Description :

1. Ensured the uninterrupted availability of telecommunications services in a critical environment.
2. Enhanced service quality through continuous improvement initiatives in telecommunications.
3. Managed a telecom support team for multiple systems, including VoIP and call accounting software.
4. Oversaw procurement and billing administration for telecommunications services.
5. Provided backup support for additional facilities as needed.
6. Contributed to strategic planning for telecommunications infrastructure.
7. Achieved significant cost savings through effective management and process improvements.

Experience

0-2 Years

Level

Entry Level

Education

AAS

Description :

1. Ordered and coordinated equipment and materials for telecommunications installations, ensuring timely project execution.
2. Installed and configured advanced telecommunications equipment, including routers, switches, and fire-suppression systems.
3. Conducted site assessments and prepared detailed installation diagrams to optimize system performance.
4. Maintained accurate documentation of installation processes and equipment specifications.
5. Collaborated with cross-functional teams to streamline project workflows and enhance service delivery.
6. Provided expert troubleshooting for complex communication systems, ensuring minimal service disruption.
7. Conducted regular maintenance checks and updates on existing systems to ensure reliability and efficiency.

Experience

5-7 Years

Level

Senior

Education

AAS-T

Description :

1. Executed installation, maintenance, and repair of copper and fiber optic cabling for various telecommunications networks.
2. Collaborated in OSP cabling and trenching installations, ensuring precise execution of project specifications.
3. Conducted thorough troubleshooting of equipment and cabling to maintain optimal performance.
4. Planned network installations by performing site surveys and reviewing technical specifications.
5. Provided training to co-workers on installation methods aligned with industry standards (BICSI, EIA, TIA, ANSI).
6. Maintained detailed records of work orders and inventory using Microsoft Office tools.
7. Utilized Fluke network analyzers and OTDRs for testing and troubleshooting circuits and equipment.

Experience

0-2 Years

Level

Fresher

Education

AAS - Telecom

Description :

1. Ensured compliance with ISO 9001 standards in telecommunications operations.
2. Facilitated secure communications through the Automated Digital Network (AUTODIN), enhancing message integrity.
3. Managed encryption processes for classified messages, ensuring strict adherence to security protocols.
4. Monitored circuit performance and reported issues promptly, minimizing operational disruptions.
5. Maintained accurate logs and reports for equipment accountability and operational oversight.
6. Oversaw cryptographic inventory management, ensuring readiness and compliance with security regulations.
7. Operated a multi-line telephone system, facilitating efficient communication flow.

Experience

2-5 Years

Level

Executive

Education

B.S. Telecommunications

Description :

1. Oversaw the telecommunication infrastructure for multiple campuses, directing the installation of new PBX and VoIP systems.
2. Executed the installation of an NEC PBX for a new 400-room dormitory, enhancing communication capabilities.
3. Provided comprehensive telephony services for a newly acquired hospital, facilitating over 500 telecom sets.
4. Managed departmental relocations during renovations, ensuring minimal disruption to services.
5. Maintained an efficient wiring plant using Excel for tracking building and pair counts, simplifying moves, adds, and changes.
6. Implemented a billing program for departmental chargebacks related to telecom usage, improving budget management.
7. Streamlined vendor payment processes for telecom-related services, optimizing financial operations.

Experience

10+ Years

Level

Executive

Education

AAS in Telecom

Description :

1. Establishes and optimizes voice and data networks through effective cable management and installation.
2. Installs and configures telecommunications equipment including routers and switches to ensure robust connectivity.
3. Documents network configurations and updates equipment records for improved operational oversight.
4. Maintains equipment inventory and oversees procurement processes to ensure resource availability.
5. Enhances organizational reputation by proactively addressing service requests and improving service delivery.
6. Led a project team to complete installations across two facilities within a strict 2-week deadline.
7. Trains junior technicians on best practices and emerging technologies in telecommunications.

Experience

5-7 Years

Level

Senior

Education

B.S. Telecomm

Description :

1. Execute telecommunications maintenance support for moves, adds, changes, and disconnections of telephone services.
2. Respond to and resolve telephone trouble calls, providing users with accurate information and solutions.
3. Diagnose issues by analyzing and repairing defective equipment, programming telephone instruments per user requests.
4. Oversee inventory management of campus infrastructure equipment and spare telephone parts.
5. Conduct thorough site surveys to assess technical requirements for installations and upgrades.
6. Document and maintain records of telephone trouble calls and services provided by vendors.
7. Prepare monthly progress reports detailing completed work and future forecasts.

Experience

5-7 Years

Level

Management

Education

AAS in Telecom

Description :

1. Managed moves, adds, changes, and deletions for traditional and VoIP services, ensuring timely completion.
2. Installed, maintained, and repaired telecommunications equipment and systems.
3. Executed commercial installations and troubleshooting of LAN cabling infrastructure.
4. Reviewed blueprints for the installation and removal of telecommunications infrastructure.
5. Maintained accurate records in database applications for service modifications.
6. Assessed customer service requests and documented work order requirements effectively.
7. Participated in customer meetings to provide tailored solutions and alternatives.

Experience

5-7 Years

Level

Junior

Education

AAS in Telecom

Description :

1. Supervised and supported field service technicians in the installation and maintenance of telecommunications equipment.
2. Diagnosed and resolved complex service issues through expert troubleshooting and repair of network hardware.
3. Utilized diagnostic tools to identify and address network performance issues effectively.
4. Configured and tested various communication systems to ensure proper functionality.
5. Maintained up-to-date knowledge of the latest network services and technologies.
6. Implemented efficient time management strategies to meet customer commitments and project deadlines.
7. Fostered strong relationships with clients and team members to enhance service delivery and collaboration.

Experience

0-2 Years

Level

Junior

Education

AAS-T

Description :

1. Achieved a flawless inventory audit for telecommunications gear valued at over $290 million, consistently receiving top marks for inspections.
2. Demonstrated outstanding technical skills by leading the telecommunications section, resulting in improved system reliability and performance.
3. Enhanced customer satisfaction by effectively managing communications inquiries, achieving a 95% satisfaction rate.
4. Streamlined supply management for over 300 personnel, ensuring timely procurement and tracking of essential communication equipment.
5. Improved administrative efficiency by implementing organized filing systems and scheduling protocols.
6. Implemented a new training program for end-users, increasing system utilization by 30%.
7. Successfully installed and tested over 200 VoIP systems across multiple locations, enhancing communication efficiency.

Experience

5-7 Years

Level

Executive

Education

AAS-T

Description :

1. Installed and maintained multichannel line-of-sight and tropospheric scatter communication systems.
2. Diagnosed and repaired faults using BIT diagnostics to enhance system reliability.
3. Performed preventive maintenance on communication security devices and associated equipment.
4. Supervised team operations during installations and maintenance of communication systems.
5. Coordinated logistical support for equipment and supplies, ensuring operational readiness.
6. Trained team members on proper maintenance procedures and safety protocols.
7. Collaborated with cross-functional teams to optimize communication system performance.

Experience

2-5 Years

Level

Junior

Education

AAS

Description :

1. Maintained comprehensive knowledge of telecommunications products and services to provide accurate information to clients.
2. Managed inbound and outbound communication efficiently, addressing customer inquiries via phone and email.
3. Conducted thorough research and resolution of technical inquiries to ensure customer satisfaction.
4. Demonstrated professionalism when greeting customers, enhancing their experience with quality service.
5. Utilized active listening skills to identify and address customer needs effectively.
6. Resolved customer issues on first contact, promoting efficient service delivery and adherence to company policies.
7. Educated customers on additional services that could enhance their telecommunications experience.

Experience

7-10 Years

Level

Executive

Education

A.A.S.

Description :

1. Collaborated with teams to locate and mark underground cables for efficient repair and maintenance.
2. Executed installations and repairs in diverse environments, ensuring compliance with safety standards.
3. Monitored and resolved equipment issues swiftly, minimizing service interruptions during emergencies.
4. Installed and maintained telecommunication infrastructure across 25 locations weekly, ensuring optimal functionality.
5. Achieved a 99% quality rating through accountability and superior customer service.
6. Adapted to both independent and team-oriented work settings, enhancing overall productivity.
7. Consulted with clients to provide tailored technical solutions, boosting revenue streams.

Experience

5-7 Years

Level

Senior

Education

AAS-T

Description :

1. Documented installation processes and maintenance activities.
2. Ensured compliance with industry standards and safety regulations.
3. Utilized company vehicle to efficiently travel between sites for phone jack installations and replacements.
4. Configured hubs and routers to ensure optimal data communication.
5. Completed setup of voice mail and musical on-hold systems to enhance customer experience.
6. Interacted directly with clients to assess telecommunication needs and provide tailored solutions.
7. Maintained detailed reports for assignments, documenting parts used and tasks completed.

Experience

2-5 Years

Level

Executive

Education

AAS

Description :

1. Participated in project planning and execution for network upgrades.
2. Supervised operations, organized workloads, and directed changes to enhance productivity.
3. Coordinated project phases with vendors and agencies to ensure timely execution.
4. Gathered and analyzed data for reports and recommendations, enhancing project outcomes.
5. Maintained accurate records of service calls and repairs.
6. Created wire change diagrams and installation drawings using AutoCAD.
7. Performed testing and reprogramming of equipment, resolving issues in collaboration with engineers.

Experience

0-2 Years

Level

Entry Level

Education

AAS

Description :

1. Evaluated new technologies for potential integration into services.
2. Configured antennas and radios per client specifications while adhering to safety standards.
3. Worked with cross-functional teams to enhance service delivery.
4. Coordinated with customer representatives and operations centers for seamless maintenance scheduling.
5. Performed quality assurance checks on installed systems.
6. Resolved customer complaints and escalated issues as needed.
7. Monitored network performance and provided recommendations for improvements.

Experience

0-2 Years

Level

Entry Level

Education

AAS-T

Description :

1. Trains peers on telecommunications installation and troubleshooting procedures.
2. Establishes voice and data telecommunications systems through installation, maintenance, and operation.
3. Enhances job knowledge by engaging in continuous education and technical literature review.
4. Troubleshoots and repairs network outages, ensuring minimal disruption to services.
5. Maintains strong customer relationships by addressing concerns and providing solutions.
6. Ensures compliance with safety codes and regulations to maintain a safe work environment.
7. Documents network configurations and updates to improve operational efficiency.

Experience

2-5 Years

Level

Junior

Education

AAS-T

Description :

1. Managed telecommunications service contracts and vendor relations.
2. Managed status reporting on equipment and personnel, ensuring project timelines were met.
3. Analyzed cable requirements and surveyed routes to optimize installations and minimize disruptions.
4. Installed raceways, conduits, and hardware to facilitate effective network setups.
5. Planned network installations by reviewing customer orders and assessing installation sites.
6. Trained team members on best practices in telecommunications, enhancing overall skill levels.
7. Conducted thorough testing of circuits and alarms, identifying and escalating issues as necessary.

Experience

2-5 Years

Level

Junior

Education

AAS

Description :

1. Operated as a level three technician for Comcast, focusing on cable service installations.
2. Connected cable systems to televisions, ensuring optimal reception for subscribers.
3. Conducted routine inspections and troubleshooting of telecom networks and devices.
4. Troubleshot and repaired cable-related issues at customer locations.
5. Ensured the efficient operation of cable and telephone systems.
6. Installed high-speed internet and HDTV services, resolving connectivity issues.
7. Performed upgrades and downgrades on telephone services, enhancing customer experience.

Experience

0-2 Years

Level

Entry Level

Education

A.A.S. in Telecom

Description :

1. Provided training and technical expertise on the use of phone equipment and voicemail systems.
2. Delivered hands-on assistance for troubleshooting phone equipment failures.
3. Conducted thorough testing and evaluation of telecommunication equipment functionality.
4. Managed adjustments to customer billing processes for accuracy.
5. Ensured adherence to safety standards during installation and repair tasks.
6. Documented and resolved issues related to voice application hardware and software.
7. Maintained an organized inventory of telecommunication parts using RFID technology.

Experience

2-5 Years

Level

Junior

Education

A.A.S. in Telecom