A Technical Services Coordinator takes responsibility for maintaining a high level of experience in operations of all customer-related equipment and facilities. A well-written Technical Services Coordinator Resume mentions the following core duties – setting up all audiovisual and general equipment for classrooms; maintaining the library and briefing rooms, taking responsibility for maintaining and managing emergency equipment and assisting in emergency training conducted by customers; installing equipment relating to technical services, stocking and distributing purchased manuals, and contacting vendors.
Education, work experience, and specialized skills vary from employer to employer, however, to the least a high school degree is expected. Besides, the following skills are also needed – a high degree of competence and audiovisual equipment; the ability to work in a team environment, and strong communication skills. Physical stamina to lift and move heavy items is also expected.
Headline : Seeking a Technical Services Coordinator position, responsible for Coordinating support of all non-technical day-to-day Field Service administrative requirements through coordination with Technical Assistance Center (TAC) Regional Service Supervisors and Senior Manager of Field Service Operations.
Skills : Applicant Tracking Systems, Microsoft Office.
Description :
Created and maintained RMA's including updating technical data, documenting changes in status and billing.
Created, updated, and received PO's and sales orders through SAP.
Quoted and sold spare parts and product upgrades directly to customer to include components, capacitors and memory.
Maintained material, serial numbers and vendor information for service through SAP.
Created invoices, credits and deliveries in SAP.
Ran weekly, monthly and annual reports from SAP/ Excel that are shared in meetings with customers/ management on a regular basis.
Conducted departmental meetings with accounting, shipping, production and engineers on a regular basis Manage all phases of rework projects including scheduling, cost, material purchasing and shipment of the project as completed.
Experience
5-7 Years
Level
Junior
Education
General Studies
Technical Services Coordinator Resume
Summary : With more than 20 years of experience in a support role, I bring expertise in recruiting, diversity programs, employee relations, training/development, records management, event planning, operations analysis, best practices, and internal communications. Easily adapt to changing work environments, utilizing solid problem-solving skills to overcome a wide range of challenges.
Skills : Microsoft Project, Microsoft Office, Technical Writing, Project Management.
Description :
Performed a variety of tasks including coordinating, processing, and scheduling factory training and onsite service requests.
Worked with customers to determine onsite service needs.
Maintained factory training database.
Coordinated with web designer to update corporate website with factory training schedule updates.
Scheduled and tracked internal technician module training, reported updates to supervisor, and maintained files for ISO audits.
Assisted Supervisor with department schedules, and call routing lists used by the call center.
Reviewed travel expense reports for accuracy before forwarding to management for approval.
Experience
10+ Years
Level
Senior
Education
Early Childhood Education
Technical Services Coordinator Resume
Objective : Creating assets and projects service quoting processing purchase orders parts allocation task creation case assignment accurate billing to the customer and final part designation.
Assisted in set up and coordinating technology used at school activities.
Worked with multiple data systems: Destiny, PowerSchool, InTouch and organize the three different systems to collect various school fees.
Collected payments and balance transactions.
Managed Textbook Depository.
Worked closely with teachers in serving English curriculum and interacting with students.
Able to liaise across multiple levels and groups to collaborate with teams and maximize productivity and efficiency.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Technical Services Coordinator Resume
Summary : Over 16+ years of experience in managing software and hardware applications Performed installation, configuration, training, maintenance, troubleshooting and repairs of Windows Servers, IIS Websites, .NET Applications, websites, web-based and mobile home banking solutions, SharePoint Managed the implementation of online.
Skills : MS Office, Planning Skills, Managing Skills.
Description :
Developed, documented, and revised system design procedures, test procedures, and quality standards.
Maintained critical files/folders on the network server and backing up files to guarantee their safety in the event of network failure.
Created method for centralization of Hardware assets providing the company with immediate substantial savings utilizing databases Analyzed information processing and computation needs and planned and designed computer systems using techniques such as structured analysis, data modeling, and information engineering.
Determined appropriate hardware and software based on corporate policy and end-user requirements.
Responded to incidents within SLA or within a timely manner with an appropriate level of urgency, and follows up with customers on all issues.
Used corporate incident management system to record and track all support work.
Managed all users' accounts pertaining to a business application, and access systems.
Experience
10+ Years
Level
Senior
Education
BS In Information Technology
Technical Services Coordinator Resume
Headline : Dynamic Management, Sales and Operations, extensive professional experience in Business Development, Strategic Outsourcing research. Outstanding relationship-building skills with suppliers, customers, and team members. Extensive International Business experience in a multi-cultural environment with communication challenges.
Skills : SAP, Microsoft Office, RCA's, Vibration Analysis, Noria Lubrication.
Description :
Prepared job scopes Direct negotiation with Vendors, analysis of the quotes in coordination with Procurement Department.
Used of PMA and risk analysis for each project.
Tested units post repair to make sure customer standard is met as well as inspect finished/ repaired products for blemishes, connector damage, and pin damage.
Frequently, viewed BOM and vendor data for raw material purchases in SAP.
Supported Department head and 5 Service instructors, keeping all their schedules and classes current and up to date.
Provided support to the IT Help Desk team by researching solutions to problems.
Created PowerPoint presentations, newsletters, renderings' Photoshop, etc.
Experience
5-7 Years
Level
Executive
Education
Associates In I Certified By Tech
Technical Services Coordinator Resume
Summary : Managing external customer communications both verbal and written in alignment with existing business protocols and concepts designed around a customer-first mentality.
Answered internal and external customer inquiries regarding power generation emissions.
Produced annual training calendar and schedules for staff, dealers, and customers [500+ people] Arranged travel and provided expense reimbursements up to a year in advance.
Managed several databases for Engine Service personnel including certifications, etc.
Ordered office supplies for 5 instructors and produced all classroom materials for more than 50 Service Training classes including technical manuals, service bulletins, schematics, drawings, PowerPoint scripts and presentations, and all applicable media [videos, DVDs, and CDs].
Coordinated expense outlays, expense reports, travel payments, training enrollments, etc for the department head, 10 Service managers, 5 instructors, and more than 200 service personnel.
Ensured accurate timekeeping, including charging to correct job, work order, and segment.
Complied monthly labor breakout reports for more than 400 service personnel.
Experience
7-10 Years
Level
Management
Education
BS
Technical Services Coordinator Resume
Summary : To Technical Services Coordinator 25+ years of work experience; direct and indirect leadership. High aptitude; able to learn new systems/methodologies quickly. Superb troubleshooting skills. Very customer service oriented and quality-driven. Great analytical ability, optimal for on-the-fly problem-solving. ACE Associate, 63% completion of ACE Practitioner. Chronological Employment History.
Skills : Microsoft Office, Applicant Tracking Systema, Customer Service, Recruiting.
Description :
Managed the Technical Services department.
Wrote procedures and policies for the department.
Provided technical services support via email and telephone.
Provided management with weekly, monthly, and quarterly status, assessment reports, and failure analysis using field data.
Issued RMA's and maintained service database.
Repaired and delegated repairs of returns.
Created the Field Alert Bulletin for reporting newly discovered problems with the released product.
Experience
10+ Years
Level
Senior
Education
G.E.D
Technical Services Coordinator Resume
Summary : Seeking a Technical Services Coordinator profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Maintained file room organized in alpha and numeric order and up to date.
Filed away status reports and pull files when necessary.
Sorted department mail/fax then deliver it to the appropriate claims handler Work with Infomaker, Global RAP, MS-Office.
Created documents in Powerpoint and Quark for department projects.
Data entry, Claim data is to be entered into RAP system.
Worked on other projects such as copy jobs, special projects with claims handler, Create and maintain records for offsite files.
Provided Help Desk Support.
Experience
10+ Years
Level
Senior
Education
GED
Technical Services Coordinator Resume
Headline : Hardworking, organized, Technical Services Coordinator professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Hired, trained, developed, and lead a 12-person technical services engineer team.
Developed and implemented new processes for network administration, support policies, and procedures for technical services engineers.
Assessed and evaluated emerging technologies for suitability with long-term organizational goals.
Assessed the capabilities of existing systems and processes with the goal of identifying improvement opportunities.
Procured hardware, software, and equipment.
Negotiated and administered vendor contracts.
Ensured the optimal performance of workstation equipment, user applications and databases.
Experience
5-7 Years
Level
Executive
Education
B.B.A. In Marketing
Technical Services Coordinator Resume
Headline : Responsible for Anticipating, designing, constructing, and maintaining the PC networks that serve the school, faculty, graduate students, and staff such that they seamlessly provide access to needed servers, applications, printers, peripherals, and network resources.
Skills : Acrobat, Microsoft Office, Autocad, Customer Service,.
Description :
Oversaw and carried out Department Coordinator duties: calendar management, event planning, meeting coordination, project management, invoice processing, expense reports, etc.
Assisted the Vice President of Engineering and team in their tasks.
Performed departmental special projects.
Arranged team travel, and liaised with associates to ensure on-road welfare.
Created hotel IT systems floor plans and schedule.
Managed the Hotel projects file bank.
Updated and manage the department's document management system.
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