The Technical Support Analysts are involved in understanding, supporting and resolving a gamut of technical problems put in-forth by the clients. These Support Analysts also analyze and interpret data, identify issue giving areas, deliver solutions and as well offer operational metrics. The other core tasks shouldered and mentioned on Technical Support Analyst Resume include – regular updating of client issues, analyzing and inferring conclusions, providing technical leadership and training, directing the activities of the lower level technician, and contributing in overall operations at the help desk area.
Technical competencies are a must for this post, however, employers want to see in addition, these qualifications as well – a strong level of technical capacities, collaboration skills, very strong knowledge of various operating metrics like SQL, LINUX, and Windows; a stronghold of network infrastructures and time management skills. This position normally requires a Degree in IT related field with a thorough knowledge of desktop and technical support systems.
Summary : Diverse background includes procurement, project manager, technical support, field service, and managerial experience.Demonstrates high energy, effective troubleshooting and problem solving skills. Works well under pressure and with minimum supervision. Knowledgeable customer service professional, with a proven ability to provide each customer with services to meet their specific needs.
Skills : Highly Skilled In AutoCAD And Adobe Applications. Working Knowledge Of Oracle, DOS, Windows Operating Systems, Lotus Notes, Groupwise, And Microsoft Office Applications.
Description :
Fielded customer support calls on all products including laserbased scanners, CCD cameras, dimensioners, and multiplexers.
Utilized an Oracle database to track customer contacts.
Provided quick response solutions to failures with series 3800 camera systems.
Replaced motherboards on over 300 cameras in 200 locations in time sensitive situations.
Technical support liaison to all field technicians and sales representatives for Western US.
Troubleshot and problem solved over 40 separate products.
Wrote and implemented ISO 9000 flowcharts for troubleshooting.
Edited and updated user manuals for laser based scanners.
Experience
10+ Years
Level
Senior
Education
Computer Science
Technical Support Analyst II Resume
Summary : Fast learner that can retain information in minimal time Maintains professionalism with excellent work ethics Thorough knowledge of Windows Operating Systems (ME, 2000, XP, Server Vista, Windows 7), Word Perfect, Adobe Acrobat, Microsoft Office 2003, 2007 and 2010 (Word, Excel, Access, PowerPoint, Outlook) Experience with Active Directory, Diagnosing computer malfunctions and problems, Communicating with system through operator commands.
Skills : In-depth knowledge of computer hardware systems, routers, and peripherals.
Description :
Provide technical expertise and support to customers.
Provide technical guidance and instruction on the use of Wave computer technologies.
Communicate technical information to non-technical personnel.
Follow standard Help Desk operating procedures, accurately logging all customer information using case-tracking software.
Manage Customer Support requests and escalate when necessary to ensure clients' problems are handled as expeditiously as possible.
Follow-up on support issues with customers to ensure that problems are resolved.
Assist in the creation of knowledgebase articles for internal and external use.
Reproduce possible bugs and research solutions.
Experience
7-10 Years
Level
Management
Education
MA
Technical Support Analyst (Contract) Resume
Objective : Desktop support Technician/administrator with experience in troubleshooting, upgrading, configuring, and maintaining equipment. Additional experience includes planning, setting up local area networks, configuring TCP/IP, and digital photo processing. Interpersonal skills with excellent problem solving skills, outstanding work ethic and time management. Constantly improving my abilities and willing to train by any means necessary to step up and meet the challenge of your company.
Skills : Programming Languages: C, C++, Core Java, Python, Shell Scripting, PHP, HTML. Software: Matlab, Windbg, John The Ripper, HashCat, Nesus, Nmap. OS: Windows 7, Ubuntu, OS X.
Description :
Perform PC support duties including installation of new hardware, upgrading existing hardware and problem resolution between hardware and software.
Installed software, software upgrades and configuration of new users.
Backed-up and restored relevant data on Windows Networks.
Evaluated and assisted in the decision making process for hardware and software.
Maintained and upgraded all computer supplies to support distributed computing.
Developed expendable supply and maintenance budgets.
Provided technical troubleshooting, upgrades, set-up networks, repairs, and customer training and service for IBM PC compatibles XT's - 486's, MS-DOS and Window environments.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Technical Support Analyst III Resume
Summary : Dear Human Resources/Hiring Manager: I would like to express my interest in exploring a position within your company that allows for advancement and growth. My background experience, along with my discipline achieved through my military background make me an ideal candidate for your organization.
Skills : TESST College Grade Average A Achieved In All Classes.
Description :
Responsible for providing front-end, help desk support to clients.
Support for all IT products and services, including answering questions from clients, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality and communicating policy effective.
Accurate and timely resolution to client's technical issues.
Research and in-depth troubleshooting to resolve technical issues.
Records reported problems in the Ticketing System.
Update tickets with activities and closes tickets with resolution on completion of the job.
Elevates complex and or high priority problems to the appropriate support groups for resolution.
Experience
7-10 Years
Level
Management
Education
Diploma In Technology
Technical Support Analyst/IT Help Desk Resume
Summary : To obtain a position that takes full advantage of my diverse skills. My areas of expertise include years of technical support, an extensive computer proficiency, retail management and sales, and providing unparalleled customer service.
Skills : Airwatch, Adobe Creative Suite, Technical Support, Recruitment, Relationship Management, Administration, Computer Skills, Information Technology, Time Management, Leadership.
Description :
Support many Windows, OSx and Unix/Linux systems and various warehouse management software products at all of the distribution centers throughout the US for the The GAP.
Manage Trouble Ticket and Service Order resolutions through HP Service Manager.
Setup users in Provisioning with different access levels for various software products, as well as access to departmental drives.
Reset passwords and remove locked accounts through active directory, UNIX/Linux, and Web application software.
Setup and run SQL queries through Oracle Database to manage the SKU's for the UPC codes which are scanned in the warehouse software.
Manage and support multiple networking issues throughout all of the distribution centers.
Create access for VPN tokens as well as support the database that supports VPN's.
Run MS Communicator for application sharing to allow the mirroring of a support issue.
Experience
7-10 Years
Level
Management
Education
Business Administration
Technical Support Analyst I Resume
Summary : COMPTIA Certified Healthcare IT Technician with a passion for solving the unsolvable. Skilled in handling stressful and critical situations with minimal degradation in performance. Solid background in system and application support, quality assurance and compliance, service to customers and escalation resolution. Committed to continuous personal development.
Skills : Strong passion for web development Vast experience.
Description :
Assisted in troubleshooting user problems relating to Operating System, Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies.
Installed logical printers on a print server and prepared print servers to host clients.
Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies via Active Directory.
Performed full and incremental backups using Tivoli as part of the Forbo's business continuity strategy.
Assisted on on-site visits and hardware troubleshooting and local system upgrades.
Experience
7-10 Years
Level
Management
Education
Information Systems
Advanced Technical Support Analyst Resume
Summary : Seeking a challenging position in a customer-facing role that will allow me to utilize my extensive skills and experience.
Skills : Networking, Cisco, Linux, Windows, OSX, SSH, Putty, Command Line, Data Analyst, Proactive Monitoring, Protocols, Etc.
Description :
Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks); and developed functional specifications for IT group.
Utilizes the appropriate call tracking and resolution software application to enter documentation of customer interactions, inquiries, complaints and issues.
Perform all other duties and special projects as assigned.
Confers with FMS customers and other callers by telephone to obtain details regarding their needs, issues, complaints and requests to ensure appropriate attention and resolution according to policies and procedures.
Exercises good judgment and listening skills to obtain the necessary information in order to effectively triage call and ensure resolution.
Immediately reports any complaints from intake calls to supervisor for follow-up and resolution.
Utilizes the appropriate call tracking and resolution software application to enter data to ensure accurate records/documentation of customer interactions and transactions, recording details of the inquiries, complaints and issues.
Maintains and updates database with current data and status of the call as appropriate.
Experience
10+ Years
Level
Senior
Education
Medical Assistant
Lead Technical Support Analyst Resume
Summary : IT professional with expertise in configuring, programming and debugging computer networks. Highly skilled, results driven, motivated Technical Support Analyst with strong record of success in diagnosing, troubleshooting and repairing PC/server hardware and implementing technology solutions. Diagnosed, configured and built over 3,000 servers/storage systems/network appliances. Broad based background in system administration, computer networking, deployment, and computer maintenance.
Skills : Active Directory, Microsoft Office, Avaya, Office 365, LANDesk, Serena Business Manager, Mac OS X, PC, Android, IOS, Desktop Support, VPN, BlackShield, IP Office, Hardware, Troubleshooting.
Description :
Provided exceptional customer service that increased customer satisfaction levels.
Exceeded response times and resolution goals.
Deliver remote technical and application support to customers for the ProVation MD, Provation Order and RN/MultiCaregiver software, by phone and remote system access.
Troubleshoot and diagnose issues related to software, hardware, networking, application functionality, configuration and content.
Plan, analyze and execute server and desktop application software installs and upgrades.
Thoroughly document all reported issues and customer inquiries.
Identify customer need, prioritize issues and, when necessary, refer the customer to other resources, such as Account Managers, product enhancements, or additional training.
Manage the transition to ensure customer satisfaction from a support perspective.
Experience
7-10 Years
Level
Management
Education
Dental Assistant
Sr. Technical Support Analyst Resume
Summary : Competent professional with 17+ years of customer support in the enterprise software industry. Possess a strong foundation in technical knowledge and a deep understanding of the situations encountered in the software industry. This foundation has been enhanced with business management expertise and keen insights into customer management. My goal is to apply this unique combination of skills to provide customers with the best experience they can have with my employer.
Skills : Web Management, Basic Scripting, Software support, Microsoft office experience.
Description :
Assisted with upgrading network infrastructure to all Cisco equipment.
Supported 800+ end users with software and hardware issues.
Setup phone lines and extensions on Definity switches including voicemail using Call Xpress.
Supported and assisted setting up all Windows servers.
Setup and supported PCs connecting to foreign devices which included CMMs and lathes.
Contacted vendors for software upgrades and hardware support.
Provided input and assistance for new software purchases to meet business requirements.
Experience
7-10 Years
Level
Management
Education
Medical Assistant
Software Technical Support Analyst Resume
Objective : Hard working individual looking for a challenging career full of new opportunities. Continuing education through Pittsburgh Technical College for a Bachelors Degree in Information Systems and Technology. Work full-time while attending college part-time. Built excellent communication skills through years of working in the retail industry.
Skills : Information Technology.
Description :
Provided support for all Information Technology products and services.
Support included answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.
Determined the most effective manner to resolve client's technical issue.
Engaged in research and in-depth troubleshooting to resolve technical issues.
Imaged and deployed desktops and laptops to employees.
Recorded required customer and problem information into the Ticketing System.
Updated tickets with appropriate journal entries of activities, and closed tickets with resolution entered upon completion of the job.
Experience
2-5 Years
Level
Junior
Education
Criminal Justice
Jr. Technical Support Analyst Resume
Objective : Upcoming B.S., Management Computer Systems (80 credits). Over a decade of highly successful background as a Technical Support Analyst and IT Technician. Knowledgeable in supporting Windows-based systems. Expertise in training employees and clients in advanced systems. Subject Matter Expert in Adobe Standard X, virus and spy ware removal. Long-term experience in the financial services and accounting sectors.
Skills : Unix Administration, Windows 7, Windows 2012, Solaris, System Administration.
Description :
Configure desktop computers, peripherals, and software products for network and stand-alone environments.
Highly skilled in troubleshooting hardware, software, LAN, WAN and operating system issues.
Received requests for technical support through ticketing system and maintained excellent response times as well as documenting solutions.
Create, delete or disable user accounts in AD.
Imaged new desktops and laptops using Symantec Ghost and transferred user profiles, setting's to new system.
Created instructional documentation to assist users in using company resources such as VPN client, installing network Printers and connecting to multiple Outlook mailboxes.
Upgraded existing workstations and laptops from Windows XP to Windows 7.
Used remote tools such as DameWare to support users with software and hardware related constraints.
Experience
2-5 Years
Level
Junior
Education
Human Services
Technical Support Analyst Resume
Objective : I am a motivated and personable professional with a talent for quickly mastering technology. I am amicable, have a great attitude and able to work well with a team. I am poised and competent with the ability to easily transcend cultural differences. I am experienced in handling sensitive and confidential records and information. I have a demonstrated history of solving technical and non- technical issues in a timely and orderly fashion.
Skills : Troubleshooting for Windows XP/Vista/7/8/10 and Mac, Computer Hardware, Microsoft Office expert, CompTIA A+ Course, Microsoft SQL Server 2012/14, Language: Spanish - Read, Write and Speak., Language: Portuguese - Native., Microsoft C#.NET.
Description :
Offered remote support using net meeting and pushed applications to user with MS SMS.
Provided support for database AS400iSeries and VPN support using RSA SecurIDs.
Remote management of HP Proliant Servers via iLO and RDP.
Monitored networking using HP OpenView Network Node Manager.
Examining and troubleshoot network connectivity of routers and switches.
Created and maintained system using Symantec Backup Exec.
Ran software upgrades in the helpdesk and upgraded hardware on desktop and laptops.
Experience
2-5 Years
Level
Junior
Education
Computer Technical Support
Tech Support Analyst Resume
Summary : A highly motivated CompTIA A+, Network+ and MCP technician with extensive experience in computer troubleshooting and repair, excellent customer service skills. Able to communicate technical information in language users can understand.
Skills : Computer , Microsoft Office, Sql Server, Warehousing.
Responsible for Assistant to the IT Manager Network administrator for company virtual private network via active directory and servers to include Microsoft exchange, .
Responsible for installing and maintaining employee workstations, routers, switches, point of sales, printers, fax machines, credit card/check .
Responded to employee IT inquiries on site, via telephone, or remotely via Citrix GoToAssit.
Assisted employees in troubleshooting and problem solving to facilitate their role in the company and ensure they have all the IT tools required
Supported any and all issues reported by customers.
Responsible for opening and resolving all types of trouble tickets.
Experience
10+ Years
Level
Senior
Education
B.S.
Sr. Tech Support Analyst Resume
Summary : Experienced and goal-oriented professional in tech support. Experienced in face to face customer interactions and over the phone support. Have been in the telecommunications field for over 12 years. Currently expanding knowledge in pursuing a BS Degree in Management concentrating on Project Management and Customer Service.
Skills : Microsoft Office, Mobile OSes, Active Directory, Printer Management, Meraki Network Equipment, Kaspersky Security Center, Microsoft Office 365.
Description :
Took inbound calls to support FiOS Services, Installations, and Orders.
Walked customers through any issues with services.
Supported video, data and telephony.
Used various tools and diagnostic tools to help identify service issues and help resolve with the customer and/or internal departments for network issues.
Provided excellent customer service while answering incoming customer calls regarding orders inquiries and technical issues.
Took approximately 40 to 50 incoming tech support calls.
Provided fiber to the home activation support; (ie: phone, internet and tv) Password resets.
Experience
10+ Years
Level
Senior
Education
BS In Business Management
Associate Tech Support Analyst Resume
Headline : To secure full time employment in a challenging position in the field of computers/ information systems that offers hands on opportunities to learn and experience current technologies and solutions.
Skills : Software Technical Support, SQL Programming, Team Management.
Description :
Met with customers for repairs and custom programming need.
Provided network and security support FrontPage support for interactive Web based forms .
Provided systems and network support for internal users via email, telephone and in person.
Trained internal end-users on system and software basics.
Supported SMART Boards Technologies for internal users.
Setup and support mobile e-mail users via Good Enterprise Services.
Managed IP phones via Cisco Unified CM Console.
Experience
5-7 Years
Level
Executive
Education
Industrial Technology
Tech Support Analyst III Resume
Summary : Proven IT Systems Analyst with 10 years of progressing responsibility in the operations and maintenance of networked systems, software, hardware configurations and system administration.
Skills : Microsoft Word And Excel.
Description :
Responsible for Help Desk and Field Support of Windows and Mac networked devices at a 33 office Law Firm in 3 states.
Responsible for Installing and troubleshooting internal software and third party software.
Supported desktop, laptops, handheld and mobile devices, printers and scanners, IP phones and all other peripherals needed in a banking environment.
Performed backup and restores when replacing computers.
Remote supported using Remote Desktop, Dameware, imbedded IE and other remote tools.
Worked in a ticketing system where I get my tickets for client support.
Completed ahead of schedule to ensure needed applications were online prior to launch.
Experience
7-10 Years
Level
Management
Education
Diploma
Tech Support Analyst Resume
Objective : Technically proficient in SQL Server 2012, MS Office, MS Project and Python. Additional programming knowledge in assembly and JAVA. Particularly jGRASP and some Eclipse. Great personality and lead by example attitude at the workplace Superb planning, interpersonal, communication, and sales skills. Willingness to learn new things. 5 years of successfully managing groups to plan out and achieve tangible goals.
Skills : Project Management, Statistical Analysis, Research And Development.
Description :
Created and modified documentation on Sharepoint.
Reported on metrics related to support.
Assisting with QA on ad-hoc reports and monthly client reports.
Monitored program operations to identify potential issues before they happen or before they are reported by our customers.
Created reports to help clients analyze their data or to help solve a specific client issue.
Used SQL server to write queries that check on file processing and proper data flow through system.
Tracked areas of work where Tech Support lacks tools and engaging with PMO and Engineering to explain how we can improve in these areas.
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