A Teller Operations Manager, also referred to as the Teller Manager, supervises the tellers who work at the bank. A well-drafted Teller Operations Manager Resume mentions the following essential duties – processing cash and checks transactions, assisting clients with banking needs, scheduling teller staff, training new hire employees, training and coaching current and new staff members, monitoring teller performance and tracking cash differences, and undertaking responsibility for scheduling staff, and participating in performance appraisals.
Those seeking this job role must mention on the resume the following skills and abilities – strong numeracy skills, strong attention to detail, the ability to multitask, problem-solving skills, knowledge of using the latest technology and software. Many banks will hire applicants who have at least a minimum high school diploma on their resumes, and provide training to these employees upon being hired.
Objective : To effectively lead and motivate a group within the organization by embracing the core values and achieved corporate strategy. Offering strong leadership skills in relationship building, training, sales, management, customer service, compliance, fraud management and achieving corporate goals. Able to analyze and upgrade/implement controls regarding risk reduction, employee retention, sales, service consistency, quality control, and employee development.
Skills : Full Cycle Recruiting, Microsoft Office, Multi Tasking, Detail Oriented.
Description :
Worked with corporate support departments to ensure procedural consistency, adherence to internal controls and compliance with regulatory requirements Provide day to day direction and planning to a large staff.
Coached the staff to meet monthly sales goals, provide excellent delight scores and manage risk and exposure.
Opened accounts to include consumer and small business accounts, take loan applications, complete domestic and international wires, and work with customers to sell mortgage loans and small business products.
Provided daily coaching, interact and sell bank products to customers.
Professional and extensive trained in mortgages loans, small business and leadership.
Served as a liaison between branch and assistant branch manager.
Oversaw all teller related tasks, providing guidance and direction to the teller team to insure strong service and operational performance.
Experience
2-5 Years
Level
Junior
Education
Diploma In General Studies
Teller Operations Manager Resume
Summary : Teller Operations Manager with over 9+ years experience in consumer/retail banking and customer service settings. Consistently achieved record-high customer satisfaction rankings. Expert with improvements of underperforming operations and associates, with speedy turnaround. Respected builder and leader of customer-focused teams. Instill a shared enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety and security guidelines.
Solicited both personal and business accounts, while developing strategic alliances with clients and partners.
Participated in community events to position the bank as a leader within the market.
Cross-sold banking services and products to clients while creating an engaged spirited and well-coached team.
Processed bank transactions and reconciliation.
Proactively identified and managed risk.
Observed, coached, and trained associates.
Managed cash vault, multiple ATMs, teller cash dispensers, and tellers.
Experience
10+ Years
Level
Senior
Education
Diploma
Teller Operations Manager Resume
Summary : Teller Operations Manager with an extensive career in talent acquisition, leadership, and executive administrative services complimented by an impressive track record of driving revenue and boosting company morale.
Skills : Management, Customer Service, CNA.
Description :
Managed all the tellers on the teller line.
Approved all large-dollar deposits and withdrawals.
Trained new tellers.
Printed debit cards.
Organized all the paperwork for yearly audits.
Handled all customer complaints and problems with our branch.
Handled foreign currency ordering and exchanging.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Business Management
Teller Operations Manager Resume
Summary : Teller Operations Manager with 4+ years of experience in Consistently providing superior professional service to internal and external customers, following the standards of the Customer Impressions program, Consistently meeting expectations of teamwork, punctuality, and regular, reliable attendance.
Skills : Microsoft Office, Word, Excel, Cash Register, Western Union, Customer Service.
Description :
Oversaw a team of nine tellers that executed all sales activities; established and achieved sales goals through effective sales management techniques.
Recruited, trained, and mentored staff on client profiling conducting sales meetings, and closing deals.
Facilitated 12 training sessions for both New Hire Orientation and Teller training.
Managed vault operations and handled selling/buying of a currency for a seventeen branch network.
Liaised between the Risk, Fraud, and Compliance departments to communicate audit findings and discrepancies.
Opened new accounts and processed changes to existing accounts including personal and business accounts, IRA, Certificate of Deposit, and wire transfers.
Conducted quarterly audits on branches to ensure conformity with all regulatory bodies; reported all findings in the form of a written report to both the Vice President of Compliance and the Branch Manager (specific location).
Experience
10+ Years
Level
Senior
Education
Bachelor Of Business Administration
Teller Operations Manager Resume
Objective : Talented, enthusiastic, energetic, and fast learning professional with excellent organizational skills. Motivated and accomplished team leader, as well as a true team player. Able to perform in a high-paced, deadline-driven environment. Commitment and passion for operational, educational and organizational excellence.
Skills : Planning Skills, Training Skills, Coaching Skills.
Description :
Assisted and supported Banking Center Manager in leading a team of sales and service professionals.
Responsible for daily implementation of Manager's directives.
Coached team on the proper execution of key banking center responsibilities and goals.
Recruited, coached, and developed new staff to ensure proper customer service success.
Coached and trained teller team to process transactions accurately, efficiently, and in accordance with the established policies and procedures.
Ensured daily operational excellence in the banking center and maintain the highest level of customer service standards.
Increased business in new locations by providing exceptional customer service, executing team strategies, and making sales referrals.
Experience
2-5 Years
Level
Junior
Education
Associate In Arts
Teller Operations Manager Resume
Objective : Dedicated and focused Teller Operations Manager who excels at prioritizing, completing multiple tasks, simultaneously and following through to achieve project goals.
Skills : Microsoft Office Proficient, Meticulous Attention To.
Description :
Managed the banking center and the work, tracked and managed operations performance metrics through the monitoring of available reports.
Developed, communicated, and executed action plans to close gaps between goals and results.
Communicated results to the market team as required.
Driven customer service execution, identify customer needs, and refer financial products and services, via customer education and cross-selling.
Led execution of operational processes in the banking center (with emphasis on general and teller line operations and compliance activities).
Delivered and support training sessions on new banking center initiatives related to compliance, administration, and new processes.
Addressed basic service issues to guarantee customer satisfaction and retention, ensure the highest level of customer service.
Experience
2-5 Years
Level
Executive
Education
Diploma
Teller Operations Manager Resume
Objective : To obtain a position within a bank that enables me to utilize my knowledge and expertise of the financial industry; inclusive of leading sales, operations, compliance, regulations, support, and superior customer service.
Skills : Operational Skills, Training Skills, Business Management Skills.
Description :
Responsible for all aspects of the branch procedures, policies, compliance, and monthly internal audits.
Ran a teller drawer, while being the Vault Teller and Coin Teller Vault.
Responsible for doing monthly audits of all teller drawers, internal branch operations, and money management systems and processes.
Opened and cross-sold consumer and business accounts to establish their entire relationship with the bank.
Worked closely with BSA and the compliance department to ensure all regulations are being adhered to.
Excelled within a fast-paced environment, continually taking on increased levels of responsibility.
Partnered with Market Team to oversee other banking centers for pre-BCCR audits, give evaluations, and implement action plans to maintain the business culture and mission.
Experience
2-5 Years
Level
Junior
Education
Diploma
Teller Operations Manager Resume
Headline : Teller Operations Manager is responsible for Handling various customer transactions in a courteous, professional, and accurate manner while demonstrating exceptional customer service; providing daily support to the Teller Operations Manager, and support/direction to the tellers to ensure efficient operation of the teller line while adhering to bank policies and procedures, and maintaining customer confidentiality, Establishing and maintaining all types of bank deposit products and services.
Daily cashed sheet balancing of 3 bank locations cash records.
Researched Audited discrepancies in cash reporting.
Audited cash drawers and maintained reports.
Managed more than ten tellers, created reviews, handled coaching opportunities, and was involved in the hiring/termination process.
Implemented training policies and procedures to complement the auditing process.
Handled all customer service-related issues.
Aided in the overall 25% reduction of bank theft losses by establishing individual cash drawer limits throughout the branch.
Experience
5-7 Years
Level
Executive
Education
Bachelors
Teller Operations Manager Resume
Summary : Hardworking and dedicated with over 20 years of management experience working in a financial institutions. I am able to prioritize work and have proven to have awareness in the customer service field and in sales goals. Extensive knowledge in banking operations, regulatory requirements, and operating procedures.
Coordinated and supervised all aspect of day to day teller operations within bank guidelines and regulations.
Accurated completions and balancing of audit logs and monthly reports.
Arranged vacation time and daily attendance review.
Monitored and balancing Branch Cash Recon, locate any differences and track bank currency usage.
Reviewed and reported potential Currency Transaction Report, Monetary Instrument Logs, and OFAC for compliance consistency.
Updated and restructured Bank policies and procedures according to federal and local regulations.
Researched & resolved all branch audit deficiencies, perform Quarterly internal surprise cash count for all tellers/Vault and ATM and ensure all staff members understand security and compliance responsibilities and follow all guidelines and procedures.
Experience
10+ Years
Level
Senior
Education
Bachelors
Teller Operations Manager Resume
Summary : Many years of management experience and also can pick up on new task. Highly motivated individual with excellent organizational skills and an eye for details. A people person with excellent customer service skills and very efficient in completing task on time. Great leadership abilities who's skills can be utilize in a group or independently.
Skills : Customer Service, Management.
Description :
Managed the bank tellers to include hiring, scheduling Tellers work weeks, making sure that all branch audits where at highest performance, managed all currency exchange in the branch, motivated tellers to sale bank products.
Became a customer sales representative at that time I was licensed to sell life insurance and annuities.
Used Management Sales Using my time wisely Being organized Setting a good positive attitude for my employees.
Administered all vault-related transactions and cash flow of the banking center.
Reconciled cash-in-transit documents for any currency travel.
Conducted and discussed associate observations to better cater consumer base.
Conducted quarterly staff meetings to inform and update all Teller Supervisors and Assistant Branch Managers on policy and procedure updates and system changes.
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