A Telemarketing Sales Associate is a telemarketer, who is responsible for generating sales or donations over the telephone. The job description entails contacting businesses and private individuals and reading from a predetermined script to solicit sales and donations. Other accountabilities are listed on the Telemarketing Sales Associate Resume as – initiating sales with potential customers over the phone, asking questions to engage customers and keep the conversation going, listening to the customer’s needs to generate repeat sales, gathering and documenting customer information, and answering customer’s questions on the products.
A successful individual for this role should have excellent communication skills, and the sales ability to sell even through telephonic conversations. They have to be meticulous in keeping records and be able to handle all aspects of making a sale. Formal education includes a high school diploma or GED.
Summary : Telemarketing Sales Associate is Providing customers with expert advice on equipment selections, operation and maintenance. Securing equipment by checking availability using dashboard and other platforms & Learning and understanding Key service related issues with our equipment so you are able to respond to customers' needs by being able to offer trouble shooting solutions over the phone.
Mostly dialed outbound to DirecTV customers and would unlock channels.
Dialed outbound for political campaigns and radio contests Accomplishments I made top producer in every campaign I was trained in.
Received rewards for being top producer.
Used Responsibility, flexibility, determination, moral conduct, endurance, patience, a will to learn, a drive to succeed.
Mostly dialed outbound to DirecTV customers and would unlock channels.
Dialed outbound for political campaigns and radio contests Accomplishments I made top producer in every campaign I was trained in.
Received rewards for being top producer.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Telemarketing Sales Associate Resume
Summary : Telemarketing Sales Associate is Experienced under my belt including , landscaping, factory work, and telemarketing experience. Willing to do whatever it takes to get the job right and hopefully leave a positive impact on people everyday. Working in a consultative role, provide tailored solutions to meet unique requirements of the customers by presenting key selling points, features and benefits.
Skills : Microsoft Excel, Microsoft Office, Marketing, Leadership, Management Experience, Public Speaking, Public, Mentoring, Typing, Customer Service.
Description :
Generated leads for sales team.
Maintained up-to-date contact lists, updating as necessary to make sure all contact information is current.
Keep tracked of daily progress, along with maintaining prospect profiles with number of times contacted, hot or cold lead, marketing material sent, and follow up call scheduling.
Meet daily and monthly customer contact goals
Consistently close warm sales leads after identifying customer needs and provided the appropriate product and service recommendations
Collaborate with other representatives and teams across the company to improve the process, products, and organization while driving sales and conversion
Participate in weekly trainings, 1:1’s, and company-wide meetings in order to develop and grow.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Telemarketing Sales Associate Resume
Summary : Telemarketing Sales Associate with 8 years of experience in Receiving and handling high volumes of inbound calls. Meeting quality assurance, associate readiness, and other key performance metrics. Creating and building strong relationships with internal and external customers. Determining/understanding customer equipment needs through qualifying and needs assessment.
Skills : Sales Associate, Telemarketing.
Description :
Deliver extraordinary customer service to ensure member satisfaction
Answer inbound calls to process new member sales, add-ons, upgrades, automatic renewals and transfers and processing credit card payments
Help answer questions about AAA products and services
Provide advice about travel, tours, and directions
Consistently upsell and cross sell other AAA products and services (discounts, credit cards, insurance, etc.)
Help our members in their time of need by taking roadside assistance calls and accurately capturing the details of their needs.
Ability to work overtime and/or holidays as necessitated by business
Experience
7-10 Years
Level
Management
Education
MS
Telemarketing Sales Associate Resume
Headline : Telemarketing Sales Associate is Contacting current and past customers and qualified sales leads to generate new sales. Selling and up-selling, including but not limited to: season ticket plans, suites, as well as group packages. Responsible for working on a computerized ticketing system. Handling all facets of work associated with incoming customer inquiries for all Washington Commanders ticket sales.
Skills : Customer Sales, Ticket Planner.
Description :
Strong ability to troubleshoot and multi-task in fast-paced work environment.
Able to use a Windows based computer with ease.
Able to secure the appropriate licensing for sales as required.
Operate automatic call distribution (ACD) telephone set and PC running Windows-based and Internet applications.
Accurately gather, document and respond to members’ needs and matches these needs to appropriate and relevant AAA products and services while demonstrating a pleasant and professional telephone manner.
Deliver extraordinary customer service to ensure member satisfaction and create a positive impact on membership renewal rates.
Counsels members concerning auto travel requests for TripTiks, maps, and Tour books.
Experience
5-7 Years
Level
Executive
Education
MS
Telemarketing Sales Associate Resume
Headline : Over 2-5 years inside sales experience, preferably in digital media, internet marketing, and/or technology sales. Experienced selling solutions over the phone and in-person B2B sales experience preferred. Tracking record of exceeding sales goals and quotas.
Skills : Verbal Communication, Sales Goal.
Description :
Provides verbal road directions to members and answers travel related inquiries.
Responds to members’ requests for information regarding membership related issues.
Investigates membership related discrepancies, and maintains existing membership data via online access to membership system.
Responds to membership sales calls, including processing new member sales, associate add-on memberships, Plus, Plus RV and Premier up grades, automatic renewals and transfers.
Uses probing questions to determine members’ needs and recommend specific products or services.
Processes credit card payments for all new memberships, renewals, upgrades and associate member add-ons.
Enrolls members in Driver Improvement course and Mature Operator’s courses
Experience
5-7 Years
Level
Executive
Education
MS
Telemarketing Sales Associate Resume
Objective : Telemarketing Sales Associate is Maintaining comprehensive knowledge of the assigned vertical industry. Meeting assigned sales Quota. Conducting assigned number of product presentations to the client per week. Conducting assigned number of sales proposals delivered per week.
Skills : Sales, Tracking System.
Description :
Processes credit card payments at time of enrollment.
Assists members in obtaining Roadside Assistance by recording accurate information and advising them of service options and procedures.
Responds to, records and resolves members’ concerns.
Utilizing the comment tracking system, AIC Web, CRM and e-mail as appropriate to record member feedback for follow up by Member Relations department or other appropriate business lines.
Asks probing questions to determine member’s information/service needs and recommends options.
Offers products and services relevant to the members’ individual circumstances by reviewing relevant product features and benefits.
Meets or exceeds measurement standards for sales and service (Occupancy, ASA, A/R, Quality Monitoring, Sales goals).
Experience
2-5 Years
Level
Executive
Education
MS
Telemarketing Sales Associate Resume
Objective : Telemarketing Sales Associate with 4 years of experience in Creating and executing quarterly business plans that result in hitting monthly and quarterly sales goals. Creating meaningful business relationships with prospects, clients, and your Scorpion colleagues. Using the various training platforms to continuously grow your personal knowledge of our product, sales, and process.
Skills : Training Program, Sales.
Description :
Maintains an organized work area.
Keeps current on new developments, products, services, policy changes, etc. and applies them correctly in performing tasks.
Maintains a high level of expertise in technical/functional areas.
Listen to customers’ needs and address concerns
Upsell additional products that serve the customers’ unique needs
Follow-up with customers in a timely manner.
Remote work experience preferred but not required
Experience
2-5 Years
Level
Executive
Education
MS
Telemarketing Sales Associate Resume
Objective : Telemarketing Sales Associate with 3 years of experience in Consulting with existing customers to find out their business needs and how CDKs products can help resolve or manage their business needs. Communicating with field sales reps on a regular basis and support them as needed. Answering inbound sales calls & make outbound sales calls to follow up on leads and further qualify the customer needs.
Skills : Customer Service, Recording.
Description :
Communicate pricing and collect the initial lease payment
Conducts high-volume of incoming calls and outbound calls
Perform detailed documentation maintenance for cross-functional teams
Provides information to prospective clients and physicians
Schedules appointments, meetings, conferences, and maintains calendars
Ensures quality customer service during communications with various callers
Performs research using the internet and other available resources to locate and compile information
Experience
2-5 Years
Level
Executive
Education
MS
Telemarketing Sales Associate Resume
Objective : Telemarketing Sales Associate is Creating a professional and engaging first impression with our prospects. Thoroughly qualifying inbound leads and collaborate with Account Executives for a smooth prospect experience. Prioritizing leads and position relevant product features to solve business needs. Managing follow-up with calls-to-action to consistently build a sales pipeline. Meeting activity and pipeline goals on a monthly basis. Consistently contacting new leads with a sense of urgency and master clearing out your queue of tasks.
Skills : Cleaning, Leadership.
Description :
Uses various software applications, specifically Microsoft Office, to assemble and/or format data and reports
Provides assistance with special projects as requested by his/her manager/director
Assists with special events planning
Participates in call critiques which include providing feedback for co-workers and receiving feedback from co-workers, instructors and managers.
Relies on protocol, established procedures and prior experience to make decisions based on the company’s best interest and to the benefit of Cenegenics partners, affiliates and clients.
Ability to communicate fluently in English and Spanish verbally and in writing.
Must be able to work rotating weekends.
Experience
2-5 Years
Level
Junior
Education
MS
Telemarketing Sales Associate Resume
Objective : Telemarketing Sales Associate is Preparing all new contracts and handle all incoming leads. Analyzing all client requirements and assist to prepare all service contracts and facilitate sales. Performing all follow up for all outbound calls. Supervising all online chat, video meetings, and sales calls for prospects and new clients. Ensuring optimal level of client satisfaction at all times and process all orders on phone and through our website.
Skills : Client Assistant, Interpersonal Skills.
Description :
Manage high volume of phone calls and live chats providing a response to all while maintaining high quality of services and performance standards.
Facilitate sales of all services according to company and client requirements.
Coordinate with customers and avoid any discontinuation from his or her end.
Assist customers with all knowledge on products and services and assistance during the signup process.
Administer any customer complaints to the client success team and ensure timely resolution.
Manage and correspond with new customers during the onboarding period.
Schedule all customer appointments according to procedures and document all customer interactions.
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