A Technology Support Analyst undertakes the crucial responsibility for diagnosing and providing solutions to a broad range of information related technologies. Typical duties and responsibilities listed on the Technology Support Analyst Resume are – functioning as the key contact for all requests, providing consultation and support, communicating to convey complex technical information, coordinating and interacting with other ITS teams and functions, suggesting and implementing solutions; reviewing user requirements and needs for software and services, analyzing and planning technical support based on consultations with staff, maintaining a record of work activities and documents; and attending training sessions, conferences and classes to maintain an updated knowledge.
To work at this capacity, the following skills are needed – a wide knowledge of technologies that support end-user technical needs, proficiency with computing devices, operating systems, network technologies, and printers and peripherals; knowledge of a variety of software applications; and the ability to maintain information systems hardware and software. Typically a bachelor’s degree in subjects such as information systems, computer science, or a related can enhance employment and advancement opportunities.
Objective : Entry-level Technology Support Analyst looking for position in the field of information technology. Can profess general knowledge on many widely-used software development platforms. Seeking to learn about current technologies by working with different tools used today in business applications.
Skills : Customer Service, Microsoft Office, Insurance Verification, Technical Support, Money Handling.
Description :
Provided Information Technology and Services support for a joint department at NCSU and UNC-Chapel Hill.
Primary reported at NCSU while backing up a mirrored position at UNC-Chapel Hill.
Employed at both campuses.
Supported the department's Apple, Windows, and Linux desktops, laptops, servers, and all related infrastructure, including web-presence, video-teleconferencing (VTC), and electronic billboards.
Worked with faculty, affiliates, post-doctorates, and staff to develop hardware solutions and deploy software for departmental offices and research computing labs.
Facilitated classroom instruction and online collaboration by maintaining desktops, Sympodium terminals, Smartboards, Polycom room systems, and audio/visual/communications equipment.
Updated content and maintain the department's website, utilizing the Joomla content management architecture.
Experience
0-2 Years
Level
Entry Level
Education
GED
Technology Support Analyst Resume
Objective : Technology Support Analyst Combines strategic thinking and planning to incorporate cost effective technology solutions meeting the ever changing demands of the business. Successful at business process reengineering directly lowering expenses. Expert at improving internal customer/client satisfaction through effective communication and team building.
Skills : Microsoft Office, SCCM, Citrix, Active Directory, VPN, Windows Xp, Windows 7, Windows 10, Server, Apple, Android, IOS.
Description :
Assisted the One Card Director and other staff in all technical aspects of the day-to-day operations of the One Card Office.
Responsible for providing technical support to One Card users across campus.
Provided primary troubleshooting with the One Card System, including maintenance of readers, servers, remote computer terminals, and other equipment associated with the One Card System.
Responsible for performing periodic system maintenance and upgrades to all workstations and servers.
Gathered information and supervise acquirement of Virtual Servers to replace existing physical servers for the main Access Control System on Campus, CCure 9000.
Provided excellent customer service to all patrons.
Imaged and re-imaged staff computers when needed.
Experience
2-5 Years
Level
Junior
Education
MS
Technology Support Analyst Resume
Headline : Enthusiastic Technology Support Analyst professional with ten years of experience in education industry with proven talent for developing training programs, creating engaging curricula, managing implementations, and providing continuous learning improvement and support for students, faculty, staff, and administration.
Skills : Customer Service, Technical Support, Problem Management,.
Description :
Answered help desk calls, triaging, troubleshooting and resolving trouble tickets.
Worked with own specialty with ability to integrate and coordinate elements of that specialty.
Planned and Organized assisting in a technical organization and following complex and/or detailed technical procedures.
Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.
Ability to perform job with minimal supervision.
Maintained campus police computer equipment with One Card monitoring software.
Coordinated video-teleconferencing between multiple campuses, via point-to-point or conference bridge.
Experience
5-7 Years
Level
Executive
Education
BA
Technology Support Analyst Resume
Headline : To secure a Technology Support Analyst position with a stable and profitable organization, where I can be a member of a team and utilize my Information Technology experience and education to the fullest.
Skills : Salesforce, Microsoft Office, Adobe Photoshop, Adobe Illustrator, Apple OS, Windows OS.
Description :
Managed campus network data and wireless infrastructure also assist teams in voice and security-related projects.
Redesigned and implement campus-wide new wireless infrastructure.
Installed new phones on campus from Nortel box set phones to new Avaya IP phones.
Handled all Data, Cable TV, and Wireless RAMTech customer service tickets.
Configured and installed Enterasys, Cisco, Nortel, Avaya unit products; such as Switches, Routers, Ups, Access Points, WLC, and Computers.
Managed and conducted a campus-wide fiber and documentation of inventory in all academic, administrative, and student buildings.
Responsible for assisting the server infrastructure team in server related installations and data center operations.
Experience
5-7 Years
Level
Management
Education
Business Administration
Technology Support Analyst Resume
Headline : Responsible for Conducting many software skills that include installing clean access monitor software, reimaging computers, installing Microsoft Office 2010 on computers, installing Antivirus Protection on computers, and installing printers.
Skills : Desktop Support, Microsoft Office Suite, Customer Service, Sales.
Description :
Provided technology support to faculty, staff, and students through the HELPDESK (STAC), WSU Libraries, and the Campus open Computer Labs Analytical troubleshooting and problem determination skills provide phone support to faculty, staff and students.
Created, managed, and maintained help documents for FAQ and The CUBE using PERFORM.
Provided training to STAC and WSU Libraries faculty, staff, and students on various topics.
Monitored and maintained the University Technology Ticketing system (TECH HELP).
Responsible for PC and MAC hardware and software support in open computer Labs and University libraries.
Supervised and administered printing network on campus (Pharos) conduct technical testing and new PCs and other hardware to assure product compatibility and connectivity.
Provided software application training to staff members and other patrons of University libraries and STAC.
Experience
5-7 Years
Level
Executive
Education
BS
Technology Support Analyst Resume
Headline : Responsible for Creating Powershell scripts to automate reoccurring tasks, Managing the setting up and loading of security and virus protection software on all staff and public PCs Manage and maintain the software side of the DSPACE (SOAR) project server.
Skills : Active Directory, System Administration, Windows Server, Windows 7, Powershell.
Description :
Packaged software for deployment via Microsoft SCCM.
Created and edited group policies to manage settings and configurations on-campus computers Manage computer access and groups in Active Directory.
Assisted Faculty and Staff with computer issues.
Assisted in installing new computers and preparing old computers for Surplus Create Engineering department lab image Fall Semester.
Created customized lab image for a teaching lab for the Civil, Construction, and Environmental Engineering department.
Monitored software deployments that use SCCM and troubleshoot issues as needed.
Assisted Student help desk workers with more complex issues and assist with any questions they have in supporting the daily faculty and staff questions.
Experience
5-7 Years
Level
Executive
Education
BA
Technology Support Analyst Resume
Objective : Technology Support Analyst Professional with experience providing PC and Client-Server technical support for small, medium, and large-sized businesses, government, and corporations. Experienced in diagnosing, troubleshooting, and resolving client issues with hardware maintenance, application support, training, imaging, upgrades, and installations, and articulate, flexible, and personable communicator with excellent skills in client and vendor relations.
Skills : SQL, Cognos, TM1, System Administration.
Description :
Tasked with answering and addressing field support calls from 100 different Clear Channel radio markets across the United States.
Prioritized, analyzed, documented, and solved customer problems regarding radio software and hardware.
Promoted productivity and effectively reduces support call queue; repeatedly recognized for answering 70 calls per week - the highest in the division.
Achieved Performer of the Month status 3 times during tenure due to outstanding call-closing ratio (50 percent).
Ability to multitask; handles on average 7 different issues simultaneously.
Executed SQL Scripts through the management of various stored procedures, reporting invoices, and maintaining logs.
Engaged in query writing, MS SQL Server administration, and ODBC configuration maintenance; effectively partners with development and QA departments on the implementation of new software releases and service packs ensuring timely site upgrades.
Experience
2-5 Years
Level
Executive
Education
Information Systems Security
Technology Support Analyst Resume
Headline : Responsible for Moving to Live Chat Core after just a few weeks of performing Live Chat, Managing and maintaining the software side of the ILLiad server.
Skills : Bilingual, Customer Service, Troubleshooting, Hardware, Mac OS X, PC, Information Technology.
Description :
Responsible for our client's custom integrated web and client-server applications.
Provided level 2 technical support and other varying levels of end-user support as needed.
Daily interfaced with Intellinex Technology team in communicating, escalating, and resolving issues.
Provided Quality Assurance on Web-Based Learning courses and software application builds.
Provided assistance to management and administrative personnel with application reporting requests.
Understood, troubleshoot, and resolved application security issues.
Provided functional assistance for the system developers.
Experience
5-7 Years
Level
Executive
Education
Associate In Information Systems
Technology Support Analyst Resume
Summary : Seeking a Technology Support Analyst position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Call Center, Troubleshooting, Customer Service.
Description :
Provided the first level of technical support for internal and external customers in a fast-paced, high-volume call center.
Supported customers' technical issues for over 5,000 applications.
Met company Service Level Agreements on a consistent basis.
Met and exceeded personal metrics for average call handle time and service ticket completion.
Escalated service tickets to Incident Management.
Consistently applied Knowledge Base articles to provide a successful first call resolution.
Anticipated customer needs and proactively identify solutions.
Experience
7-10 Years
Level
Management
Education
Associates In Networking
Technology Support Analyst Resume
Headline : Hardworking, organized, Technology Support Analyst professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : Microsoft Windows Operating Systems, Laptop/Desktop Technician, Microsoft Outlook, Word.
Description :
Provided onsite, telephone and remote troubleshooting and customer support to 250 users of all levels at Booz & Company NY office.
Deployed and configured custom PC image on various models of IBM/Lenovo laptops.
Maintained computer inventory.
Resolved customer issues, questions and requests escalated from Help Desk.
Deployed, activated, and troubleshoot Android and iPhone devices.
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