations.
Served as a technical expert with a proven ability to make accurate decisions and develops an understanding and working knowledge of Unum's disability products, policies, and contracts.
Evaluated LTD claims for SSDI, SSR, and other offsets that may be applicable to the claim and assist with the administration of those offsets as well as the LTD benefit.
Developed an understanding of the applicable contract/policy definitions of disability and relevant provisions, clauses, exclusion, riders, and waivers as well as statutory requirements.
Familiared with reference materials and tools regarding medical, vocational, and disability issues.
Developed an operating knowledge of the applicable disability claims system(s).
Experience
2-5 Years
Level
Executive
Education
Master Of Business
Technical Expert Resume
Objective : Energetic and adaptive, always looking for a new challenge. Facing the challenge of a complete career change. With my focus on the long term goal of counseling, seek to gain experience in the behavioral medicine field. Experienced in multiple job functions that play into behavioral and mental health.
Skills : MS-Office, A-CAD, ICDL, MS Project, HTML, Persian, English, Arabic, Team Work, Negotiation, Fast Learner, And Independent With Strong Leadership And Critical Thinking.
Description :
Hazardous Waste Enforcement Officer and manager of the compliance inspection program for facilities subject to the Resource Conservation and Recovery Act (RCRA).
Required to utilize outreach, compliance assistance, and enforcement to ensure facilities comply with requisite standards.
Called on by leadership to develop the framework for effective outreach and enforcement with Pollution Prevention as bases for process evaluation and change.
Inspected over 300 facilities under RCRA, evaluated non-compliance data, and issued an appropriate notice of violation.
Coordinated with Regional Counsel and recommended appropriate administrative enforcement actions.
Monitored all related corrective action agreements.
Resulted in an Enforcement Program that focused beyond the end result and with the use of the Pollution Prevention Act and Environmental Justice Executive Order regulators took a closer look at process activities and where environmental impacts impacted should be prevented.
Experience
2-5 Years
Level
Junior
Education
M.S.
Technical Expert Resume
Headline : To secure a challenging Technical Expert position that will allow me to effectively use my skills to contribute to the growth of the company that I work for, as well as my own personal and professional growth in that field.
Skills : Microsoft, Management Skills, Communication Skills.
Description :
Assisted customers by telephone and provide information about products and services of Verizon; take and/or enter orders, cancel accounts, obtain details of complaints of unsatisfied customers, keep records of customer interactions, transactions, record details of inquiries, and comments and actions taken.
Handled a high volume of inbound customer calls, provide high-quality customer service on calls that are generally routine including but not limited to, equipment troubleshooting, billing, service and equipment inquiries, and various other customer transactions.
Recognized bells of churn; ensures that network and device experience meets brand expectations and leads to customer loyalty.
Demonstrated advanced troubleshooting skills necessary to resolve the full scope of customer issues including both technical and customer service inquiries.
Ensured first contact resolution and delivers a Promoter level experience.
Used various administrative department tools and on-line resources for customer resolution.
Used trouble ticket system for tracking customer interactions and problem resolutions.
Experience
5-7 Years
Level
Junior
Education
Bachelor of Science
Technical Expert Resume
Objective : Helping establish and assures adherence to schedules, work plans, and performance requirements, and also Partnering with the business and subject matter experts to assess and customize training based on current and future needs of the business units.
Skills : Microsoft Word, Management Skills, Training Skills.
Description :
Conducted interviews by phone and in person.
Responded to all recipient inquiries and complaints.
Conducted reviews and investigations.
Worked on a large volume of cases to reach agency goals.
Translated documents from clients from Spanish to English.
Ensured compliance with State and Federal guidelines including Medicare insurance.
Assembled and prepared materials for required reports.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Technical Expert Resume
Objective : Contributing to improvements in projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of protocol and process, and also Continuously evaluating existing tools and processes for temporary employee training and task management, and propose solutions to invent and simplify for efficiency and high-quality.
Skills : Microsoft Office, Customer Service, Management Skills.
Description :
Managed call flow and responded to the technical support needs of customers.
Resolved customer issues in a clear, courteous, and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Identified and solved technical issues with a variety of diagnostic tools.
Created cases and claims for damaged, lost, or misplaced packages.
Resolved problems with malfunctioning products.
Followed up with clients to ensure optimal customer satisfaction.
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