A Technical Support Coordinator will help to monitor and maintain the company’s computer system and networks. Acting as the first point of contact for all technical assistance, the individual performs all the duties mentioned on the Technical Support Coordinator Resume – working with customers and identifying computer problems, resolving issues by providing effective solutions, logging and keeping record of all customer and employee’s queries, analyzing call logs to spot underlying problems, updating self-help documents so that the customers or employees can solve the problems on their own, testing and fixing faulty equipment and working with field engineers so fix serious problems.
Many employers will be looking for skills like – the ability to assess the knowledge level of customers and employees, up-to-date technical knowledge, a deep understanding of the software and equipment being used, record-keeping skills and strong customer care skills and the ability to deal with difficult callers. The minimum requirement includes a high school diploma with relevant professional certification.
Objective : Driven Technical Support Coordinator with 2 years of experience in resolving technical issues and enhancing customer satisfaction. Skilled in providing timely support, coordinating training sessions, and managing system configurations. Passionate about leveraging technical expertise to streamline operations and improve service quality. Committed to fostering strong customer relationships and delivering effective solutions.
Skills : Microsoft Office Suite, Team Collaboration, Technical Troubleshooting, Problem Solving
Description :
Scheduled and coordinated daily activities for the technical support team, optimizing workflow.
Provided on-site technical support and training for business telephone systems, enhancing user experience.
Facilitated weekly meetings with sales and technical teams to improve communication and efficiency.
Managed a comprehensive schedule for system installations, upgrades, and repairs.
Worked directly with clients to customize Norstar phone systems, ensuring their specifications were met.
Conducted training seminars, educating customers on system features and best practices.
Oversaw technician dispatching, troubleshooting, and customer communication for issue resolution.
Experience
0-2 Years
Level
Entry Level
Education
A.S. IT
EP Technical Support Coordinator
Resume
Objective : Dedicated EP Technical Support Coordinator with 5 years of experience in delivering exceptional technical assistance and boosting customer satisfaction. Proficient in troubleshooting complex systems, managing support processes, and training users. Eager to apply my technical acumen to enhance operational efficiency and foster positive client relations.
Skills : Technical Documentation, Troubleshooting Techniques, Service Level Agreements, Data Analysis, Technical Writing
Description :
Provided tier 1 technical support, guiding users through troubleshooting and problem resolution.
Diagnosed and resolved hardware and software issues, ensuring minimal disruption to operations.
Delivered comprehensive setup instructions for data and voice products to enhance user experience.
Conducted in-depth troubleshooting of PC operating systems, focusing on network configurations.
Managed departmental tools and online resources, including Knowledge Base, to facilitate customer resolutions.
Generated and tracked Remedy trouble tickets, ensuring timely escalation to appropriate teams.
Collaborated with cross-functional teams to ensure seamless service delivery and customer satisfaction.
Experience
2-5 Years
Level
Junior
Education
B.S. IT
Technical Support Coordinator Resume
Headline : Accomplished Technical Support Coordinator with 7 years of experience in troubleshooting and resolving complex technical issues. Expert in customer engagement, providing efficient solutions, and optimizing support processes. Adept at collaborating with cross-functional teams to enhance service delivery and ensure customer satisfaction. Focused on leveraging technical skills to drive operational excellence and improve user experiences.
Skills : Scripting Skills, Cybersecurity Awareness, Backup Solutions, Virtualization Technologies, Mobile Device Support, Web Technologies
Description :
Provided expert service and support to end-users via automated call distribution software and remote connections.
Engaged with customers to address inquiries, resolve concerns, and fulfill requests regarding products and services.
Analyzed customer information to diagnose issues by evaluating symptoms and providing solutions.
Managed technical support operations to ensure timely resolution of customer issues.
Conducted thorough research using available resources to resolve complex customer issues.
Identified and escalated priority issues according to client specifications, ensuring timely resolutions.
Coordinated with cross-functional teams to enhance service delivery and customer satisfaction.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
Claims Technical Support Coordinator
Resume
Summary : Accomplished Claims Technical Support Coordinator with 10 years of expertise in managing complex claims processes and delivering high-quality customer support. Adept at troubleshooting issues, coordinating with cross-functional teams, and enhancing operational efficiency to ensure client satisfaction. Committed to utilizing analytical skills to improve service delivery and resolve challenges effectively.
Managed client claims to ensure accuracy and compliance with company policies.
Processed and reviewed claims received via various channels, ensuring timely resolutions.
Coordinated with internal teams to facilitate effective communication regarding claims status and requirements.
Provided expert guidance on claims processes to clients, enhancing their understanding and satisfaction.
Identified and resolved discrepancies in claims, ensuring adherence to regulatory standards.
Generated detailed reports on claims metrics to support management decision-making.
Leveraged technology to streamline claims processing and improve overall efficiency.
Experience
7-10 Years
Level
Management
Education
B.S. in BA
Technical Support Coordinator Resume
Headline : Dynamic Technical Support Coordinator with 7 years of experience in delivering effective solutions and enhancing user satisfaction. Proficient in troubleshooting complex technical issues and coordinating cross-functional team efforts. Committed to optimizing support processes and fostering strong client relationships to drive operational success and service excellence.
Facilitated communication between customers and technical teams for issue resolution.
Implemented best practices for incident management and escalation procedures.
Monitored support ticketing system for efficiency and response times.
Conducted regular training sessions to keep staff updated on new technologies.
Collaborated with product teams to provide feedback on customer issues and product improvements.
Created and maintained reports on support performance and customer feedback.
Ensured compliance with service level agreements (SLAs) and quality standards.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
Customer & Technical Support Coordinator
Resume
Objective : Customer-focused Technical Support Coordinator with 2 years of experience in delivering robust technical assistance and enhancing client satisfaction. Proficient in troubleshooting issues, managing support workflows, and conducting training sessions. Eager to apply my technical skills to optimize service delivery and strengthen customer relationships. Dedicated to providing effective solutions and improving operational efficiency.
Established and documented help desk policies to enhance service delivery.
Provided technical support via phone and email, resolving issues efficiently.
Managed incoming incidents and escalated complex issues to appropriate IT teams.
Conducted training for new help desk staff, ensuring effective onboarding.
Generated reports for management to track performance and identify areas for improvement.
Developed a web-based service management system to streamline support operations.
Utilized BMC Remedy to track and manage support tickets effectively.
Experience
0-2 Years
Level
Entry Level
Education
AAS-IT
Technical Support Coordinator Resume
Summary : Results-oriented Technical Support Coordinator with a decade of expertise in resolving intricate technical issues and enhancing user satisfaction. Proficient in coordinating support operations, optimizing processes, and leading cross-functional team initiatives. Committed to leveraging technical knowledge to drive efficiency and deliver exceptional service solutions to clients.
Resolved technical support and customer service inquiries efficiently, enhancing user satisfaction.
Processed inbound technical support calls, ensuring prompt assistance and resolution.
Managed sales and provided information on wireless products and services to customers.
Coordinated equipment orders for upgrades and replacements, streamlining the customer experience.
Executed Tier I and II troubleshooting for equipment and network issues, serving global clients.
Conducted equipment troubleshooting and facilitated the processing of replacement devices.
Addressed escalated issues effectively, retaining customer loyalty and meeting business goals.
Experience
10+ Years
Level
Executive
Education
B.S. IT
Maintenance Technical Support Coordinator Resume
Summary : Results-driven Maintenance Technical Support Coordinator with 10 years of experience in optimizing technical workflows and enhancing system reliability. Expert in troubleshooting complex issues, managing support operations, and fostering cross-functional collaboration. Passionate about leveraging technical skills to improve service quality and ensure customer satisfaction.
Skills : Technical Expertise, User Account Management, Communication Skills, Disaster Recovery, Performance Metrics, Root Cause Analysis
Description :
Maintained and optimized systems, ensuring high performance and reliability.
Authored clear, concise reports for system documentation and project tracking.
Provided tier-2 support for technical issues, diagnosing problems through user interaction.
Managed problem resolution processes, encompassing identification, research, and follow-up.
Ensured compliance with ticketing protocols, serving as a primary contact for customer inquiries.
Assisted with various software applications, including Windows and network systems.
Operated AS400 for job setups, label printing, and operational tasks.
Experience
7-10 Years
Level
Management
Education
B.S. IT
Technical Support Coordinator Resume
Objective : Enthusiastic Technical Support Coordinator with 2 years of experience in troubleshooting technical issues and enhancing user experience. Adept at providing swift solutions, managing support workflows, and conducting training sessions. Driven to utilize technical expertise to streamline operations and foster positive client relationships while ensuring high-quality service delivery.
Assisted customers with billing inquiries and account modifications, ensuring clarity and satisfaction.
Managed a high volume of inbound calls in a fast-paced call center, maintaining composure and efficiency.
Prioritized tasks effectively to meet quotas while delivering exceptional service.
Enhanced customer loyalty by providing world-class service and support.
Strived for first-call resolution, leading to a significant decrease in repeat inquiries.
Participated in ongoing training to stay current with product and service updates.
Collaborated effectively with team members to create a supportive work environment.
Experience
0-2 Years
Level
Entry Level
Education
B.S. IT
Assistant Technical Support Coordinator Resume
Objective : Enthusiastic Assistant Technical Support Coordinator with 5 years of experience in resolving technical challenges and elevating customer satisfaction. Adept at troubleshooting systems, managing support processes, and training staff. Committed to utilizing technical expertise to enhance operational efficiency and foster strong client relationships.
Skills : Time Management, Ticketing Systems, Knowledge Base Management, Firewall Configuration
Description :
Resolved complex inquiries related to wireless equipment, enhancing customer satisfaction.
Collaborated with various departments to ensure seamless technical support.
Troubleshot and communicated technical solutions clearly to clients.
Followed up on customer issues to ensure resolution and satisfaction.
Utilized multiple applications for billing, provisioning, and trouble ticket submission.
Managed customer relationships to foster loyalty and retention.
Consistently surpassed departmental performance metrics and goals.
Experience
2-5 Years
Level
Junior
Education
A.A.S.
Technical Support Coordinator Resume
Headline : Accomplished Technical Support Coordinator with 7 years of experience in delivering comprehensive technical support and enhancing customer satisfaction. Proficient in diagnosing complex issues, implementing effective solutions, and leading cross-functional collaboration. Committed to utilizing technical expertise to optimize service delivery and drive operational excellence.
Achieved top performance ratings by surpassing Verizon Wireless customer survey benchmarks.
Provided expert technical support for voice and data products, ensuring timely resolution.
Troubleshot complex mobile broadband and network issues, enhancing customer satisfaction.
Negotiated and resolved conflicts effectively, maintaining strong customer relationships.
Assisted customers through escalated situations, providing tailored solutions.
Managed account configurations on the firewall and set up network printers using LPR ports.
Led software installations and user access permissions for Lotus Notes.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
Technical Support Coordinator Resume
Objective : Motivated Technical Support Coordinator with 2 years of experience in addressing technical challenges and improving client satisfaction. Proficient in diagnosing issues, coordinating effective solutions, and enhancing operational workflows. Eager to leverage technical skills to streamline support processes and build lasting customer relationships.
Skills : Technical Coordination, Security Protocols, Voip Systems, Customer Feedback Analysis, Training Development
Description :
Diagnosed and routed inbound technical support calls, ensuring timely resolutions.
Tracked service requests (SRs) and followed up on outstanding issues for customer satisfaction.
Generated and distributed weekly reports on SRs requiring follow-up.
Coordinated warranty repairs and managed parts replacement effectively.
Provided cost estimates and proposals for spare parts to clients.
Assessed devices for warranty eligibility and identified network/application issues.
Collaborated with cross-functional teams to enhance service delivery and support efficiency.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
Build an ATS-friendly Technical Support Coordinator Resume
