A Telephone Triage Nurse will gather basic information about the patient such as name, age, gender, weight, and height, post which the symptoms must note down, and inquiring about underlying health conditions. The roles and responsibilities are to answers phone calls from patients and evaluate their medical needs. Once if the Telephone Triage Nurse collects the basic information, an applicable level of care recommends their role. In case the patient does not have a fixed doctor, a Telephone Triage Nurse requires referring them to nearby doctors for better treatment of the conditions.
This job description denotes the following method to give additional useful information to the patients over the phone. Bold the certificate of the practicing nurse in educational skill but for the formal procedure, a candidate must possess a bachelor’s degree in nursing. A Telephone Triage Nurse Resume demonstrates the following ability such as a collection of vital signs & patient specimens, doctor assistance to examine the procedures, and providing medical advice.
Summary : Telephone Triage Nurse professional with more than ten years practical experience in hospital-gyn, Pediatrics, Family Clinic, home health care primary care environment, Patient support and treatment documentation with care plan for diagnosis, administration of treatment procedures Injections, vital signs, call out new and refill medications Immunizations. Maintaining accurate and thorough documentation of the information given to callers. Demonstrating excellent verbal communication skills, helping parents feel confident in the advice given, as well as in the parents' ability to provide care for their ill children.
Skills : Telephone Etiquette, Telephone.
Description :
Covered the department as the Lead Nurse, in the absence of the department manager.
Trained and oriented new nurses, teaching technical and customer service skills, and hospital and departmental policies and procedures.
Accurately assessed each patient's condition by actively listening to callers and asking probative questions.
Identified emergent situations and effectively transferred life threatening calls to appropriate agencies per protocol.
Offered plan of care and patient education to callers, according to protocols.
Scheduled appointments with primary care physicians, as well as after-hours clinics.
Experience
10+ Years
Level
Senior
Education
AS
Telephone Triage Nurse Resume
Summary : To use the skills and knowledge that I have acquired in nursing and case management. Monitoring PCM continuity reports and facilitated care coordination to realign patients with their PCM to maintain PCM continuity & Serving as a clinical resource for peers and subordinates. & Facilitating a shared goal model within and across settings to achieve high-quality care that is patient and family-centered.
Skills : Team work, Positive Attitude, Humility, Integrity, Injections, vital signs, call out new and refill medications, Immunizations. Physicals, EKG.
Description :
Provided direct nursing care to patients from days old to geriatrics.
Responsible for ensuring assessment, planning, coordination, implementation, evaluation of nursing care was performed utilizing evidence-based practice guidelines.
Collaborated with physicians and ancillary health care professionals using a multidisciplinary approach to meet the needs of patients and their families.
Maintained accurate nursing documentation on all clinical records.
Documented walk-in patients' assessments, critical lab values, telephone consults, procedures and disposition codes accurately and timely in AHLTA.
Served as a telephone triage nurse, by obtaining pertinent history, making assessments, developing treatment plans, recommending over-the-counter medications per protocol.
Reviewed provider's dashboard to maintain HEDIS measures above 90th percentile for breast, colon, and cervical cancer.
Experience
7-10 Years
Level
Management
Education
Master Of Science In Nursing
Telephone Triage Nurse Resume
Summary : Seeking to expand my nursing skills and am very conscientious about my work ethics and always give my very best on a daily basis. Self directing and working well in a team environment. Applying extensive medical knowledge and experience to respond to as many as one hundred telephone calls per day for busy practice that includes nine pediatricians. Answering questions about symptoms or other problems or refer calls to doctors.
Skills : Open to learning new in addition to those listed above.
Description :
Responsible for answering daily calls from parents, guardians regarding patient care questions.
Gave homecare instructions, scheduling appointments, documenting symptoms, vitals, medications, scanning documents, etc.
Coordinated patient care with providers as needed.
Referrable made for emergent, urgent, specialty care as required.
Able to provide either appointments to be seen for the patient or recommendations from the doctor as to what needed to be done for the patient at the time of an illness.
Used Proficient in EHS,EPIC (Electronic Charting) Analytical skills Bilingual in Spanish and English Communication (verbal/written) Critical thinking Decision making in high pressure situations Delegate responsibilities Employee relations, Teamwork, Works well with others Flexibility Handling complaints in a Professional Manner Teaching/Training Leadership Managing conflict Meeting deadlines, Time Management Organization skills Prioritizing multiple tasks Taking initiative Reliability, Honesty, Productivity.
Assisted the radiology department as needed when they were unable to start an IV.
Experience
7-10 Years
Level
Management
Education
Licensed Vocational Nursing
Telephone Triage Nurse Resume
Summary : Completed the Franklin Covey Leadership Courses sponsored by the Veterans Health Administration. Serve on various committees and projects throughout the VA Portland Healthcare System Excellent public speaking skills that can be useful as a point of contact for the department and/or to facilitate collaboration amongst various departments and disciplines.
Skills : Flu Shot Clinic With Maxim Rochester NY, IV,,blood Draws, EKG, Assisting With Procedures, Wound Care,respiratory Treatment,catheters,wound/surgical Drains,trach Care, EMR Triage Both Telephone And Emergency Room.
Description :
Stationed in the Harlingen Outpatient Clinic as a telephone triage nurse and provided support service as need for primary care using evidence-based, patient-centered processes.
Multidisciplinary collaborated to ensure that Veteran's utilizing the telephone service received timely care that was as good as the care they would receive if they walked into the clinic.
Upon noticed the need for a more efficient method to help patients track their medications, without physically reporting to the pharmacy; solely collaborated with the pharmacy department and received training using the Consolidated Mail Outpatient Pharmacy (CMOP) tracking tool.
Able to provide immediate guidance for patients calling by phone, so that they would not have to make unnecessary, time-consuming trips to the clinic.
Educated the primary care nurses about the benefits of using the tool.
Membered of the Nursing Unit Council.
Proficient at accessed multiple venous access devices and IV therapy.
Experience
7-10 Years
Level
Management
Education
Master Of Science
Telephone Triage Nurse Resume
Headline : Seek to expand my nursing skills outside of my current area of expertise and continue serving the nursing needs of the Hattiesburg Community. Scheduling appointments with physicians and for tests. Responding to requests for prescription refills and prior authorizations. Maintaining patient charts and confidential files in accordance with HIPAA regulations.
Skills : Medical Review, Case Management.
Description :
Supervised and managed the infusion department.
Administered IV infusions to psoriasis patients.
Case managed for IV medications.
Coordinated a study for the research department which involved an apheresis treatment.
Telephone triaged nurse for general dermatology patients as well as psoriasis patients.
Assisted the physicians with surgeries and various laser procedures.
Provided triage triage for physician offices throughout the country.
Experience
5-7 Years
Level
Management
Education
BSN
Telephone Triage Nurse Resume
Objective : Resume can be emailed or faxed. Registered nurse with well rounded experience. Looking for part-time or full-time nurse position. Most recent experience was Full time in clinic setting. Verbally assessing patients to determine their needs and prioritize the physician's schedule. Assisting the physician with test interpretation, physical assessment, patient education/documentation and refilling patient's medications.
Skills : Compassionate RN with superior problem solving , advocate of Family centered care.
Description :
Demonstrated the ability to use the nursing process and independent decision making.
Provided phone triage of consumer health status using general, pediatric and emergency medicine protocols.
Acted as a consumer advocate by resolution of problems or communication of consumer needs and concerns to appropriate resources.
Initiated written follow-up communication for each encounter using computer notes and referral authorization.
Responded to consumer requests for physician referral and/or health information.
Exhibited a workable knowledge of teaching protocol in health care and preventive pediatric, adolescent, adult and geriatric populations.
Maintained current knowledge base, including triage skills, and appropriate teaching principles for all age groups.
Experience
2-5 Years
Level
Executive
Education
BSN
Telephone Triage Nurse Resume
Objective : Telephone Triage Nurse with 4 years of experience in Securing referrals with the completion of necessary forms and communication with insurance companies as necessary. Performing care coordination and professional nursing functions to assess the severity of the patients health concerns using protocols and algorithms in a manner that provides patient dispositions to emergency care, clinic provider appointments, and triage nurse clinic services within the scope of the licensed practice.
Skills : Microsoft Outlook, McKesson Call Center, McKesson EMR.
Description :
Assisted docs with exams ,nurse visits, injections, wound care, prior authorizations, home health placement &schedule appointments.
Performed ear irrigations, bladder scans, eye exams, wound care, suture/staple removals.
Educated vets on chronic diseases, smoking cessation& wt loss.
Assisted/relieved clerks of checking in and out veterans for appts.
Attended monthly PACT meetings for patient aligned care, while compiling info, statistics, and other office successes to share with our home clinics.
Directed them to the appropriate level of care which sometimes saved them a trip to the ED.
Provided telephone triage service and medical information to clients using computer and telephone skills.
Experience
2-5 Years
Level
Executive
Education
Master Of Science In Nursing
Telephone Triage Nurse Resume
Objective : Dedicated Telephone Triage Nurse with 3+ years' experience in a variety of healthcare settings; Skilled interacting with physicians, nurses and other healthcare professionals. Conscientious application of hospital policies and procedures; keep needs of patients foremost in mind. Capable of working under pressure in fast-paced environments and managing multiple and diverse tasks simultaneously; Seeking a role in Case management, Risk Management or Radiology Nursing.
Skills : Picc Line Insertion, BroViac Repair, Port Access And Reposition And Exchange Picc Lines, Telephone Triage Nursing, Home Health Management, Clinical Nurse Specialist Labor And Delivery.
Description :
Gathered assessment details from parents to develop a triage call.
Communicated effectively with parents over phone to recognize the patient's health needs.
Provided appropriate guidelines in a language the parents understood.
Adhered to standardized protocols to assess and formulate a plan of care.
Triaged and directed patients to appropriate care professional (physicians for further advice, a 911 operator for immediate assistance, or schedule medical appointment.) Knowledgeable in patient documentation (using EMR system).
Performed Telephonic advice for patients in Oklahoma and Missouri areas.
Utilized computer software programs to aid in disposition of incoming calls.
Experience
2-5 Years
Level
Executive
Education
Master Of Science In Nursing
Telephone Triage Nurse Resume
Objective : Hardworking and dependable Registered Nurse with years of experience serving others. Experienced in functioning as a charge nurse. Seeking an opportunity to work with others to make a difference in people's lives. Providing patient-centered education related to acute or chronic illnesses, adheres to quality metrics, clinical gap closures, facilitates communication among providers, and advocates for the patient, family, and support system.
Skills : IV Therapy, Urinary Catheter, Bladder Irrigation, Medicine.
Description :
Made assessments evaluating clients' ability remain at home verses being admitted to a facility.
Liaised between client, family, physician, caregiver, and facility.
Physical evaluated were done to assure quality of care and the quality of services being provided.
Adhered to PII and HIPPA regulations.
Developed an electronic form system using fillable encrypted PDF forms with electronic signature for use on PCs, tablets and phones.
Utilized computer software programs to aid in the disposition of incoming Pediatric calls.
Performed quality assurance and developed and implemented spreadsheets to collect statistical data for the Pediatric Call Center.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Telephone Triage Nurse Resume
Summary : To be a valued team member working with a patient population that requires compassion, trust, and acceptance while providing quality care in a therapeutic environment to achieve the most positive outcomes. Coordinating team-based care to provide health services to individuals, through effective partnerships with patients, their caregivers/families, community resources, and their physician.
Skills : IV Management, Fetal Monitoring, Lactation, Illnesses and Environmental Exposure, Childhood Immunizations & Illnesses; Obesity Workshop, Suturing Workshop, Applying and removing casts workshop, Allergy testing.
Description :
Triaged calls nationwide from pediatrics to geriatrics and everything in between.
Provided appropriate level of care based on assessment guidelines ranging from 911 to home care outcomes.
Able to provide care for individuals and families who needed reassurance at times.
Able to educate on certain symptoms and illnesses which helped give them the confidence to treat and care for their children.
Used Critical thinking skills, educational/teaching skills, customer service and computer skills,.
Managed triage telephone calls as well as responsible for facilitation of interhospital patient transfer requests.
Responsible for coordination of unscheduled hospital admission from physicians offices.
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