A Telemarketing Agent used to answer the incoming phone calls from potential customers. The roles and responsibilities are to do cold calls to people mentioned in a given database to explain and sell products or requests for donations. A predefined script that provides detailed information about the product’s features, uses, cost, etc. and explains products’ benefits to the customers.
The customers are shown with relevant questions to get a glimpse of their requirements, and then they get convinced to buy the product by establishing how the product or service would meet their specific needs. The customer’s personal information gets to record on a computer for future use. The educational skill gets fulfilled by completing a bachelor’s degree or high school diploma. A Telemarketing Agent Resume gives the form of detailed skill like oriented in result production, teamwork, attention to detail, marketing skill, computer efficiency, skill in listening, and marketing ability.
Objective : To obtain a Telemarketing Agent position with a promising company and utilize my extensive customer service and managerial skills to make a real contribution to its growth and profitability.
Obtained customer information such as name, address, and payment method, and enter orders into computers.
Recorded names, addresses, purchases, and reactions of prospects contacted.
Contacted businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Obtained names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Answered telephone calls from potential customers who have been solicited through advertisements.
Wrote letters to respond to correspondence from customers or to follow up initial sales contacts.
Answered questions from customers.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Telemarketing Agent Resume
Objective : As a Telemarketing Agent, responsible for Greeting customers via phone using the automated dialer. and also Engaging in conversation to identify customers' needs.
Skills : Marketing, Customer Service, Good Communication.
Description :
Explained products or services and prices, and answer questions from customers.
Understood the vision of the business or project and keep it at the forefront at all times.
Maintained records of contacts, accounts, and orders.
Scheduled appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Received calls with the intent of promoting or selling company products or services.
Converted contacts obtained from group advertising opportunities to schedule initial appointments with the appropriate clinic based on Cluster Booking principles.
Monitored franchise website chats support to drive New Patient scheduling.
Experience
2-5 Years
Level
Executive
Education
GED
Telemarketing Agent Resume
Objective : Seeking a Telemarketing Agent with 2 years of experience in Answering incoming calls from prospective customers.and also using scripts to provide information about product features, prices, etc. and present their benefits.
Skills : QuickBooks, Microsoft Office Components, Industrial Programming, And Basic Computer Studies.
Description :
Delivered prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Focused on the goals of the organization.
Prioritized the success of the organization over personal interests in advancement.
Maintained technical knowledge by attending educational workshops; reviewing publications.
Assisted individuals in filling out applications or questionnaires.
Documented all calls and other contact attempts, as well as, recordings of all conversations in our call center database.
Met personally/team qualitative and quantitative targets.
Experience
2-5 Years
Level
Executive
Education
GED
Telemarketing Agent Resume
Objective : To obtain a Telemarketing Agent position. 3 years of experience in Recording the customer's personal information accurately in a computer system. and also experience in dealing with complaints or doubts to safeguard the company's reputation.
Skills : Customer Service Representative, Employee Training And Discipline.
Description :
Advised present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influenced customers to buy or retain product or service by following a prepared script to give product reference information.
Documented transactions by completing forms and record logs.
Maintained database by entering, verifying, and backing up data.
Kept equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
Maintained operations by following policies and procedures; reported needed changes.
Maintained quality service by following organization standards.
Experience
2-5 Years
Level
Executive
Education
Master In Science
Telemarketing Agent Resume
Objective : Seeking a Telemarketing Agent position, responsible for Asking pertinent questions to understand the customer's requirements. and also Persuading the customer to buy by demonstrating how merchandise or services meet their needs.
Skills : Planner, Marketing, Good Communication.
Description :
Asked questions in accordance with instructions to obtain various specified information, such as a person's name, address, age, religious preference, or state of residency.
Compiled, recorded, and coded results or data from interviews or surveys, using a computer or specified form.
Contacted individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
Identified and reported problems in obtaining valid data.
Met with supervisor daily to submit completed assignments and discuss progress.
Performed patient services, such as answering the telephone or assisting patients with financial or medical questions.
Reviewed data obtained from an interview for completeness and accuracy.
Experience
2-5 Years
Level
Executive
Education
GED
Telemarketing Agent Resume
Headline : As a Telemarketing Agent, responsible for Working in a call center requesting medical records on behalf of American insurance companies Verified that records were received and updated daily.
Skills : Strategic, Creative, Organized, Detail-Oriented, Entrepreneurial, Social Impact Driven.
Description :
Effectively managed a high-volume of inbound and outbound customer calls.
Resolved customer issues in a clear, courteous, and straightforward manner.
Created cases and claims for damaged, lost, or displaced packages.
Activated accounts for clients interested in new services.
Remained up-to-date on the latest technologies and solutions applicable to company products.
Provided base level IT support to non-technical personnel within the business.
Installed software, modified and repaired hardware, and resolved technical issues.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Telemarketing Agent Resume
Objective : As a Telemarketing Agent, responsible for maintaining top agents, assisting the managers with clerical work. Developing flexibility in learning new things.
Skills : Microsoft Office, Data Entry, Customer Relations.
Description :
Informed customers on the different campaigns would be specializing in that current time period.
Gained incredible patience and compassion.
Understood the basic principles of customer service.
Maintained being one of the top agents while being a part-time student.
Assisted the managers with any clerical work needed.
Developed flexibility with learning new things in a short period of time.
Contacted businesses and private individuals by telephone in order to solicit sales for goods and services.
Experience
2-5 Years
Level
Executive
Education
GED
Telemarketing Agent Resume
Objective : As a Telemarketing Agent, responsible for tracking successful meeting sales experience as a telemarketer customer service. Maintaining customer satisfaction ratings.
Skills : Customer Service, Microsoft Word, Google Docs, Marketing.
Description :
Assisted consumers with other questions and activities.
Completed Training on AT&T Rewards Plan Specifics and Internal Computer Systems Database Administration.
Conversed with, engendering interest in, and securing participation in the AT&T Rewards Program, Meeting and exceeding company metrics of 10 Rewards Program registrations per day.
Utilized company software to perform accurate data processing on all accounts.
Followed up with clients to ensure optimal customer satisfaction.
Maintained customer satisfaction ratings based on explicit criteria set forth by the company.
Attended mandatory training sessions to stay updated on service, product, or company policy changes.
Experience
2-5 Years
Level
Executive
Education
GED
Telemarketing Agent Resume
Objective : Seeking a Telemarketing Agent position. Responsible for Answering inquiries by clarifying desired information; researching, locating, and providing information. Maintaining a call center database by entering information.
Skills : Customer Service, Telephone Etiquette, Microsoft Office, Good Communication.
Description :
Adjusted sales scripts to better target the needs and interests of specific individuals.
Called former customers as well as prospective customers to get their updated information to give them an Auto Insurance and or Homeowners Insurance Policy Quotes.
Attempted to get customers interested in the books we sold.
Utilized social media tools to drive page likes through ad interactions.
Monitored major customer review sites and respond in kind for all franchisees utilizing call center.
Handled incoming call overflow and off-hour calls from offices.
Explained products or serviced and prices, and answer questions from customers.
Experience
2-5 Years
Level
Junior
Education
G.E.D
Telemarketing Agent Resume
Objective : Responsible for Making outbound calls on an automatic dialing software program to prospective clients about current promotions.
Skills : Microsoft Office, Management, Marketing.
Description :
Completed 200-900 daily cold calls, with an average customer conversion rate of 85%.
Emphasized product features based on the analysis of customers' needs.
Answered customers' questions regarding products, prices, and availability.
Set weekly goals for inside sales representatives.
Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
Managed and recorded all leads from outbound telephone marketing.
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