A Technical Services Specialist provides technical support for various hardware, software and technical problems. A well-defined Technical Service Specialist Resume indicates duties like – providing resolutions for customers having issues with devices, investigating and solving complex problems, monitoring application performance, troubleshooting software application issues, making recommendations regarding equipment upgrades, developing and operating product and program management, and participating in process improvement initiatives.
Employers want these skills from their potential employees – experience with help desk and technical customer service, in-depth knowledge of software, hardware and various OS; strong knowledge of troubleshooting techniques, proficiency in MS Office and familiarity with remote connectivity issues. While some employers want a college education in Computer Science or Information Systems or the related, many others accept those having computer training program or a professional certification in the relevant area.
Summary : Technical Service Specialist will be responsible for the day-to-day support of our clients. This includes troubleshooting, fixing, and installing hardware, software and firmware issues.
Skills : Image processing, medical imaging, biomechanics, biomedical instrumentation, biomaterials.
Description :
Skilled in accounts payable and receivable Proficient in credit stock, release liner sheeted products and trials and samples.
Worked with vendors to get product samples and specs for use with New Product Requests.
Interfaced with the Purchasing Department to set up new item numbers.
Used extensive product knowledge, and liners for label stock.
Interacted extensively with customers, sales support, product development, and other departments.
Provided operations support for our online mortgage systems architecture and performance, and driving changes based on customer feedback.
Communicated and provided technical information to fire departments, service centers, and others.
Experience
10+ Years
Level
Senior
Education
Diploma
Asst. Technical Service Specialist Resume
Headline : To further enhance knowledge and experience within agricultural industries. Manage risk factors for those represented within these industries.
Skills : Microsoft Office, Sharepoint, Internet, Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop.
Description :
Provides specific technical information and troubleshooting procedures to manufactured in Beauvais, France.
Provides specialized training and instruction to region service managers and product improvements.
Attends numerous service review meetings for products manufactured.
Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
Improves existing programs by reviewing objectives and specifications; evaluating proposed changes.
Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
Experience
5-7 Years
Level
Junior
Education
Diploma
Technical Service Specialist l Resume
Headline : Demonstrated knowledge of medical terminology and anatomy Ability to effectively code services and procedures Customer Service experience in retail and over the phone Positive outlook Basic Microsoft Office knowledge.
Skills : Ability to multi-task, handle cash transactions, answer phones and data entry.
Description :
Exceeds expectations for ticket and phone call accuracy by prioritizing workload, researching solutions, and documenting steps taken.
Coordinates research into venues, determined an appropriate budget and presented a plan to management.
Maintains professional and technical knowledge by attending educational establishing personal networks; participating in professional societies.
Maintains historical records by documenting hardware and software changes and revisions.
Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
Contributes to team effort by accomplishing related results as needed.
Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
Experience
5-7 Years
Level
Management
Education
BS
Technical Service Specialist/Supervisor Resume
Headline : Technical Service Specialist is responsible for providing technical support for the company’s products. This includes troubleshooting, identifying and resolving issues, and providing training to customers on how to use the product.
Skills : Fast learner, very flexible, and a team player.
Description :
Received escalated ticket from level helpdesk and work through to resolution, with server administration team as necessary.
Advanced troubleshooting for Outlook, Meeting application issues, and routing issues over multiple domains.
Advanced troubleshooting for user Blackberry Enterprise issues, Blackberry backup, account creation.
Exchanged server administration, Creating distribution list, equipment room, conference room, infrastructure.
Used Microsoft PowerShell scripting to set attributes on exchange objects.
Provided additional support for existing team members trouble tickets by updating vendor agent information generated by colleagues.
Supported colleagues with technical knowledge and experience in training new team members.
Experience
5-7 Years
Level
Management
Education
BS
Technical Service Specialist/Specialist Resume
Headline : Developed new products which resulted in new business. Creative analytical problem solver forged the right combination of people and ideas to provide solutions for complex problems and satisfy customer requirements.
Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing, Windows
Description :
Authored, submitted, and tracked product specifications, customer complaints, and technical service lab requests.
Responsible for the Midwest region, antistats, foams, and major key accounts.
Developed targeted cast film/extrusion coating accounts.
Partnered with and problem solved to retain major key accounts.
Developed Chemist Specialized in plastic additives developing new products for films, fibers, injection moldings, and bottles.
Responsible for marketing/technical service lab requests, customer complaints, competitive analyses, rheological studies,
Developed anti-warping blue masterbatch for automotive injection molding application.
Experience
5-7 Years
Level
Management
Education
BS
Technical Service Specialist/Executive Resume
Headline : Searching for a challenging career that gives a good scope to apply working hard with discipline & dedication with a team towards growth and organization.
Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing, Windows
Description :
Worked with video teleconferencing suites, projectors, and receivers.
Provided second-, and third-tier support to end-users for workstations, server, network and hardware issues.
Recommended system modifications to reduce user problems.
Maintained currency and level of technical expertise.
Demonstrated ability to communicate orally and in writing with a positive customer service attitude.ed incoming calls ranging from but not limited to billing, price plan, sales, accounts, insurance, and device questions.
Helped customers with a wide spectrum of different issues, backgrounds and levels of frustration
Experience
5-7 Years
Level
Management
Education
Diploma
Asst. Technical Service Specialist Resume
Headline : Proven leadership capabilities combined with excellent strategic vision and success in implementing customer service strategies across a range of technologies and industries.
Skills : Microsoft Office, Office: Word, Powerpoint, Photoshop, Photography.
Description :
Responsible for assisting customers to log in online in order to view accounts and reconcile account data.
Provided basic to complex technical troubleshooting, including support with and QuickBooks software on computers.
Assisted customers with downloading account information into supported software.
Supported with transitioning customer's server access in order for them to download account information smoothly.
Assisted with troubleshooting and resolving multiple software or online access error codes.
Responsible for meeting and exceeding various customer service metrics.
Performed follow-up care of multiple vendors for patients with pacemakers and implantable cardioverter-defibrillators.
Experience
5-7 Years
Level
Executive
Education
Diploma
Technical Service Specialist/Coordinator Resume
Headline : A dynamic and creative veterinarian with unique industry and deep practice experience. Superior academics, consumers and industry. Proven strategic vision and success in implementing customer service strategies across a range of technologies and industries.
Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing.
Description :
Took inbound calls for Wells Fargo employees working with the application -troubleshooting support.
Used Microsoft Access database to maintain and adjusted inventories.
Interacted with the shipping and receiving department to ensure proper inventory levels.
Manual designed completion, collated, bound, published and delivered manuals.
Evaluated vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
Maintained professional and technical knowledge by attending educational workshops networks; participating in professional societies.
Experience
5-7 Years
Level
Management
Education
Diploma
Technical Service Specialist/Representative Resume
Headline : Experience and knowledge in the Information Technology industry. Management skills, knowledge, and excellent customer service have demonstrated to be of great value to past employers.
Skills : Training & Development, Citrix, Microsoft Office, Group Policy, Network Support, Project Management.
Description :
Responsible for performing all system hardware and software upgrades.
Built and configured an image server that houses all of our PC and Laptop images based on position description.
Supported includes troubleshooting connectivity issues relating to web support, or any other hardware issues the user may have.
Implemented the use of a remote control tool to allow for better and faster resolution.
Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications.
Maintained historical records by documenting hardware and software changes and revisions.
Contributed to team effort by accomplishing related results as needed.
Experience
5-7 Years
Level
Management
Education
Diploma
Technical Service Specialist/Analyst Resume
Headline : Seeking a position technical support, field service, and other administrative related duties. Team-oriented, results-driven and dedicated to achieving the goals of the organization.
Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing.
Description :
Served as a customer relations liaison communicating with clients to ensure timely responses and issue resolution.
Repaired included complex disassembly, replacement of individual parts, reassembly, cleaning, testing.
Adjusted low and high volume equipment to ensure performance and quality.
Maintained accurate inventory of an array of parts from various equipment types.
Maintained detailed documentation through logging of support cases, email and knowledge base article internal use.
Coordinated delivery and set-up of multi-functional office equipment.
Used system analysis to perform troubleshooting for equipment, network connectivity, and proprietary applications.
Experience
5-7 Years
Level
Executive
Education
BS
Technical Service Specialist ll Resume
Headline : Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Committed to quality and excellence.
Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing
Description :
Ensured customer issues/tickets are resolved in a timely manner.
Assisted end-users with packaged software and some basic support of critical applications.
Responsible for Software installations and license tracking and support.
Provided hardware support to end users laptop, desktop, related accessories, printers, copiers, telephones, etc.
Worked closely with Corporate IT on hardware purchasing and asset management.
Provided quality support to the user community, employing a high degree of customer service, technical expertise, and timeliness.
Resolved problems with a high degree of patience and problem management techniques.
Experience
5-7 Years
Level
Management
Education
BS
Technical Service Specialist Resume
Headline : A Technical Service Specialist position that will allow contributing by using strong, leadership, project management, technical support, and relationship building.
Skills : Project Management, Technical Support, Sales, Team Leadership, Process Improvement.
Description :
Responsible for technical service and problem-solving at accounts with over in annual chemical sales.
Implemented productivity improvements and optimization of processes using the company's chemicals.
Effectively acted as the first line responder to solving customer problems.
Provided technical assistance to the sales personnel and collected, analyzed, and maintained technical data.
Generated reports for customers and for internal company use.
Maintained historical records by documenting hardware and software changes and revisions.
Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications.
Experience
5-7 Years
Level
Management
Education
MS
Associate Technical Services Specialist Resume
Objective : Multifaceted award winning consumer packaged goods professional who likes to learn, seek challenges and provide exceptional customer experiences. Enjoys evaluating/analyzing marketing needs and providing solutions.
Completed annual state pesticide product registrations.
Completed CARB surveys and maintained records of VOC's content for entire product line.
Monitored product line to assure product compliance with all state and federal regulations.
Coordinated REACH product compliance for our European products.
Alerted management to changes in regulations that impacted product lines.
Assisted with the development of new products including product evaluations.
Responsible for configuration, deployment, and maintenance of 5000+ PCs.
Experience
0-2 Years
Level
Entry Level
Education
Bachelors Of Science
Technical Services Specialist II Resume
Summary : A Field Support Specialist professional with 6+ years' experience in systems testing, quality assurance, project management, account management, and troubleshooting in the information technology and healthcare industry. have a strong ability to resolve difficult hardware, software and network problems using acquired knowledge and analytical skills.
Performed installation and upgrades for game terminals and servers for Dingo Systems sweepstakes games.
Worked in global Call Center, on inbound call queue, answering approximately 50 calls per day, while nearly tripling sales quota every month.
Maintained high customer satisfaction by answering questions and solving issues regarding domain name registration, ftp access, and web hosting.
Troubleshot complex customer problems while maintaining a low average call length.
Responsible for first call resolution of IT issues.
Provided troubleshooting and support utility for all Office Depot clients.
Experience
7-10 Years
Level
Management
Education
Associates In Technology
Technical Services Specialist I Resume
Objective : Administrative experience in both small companies and large corporations. Intermediate level use of MS Office. Seeking stable, full or P/T job where can use skills and many years of knowledge.
Skills : Microsoft Office, JDEdwards, Navigators Insurance, Ensur, TX DOT21, Car Research.
Description :
Initiated and reviewed changes to product labels, cartons, shippers etc.
Created and maintained a knowledge base from Yammer and consultant real-world experiences Technology SME during CRMATS transition from Salesforce to .
Troubleshot customer specific issues using chemical treatment plans to increase production and prevent well failures.
Involved in monthly, quarterly, and yearly meetings with customers to show chemical programs performance in reducing failures, and increasing .
Worked directly with sales and service techs in the field to troubleshoot production issues.
Reviewed and approved final proofs, color standards and preproduction samples for accuracy and regulatory compliance.
Worked with supply chain team to obtain costing information, quantities on hand, run out plans, etc.
Experience
0-2 Years
Level
Entry Level
Education
GED
Technical Services Specialist Resume
Objective : To secure a challenging position that allows to contribute computer experience, customer service skills, creativity, and problem-solving abilities.
Skills : MAC + PC, Microsoft Office Word, Excel, PowerPoint.
Description :
Created and check JavaScript tags Participated in troubleshooting and escalation .
Provided technical support for Clonetics, Bender MedSystems, Cell & Media product groups Provided product training for sales staff Trade-show .
Handled data entry, faxing documents and preparing packages.
Improved timeliness of database and prepared monthly reports for production manager.
Assisted Document Control department in special projects.
Managed of multiple projects, duties and assignments.
Served in a role of increasing responsibility overseeing technical services to 12 aggregate operations.
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