Description :

1. Handling the training and development of over 553 new hire learners across multiple platforms for different lines of business.
2. Executed learning through the flipped classroom model, lecture, mixed media, self-paced, and hands-on training model facilitation.
3. Develop and train new facilitators to streamline the training of newly hired learners to meet business needs.
4. Streamlined a training program with train the trainer sessions to benefit the greater success of trainers in order to exceed 80% learner success rate.
5. Maintained consistent communication with Development and Training team to review changes and updates of the curriculum to drive results.
6. Pilot the first wave of training for (Service Ownership Support) advanced level of technical support, to meet the business needs of the Client's customer service based line of business.
7. Selected by Supervisor as Point of Contact/Mentor for team building and Behavioral/Developmental coaching to ensure the increase of site-specific KPIs.

Experience

7-10 Years

Level

Management

Education

BBM

Description :

1. Responsible for conducting computer database training needs assessment by collecting information pertaining to work procedures, workflow, and reports.
2. Trained Mission database system, CN50 Handheld Device and iPhone software application to all managers, supervisors, and employees.
3. Determines system utilization requirements by researching and testing systems.
4. Maintains safe and healthy training environment by following organization standards and legal regulations.
5. Conducts training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes.
6. Ensures operation of equipment by completing preventive maintenance requirements.
7. Maintains quality service by establishing and enforcing organization standards.
8. Evaluates training by evaluating the effectiveness of training to specific job applications.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Design the training curriculum, schedule training classes and facilitate training sessions to ensure all learning objectives are aligned with current objectives.
2. Coach new and existing employees on call handling procedures, identify strengths and opportunities for existing employees and develop solutions to improve performance.
3. Support delivery of learning services by increasing the use of technology, implementing best practices and driving continuous improvement.
4. Provide technical analysis and feedback regarding the impact of projects, system upgrades or modifications, as well as increase knowledge of learning and development process.
5. Evaluate and recommend improvements to existing retail site support processes and training.
6. Identify gaps in current support processes and training, design and document workaround solutions for gaps identified.
7. Provide subject matter expert knowledge and training input to all projects which potentially impact the team.

Experience

5-7 Years

Level

Executive

Education

B.Tech

Description :

1. Instructed VOIP training courses covering all aspects of the applications. 
2. Provided feedback on curriculum design and implementation as a result of field training experiences.
3. Gather the students' comments and establish a feedback loop with Instructional Designers for continuous improvement of instructional materials.
4. Evaluate enterprise training requests and pull together custom training agendas and content collections as needed.
5. Establish training content syndication program for enterprise clients.
6. Work with engagement managers to analyze audience training needs.
7. Customize course objectives and deliverables based on course offering and audience.
8. Collaborated with Instructional Designers and Product Management to ensure that course materials are up to date.

Experience

2-5 Years

Level

Junior

Education

BAS

Description :

1. Managed Online Help deliverables, which included developing, updating, reviewing, and delivering documents that are accessible to internal users.
2. Organized monthly meetings with Agile team project managers, business analysts, and developers to ensure system functionalities.
3. Conducted Online Help document reviews with Agile team project managers, product owners, and business analysts for content approval.
4. Supported the development of training materials and implementation training to internal users.
5. Modifying and updating existing training materials as needed, and recommending course delivery strategies.
6. Planned, created, reviewed, and delivered 15 short Captivate system training videos to the client.
7. Developed an integrated service approach from inception to completion of the contract.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Training Tier 1 and Tier 2 techs on Help Desk requirements to include ACD, Remedy, Standard Operating Procedures, etc.
2. Training all staff on company and client policies, and day to day procedures.
3. Maintaining the company's skill-soft online training program and alternate training paths for all resources on the Help Desk contract.
4. Training staff by conducting formal classroom courses, desktop-to-desktop sessions, side by side shadowing sessions, on-the-job training, and/or computer-based/aided training.
5. Performing duties as a backup Tier 1 and Tier II tech when call volumes are high and as directed by management.
6. Developing, implementing, and maintaining curricula, modular training courses, and materials (workbooks, handouts, learning activities, and knowledge assessments).
7. Providing direction and mentoring for technical troubleshooting and resolutions that cannot be resolved by team members.
8. Performing daily audits of Remedy tickets created and escalated by Service Desk technicians for accuracy, training, and timely resolution.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Develops and conducts training courses for customers and Field Service Representatives.
2. Trains to troubleshoot various washers, sterilizers, and Operating Room lights and tables.
3. Assists in the creation of training programs, including outline, text, handouts, and tests, and designs laboratory exercises. 
4. Performs department equipment maintenance when necessary and contributes to the training effectiveness of the group.
5. Maintains own levels of expertise in instructional design and delivery techniques, product knowledge, and curriculums which are required to meet the responsibilities of the position.
6. Responsible for installations, repairs, and maintenance of surgical products (lights and tables), steam sterilizers, washers, and low temp sterilizer systems in the lab.
7. Spent several weeks every year in the field shadowing the field service engineer assisting with service calls and preventative maintenance tasks.

Experience

0-2 Years

Level

Entry Level

Education

BS

Description :

1. Prepared, conducted, and evaluated technical training programs.
2. Developed materials to be utilized and designed exercises to enhance student understanding.
3. Managed colleague training requirements, monitored training completion metrics, and provided reports for compliance audits using the Learning Management System (LMS).
4. Collaborated with Directors, Managers, Team Leaders, and SMEs to develop custom training programs in support of the site and departmental objectives.
5. Developed and presented department/job-specific curricula to enhance colleague development across the Lincoln Operations sites.
6. Led the Process Examination Team (PET) to ensure annual aseptic audits were completed in a timely manner.
7. Developed and disseminated the quarterly PET Newsletter to communicate new and historic aseptic department information to technicians.
8. Actively participated in an international taskforce to increase leadership skills and transfer of knowledge to frontline leaders.

Experience

7-10 Years

Level

Management

Education

BA

Description :

1. Developed course design and training material for business processes, including text, reference documents, summaries, and training exercises.
2. Conducted classroom training in contract and bid preparation, processing and maintenance, pricing, customer compliance, and incentives.
3. Identified and addressed employee training needs by establishing training objectives.
4. Provided one-on-one training, developing skills and talents of employees.
5. Facilitated Sales Operations Learning Maps sessions and conducted departmental cross-training.
6. Partnered with field sales training and development team, educating newly hired Sales Representatives.
7. An established controlled Quality system within sales operations.
8. Maintained Quality compliance by creating a procedure manual and written Standard Operating Procedures.

Experience

7-10 Years

Level

Management

Education

BA

Description :

1. Managed Capital and Operational expenditures for all corporate hardware and software, including negotiations, purchases, and fulfillment.
2. Increased efficiency of a billing team through the implementation of new and improved processes and procedures.
3. Restructured a struggling satellite office, worked with HR and managers to establish appropriate operational policies and procedures.
4. Implemented the office expansion that doubled the size of the office, also hired and trained an Operations Manager.
5. Integrated six satellite offices comprised of 170 employees in a three month period ensuring remaining employees were trained and oriented.
6. Implemented a million-dollar Business Intelligence unit saving millions annually in previously lost revenue.
7. Sustained uptime in accordance with business objectives, developed and enforced guidelines relative to maintenance windows and change control processes.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Trained and supported numerous military units on how to properly utilize automated intelligence systems, in support of PM DCGS-A.
2. Leveraged prior military experience to provide relevant, understandable training for Army intelligence analysts.
3. Effectively delivered new systems training to military units.
4. Worked closely with customers to develop and maintain training documentation using a variety of training approaches, to meet their needs.
5. Performed troubleshooting procedures on UNIX and Windows operating systems and provided network communication support within the program.
6. Utilized strong oral, written, and presentation skills to achieve consistent positive feedback from the customer.
7. Personally selected to serve on new projects due to technical expertise and ability to quickly learn a new application.

Experience

5-7 Years

Level

Executive

Education

MBA

Description :

1. Designed curriculum and evaluation protocols to support the transition of a new multi-ship computer system.
2. Coordinated and implemented the replacement and training of over 1500 new multi-ship computer systems.
3. Facilitated eLearning customer solutions to the customers nationwide.
4. Assessed training needs and certification requirements for multi-ship installers nationwide.
5. Created instructor materials (course outlines, background material, instructional materials, and training aids).
6. Mentored other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
7. Updated the quality and consistency of customer course content throughout a course life cycle.
8. Managed direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Facilitates learning to develop participants' competencies and help learners meet specified performance expectations.
2. Monitors linkage between curriculum and improved learner job performance.
3. Coaches' participants back on the job, ensuring learning translates to performance.
4. Administers learning schedules, calendar, and maintains participant records during training.
5. Uses the appropriate training model as a guideline to aid in the support of participant skill strength, gap identification, and development.
6. Manages classroom environment to ensure a quality learning experience and escalates inappropriate behavioral issues to a local HR representative.
7. Adheres to established policies and procedures related to learners and Trainers.
8. Content feedback loop to drive ongoing quality improvement to national training programs.

Experience

5-7 Years

Level

Executive

Education

IT

Description :

1. Recruited, managed, and educated ten to twenty at-risk youth aged 16 to 24 for Computer Corps year-round green-energy training program.
2. Developed individual educational programs for students at different learning levels to promote their physical, mental, and social development.
3. Modified Computer Corps curricula by transitioning from internship-based program to a hardware and technology-repair program focused on computer refurbishing and community donation programs.
4. Increased growth of Computer Corps by securing new partners, consulting engagements and by delivering new projects.
5. Developed digital video production and online marketing curricula for "Film Corps, " an intensive studio-film class.
   
6. Counseled members in academic, personal, and career goals.
7. Organized community-wide computer donation drives.

Experience

2-5 Years

Level

Executive

Education

GED

Description :

1. Re-engineered the help desk procedures to improve service.
   
2. Introduced Service Level Agreements (SLA's), established streamlined, customer focused policies and procedures.
3. Improved timeliness and transparency of adds, moves and changes.
4. Established IT software development methodology ease-of-use standards, and project management best practices.
5. Envisioned and proposed first corporate intranet site.
6. Developed and implemented the site using IIS and macro media suite.
7. Developed the business systems training program and for all applications, including the BI/OLAP tools (DSS, Essbase).

Experience

2-5 Years

Level

Executive

Education

MS

Description :

1. Trained new and returning teachers in technology, such as Word, Activ/Smart Boards, Excel, Microsoft Office, Internet Explorer, gradebook, etc.
2. so that they felt comfortable with our day-to-day use of technology.
3. Used Federal and State standards to teach students skills in all the major subject areas.
4. Worked with parents and guardians to better provide instruction and support for each student.
5. Long-term Substitute January -June 2014 Alta Vista Elementary School Sarasota County Taught a variety of children language arts, writing, mathematics, science, social studies, and social/emotional skills.
6. Used ESOL strategies to assist students of other languages in all the major subject areas.
7. Used positive reinforcement to maintain management and to create a safe and comfortable learning environment.

Experience

2-5 Years

Level

Executive

Education

BS In Elementary Education

Description :

1. Created and developed training quick reference guides.
2. Troubleshoot document issues.
3. Tested and documented new software upgrades.
4. Trained new staff on Microsoft Outlook, Microsoft Word & Excel and Document Management software packages.
5. Developed and created reference guides for software packages for the new hire training manual.
6. Assisted users at their desks; assessed needs and created on-the-spot solutions.
   
7. Conferred with Secretarial Manager to establish training objectives.

Experience

2-5 Years

Level

Executive

Education

MS