A Technical Support Officer is an engineering role, wherein duties such as solving network issues, and configuring operating systems are carried out. Other associated duties are listed on the Technical Support Officer Resume as – researching and identifying solutions to software and hardware issues; diagnosing and troubleshooting technical issues; tracking computer system issues, properly escalating unresolved issues; providing prompt and accurate feedback to customers; referring internal and external resources to provide accurate tech solutions; preparing accurate and timely reports, and documenting technical knowledge in the form of notes and manuals.
Apart from proven work experience, the following skills are also needed – hands-on experience with Windows/Linux/Mac OS environment; the ability to diagnose and troubleshoot basic technical issues; familiarity with remote desktop applications and help desk software, and the ability to provide step-by-step technical help. A degree in IT or computer science is commonplace among job applicants.
Headline : To establish a long-term career in a company where I may utilize my Technical Support Officer professional skills and knowledge to be an effective Technical Support Officer and inspiration to those around me.
Skills : MS Office, Multitasking, Management.
Description :
Installed, configured, performed troubleshooting, and deployed SP1 for Windows 2003 Servers, AD, GPMC.
Performed day-to-day administration functions, backup, and restoration, file server maintenance.
Supported all remote offices and home-based users using NetMeeting, VNC, and Cisco VPN.
Created images for various divisions for all desktops and laptops using Ghost.
Solely responsible for all IT decision making, support, and administration at a site of more than 200 'demanding users' in a fast-paced architectural and engineering environment.
Implemented a new in-house printing solution that includes Xerox multi-functional copier, printers, scanners, and wide format printer.
Maintained technical knowledge in networking area; operating system (Server and PC).
Experience
5-7 Years
Level
Executive
Education
GED
Technical Support Officer Resume
Objective : Over 4+ years of work experience in business development with a working knowledge of both Agile methodology and waterfall model, technical support, building client relationships, developing project plans and report generation, establish and maintain on-going client relationships with the various parties to anticipate and resolve potential problems.
Skills : Tableau, Excel, Data Analysis, Business Development, Business Analysis, Data Management, Customer Service, Customer Relations, Project Management, Training & Development.
Description :
Monitored and maintained computer systems and networks.
Interacted with staff or clients through a series of actions either face-to-face or over the telephone to help in setting up the systems or resolve issues.
Provided support, including procedural documentation and relevant reports.
Followed diagrams and written instructions to repair a fault or set up a system.
Set up new user's accounts and profiles and dealt with password issues.
Prioritized and managed many open cases at one time.
Rapidly established a good working relationship with customers and other professionals, such as software developers.
Experience
2-5 Years
Level
Executive
Education
MS
Technical Support Officer Resume
Objective : Seeking a Technical Support Officer position, responsible for Using a videophone system to process incoming and outgoing support contacts, Resolving support and service issues received through email, videophone, and other contact methods.
Skills : Microsoft Products, Windows, Windows 7, Windows Xp, Windows 8, Windows 10, Servers, Exchange Server, System Administration, Desktop Support, Information Technology, Microsoft Office.
Description :
Tested and evaluated new technology.
Monitored server performance.
Provided technical support to Dell computers.
Provided technical support to HP computers over the phone.
Documented and implemented the troubleshooting procedures.
Installed, repaired, and maintained office equipment (wired and wireless network, data card, fingerprint reader, signature reader, printers, VoIP, VPN.
Provided technical support to the customers of Bell South (USA) over the inbound calls.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Technical Support Officer Resume
Objective : Over 4 years of Technical Support Officer professional experience in IT Infrastructure and services domain. Extensive experience in computer hardware, Operating Systems, computer networks and equipment. Highly proficient in maintaining UNIX, Linux and Windows based operating systems and application software. Proficient in different high level programming languages like C/C++ Experienced in shell scripting and Perl scripting language.
Skills : Communication SKills, MS Office, Supervising.
Description :
Maintained an accurate record of customer concerns and provided solutions.
Followed up with the customers to ensure customer satisfaction.
Leveraged strong technical expertise and exceptional customer service skills to consistently address and resolve technical and functionality issues.
Provided IT project management to clients with the use of MS Project Developed web solutions for businesses and organizations.
Operated in a correctional environment by monitoring correctional officers and inmate activities Managed inmate housing unit control Coordinated.
Provided overall technical support, Resolved all customer issues related to operating systems, networking, and Microsoft office products Conducted.
Supported e-mail, webmail, anti-virus, anti-spam, and webspace services for customers and partners with a resolution of system & application issues.
Experience
2-5 Years
Level
Executive
Education
BA
Technical Support Officer Resume
Headline : Seeking a Technical Support Officer position in Seattle Metro area in Web Development, Networking, Administration, Quality Assurance (Testing) or MSSQL/Java development/support areas restarting career- utilizing my past experience of 4+ years in IT SPECIFIC EXPERTISE Excellent written and oral communication skills Strong interpersonal skills and great team player SME for Aon Quality at Genpact India.
Skills : Call Center Management, Training & Development.
Description :
Escalated the unresolved issue to the escalation group (e2e).
Checked for event logs to fix issues using the event viewer in computer management.
Make the remote desktop connection to help resolve the issue faster with customers' consent.
Provided an effortless service experience for Electro Acoustics clients.
Proactively communicated and engaged with clients; provide initial troubleshooting and issue resolution for clients.
Processed the repair, bench testing, and return of products to clients.
Openned, quoted, managed, closed, and invoiced work orders (WO).
Experience
5-7 Years
Level
Junior
Education
MS
Technical Support Officer Resume
Objective : As a Technical Support Officer, responsible for Providing outstanding support solutions to our customers and businesses, Providing support for the functionality and features of all Sorenson products and services.
Skills : Perl, SQL, Unix, Shell Scripting.
Description :
Focused on helping organizations drive improved business performance and competitive advantage from their customer and employee relationships.
Supported is what they value.
Convergys identified and delivered solutions that not only reduce transactional costs but also drive added value through the interactions between an organization and its customers and employees.
Aided clients with their general computing needs.
Helped to manage the front information desk.
Supported clients with hardware/software related issues.
Prepared instructional materials for managing desktops.
Experience
2-5 Years
Level
Executive
Education
MS
Technical Support Officer Resume
Objective : A dynamic Technical Support Officer professional with 9+ years of experience in the areas of Training Management, Client Servicing, Process Stability/Improvement & Team Management. Deftness in handling overall functioning of training & implementing processes in line with the pre-set guidelines. Proficient in managing & leading teams for running successful training operations & experience in developing procedures, service standards for business excellence.
Skills : Search Engine Marketing Certifications of Google Adwords, Google Analytics, Google Display, and Youtube.
Description :
Provided technical support amid the banking giants' major merger with Wachovia Corp.
Upgraded browsers and set up internet options for Internet Explorers 6,7 8, and 9.
Documented all steps to resolution within the company's remedy ticketing system.
Also added and removed users via the Active Directory.
Assisted users with accessing the systems, user accounts, browser settings, and installing mission-critical software.
Created and escalated tickets on issues within client experiences including permission, browser, group policies, and hardware problems on the network.
Contributed to recruiting efforts by attending seminars and conferences to help search for prospective employees.
Experience
2-5 Years
Level
Executive
Education
GED
Technical Support Officer Resume
Objective : Technical Support Officer with 2+ years of experience in Troubleshooting problems with equipment for resellers and end-users, Assisting customers to the best of their ability to obtain technical information needed to be satisfied with the performance of their air compressor, and/or dryer.
Skills : Management, Multitasking, Supporting.
Description :
Granted RORW access to the shared folders.
Deployed software to user workstations through SCCM.
Helped users in configuring email clients and Blackberry.
Trained employees to use PC's, and software packages (dBase III Plus, Lotus 1-2-3, WordPerfect, DisplayWrite, MultiMate, Sidekick, ProComm Plus, DOS).
Developed programs to download information from mainframe systems to generate reports on stand-alone PC's.
Wrote software manuals, to facilitate the usage of the in-house developed software.
Managed Electro Acoustics maintenance program (Service Relationship Plan, or SRP).
Experience
2-5 Years
Level
Executive
Education
Diploma
Technical Support Officer Resume
Objective : Technical Support Officer, responsible for Continually updating personal knowledge of new products or modifications to existing product lines and various warranty policies, Screening, and processing claims of warranty on the products in a timely manner.
Installed and provided technical support for Computers, networks, backup systems, multimedia systems, and system/software upgrades.
Analyzed new software and hardware.
Managed day-to-day computer, DSL, and networking problems within the scope of support for US clientele and to troubleshoot basic LAN malfunctioning, for which the client being AT & T, one of US's well known Internet Service Provider.
Prompted attendance on call to support the technical issues raised by the end-users.
Ensured the support provided adheres to the set quality standards.
Ensured the first-time resolution is achieved on maximum calls attended.
Experience
2-5 Years
Level
Junior
Education
G.E.D
Technical Support Officer Resume
Objective : Technical Support Officer with 4+ years of experience in Generating RMAs for returned goods as required for warranty evaluation and vendor requests, Travelling to the field when required for the resolution of service-related problems.
Skills : Network Setup & Administration, Windows NT Server, Office Suite 2010, HTML, Java, MS FrontPage, Adobe Photoshop, Visio For Windows, Dbase 3plus, FoxPro, FTP., Technical Support.
Description :
Resolved ISP(Internet Service Provider) to home internet issues by conducting line test and troubleshooting IP addressing by using commands such as ping, traceroute, show IP arp, and ipconfig.
Provided technical support for Yahoo web server and email clients such as Outlook and Thunderbird by fixing issues of SMTP, FTP, TCP/IP, UDP, POP3, and IMAP.
Solved PSTN communication issues by conducting a line test on Ethernet cable.
Provided daily technical support for e-mail, network, connectivity, peripheral equipment, and system maintenance and acquired experience in customer service by handling 15 to 20 customers on a daily basis.
Consistently achieved and exceeded goals, objectives, and expectations of clients and management.
Promoted from TIER 1 to TIER 2 support within the first 3 months.
Acted with a sense of urgency and ability to prioritize.
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