Technical Solutions Engineer Resume
Objective : As a Technical Solutions Engineer, worked customer tickets and resolved them within established SLAs, handled any escalations that came from the helpdesk, and triaged as necessary.
Skills : Technical Support & Troubleshooting, Customer Relationship Management.
Description :
- Participated in daily SCRUM calls.
- Participated in on-call rotation including occasional after-hours smoke checks.
- Continually strived to learn new skills and adapt to an ever-changing environment.
- Worked effectively and efficiently in a remote team environment.
- Communicated effectively to customers as well as team members.
- Skilled with SQL, creating/altering/running various scripts as needed.
- Skilled with Linux commands and navigation.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Computer Science
Technical Solutions Engineer Resume
Headline : As a Technical Solutions Engineer, served as a trusted advisor and lent credibility to utility-scale storage opportunities throughout the sales lifecycle, described technical solutions, and managed technical cases/opportunities as assigned.
Skills : Solution Architecture & Design, Programming Languages.
Description :
- Maintained customer data contacts, account health, and significant events, in company-supported CRM.
- Collected data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding.
- Handled communication with multiple internal teams.
- Communicated with all levels of customer understanding.
- Adapted to an evolving work environment.
- Managed multiple projects at one time against timelines.
- Provided the sales team and Stem’s customers with technical engineering support throughout the origination and design phases of renewable power and energy storage systems.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Technical Solutions Engineer Resume
Headline : As a Technical Solutions Engineer, found ways to help reduce the time from sign to live and handle larger capacities by working with the product team to develop new tools, and made sure to set appropriate expectations which can include having difficult conversations about expectations that came from the sales process.
Skills : Operating Systems, Cloud Services.
Description :
- Drove technical evaluations and POVs to success.
- Assisted sales teams with answering technical questions and helping customers define the project plan to integrate with the EasyPost platform.
- Helped customers through the setup process within the EasyPost platform.
- Worked closely with the CSM team to find new opportunities for growth within each account.
- Made sure customers stayed on task and went live promptly.
- Managed multiple projects at one time while still finding a way to provide a personal touch to each client.
- Built and maintained strong relationships with customers.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Technical Solutions Engineer Resume
Headline : As a Technical Solutions Engineer, I professionally present technical solutions in the forms of documentation and live demonstrations with a focus on maintaining a sales-oriented approach.
Skills : Networking & Security, Project Management.
Description :
- Provided proposal support to the sales team, via completing the technical and functional sections of RFI and RFP documents.
- Managed partner projects for implementations with the Company’s electronic payments processing platforms, and provided technical guidance for the partners.
- Produced and maintained records and documentation such as project status, statement of work, implementation guides, and general training materials.
- Maintained in-depth and current product knowledge, such as by research, testing, cross-training with team members, and continuously enhancing internal documentation.
- Provided ongoing feedback to the Product Development team.
- Combined in technical support, technical sales, technical client services, technical business analysis, project management, software product management, and/or software product design roles.
- Worked in the payments industry, preferably e-commerce, mobile, payment security & risk management.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Technical Solutions Engineer Resume
Headline : As a Technical Solutions Engineer, communicated with both technical and non-technical audiences., understood the general software development life cycle, and capable of developing small internal computer applications to provide proof-of-concept ideas, test, and troubleshoot client issues.
Skills : Data Analysis & Reporting, Excellent Communication Skills.
Description :
- Designed, developed, and maintained playbooks, demos, and other tools for executing successful, efficient pilots.
- Worked with AEs and PMs to identify customer-specific feature requests.
- Developed with Python, Java, and/or other web development languages.
- Worked in enterprise SaaS, cloud tech, finance, fintech, or similar industries in a technical capacity with end-customer engagement.
- Tracked record as a self-starter, motivated to independently unblock technical issues in the field with the customer, away from the mothership.
- Assisted with technical pre-sales support as a business analyst.
- Collected and analyzed requirements from team members, clients, and partners, then translated the requirements into technical solutions.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Technical Solutions Engineer Resume
Headline : As a Technical Solutions Engineer, collaborated closely with sales colleagues, contributing to qualification and sales strategies, and completed RFI's/RFP during the sales process, ensuring comprehensive responses.
Skills : Proficiency in software development and scripting languages a strong understanding of operating systems.
Description :
- Served as the security advocate for our customer base, addressing information security and data privacy concerns.
- Engaged with C-level executives to discuss system architecture, security practices, policies, and data privacy measures.
- Created Statement of Works (SOWs).
- Trained with RFI & RFP process.
- Welltrained with Single-Sign-On IDP technologies.
- Partnered with Scale AEs on the customer journey, delivering tailored demos and customer pilots according to requirements agreed with the customer.
- Developed technical domain expertise in Generative AI / Large Language Model applications for Enterprise use-cases including customers in financial services, insurance, SaaS, and similar enterprise use-cases.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Technical Solutions Engineer Resume
Headline : As a Technical Solutions Engineer, built custom API integrations using various IPaaS systems (Tray.io) and applications, and facilitated seamless integration of Affinity with diverse technology stacks.
Skills : Problem-solving skills, Analytical thinking, and diagnostic skills
Description :
- Collaborated with the Professional Services team to design and support complex solutions.
- Oversaw the implementation and success of pre-sales proofs-of-concept.
- Utilized project management skills and collaborate with technology partners as needed.
- Provided technical advice and support for sales opportunities, engaging with technical contacts, developers, and key stakeholders in prospect/customer organizations.
- Ensured accurate positioning of Affinity and addressed technical objections through effective communication.
- Conducted product demonstrations and presented to prospect/customer contacts.
- Crafted formal RFP response documents and high-level integration implementation plans.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Technical Solutions Engineer Resume
Summary : As a Technical Solutions Engineer, engaged with customers in a technical consultancy and advisory role throughout the full customer lifecycle, including pre-sales, onboarding, technical support, and business reviews.
Skills : Understanding of security frameworks and familiarity with compliance standards GDPR.
Description :
- Formulated and executed strategies to exceed our company's revenue targets.
- Built deep relationships with customers to enable them to be Panther champions.
- Served as the customer advocate to other Panther teams, including Product, Sales, and Marketing.
- Continuously improved professional skills and knowledge with a focus on security engineering and detection and response.
- Supported team, working with customers to solve technical issues of broad scope and high complexity.
- Computed and related technologies and practices, preferably AWS.
- Used Python and SQL to deliver enterprise-grade solutions.
Experience
7-10 Years
Level
Executive
Education
Bachelor's In Computer Science
Technical Solutions Engineer Resume
Summary : As a Technical Solutions Engineer, collaborated with Snap product engineering teams and cross-functional partners to meet business needs, understood and applied deep knowledge of products, technologies, and business to build solutions to solve problems at scale.
Skills : HIPAA, PCI-DSS.
Description :
- Designed and built end-to-end systems and launch-plan strategies.
- Used a broad range of technical and soft skills to build productive relationships with partners and independently resolve complex technical and business needs while contributing to partner documentation.
- Applied expertise and product insight to deliver high-quality project/integration/partner engagements, while influencing product roadmap to meet the business needs.
- Wrote and shipped reliable, scalable, and efficient code.
- Built and improved solutions in collaboration with engineering, product, and cross-functional partners.
- Identified and surfaced insights using metrics on product usage to increase adoption and provide new solutions that address the needs of partners.
- Worked with partners to develop a long-term strategic plan, grounded on business objectives, and managed partners during integrations with Snap’s platform products and ensure value creation.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Computer Science
Technical Solutions Engineer Resume
Objective : As a Technical Solutions Engineer, trained with SalesForce or Jira a plus, utilized development and programming experience to ensure a solid and scalable overall implementation.
Skills : Python, PowerShell, Bash, TCP/IP.
Description :
- Served as the consultative partner to our merchants during their integration with Adyen by advocating for payment best practices.
- Developed subject matter expertise in specific solutions/verticals (e-commerce, point of sale, multi-faceted platforms).
- Worked together cross-functionally with Sales, Account Managers, Product, and Engineering to get merchants live.
- Integrated with web APIs, modern web frameworks a plus (React, Node.js).
- Learned new technologies and understood complex systems (APIs, databases, SDKs).
- Identified and communicated pragmatic solutions to complex integration problems.
- Built new products and improved existing ones.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Computer Science
