Working in various industries including computer technology and accounting, the technical services manager executes multiple duties and takes charge of the technical issues of the company. A Well-written Technical Services Manager Resume should mention various other tasks such as – overseeing the equipment used, creating usage techniques of new equipment, scheduling maintenance, fixing equipment scheduling security maintenance, developing improved performance strategies and developing rules and regulations for the staff.
Technical services manager should hold a degree in the general field and have sufficient experience in the relevant field with a high level of proficiency in written and verbal communication. They should also depict high capabilities and skills of working on various software programs and have a thorough technical knowledge of the company’s product. Possessing additionally a popular certification will enhance career growth.
Objective : Self-motivated, organized and accomplished in the management of multiple business initiatives, who brings value to the organization through extensive knowledge.
Skills : Project Management, Team Management, Systems Integration.
Description :
Managed all systems integrations, platform development, and integration projects for Wholesale Security and Home Automation.
Technical supported of hardware and software applications of the Wholesale Security and Home Automation Program and its dealers.
Managed and maintained Central Monitoring Station infrastructure including all hardware and software.
Designed and developed custom solutions as they pertain to security and home automation platforms for a nationwide dealer network.
Developed and delivered training curriculum. Implemented electronic shipping manifest transition.
Assisted clients with the implementation and launch of new security and home automation products and platforms.
Analyzed metrics to increase efficiencies for the team and customers.
Experience
2-5 Years
Level
Junior
Education
Diploma
Sr. Technical Services Manager Resume
Summary : Direct experience in the Food Industry, encompassing all phases of industry operations, including plant and production management.
Skills : Microsoft Office, POS.
Description :
Contributed to the optimization of the quality and yield of ornamental plants and delivered an increase in company profits during a period of three years.
Defined the type and source of raw materials, and reduced costs, while establishing and maintaining a positive and cooperative relationship with the suppliers.
Recognized as innovative and consistently effective.
Improved labor efficiency through training and reorganization, reducing production cost.
Served as the primary Manager in the field of pesticides, fertilizers, and water quality control.
Ensured complete customer satisfaction with delivered products and services.
Experience
10+ Years
Level
Senior
Education
Engineering
Technical Services Manager II Resume
Headline : IT professional with experience in all areas of IT. Excellent customer service skills, Former customer service manager, and trainer. Exceptional communication and people skills.
Skills : Technical Skills, Management Skills.
Description :
Managed staff to achieve continuously available systems administration; help desk; telecom; and disaster recovery.
Vastly improved systems performance and availability by implementing new technologies such as NT/Windows clustering.
Implemented Nortel CTI and integrated with Lotus Notes technology for advanced call center capabilities.
Served as Technology Project Manager for successful JDEdwards ERP implementation.
Managed the design, construction, and move to a new data center.
Created an IT disaster recovery/business continuity plan from scratch.
Contracted with Sungard and performed a Business Impact Analysis.
Experience
5-7 Years
Level
Executive
Education
BS
Technical Services Manager/Analyst Resume
Headline : Advanced significantly with CSL and made the decision to stay with them. Advance with the company, eventually becoming the worker safety/food safety director for the company.
Skills : Microsoft Office 2010, Networking, Help desk Support, Management.
Description :
Managed, led, and mentored a department of employees consisting of network engineers from Level I, Level II, to Senior Engineer.
Responsible for overseeing technical service for over 100 clients in the Baton Rouge, Lafayette, and New Orleans areas.
Increased service department revenue from the previous year. Named the best "Technical Service Manager' in the company's history.
Developed team concepts, an escalation structure, and decreased turnover.
Played a vital role in increasing existing client support contracts.
Manage and develop a training program tailored around company solutions.
Enabled the company to have another item that the sales force could market.
Experience
5-7 Years
Level
Executive
Education
A.A.S
Technical Services Manager/Technician Resume
Headline : Technical Manager with out-of-the-box thinking skills, consistently exceeding expectations and able to manage, develop, and implement technical solutions.
Led technical support on all PCs, Macs, printers, faxes, VoIP, and system infrastructure.
Created identity and collateral marketing materials for four corporate business units.
Led critical web and print design projects using a text editor and Adobe CS products.
Designed CD packaging for HR and Safety products.
Provided concepts and digital illustrations for handbook - "Foundations for Sales Excellence".
Produced corporate presentations as well as invitations/signage for philanthropic events.
Built corporate intranet to provide employees easy access to forms and benefits information.
Experience
5-7 Years
Level
Executive
Education
B.F.A
Technical Services Manager I Resume
Objective : IT professional with experience ranging from software development to IT management Experience in the private sector, state government, and the federal government.
Skills : Microsoft Office, Salesforce, Hindsite, RazorSync.
Description :
Managed landscape maintenance overall budgets for maintenance division and irrigation division.
Built effective working relationships with a customer base via in-person meetings and electronic communications.
Hired and trained maintenance personnel in the safe use of equipment and work standards.
Trained irrigation personnel inappropriate use of equipment, materials, customer service, and work performance standards.
Performed daily safety training and reinforcement.
Allocated and maintained all trucks and equipment assigned to the division.
Proposed, estimated, and sold irrigation contracts, maintenance contracts, as well as enhancement contracts.
Experience
2-5 Years
Level
Junior
Education
Horticulture
Jr. Technical Services Manager Resume
Objective : Technology professional with more than nine years of experience supporting business networks in a variety of industries.
Skills : Programming, IT Management, Software Development.
Description :
Technical Services Manager and Administrator of corporate networked with office and users.
Managed the LAN/WAN network, routers, firewalls, managed switches, wireless, and VPN connections.
Administered of Microsoft Windows domain servers, VMware environment, storage, and backups.
Maintained Active Directory users, groups, devices with scripts to automate management.
Responsible for file directory oversight, permissions, resource configurations, and change management.
Performed scheduled maintenance and infrastructure changes to improve performance and availability.
Maintained network topology and infrastructure documentation.
Experience
2-5 Years
Level
Junior
Education
BS
Technical Services Manager III Resume
Summary : Demonstrated ability to effectively manage in a highly technical, regulated, fast-paced clinical environment. Recognized ability to manage diverse groups from Engineers.
Skills : Microsoft Office, Adobe Acrobat, Management, Delegation.
Description :
Developed and implemented new revenue avenues in Technical Services for global customers.
Mentored numerous positions including Project Management, Manufacturing Supervisor, and Purchasing.
Hired and trained new installation technicians. Assisted in achieving ISO certification.
Created matrix for measuring manufacturing, purchasing, and customer response in Technical Services.
Responsible for maintenance and compliance of all SOPs related to departments.
Responsible for creation and adherence to departmental and operational budgets.
Coordinated with different vendors and IT entities to establish the on-site registration network.
Experience
10+ Years
Level
Senior
Education
Business Administration
Technical Services Manager Resume
Summary : Maintenance Manager with increasing responsibility in food manufacturing. Have a superb track record in achieving results through the development of People.
Skills : Construction Management, Construction Management, Drafting.
Description :
Managed all engineering, utility, and technical functions in supporting a candy-making facility.
Responsible for maintenance budget and capital budget. Member of the Hershey Company Technical Organization.
Directed all safety systems, environmental affairs, and security for the facility.
Developed and implemented the site safety elemental program.
Led innovative methods to increase safety and risk awareness.
Decreased OSHA recordable injuries and plant first aids.
Worked order documentation and customer follow-up. Mixing of daily carbon block formulations.
Experience
10+ Years
Level
Senior
Education
Master Of Business
Associate Technical Services Manager Resume
Objective : A creative, inventive, and results-driven individual who enjoys being challenged. Expertise is based with both facility and manufacturing engineering relating to production.
Skills : Information Security, Healthcare Information Technology.
Description :
Areas included Network operations, data center operations, help desk, field technicians, and training.
Member of EHR Committee and deployed PAMF's first EMR in using Epic.
Designed and implemented the build-out of a new data center and coordinated the move.
Maintained HP servers for a user network. Servers were NT and setup clustering and load balancing.
Installed and maintained Citrix Winframe servers and other thin-client solutions.
Managed multiple Exchange mail servers for over user accounts.
Troubleshoot and quality testing of water equipment and filtration devices.
Experience
2-5 Years
Level
Junior
Education
BS
Asst. Technical Services Manager Resume
Headline : Extensive laboratory experience in clinical, reference, and manufacturing laboratory settings. Well developed communication and analytical skills.
Skills : Project Management, Team Management, Systems Integration, Security.
Description :
Ensured timely and proper resolution and escalation of issues coordinate with development and project teams for support and systems requests.
Provided Level 1 and Level 2 support as needed. Directed day-to-day actions for the technical support team.
Managed on-site and on-call schedules for 24/7 technical support.
Analyzed and maintaining service level standards while managing staff schedules, training.
Corrected performance through feedback, coaching, and one-on-ones.
Spearheaded process and quality process improvements for technical staff.
Processed orders for shipment, which included warehouse duties such as picking, packing, and forklift operation.
Experience
5-7 Years
Level
Executive
Education
Diploma
Technical Services Manager Resume
Headline : Experienced food scientist, coach, and leader of positive change. Deep functional experience with academic, small, and large companies. Strong technical background in product development.
Tasked with providing support for all existing and emergency response IT services.
Supported Wi-Fi routers, bridges, and access points. Assisted in design and migration to IBM SAN.
Setup managed and monitored satellite communications globally.
Deployed to multiple countries to relief efforts. Managed technical staff supporting global users.
Maintained network services, supported servers, disk arrays, and associated hardware components.
Analyze consumer water quality reports and submit findings to end-user.
Prepared weekly repair reports for management meetings. Ensuring quality of Carbon Blocks being molded.
Experience
5-7 Years
Level
Executive
Education
A.A.S
Sr. Technical Service Manager Resume
Summary : Information Technology Professional with extensive experience managing and maintaining complex systems and networks. Ability to maintain and improve the customers network and deliver an innovative and cost effective solutions. Exceptional trainer and mentor able to connect with both technical and non-technical clients at every level. Key strengths include: Network Administration, Project Management, Database Administration, Technical Training, Innovative problem solver.
Skills : Computer, Sales, Windows OS, Troubleshooting, Trainer, Microsoft Office Suite.
Description :
Ordered, configured, installed and set up new computers, routers, server, VOIP system, for new building.
Created new programs, task systems, and services to help Customer Service Representatives.
Assisted with development of agent performance database and automated email system.
Managed the data services as part of a team for all Virginia Government Agency Accounts including Virginia State Police, DMV, DSS, VDOT, Supreme Court, and several smaller agencies.
Installed, maintained and upgraded the VSP VPN network of over 600 sites.
Maintained inventory for all replacement and spare hardware.
In charged of scheduling circuit upgrades, moves and disconnects.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science In Forestry
Associate Technical Service Manager Resume
Summary : A challenging position in which educational training and experience can be fully utilized and rewarded with performance. Ability Summary A conscientious worker with sound mathematical abilities, pay strict attention to detail and completes assignments in a timely and accurate manner without supervision.
Skills : EMR, LIS, EHR, IT, Management, Finance.
Description :
Provided project schedules, progress reports and background documentation to I.T.
Collaborated with sales reps to determine proper equipment quotes.
Conducted all department staffing functions including recruiting, testing, interviewing and selecting new employees.
Managed vehicle fleet procurement, maintenance and dispersal.
Planned and coordinated all Technical Training.
Facilitated profit center goals, planning, compiling and managing within yearly department operating budget.
Serviced contract management including establishing contract pricing and coverage and maintaining profitability levels.
Experience
10+ Years
Level
Senior
Education
Masters Of Science
Technical Service Manager I Resume
Headline : Over the course of career have worked in many capacities including Sales, Management and Supervisory positions. For the last 10 years have been in a position of Technical Sales and Service. Experiences have given a wide range of skills and ability to work with different personalities and situations.
Skills : 6-Sigma, 5S, SAP And SOP, Continiuous Improvement Teaming.
Description :
Provided on-site visits on a corporate/executive level to diagnose and resolve issues.
Troubleshot hardware and software problems .
Provided support over the phone to help customers trouble shoot problems.
Completed a goal of five unit repairs a day.
Built specially designed Data Transfer machines for efficiency.
Provided strong customer service to customers looking for technical help Resume.
Provided a complete solution for technical customers.
Experience
5-7 Years
Level
Executive
Education
Bachelors In Business Management
Technical Service Manager Resume
Summary : One of the principles that apply everyday in the work field as well as personal matters, is: There will always be a better and effective way to doing things. This has become dedication and effort, to achieve and excel above all the goals that have set. have extensive experience repairing electronic equipment and computers, offering quality and speed in work that include: leadership, great team worker, quick learner, creative, supervision and Management experience, can also work with minimum supervision.
Skills : Program Development, Training & Development, Microsoft Office, Management.
Description :
Researched and Installed a GPS Web-based fleet management system resulting in a 25% reduction in vehicle repairs, increasing fleet utilization and route efficiency.
Responsible for space planning, equipment loan and placement contracts, installation and training.
Oversaw special events, equipment set up, programming and communication with event personnel.
Created multiple Standard Operating Procedures related to facilities, fleet, equipment service contracts and asset management.
Developed operational standards to optimize network & application availability, minimize network events, and ensure prioritization of escalations for a major Medical Organization in the Pittsburgh Metro area.
Coordinated operational activities for Resident and Implementation Engineers.
Managed Executive level meetings reviewing operational status, capacity & performance Metrics and process developments.
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