A Telecommunicator is a telephone, radio and computer operator who connects people who are in need of emergency services such as fire, police or medical services. The job duties include receiving a variety of calls ranging from criminal acts in progress to car accidents and coordinating the dispatch to appropriate emergency responders. Certain core daily duties are listed on the Telecommunicator Resume as follows – managing multiple lines of communication, Crisis management, processing or executing all clerical work; coordinating with co-workers; monitoring the alarm system or device.
To act as a key link between people in trouble and the emergency services, the following skills are required – the ability to read maps and routes and provide clear instructions; knowledge of handling medical and other emergencies; experience with 911 system databases and familiarity in using law enforcement telecommunication systems. A little formal education in the form of an emergency training certificate or course is seen on resumes.
Objective : Dedicated telecommunicator with two years of experience in emergency response and customer service. Proficient in managing high-pressure situations, utilizing advanced communication technologies, and ensuring accurate data entry. Committed to providing exceptional support to both the public and emergency services, ensuring safety and timely assistance.
Skills : Accurate Data Entry At 50 Wpm, Emergency Response, Active Listening, Critical Thinking
Description :
Managed emergency calls, providing critical information to first responders and dispatching units efficiently.
Utilized advanced communication systems to relay information between callers and emergency services.
Maintained calm and collected demeanor while handling high-stress situations and urgent calls.
Documented all calls accurately in real-time, ensuring clear records for future reference and analysis.
Assisted in coordinating multi-agency responses during large-scale emergencies and incidents.
Monitored and responded to various technical systems and alarms to ensure operational integrity.
Tracked and recorded the location of on-duty police officers to enhance situational awareness.
Experience
0-2 Years
Level
Entry Level
Education
AAS Criminal Justice
Senior Telecommunicator Resume
Headline : Accomplished telecommunicator with over 7 years of experience in emergency response and dispatch operations. Expert in utilizing advanced communication systems to manage high-pressure situations effectively. Committed to ensuring public safety through rapid response, accurate data management, and seamless coordination with emergency services.
Skills : Advanced Communication Systems, Emergency Response Coordination, Geographic Knowledge, Dispatching Skills, Telecommunication Systems
Description :
Receive and assess routine and emergency calls, providing immediate assistance or dispatching appropriate services.
Operate advanced communication equipment to maintain contact with law enforcement and emergency personnel.
Utilize computer systems to accurately log calls and gather crucial information regarding incidents.
Dispatch officers swiftly to ensure timely response to emergencies and evolving situations.
Exercise independent judgment and multitasking abilities in high-pressure environments.
Monitor officer activities during patrols, ensuring their safety through constant communication.
Maintain organized records and documentation for efficient retrieval and reporting.
Experience
5-7 Years
Level
Senior
Education
B.S. CJ
Telecommunicator Resume
Objective : Dynamic telecommunicator with 5 years of experience in emergency response and call management. Adept at utilizing advanced communication technologies to ensure prompt and effective service delivery. Passionate about public safety and skilled in maintaining accurate records while managing high-pressure situations with professionalism and composure.
Skills : Emergency Call Management, Communication Technology, Customer Interaction, Safety Procedures, Legal Compliance, Information Management
Description :
Utilized a computer-aided dispatch system to receive and prioritize emergency calls for police, fire, and medical services.
Assessed the nature and urgency of emergencies to ensure prompt dispatch of appropriate units.
Maintained real-time communication with emergency responders, providing critical updates and support.
Monitored emergency alarms and managed non-emergency calls effectively.
Entered, updated, and retrieved vital information from multiple databases, ensuring data accuracy.
Provided information to the public regarding vehicle registrations and driving records as needed.
Operated various communication equipment across multiple public safety radio frequencies.
Experience
2-5 Years
Level
Junior
Education
AAS in CJ
Junior Telecommunicator Resume
Objective : Enthusiastic telecommunicator with 5 years of experience in emergency response and communication management. Skilled in prioritizing calls, ensuring accurate data entry, and providing vital pre-arrival instructions. Passionate about enhancing public safety through effective coordination with first responders and exceptional service delivery.
Skills : Microsoft Office Suite, Crisis Management, Data Entry, Empathy, Time Management, Stress Management
Description :
Efficiently determined the nature and location of emergency calls, prioritizing and relaying critical information to responders.
Accurately entered caller information into the database, supporting dispatch operations and data integrity.
Monitored and reported traffic conditions, contributing to public safety measures and situational awareness.
Collaborated with various City Departments to enhance safety protocols and response strategies.
Provided pre-arrival instructions to callers, ensuring safety and preparedness before responders arrived.
Assisted police units by researching calls, ensuring timely and effective resolution of incidents.
Followed up with complainants to gather additional information and improve service delivery.
Experience
2-5 Years
Level
Junior
Education
A.S. Criminal Justice
Telecommunicator Resume
Objective : Highly skilled telecommunicator with two years of experience in emergency response and effective communication. Adept at managing high-stress situations, employing advanced dispatch technologies, and ensuring precise data entry. Dedicated to enhancing public safety and providing exceptional service to both the community and emergency responders.
Skills : Emergency Response Skills, First Aid Knowledge, Emergency Protocols, Geographical Knowledge, Resource Management, Cultural Sensitivity
Description :
Operated Tiburon CAD software effectively, handling high call volumes and law enforcement radio communications.
Trained new staff on C3 Maestro Radio system, ensuring high retention and operational readiness.
Accurately entered large volumes of data into CAD under pressure, maintaining data integrity.
Collaborated on a website improvement project for the Sheriff's Office Communication Center.
Enhanced training experiences for new employees, contributing to a supportive learning environment.
Managed public safety radio systems, ensuring clear and effective communication.
Provided vital support during emergencies, demonstrating composure and professionalism.
Experience
0-2 Years
Level
Entry Level
Education
AAS Criminal Justice
Assistant Telecommunicator Resume
Objective : With five years of dedicated experience as a telecommunicator, I excel in emergency response and communication management. My expertise includes efficiently handling high-stress situations, delivering vital pre-arrival instructions, and maintaining accurate records. I am committed to enhancing public safety through effective coordination and support for emergency services.
Skills : Emergency Communication, Conflict Resolution, Attention To Detail, Clear Communication
Description :
Managed incoming emergency and non-emergency calls, providing timely assistance and information.
Coordinated with multiple agencies to relay critical information to first responders.
Collected and documented vital information from callers to ensure accurate dispatching.
Provided pre-arrival instructions to callers during emergencies to enhance safety.
Maintained the Computer-Aided Dispatch (CAD) system for accurate record-keeping.
Handled after-hours service requests for various municipal services effectively.
Updated and tracked outstanding warrants issued by local courts.
Experience
2-5 Years
Level
Executive
Education
AAS
Telecommunicator Resume
Objective : Resourceful telecommunicator with two years of experience in emergency response and crisis communication. Skilled in utilizing advanced dispatch technologies to manage urgent situations effectively. Focused on delivering exceptional service to the community while ensuring seamless coordination with emergency responders.
Managed emergency communications by accurately dispatching police, fire, and medical services.
Maintained effective communication during high-pressure situations, prioritizing public safety.
Documented detailed incident reports and ensured compliance with data management protocols.
Utilized advanced dispatch systems to track and coordinate emergency response efforts.
Collaborated with team members to enhance response strategies and improve service delivery.
Provided clear instructions to callers, ensuring safety and effective crisis management.
Participated in ongoing training to stay updated on emergency response procedures.
Experience
0-2 Years
Level
Fresher
Education
AAS Criminal Justice
Associate Telecommunicator Resume
Objective : Accomplished telecommunicator with 5 years of experience in emergency response and dispatch coordination. Skilled in managing high-pressure situations with precision and utilizing advanced communication technologies for effective service delivery. Dedicated to enhancing public safety through accurate data management and timely assistance to emergency services and the community.
Skills : Problem Solving, Team Collaboration, Listening Skills, Voice Modulation, Conflict Management, Time Sensitivity
Description :
Engaged with motorists, citizens, and law enforcement to gather critical information during emergencies.
Assisted in the coordination of special investigations and crime prevention initiatives.
Reported incidents and coordinated responses with law enforcement agencies effectively.
Developed and implemented communication strategies for emergency situations.
Acted as the primary contact for media inquiries, facilitating information dissemination.
Advised management on communication tactics to improve public relations.
Supported the communications department's operational budget and initiatives.
Experience
2-5 Years
Level
Executive
Education
AAS Criminal Justice
Telecommunicator Resume
Objective : Proficient telecommunicator with 5 years of experience in emergency dispatch and crisis management. Expert in utilizing cutting-edge communication technologies to ensure swift and accurate responses. Dedicated to public safety, I excel in high-pressure scenarios, delivering critical support to emergency services and the community while maintaining precise documentation.
Skills : Telephony Systems, Emergency Dispatch Coordination, Data Management, Incident Reporting, Cultural Competence, Analytical Skills
Description :
Accurately collected and verified personal information during emergency and non-emergency calls.
Communicated with Lancaster County Emergency Management regarding local and state emergencies.
Prioritized incoming calls for police, fire, and EMS assistance, ensuring swift action.
Served as a liaison between various agencies, facilitating essential communication.
Alerted supervisors to any issues and maintained accurate records of discrepancies in the CAD.
Informed co-workers and supervisors about emergencies requiring special attention.
Trained new employees on proper procedures for non-emergency calls, enhancing team performance.
Experience
2-5 Years
Level
Consultant
Education
AAS Criminal Justice
Lead Telecommunicator Resume
Objective : Experienced telecommunicator with two years in emergency dispatch and crisis management. Proficient in coordinating rapid responses, utilizing advanced communication systems, and ensuring accurate data handling. Focused on enhancing public safety through effective collaboration with emergency services and providing exceptional support to the community.
Skills : Advanced Data Management, Data Analysis, Workflow Management, Technical Proficiency
Description :
Managed emergency and non-emergency calls with professionalism and urgency.
Utilized multiple systems to verify information and assist responding units effectively.
Maintained an accurate log of all activities, ensuring clear communication among units.
Executed multitasking across various platforms to streamline operations.
Conducted surveys and provided feedback to improve service quality.
Coordinated with local authorities for logistical support during critical incidents.
Experience
0-2 Years
Level
Entry Level
Education
AAS EM
Telecommunicator Resume
Objective : Dedicated Telecommunicator with over 5 years of experience in emergency response and public safety communication. Proficient in multi-line phone systems and dispatch software, ensuring efficient and accurate information relay. Strong problem-solving skills and ability to remain calm under pressure, providing critical support to first responders and the community. Committed to maintaining high standards of service and confidentiality.
Skills : Communication Software Proficiency, Dispatch Systems Expertise, Prioritization, Situational Awareness, Compassion
Description :
Conducted outbound calls to disseminate critical information to the public.
Executed public opinion surveys, entering data into a centralized system for analysis.
Utilized strong communication and problem-solving skills to assist callers effectively.
Managed incoming calls, accurately documenting information provided by callers.
Coordinated dispatch of police and EMS personnel for emergency situations.
Performed background checks via NCIC and maintained detailed records.
Responded to alarms and dispatched officers to various incidents.
Experience
2-5 Years
Level
Junior
Education
A.S. Criminal Justice
Telecommunicator Resume
Objective : Skilled telecommunicator with two years of hands-on experience in emergency dispatch and communication systems. Proficient in managing urgent calls and coordinating responses under pressure. Adept at utilizing technology for accurate data entry and ensuring public safety through effective communication with emergency services.
Skills : Multitasking, Adaptability, Information Gathering, Follow-up Skills, Judgment Skills
Description :
Managed incoming 911 calls, ensuring prompt dispatch of emergency units.
Thrived in a fast-paced environment, multitasking across multiple communication applications.
Received commendations for exceptional service and dedication beyond standard duties.
Utilized advanced communication technology for efficient data entry and record-keeping.
Trained in Emergency Medical Dispatch, CPR, and Hazmat protocols.
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