A Technical Operations Engineer is responsible for troubleshooting critical production issues across the platforms and applications. A well-drafted Technical Operations Engineer Resume mentions the following core duties – carrying out production deployments, identifying and patching bugs and inefficiency, building monitoring and reporting frameworks as well as tools used to streamline and automate tasks throughout the platform lifecycle. The person in this role will also interact directly with the end-users and solve technical issues as well as get exposed to various technologies.
The ideal candidate for this post will have – relevant work experience, exceptional verbal and written communication skills, a knack for technical firefighting, troubleshooting and problem solving, knowledge of systems administration, software development, scripting, and building automation tools; experience with coding in Python, Java, and other object-oriented languages, and familiarity with AWS. A bachelor’s degree in computer science or a related discipline is often preferred.
Summary : As a Technical Operations Engineer, Sound technical background, hands-on development experience in client/server and Internet computing, good communications and analytical skills, Working on Apache, Tomcat, Git, Python, CI/CD, Jmeter, Shell and Salt.
Automated creation of corresponding Git repositories that are linked to screwdriver (Jenkins jobs) to build system state and configuration package for Apache.
Completed a POC for AWS by importing a raw image into an EC2 container and creating an AMI.
Worked on creating a Docker container and image using a tarball of an existing application.
Setup OBIEE and ODI for Analytics.
Servered send messaged to Analytics server using JMS queues so the ETL processing is completed by ODI and eventually displayed using OBIEE.
Created rewrite maps in Apache to simplify URL's for help.yahoo.com.
Wrote 200 lines of rewrite rules using three rewrite maps to process all query string type URL's for all locales and products.
Experience
10+ Years
Level
Senior
Education
Bachelor's In Computer Science
Technical Operations Engineer Resume
Summary : Excellent background in networking, telephony, and systems management. Well versified technical knowledge in systems administration. Familiar with Telecommunication technologies, Proficient with many software applications, Posses' excellent communication skills with experience in human relation via phone support or in person, Working with various operating system environments. Love technology and challenges.
Skills : Windows OS, Routing And Switching, VoIP, Virtualization, Linux, Cisco.
Description :
Experienced in various areas of Television Production including the following: Video Teleconferencing Operator - Connected and monitored telecom software and hardware for video calls to be used for live and taped programs.
Worked with various VoIP systems including Cisco/Tandberg, Sony Ipela, Skype, and Bureaucam.
Maintained proper lighting, color balance and proper video levels on 4 Vinten / Radamec Robotic cameras simultaneously.
Monitored levels via Tektronix WVR500 waveform/vector scope for on-air playback of pre-taped programs and live news programming.
Monitored on air programs via Tektronix WVR500 waveform/vector scopes for domestic and international networks (ESPN, ESPN2, ESPN Classic, ESPNews) to ensure technical integrity of broadcast.
Responsible for 24x7 operation of the Social Security Administration's data center, including server builds, risk management and mitigation, .
Analyzed operations, developed business cases, and authored proposals highlighting ROI-driven capital investment opportunities Developed .
Experience
10+ Years
Level
Senior
Education
Associate's
Technical Operations Engineer Resume
Objective : Quality-focused Technical Operations Engineer professional with an extensive experience as systems technician and software/hardware support specialist. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. Comfortable operating in a wide range of platforms and environments. Effective communicator; able to explaining complex processes in easy-to-understand terms for end users, Skilled in proactive identification and resolution of critical systems/network issues.
Skills : System Administration, Security, Active Directory,.
Description :
Responsible for support at client location, Pharmaceutical Research and Manufacturers of America, providing multiple tiers of support to an environment which consisted of greater than 300 end-users.
Provided phone, email, and desktop support.
Recorded support cases and solutions into Microsoft CRM tracking system.
Managed cases and escalations in a timely fashion.
Updated documentation for help desk/troubleshooting processes.
Configured and deployed desktops, laptops, and printers for network use.
Setup BlackBerry users on BES and prepared BlackBerry devices for remote email use.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Management Information Systems
Technical Operations Engineer Resume
Summary : As a Technical Operations Engineer, responsible for Providing user support be it via phone or email, on-site or off-site to all reported IT-related problems and/or issues as received both from Head Office, branches or subsidiary users, Performing installation, troubleshooting and isolation of technical problems reported, both hardware and software-related, be it in-house or 3rd party and provides associate solutions, recommendations and escalation.
Skills : Technicain, Technical Skills.
Description :
Responsible for setup and support of client technical services at the Lithia Springs Data Center.
Built, installed, configured, racked & administered HP, IBM and Sun servers using Win-NT Win-2000 Red Hat Linux, and Sun Solaris, etc.
Ran the necessary CAT6E Copper or Fiber network connections from our main distribution frame to customers.
Basic set up of Cisco Routers & switches as well as various appliances to secure, and process client data.
Made necessary patch upgrades to the various OS's.
Served as a technical subject matter expert (SME) in Storage areas with regards to EMC, NetApp, HP, and, 3par installs and break fix solutions related to Storage hardware engineering and system initiatives.
Works on projects implementing new storage devices in the data center requiring expertise in software and hardware and engineering techniques, including the Microsoft Windows operating systems (both server and workstation), MS-Office Professional suites, and Cisco networking equipment configuration; etc.
Experience
7-10 Years
Level
Management
Education
Diploma
Technical Operations Engineer Resume
Headline : Technical Operations Engineer with 3 + years of experience in Checking and supporting reported offline branches and refer to proper unit for further checking, Performing user profile, application installation and configuration based on the approved requests, and also Contributing manpower or additional resources for scheduled project deployments initiated by other units.
Skills : VMware VCenter/VSphere/Horizon/and Others, Microsoft Active Directory, Group Policy Settings, Server 2008 R2, Server 2012, Mac OSX, Microsoft SQL Server, Windows 7/8/8.1, Exchange, And Office 365 With A Hybrid Setup., Linux, Windows, ESXi. Linode, AWS EC2, Network Monitoring.
Description :
Served as a technical operations engineer for NSS Labs, Inc.
Set up and administered many products including Confluence, JIRA, Stash, Bamboo.
Set up the corporate vsphere infrastructure for daily production use.
Used Implement and/or maintain the following; Microsoft Active Directory, Group Policy settings, Server 2008 R2, Server 2012, Mac OSX, Microsoft SQL server, Windows 7/8/8.1, Exchange, and Office 365 with a hybrid setup.
Setup and maintain McAfee EPO server for companywide A/V and IPS Git server and sourcetree Splunk Setup and maintain WSUS server for windows update management.
Set up and maintained DR using Idera and Veeam.
Tested and integrated new releases of associated technologies listed above and all new peripheral devices to ensure compliance.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
Technical Operations Engineer Resume
Summary : Technical Operations Engineer with over 13 years post-production and experience in broadcast television engineering, advertising, and digital out of home networks. Experienced in creating, producing and publishing top ranking iPad, iPhone and iPod Touch applications including QA Testing, User Experience (UX) & User Interface (UI) design, Sound Design, mobile application PR and Marketing.
Skills : Microsoft Office, Microsoft Excel, SAP Business Objects.
Description :
Routed broadcast related signals into, out of and throughout a major market, television broadcast facility with major emphasis on Quality Control.
Performed and facilitated 'FACS' check-ins with game production trucks to ensure cameras, audio, lip sync and graphics are perfect for a live sports event.
Verified audio and video signals conform to broadcast standards and make necessary adjustments to attain a quality level suitable for production and broadcast use.
Work closely with Assignment Desk, Editorial, Programming and Production departments to coordinate time critical routes and media transfers.
Monitored incoming satellite feeds, live and taped programming for CSN Bay Area and CSN California for quality control (QC) Facilitate sports news feeds and live hits/remotes for NBC Bay Area news.
Closely monitored live broadcasts and sporting events from studio and remote locations for quality control and in the event of transmission issues, immediately commence troubleshooting protocol.
Responsible for writing work instructions, creating PIB (process information binders), maintaining PIB Books, Created process maps for the plastics.
Experience
10+ Years
Level
Senior
Education
Bachelors Of Business Administration
Technical Operations Engineer Resume
Objective : To obtain a Technical Operations Engineer position that utilizes my technical expertise and work experience to advance business performance as well as my professional development.
Participated in FDA audit by providing technical support during the FDA auditor's review of quality notifications, backroom support and face-to-face defense of technical reports with the auditors.
Provided technical shift support for production start-up, following semi-annual maintenance shutdowns.
Provided technical support to the Building 5 antibiotic filling (24hour, 7 day powder filling production line).
Led numerous root cause investigations as a result of quality notifications developed and implemented Corrective Actions/ Procedural Actions (CAPAs) as a result of Root Cause Analysis (RCA) findings.
Utilized my technical expertise and writing skills to author/document quality notifications in a cGMP manner.
Collaborated with Quality Operations to help understand the root cause of quality notifications and close the quality notifications to ensure the on time delivery of goods.
Designed/Authored and implemented/performed test plans to investigate the performance of newly introduced equipment on the filling line (Air knife, partial dose inspection machine) Provided technical support to operations and project lead for the introduction of the Cognex partial dose detection machine and received training on the Cognix software utilized by the machine.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Technical Operations Engineer Resume
Summary : To continue to expand upon my 8+ years' experience in the industry with an organization that offers the opportunity to learn and take on advanced duties/tasks.
Interfaced as appropriate with Development, Quality, Manufacturing, and Purchasing Departments including suppliers, to coordinate the release of new or enhancements to existing products.
Participated in design reviews, inspections and MRB processes.
Author / co-author IOQ, PQ and product validations or verifications including Gage R&R's and feasibility studies where considered appropriate.
Aid in the product development structures and provided technical support for internal and external suppliers working resolution of technical issues.
Supported development, implementation and maintenance of manufacturing methods, techniques, processes, and tooling on fabricated parts, components, subassemblies, and final products.
Participated in analysis, design and development of system applications.
Requested and reviewed tooling quotations.
Experience
10+ Years
Level
Senior
Education
AA In Natural Science
Technical Operations Engineer Resume
Headline : Technical Operations Engineer Proficient in SQL, Perl, UNIX and scripting languages and can work on both UNIX and MS Windows Server environment. Experienced working with multiple RDBMS such as Oracle, MS SQL Server and Informix. Technical background and experience in almost all the facets of database work (database application development, data extraction and analysis, physical design, database installation, support and maintenance, backup and recovery, troubleshooting, migration and performance tuning).
Skills : RedhatLinux, Mac OSX, Windows, Puppet, Amazon EC2, S3, And Other Cloud Services, Redhat Enterprise Virtualization, Sun Java MQ.
Description :
Established networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards.
Maximized network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
Proactively and reactively respond to enterprise-wide voice, data and wireless issues and server issues.
Utilized fault isolation and repair techniques to quickly isolate root cause.
Monitored, reviewed, assigned and accepted trouble tickets in all assigned ticketing systems to ensure all tickets are resolved within Service Level Management guidelines.
Performed troubleshooting to clear or identify issues at the OSI layers 1 through 3.
Responsible for support of networking equipment and infrastructure over complete life cycle to include setup/configuration, software installation & assistance, troubleshooting, and maintenance for a variety of administrative systems.
Experience
5-7 Years
Level
Executive
Education
Associated In Science
Technical Operations Engineer Resume
Objective : Having a full time position as a Technical Operations Engineer, where I can apply my previous experience in system configuration, maintenance, resiliency, recovery operations, debugging complex issues, IT infrastructure design and customer support in a progressive high-tech company.
Skills : <div>Computer science, Industry skills, Pressure management.</div>
Description :
Played a vital role in leading all facets of technical operations, including promoting high-quality customer issues resolution, problem escalation, center services monitoring, and case management.
Led targeted troubleshooting methodologies to diagnose and resolve critical issues, including determining root cause and providing clear resolutions.
Provided 24-hour monitoring and support of LBS devices and entities while adhering to SLA-based policies and procedures.
Effectively monitored a large-scale web-based application on offenders for product alerts and tampering.
Developed documentation (e.g. support plays) and prepared technical presentations to improve capabilities.
Defined and diagnosed issues by applying technical expertise, product knowledge, and communications talents.
Served as the primary escalation point for cases and as a liaison between development resources and customers.
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