Telecommunications Technician Resume Samples

Description :

1. Ensuring the uninterrupted availability of telecommunications and all internal communications services in a patient mission-critical environment.
2. Drive continuous improvement in the quality, efficiency, and delivery of all telecommunications services.
3. Direct the efforts of a telecom support team tasked with the administration of multiple systems, Telemate call accounting software, and Cisco VoIP system.
4. Full management of all related procurement and billing administration.
5. Provide value-added service by providing backup support for two additional hospitals on an as-needed basis.
6. Serve as a strategic member of the hospital space planning committee.
7. A key contributor to the savings of hundreds of thousands of dollars through attentive management, cost-effective improvements, and purchase of telecommunications facilities. 
8. Worked in close collaboration with contractors including cabling, electrical, computer, nurse call, fire, and security.
9. Medical monitoring to cost-effectively design and install all necessary voice devices and cabling infrastructure that included fiber backbone, CAT 5 voice and data cabling.

Experience

10+ Years

Level

Senior

Education

Associate

Description :

1. Planed network installations by studying customer orders, plans, manuals, and technical specifications.
2. Ordering and gathering equipment, supplies, materials, and tools, assessing installation site, and preparing an installation diagram.
3. Established voice and data networks by running, pulling, terminating, and splicing cables.
4. Installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems.
5. Verified service by testing circuits, equipment, and alarms, identifying, correcting, or escalating problems.
6. Documented network by labeling and routing equipment and cables, recording configuration diagrams and specifications.
7. Maintained network by troubleshooting and repairing outages testing network back-up procedures; updating documentation.
8. Maintained customer rapport by listening to and resolving concerns, answering questions.
9. Maintained a safe work environment by following codes, standards, and legal regulations.
10. Kept supplies ready by inventorying stock, placing orders, verifying receipt.

Experience

10+ Years

Level

Senior

Education

B.Tech

Description :

1. Perform Inside Plant, functions in copper and fiber cabling, maintenance, troubleshooting and repair of NIPR, SIPR and commercial networks.
2. Assisted in OSP cabling and trenching installation cable TV, and telephone cabling installations.
3. Performed maintenance, troubleshooting, and repair of equipment and cables installed.
4. Planned network installations by conducting site surveys, studied customer orders, plans, and technical specifications.
5. Train co-workers in ISP installation methods according to BICSI, EIA, TIA, and ANSI codes, regulations and standards.
6. Maintain records of work orders, inventory, and training using Microsoft Word, Excel, and Visio to record all information.
7. Verified services using Fluke network assistant analyzer tester and OTDR to perform tests and to troubleshoot circuits, equipment, identifying, correcting, or escalating problems.
8. Documented network by labeling and routing equipment and cables, recording configuration diagrams and specifications.

Experience

2-5 Years

Level

Junior

Education

Associate

Description :

1. Ensured adherence of all applicable regulations, instructions, and Internal Operating procedures (IOP, including ensuring the Telecommunication Center) ISO 9001 guidelines.
2. Relayed and transmitted secure, accurate messages via the Automated Digital Network (AUTODIN) communications system.
3. Ensured encryption and decryption of classified message, and the proper protection and handling equipment, materials, and publications.
4. Monitored and reported circuit outages, degradations, equipment malfunctions through the appropriate chain of command in order to expedite the establishment. 
5. Used the computer daily to log records, reports, and hand receipts for all equipment accountability.
6. Maintained cryptographic inventories and reported outages by sending classified messages and secure telephone calls through secure voice.
7. Performed duties as switchboard operator; operating a multi-line telephone system.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Responsible for the Telecommunication Infrastructure for the Main and Satellite campuses Directed the installation of new PBX and VoIP systems for the University.
2. Installed an NEC PBX for the new 400 room dorm on the main campus.
3. Provided telephony services for the newly acquired Hospital which became a 500plus telecom set building.
4. Relocated multiple departments for a renovation project to other buildings and upon completion moved departments back.
5. Maintained wiring plant in excel by building and pair count which allowed for easy moves adds and changes.
6. Installed billing program for monthly departmental budget chargebacks for outbound calls and for new and replaced telecom equipment.
7. Helped to manage the annual telecommunications overall costs.
8. Approved payment to vendors for monthly charges related to the incoming, and outbound calling PRI, T1, POTS lines and Cellphones.
9. Allowed the University to become a time and materials customer because of the experience as a former telecom field technician.

Experience

10+ Years

Level

Senior

Education

HS

Description :

1. Establishes voice and data networks by running, pulling, terminating, and splicing cables.
2. Installing telecommunications equipment, routers, switches, cable trays, installing and updating ladder racks.
3. Verifies service by testing circuits, equipment, and alarms, identifying, correcting, or escalating problems.
4. Documents network by labeling and routing equipment and cables, recording configuration diagrams and specifications.
5. Maintains network by troubleshooting and repairing outages, testing network back-up procedures, updating documentation.
6. Maintains customer rapport by listening to and resolving concerns, answering questions.
7. Maintains safe work environment by following codes, standards, and legal regulations.
8. Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
9. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests.
10. Complete install of two buildings with a team of three over 2 weeks time period.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Perform telecommunications maintenance support for moves, adds, changes and disconnection of telephone service.
2. Receive and respond to telephone trouble calls and calls requesting telephone-related information.
3. Resolve problems by analyzing and repairing or replacing defective equipment, and programming telephone instruments as requested by users.
4. Maintain inventory of campus infrastructure equipment, installed cable plant and spare telephone equipment.
5. Conduct site surveys to determine technical requirements for installations, relocations, and upgrades of telephone equipment, systems, and services.
6. Maintain records of telephone trouble calls, client orders and other records to track services provided by telecommunications vendors.
7. Submit monthly progress report, describing the work completed and the work forecasted.
8. Maintain Telecommunication Equipment Inventory by performing monthly inventory and preparing a necessary purchase order. 
9. Perform Monthly UPS inspection and report on findings from the inspection.

Experience

10+ Years

Level

Senior

Education

MS

Description :

1. Conducted moves, adds, changes and deletion requirement for plain old telephone and VoIP services from start-to-finish.
2. Troubleshot and maintained voicemail systems, electronic key systems, private branch exchanges, central office switches.
3. Performed commercial installation and troubleshooting of voice/local area network cabling infrastructure.
4. Reviewed floor plans, schematics, blueprints for installation or removal of telecommunications services and infrastructure.
5. Established, modified and deleted hardcopy or electronic records within the appropriate database application.
6. Surveyed customer service requests for moves, adds, changes and deletion of services, wrote work order requirements.
7. Attended front-facing customer meetings; provided solutions/alternatives to achieve customer's' requirements.
8. Reviewed and recommend modifications to statements of work (SOW) for vendor performed services and projects.
9. Evaluated team or vendor performed work ensuring compliance with EIA/TIA and NFPA codes and standards.

Experience

10+ Years

Level

Senior

Education

HS

Description :

1. Rendered direct supervision to field service technicians.
2. Determined and addressed complex service matters through expert maintenance and installation of telecommunications equipment and products.
3. Observed diagnostic issues and made use of test instruments in troubleshooting network hardware.
4. Set up and conducted testing to different communication equipment and services to the specified configurations.
5. Guaranteed proper working order for the latest and simplified network services.
6. Applied efficient time management skills to meet customers' commitments and deadlines.
7. Coordinated with internal and external clients in providing exceptional customer service.
8. Sustained positive working relationship with the entire level of staff and displayed a team-oriented attitude.
9. Served as Acting Turf Team Leader and held responsibility in mentoring and facilitating a team of 15 installation and maintenance field service technicians.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Accounting for over $72 million dollars' worth of gear and over 300 personnel.
2. Conducted gear inventory for over $290 million dollars, receiving 100% for every inspection conducted.
3. Consistently displayed exceptional technical skill, performance, and resourcefulness by managing the telecommunication section.
4. Handled incoming calls from subordinate units, responded to inquiries and providing customer service in all matters related to communications.
5. Served multiple positions including squad leader, platoon Sergeant, training Non-Commissioned officer, electronic key management system manager and hazmat coordinator.
6. Performed office work such as answering telephone calls, filing, routing mail, making copies, re-establishing job technical skills manuals and scheduling meetings.
7. Ordered and received office supplies, radio communication supplies, and unit supplies for over 300 personnel, tracking funds and equipment efficiently.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Installed, operated, and performed unit level maintenance on multichannel line-of-site and tropospheric scatter communications systems, and associated equipment.
2. Analyzed BIT/BITE diagnostics to isolate faults to the Line Replaceable Unit.
3. Installed, operated, and performed strapping, re-strapping, preventive maintenance checks and services, on communication security devices.
4. Operated and performed Preventive Maintenance Checks and Services on assigned vehicles.
5. Installed, operated, and performed preventive maintenance checks and services on assigned power generators.
6. Supervised operations and assisting team members in the installation and operation of multichannel line-of-site and tropospheric scatter communications systems.
7. Supervised, performed and assisted team members in the performance of unit-level maintenance on assigned communications equipment.
8. Familiar in requesting logistical support.

Experience

10+ Years

Level

Senior

Education

HS

Description :

1. Maintain broad knowledge of client products and services.
2. Handle and respond to constant inbound phone calls via telephone and email inquiries, as well as send outbound email communications (following customer calls).
3. Research and resolve inquiries verbally, in writing, and online through internet investigation.
4. Greet customers in a courteous, friendly and professional manner using agreed-upon procedures.
5. Listen attentively to and respond to customer needs and concerns, demonstrate empathy as appropriate (where appropriate).
6. Completely understand the nature of customer calls through probing and confirmation statements.
7. Resolve customer issues completely on the first contact, as appropriate, or transfer, as required, after policy review.
8. Confirm customer understanding of the solutions and proactively educates customers on other services offered that will benefit their situations.

Experience

5-7 Years

Level

Executive

Education

Associates

Description :

1. Worked in a variety of successful partnerships to locate, mark path and depth of underground cables, wires and drop string for the repair of telephone and television cable.
2. Executed underground and aerial work in new developments, industrial applications, and modernizations.
3. Tracked and analyzed equipment issues to restore services, handled high-pressure emergency call outs, producing timely task results.
4. Installed, maintained and repaired all telecommunication access infrastructure, including cable and auxiliary equipment for 25+ locations weekly.
5. Achieved 99% quality rating through consistent accountability to management and providing best customer service.
6. Working independently and within a team environment culture.
7. Provided client consultation and recommendations for technical solutions, exceeding business unit revenues.

Experience

2-5 Years

Level

Junior

Education

CCNA

Description :

1. Performed installation, maintenance, and troubleshooting of various types of telephone systems and voice, data, and CCTV cabling for commercial and residential customers.
2. Terminated voice wiring to punch-down blocks and data wiring to patch panels.
3. Traveled from site-to-site in a company vehicle to install and replace phone jacks.
4. Integrated hubs and routers for data communication.
5. Completed installation and configuration of voice mail and musical on-hold systems.
6. Integrated with such phone systems as Comdial DX-80 and FXII, and Interacted with customers face-to-face on a daily basis to provide telecommunication needs.
7. Maintained daily, detailed reports for each assignment completed and parts used to accomplish tasks.
8. Used a computer to program systems and configure features on speakerphones, as well as extensions per customer request.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Managed work crews by enforcing policies and procedures, assigning tasks, scheduling projects, and training new employees.
2. Supervised assigned operations, planned and organized workloads and crew assignments, evaluated assigned staff, reviewed progress and directed changes as needed.
3. Coordinated project phases with other vendors and agencies as needed.
4. Gathered, interpreted, and prepared data for studies, reports, and recommendations for the client and vendors.
5. Monitored assigned area projects for performance within budget and performed cost control analysis.
6. Administered voice and data networks by programming features, established interfaces and integrations.
7. Drew wire change diagrams and electrical equipment installation drawings using AutoCAD.
8. Tested and re-programmed equipment, identified and corrected problems, conferred with engineers.

Experience

5-7 Years

Level

Executive

Education

HS