Terminal Manager Resume Samples

Description :

1. Identified, established and built relationships with potential and existing clients on a local and national level to ensure client satisfaction, and pursue new business opportunities.
2. Served as the main point of contract and decision-maker for all customer interactions.
3. Acting on behalf of all employees, drivers, and owner-operators, also communicated and worked effectively with clients and co-workers to solve problems.
4. Developed effective hands-on training methods and provided daily support and leadership for all staff, including drivers and other in-house staff.
5. Analyzed current processes and procedures and implemented changes for improvement, increasing monthly revenue by 25% from $300K to $400K a month and reducing turnover by 10%.
6. Oversaw the maintenance of 25 tractors and 30 trailers, stayed within the designated budget while also decreasing downtime by 15%.
7. Reduced accidents and warehouse incidents by 75% by promoting a safety-first culture.
8. Performed all human resource-related tasks, such as interviewing, hiring and evaluating drivers and support staff for the terminal.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Identified, established and built relationships with potential and existing clients on a local and national level to ensure client satisfaction, and pursue new business opportunities.
2. Communicated and worked effectively with clients and co-workers to solve problems and resolve difficult situations.
3. Developed effective hands-on training methods and provided daily support and leadership for all staff, including drivers and other in-house staff.
4. Ensured compliance of all rules and regulations set by the DOT, OSHA, FMCSA, and FDA by auditing daily logs, vehicle inspection reports, load sheets and maintenance records.
5. Performed all human resource-related tasks, such as interviewing, hiring and evaluating drivers and support staff for the terminal.
6. Planned and organized the opening of a 2nd distribution location.
7. Manage an annual budget of $7m consisting of 5 separate customer contracts.
8. Handled teamster contracts, work grievances and disputes while also sitting on the company committee board.

Experience

10+ Years

Level

Senior

Education

BA

Description :

1. Responsible for the complete oversight of terminal operations including coordinating with dispatch to ensure availability of personnel and delivery resources.
2. Increased Gross Revenue from $2.7 million in 2013 to $3.5 million.
3. Implemented more effective use of equipment and drivers to rank terminal 1st out of 15 corporate terminals in overall driver efficiency.
4. Improved logistics programs that focused on proactive customer service to secure new market shares that increased shipper volumes by 15%.
5. Reduced terminal operating expenses by per month by repositioning non-profitable equipment to other areas within the company.
6. Utilized best hiring practices along with more frequent interaction with employees in order to change the perception of terminal morale.
7. Reduced costs of office staff by 25% by restructuring functions, eliminating redundancies, and properly training and cross-training staff.
8. Handled teamster contracts, work grievances and disputes while also sitting on the company committee board.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Required by the Administration to perform efficiency checks on all union employees, including four train rides and four banner checks every month ensuring compliance with operating rules.
2. Experience in applying knowledge of Federal regulations and standards relating to railroad operations in some areas.
3. Examine records to ensure employees are in compliance with all appropriate company and Federal rules and regulations.
4. Required to provide a complete and timely investigation, and providing a narrative report of all derailment, collisions, or other accidents/incidents while on duty.
5. Experience with the responsibility in determining and implementing corrective measures and recommending the actions required to prevent reoccurrence.
6. Maintaining compliance with the certification of Conductors.
7. Experienced in management information systems, inventory control, inside sales, export tariffs, and customer relations.

Experience

7-10 Years

Level

Management

Education

MS

Description :

1. Led and oversaw day-to-day terminal operations and staff with direct responsibility for achieving all cost control, revenue, and profit targets.
2. Cultivated profitable relationships with new and existing customers with a focus on sustaining profitable and long-term partnerships.
3. The primary point of contact for customer and shipper complaint resolution, investigations, and workload management.
4. Directed activities related to dispatching, routing, and the tracking of transportation vehicles.
5. Established operating criteria, application instructions, procedural manuals, and contracts.
6. Promoted an environment of safety and accountability, ensuring consistent repair and maintenance activities are adhered to for all equipment, vehicles, and facilities.
7. Managed contract negotiations with equipment and material suppliers, monitored supplier performance for compliance with contract terms while maintaining all cost control initiatives.
8. Directed procurement processes, authorizing capital expenditures for the acquisition of new equipment.
9. Monitoring and tracking vendor contract compliance and performance, and providing authority over equipment research, testing, and requisition functions.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Manage the day to day operation of the terminal and train crews to ensure on-time performance of trains.
2. Currently manage a team of over 300 personnel including conductors, engineers, and train operators of various skills, certification, and experience levels from the railroad industry.
3. Applying federal railroad rules and regulations, and the ability to read and comprehend written safety rules, procedures and safety manuals.
4. Knowledge and experience in applying in-depth working knowledge of Track, Signal & Train Control, and Hazmat.
5. Formally instruct subordinates on safety, operations, regulatory, and quality processes and identifying improvement opportunities through periodic compliance checks.
6. Experience of railroad accident investigation techniques to include derailments and collisions.
7. Responsibilities included training and supervising freight handlers, delivery drivers, clerks, and transport operators.

Experience

7-10 Years

Level

Management

Education

MA

Description :

1. Increased efficiency in operations by leading seven mechanics in delivering maintenance operations within timelines and schedules to ensure the continuation of workflow activities.
2. Enhanced team assimilation by training and mentoring new staff to develop the necessary success skills.
3. Accomplish performance objectives while also strategically handling recruitment to fill needs.
4. Boosted accuracy in outbound and inbound operations through initiating quality control processes on all freight incoming and outgoing.
5. Achieved initiatives by drafting an accurate budget of $1,000,000 annually.
6. Effectively regulating expenditures, staffing levels and flow of materials, resulting in an improved financial positioning.
7. Pushed projects through the pipeline by aligning timelines and outlining roadmaps to achieve expectations while monitoring deviations from targets throughout the project lifecycle.

Experience

2-5 Years

Level

Junior

Education

IL

Description :

1. Responsible for the overall customer relationships, overseeing profit and cost controls, and ensuring safety, service, and quality measures.
2. Responsible for the recruiting, interviewing and hiring of drivers in order to maintain the staffing levels necessary to timely service customers and utilize the equipment in a profitable manner.
3. Schedules and conducts the training of drivers to achieve the safety and operational goals of the organization.
4. Provide support to drivers by serving as a liaison to payroll, accounting human resources, fleet management and other departments (billing problems, drop tickets, payroll issues, bills of ladings, equipment problems, etc.) Proven record of leadership with the capability of managing a growing 15+ truck operation.
5. Implemented daily shift reports to ensure the daily operations are effective.
6. Increased terminal customer base from 4 customers to a respective 12 in 3 months.
7. Maximized driver capacity and decreased driver payroll from 72% to 40% in 4 months.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Directed all day-to-day operational activities, ensuring safe, efficient, and cost-effective transport for 4800+ tons of material throughout the markets.
2. Managed four additional terminals with 81 employees, including dotted-line responsibility for 60+ terminals, 1100 employees, and third-party relations.
3. Implemented a succession planning program and served as Training Manager.
4. Maximizing profitability and enhancing the development of other terminal managers.
5. Increased profits and expanded revenue of 82% by focusing on excellence in customer service, and maintaining appropriate levels of inventory.
6. Played a major role in new business development, significantly increasing closure rates, by partnering with the sales team and providing operational expertise during sales presentations.
7. Trained replacement, ensuring the future success, growth, and profitability of the organization.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Managed all administrative functions, terminal operations, and facility maintenance.
2. Developed, implemented and enforced terminal policies and procedures.
3. Ensured efficient terminal operations, sales and customer service.
4. Prepared written monthly and annual statistical sales reports; business and disciplinary/grievance letters; etc.
5. Audited daily sales reports; determined and corrected overages/shortages; and prepared deposits and payroll.
6. Directed the work of 3 assistant terminal managers and 2 functional departments, including 28 employees.
7. Effectively negotiated and developed cost-effective contracts with vendor services, such as janitorial, security, snow removal, plumbing and electrical.
8. Successfully negotiated two separate union contracts as a member of the management team; prepared data & article clauses on the company's behalf.

Experience

5-7 Years

Level

Executive

Education

AAS

Description :

1. Directed day-to-day operations of high volume freight assembly centers.
2. Managed an increasing number of staff members starting with 15 employees, then 50 employees in Baltimore, and finally 80 employees.
3. Demonstrated strong people management skills while handling human resources issues, aligning workforce to match freight volume.
4. Credited with continually improving productivity and profit at each facility.
5. Achieved continuous advancement to positions of greater responsibility and challenge for strength in leadership, management, and industry experience.
6. Maintained and ensured on-going compliance with safety standards, continually reducing accident and incident rates.
7. Responsibilities included training and supervising freight handlers, delivery drivers, clerks, and transport operators.
8. Maintained terminal and fleet to compliance with dot and OSHA regulations as well as company audit items.

Experience

10+ Years

Level

Senior

Education

Sales

Description :

1. Assure safe operations by monitoring employee behavior with relation to risk, resolving unsafe conditions, and ensuring compliance with the Department of Transportation.
2. Maintain effective employee and customer relations.
3. Communicate effectively with employees, internal customers and external customers to establish performance expectations, support and monitor performance.
4. Provide positive and corrective feedback, and resolve performance problems.
5. Direct and coordinate the staff responsible to supervise workers engaged in loading, unloading, recording, arranging, routing, and delivering incoming and outgoing freight shipments.
6. Align work schedules for driver/dock activities with freight flow.
7. Coordinate activities of operations to obtain optimal use of equipment, facilities, and personnel.
8. Ensure proper training of employees as required in all functional areas by establishing training goals, assuring that periodic training is accomplished as scheduled, and routinely reviewing each individual's progress.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Accountable for security of product and equipment upon delivery, ensuring all D.O.T. requirements are met, and investigation/reporting all driver accidents.
2. Responsible for recruiting, hiring, staff supervision, training, development, conducting performance reviews.
3. Maintaining adequate levels of employee/independent contractor driver workforce.
4. Initiated a detention program for the customer and the carrier to include a fair and equitable procedure for both parties to recover downtime.
5. Outsourced services with over 100 carriers for the success of on-time and dependable service to the customer.
6. Freight operations manager at consolidated freightways' consolidation center.
7. Experienced in management information systems, inventory control, inside sales, export tariffs, and customer relations.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Directing and coordinating freight distribution and also passenger transportations.
2. Addressed trucking concerns and often in charge of assigning duties to employees such as loading ferries, checking bills of lading, or moving freight into storage.
3. Analyzed expenditures and financial information to develop budgets, plans, and policies geared towards improving services or increasing profits.
4. Collaborated with managers and other employees to form and implement procedures, goals, policies, or objectives.
5. Responsible the task of determining proper dangerous goods handling procedures.
6. Make sure freights and transportations operate smoothly and efficiently at all times.
7. Supervised, direct and coordinate activities in terminals.
8. A lot of freight and passenger transportation is perishable or time-sensitive.
9. Make sure that such freight or passenger transportation makes it to its destination in a timely manner.

Experience

7-10 Years

Level

Management

Education

Certification

Description :

1. Improved operational deliveries by increasing product management and routing formulas, the results reduced cost in labor, fuel consumption and equipment utilization.
2. Labor cost was reduced by 18 percent and overtime by 15 percent.
3. Managed fleet maintenance program for the facility by driver accountability for daily DVIR program and DOT accountability.
4. Utilization of driver's hours for specific delivery routes by the dispatcher, reducing overtime and unnecessary route management.
5. Increased customer satisfaction by implementing daily communication program for routes, and implemented estimated time of delivery communication for specific customers while decreasing late deliveries.
6. Responsible for managing cross-dock warehouse operations for 5 satellite facilities.
7. Reducing errors and maintaining accountability by establishing performance goals for associates and drivers.
8. Managed the monthly budgetary reports, fuel, maintenance, equipment, and labor and overtime, managed weekly payroll timesheet for associates and drivers.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Manage company assets and technology for transportation logistics business.
2. Implemented wireless network solutions and maintained internal dispatch routing software.
3. Coordinated with truck drivers, shippers, and brokers to deliver on-time truckload shipments across the lower 48 states.
4. Served as point-of-contact for new business, negotiated new contracts and implemented safety procedures to ensure compliance with Federal Motor Carrier Safety Administration.
5. Generated and analyzed profit and loss and balance sheet reports to support ongoing business operations and initiatives; doubled month-to-month business profit from 2 % to 5 %.
6. Created new policies and procedures for terminal operations and executed these policies to ensure full compliance by all acting members.
7. Maintained wireless network for multiple PCs, printer, fax and scanner, troubleshooting connectivity issues and providing technical support.
8. Provide reporting solutions for key directives utilizing Excel advanced functions VBLookup and pivot tables.

Experience

10+ Years

Level

Senior

Education

CS