Telecaller Resume
Objective : As a Telecaller, made outbound calls to prospective clients to introduce Infosys' services and solutions, engaged in effective conversations to understand client needs and pain points.
Skills : Clear and Articulate Speaking, Active Listening, Persuasion
Description :
- Provided accurate and detailed information about our services and offerings.
- Identified and qualified potential leads and opportunities for our sales team.
- Handled objections and concerns professionally and persuasively.
- Maintained call records and update client information in the CRM system.
- Followed up on leads and inquiries to nurture relationships and move them through the sales funnel.
- Met or exceeded daily and monthly call and lead generation targets.
- Conducted outbound calls to potential customers to promote products and services.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Telecaller Resume
Headline : As a Telecaller, made outbound calls to potential and existing customers, provided information about products and services, resolved complaints, provide solutions and follow up with customers.
Skills : Persuasive Communication, Effective Questioning, Customer service, Problem-solving
Description :
- Documented and tracked call outcomes and customer interactions.
- Collaborated with sales and marketing teams.
- Understood customer psyche and record both successful and unsuccessful sales methods
- Handled huge volumes of inbound and outbound telecasting
- Improved organizational efficiency through diligent observation skills as a telecaster.
- Helped the company grow by finding opportunities in customer requirements.
- Managed a high volume of calls daily while maintaining a positive attitude and professional demeanor.
Experience
5-7 Years
Level
Executive
Education
Dip CSM
Telecaller Resume
Headline : As a Telecaller, responsible for generating leads and establishing relationships with potential customers through outbound telephone calls,
Skills : Empathy and Patience, Problem Solving, CRM software proficiency, Conflict resolution
Description :
- Responsible for delivering scripted sales talks to customers reached via manual and automatic dialing systems.
- Responsible for making an average of outbound and inbound calls per day.
- Responsible for utilizing sales techniques to build customer interest and close sales.
- Responsible for attaining Amount in sales targets every month.
- Responsible for documenting customer interactions and transactions, and maintaining accurate records of all dealings.
- Responsible for observing and learning changing customer requirements and adapted sales strategies as needed.
- Collaborated with team members to share best practices and improve overall performance.
Experience
5-7 Years
Level
Executive
Education
Cert Sales
Telecaller Resume
Summary : As a Telecaller, responsible for explaining product prices and packages as well as answered questions and addressed concerns of customers, responsible for pitching products and services to potential customers, securing new deals and sales opportunities.
Skills : Customer Relationship Management, Sales Techniques, Customer service, Multitasking
Description :
- Responsible for implementing upselling techniques to increase revenue and move product.
- Responsible for negotiating pricing and payment terms with customers when possible to close deals.
- Responsible for asking relevant questions to assist customers with selecting needed or requested products and services.
- Responsible for providing information about available products and services, membership details, and purchase advantages.
- Responsible for educating customers on product and service benefits, explaining features and answering questions.
- Responsible for following up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Responsible for setting up appointments with interested customers according to schedule availability.
Experience
7-10 Years
Level
Management
Education
AA Marketing
Telecaller Resume
Summary : As a Telecaller, responsible for recording and updating customer information in online systems, responsible for recording contact information of customers and potential customers in internal database.
Skills : Negotiation Skills, Upselling and Cross-Selling, Time management, Attention to detail
Description :
- Responsible for completing daily and weekly sales reporting using assigned tools.
- Responsible for informing current and prospective customers of promotions and new or upgraded products.
- Responsible for delivering scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Responsible for qualifying leads and set up customer appointments for outside sales team.
- Responsible for developing extensive knowledge of products and services to better assist customers.
- Responsible for collaborating with marketing teams to develop and execute promotional strategies.
- Responsible for opening new accounts and documented personal, demographic, and payment information in system.
Experience
7-10 Years
Level
Management
Education
BS Psychology
Telecaller Resume
Summary : As a Telecaller, responsible for calling prospective customers in designated market area to qualify leads, responsible for answering questions about company offerings with knowledgeable responses about products and services.
Skills : CRM Software Proficiency, Data Entry and Accuracy, Adaptability, Empathy
Description :
- Responsible for building relationships with customers using strong persuasion and active listening skills.
- Responsible for answering calls, taking messages, and transferring calls to the correct individuals.
- Responsible for displaying excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Responsible for completing daily cold calling and outreach to build a sales pipeline.
- Responsible for asking pertinent questions to understand customer requirements.
- Responsible for handling high-volume telemarketing operations with expert use of client management software and computer dialing.
- Achieved monthly sales targets by effectively communicating product benefits to customers.
Experience
10+ Years
Level
Senior
Education
Cert DM
Telecaller Resume
Summary : As a Telecaller, responsible for sourcing and pre-qualifying leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota, responsible for handling approximately [Number] inbound and outbound call requests per day to provide existing customers with answers to questions and schedule appointments.
Skills : Telephony Systems Knowledge, Time Management, Goal-oriented, Market knowledge
Description :
- Responsible for managing high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
- Responsible for navigating multiple software applications concurrently while handling calls, demonstrating strong multitasking abilities under pressure.
- Responsible for conducting follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Responsible for reducing customer complaints by providing clear explanations on products, services, and policies.
- Responsible for providing valuable feedback to management regarding product offerings and pricing based on customer reactions during telephonic interactions.
- Responsible for improving customer satisfaction by addressing inquiries and resolving issues promptly.
- Responsible for increasing sales conversion rates by offering tailored product recommendations based on clients needs and preferences.
Experience
10+ Years
Level
Senior
Education
BA Communication
Telecaller Resume
Headline : As a Telecaller, responsible for leveraging CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline, responsible for originating and cultivating strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
Skills : Attention to Detail, Resilience and Stress Management, Team collaboration, Follow-up skills, Basic computer skills
Description :
- Responsible for maintaining detailed records of client interactions, updating customer information accurately in the database.
- Responsible for handling sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
- Responsible for establishing trust with clients through transparent communication about product features, benefits, and limitations.
- Responsible for assisting in developing scripts for outbound calls, resulting in more effective communication with potential clients.
- Responsible for facilitating seamless handover of leads between departments to ensure timely follow-ups were conducted as required.
- Responsible for enhancing communication skills through regular training sessions and workshops offered by the organization.
- Responsible for maintaining compliance with regulatory guidelines and company policies while performing telecalling tasks, ensuring the highest level of professionalism.
Experience
5-7 Years
Level
Executive
Education
Dip CCO
Telecaller Resume
Headline : As a Telecaller, provided feedback to the sales and marketing teams for process improvement, made outbound calls to prospective car buyers and sellers to understand their needs and provide information about CarDekho's services.
Skills : Adaptability, Teamwork, Positive attitude, Customer service, Time management
Description :
- Responsible for generating and nurturing leads, resulting in a 20 increase in sales conversions.
- Responsible for listening to customer inquiries and resolved issues with professionalism and efficiency.
- Responsible for collaborating with the sales team to facilitate smooth lead handovers and support sales processes.
- Responsible for maintaining accurate call records and entered customer data into the CRM system.
- Responsible for conducting follow-up calls to nurture leads and provide additional information.
- Responsible for adapting to new products and services, effectively communicating their benefits to potential customers.
- Responsible for designing survey instruments and questionnaires to obtain desired research data.
Experience
5-7 Years
Level
Executive
Education
BA Sociology
Telecaller Resume
Objective : As a Telecaller, stayed updated on Infosys' service offerings and industry trends, adhered to compliance and data privacy regulations during client interactions.
Skills : Professionalism, Goal-Oriented, Active listening, Sales techniques
Description :
- Responsible for Breaking down objections using friendly, persuasive strategies.
- Responsible for supporting marketing campaigns by conducting targeted outreach efforts via phone calls to prospective customers.
- Responsible for providing immediate assistance to colleagues when needed, fostering a collaborative work environment within the team.
- Responsible for building rapport with customers through friendly conversations and active listening for enhanced customer experience.
- Responsible for attending networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects.
- Responsible for contributing to team success by consistently meeting or exceeding set performance targets.
- Responsible for consulting with professionals to assess business needs and facilitate smooth on-boarding process.
Experience
2-5 Years
Level
Executive
Education
BS Business Comm
