Terminal Supervisor Resume
Summary : As a Terminal Supervisor, oversaw terminal operations, managing teams, and optimizing efficiency, tracked record of implementing safety protocols, improving workflow processes, and delivering exceptional customer service.
Skills : Operational Management, Staff Supervision.
Description :
- Responsible for managing a team of 15 employees, providing training, guidance, and performance evaluations.
- Responsible for implementing safety procedures and conducted regular safety audits to ensure compliance with industry standards and regulations.
- Responsible for optimizing workflow processes, resulting in a 20% increase in operational efficiency and on-time deliveries.
- Responsible for collaborating with maintenance teams to ensure fleet readiness and minimize downtime.
- Responsible for resolving customer inquiries, complaints, and issues in a timely and professional manner, maintaining high levels of customer satisfaction.
- Responsible for coordinating terminal activities, including inbound and outbound shipments, inventory management, and equipment allocation.
- Responsible for assisting in developing and implementing operational policies, procedures, and quality control measures.
Experience
10+ Years
Level
Senior
Education
Bachelor of Science in Logistics
Terminal Supervisor Resume
Summary : As a Terminal Supervisor, contributed expertise in terminal management and leadership to a dynamic transportation company. Responsible for supervising daily terminal operations, including scheduling, dispatching, and coordination of transportation activities.
Skills : Health and Safety Compliance, Communication.
Description :
- Provided training, coaching, and performance feedback to ensure a competent and motivated team.
- Assigned tasks, schedule shifts, and manage staffing levels to meet operational demands.
- Coordinated inbound and outbound shipments, including loading/unloading, sorting, and inventory management.
- Oversaw equipment maintenance, fueling, and inspections to ensure fleet readiness and compliance with safety regulations.
- Monitored terminal activities to optimize workflow, minimize downtime, and meet service deadlines.
- Enforced safety protocols, including proper handling of hazardous materials, adherence to traffic laws, and use of personal protective equipment.
- Conducted regular safety inspections, audits, and training sessions to promote a safe work environment.
Experience
7-10 Years
Level
Management
Education
Bachelor of Science in Logistics
Terminal Supervisor Resume
Headline : As a Terminal Supervisor, responsible for communicating with drivers, warehouse personnel, and customers to facilitate efficient operations and resolve operational challenges. Supervised and led terminal staff, including drivers, warehouse workers, and administrative personnel.
Skills : Problem-Solving, Time Management.
Description :
- Maintained positive relationships with clients by providing responsive and reliable service.
- Handled customer complaints or escalations professionally and seek timely resolutions.
- Managed terminal documentation, such as shipping records, manifests, bills of lading, and regulatory compliance documents.
- Maintained accurate records of inventory, fuel usage, vehicle maintenance, and operational expenses.
- Prepared reports, performance metrics, and operational analysis for management review.
- Identified opportunities to improve operational efficiency, reduce costs, and enhance productivity.
- Implemented process improvements, workflow changes, and technology solutions to streamline operations.
Experience
5-7 Years
Level
Executive
Education
Bachelor of Science in Logistics
Terminal Supervisor Resume
Objective : As a Terminal Supervisor, responsible for conducting inventory audits and reconciliations to ensure accuracy and minimize discrepancies, responsible for managing terminal documentation, including shipping records, manifests, and regulatory compliance documents.
Skills : Logistics Coordination, Inventory Control.
Description :
- Coordinated with emergency services, regulatory agencies, and internal teams during emergencies or disruptions.
- Ensured readiness to address incidents, accidents, or natural disasters affecting terminal operations.
- Ensured quality control measures are in place for handling and storage of goods, including temperature-sensitive or perishable items.
- Monitored equipment performance, maintenance schedules, and repairs to minimize downtime and ensure operational reliability.
- Conducted regular inspections and audits to maintain cleanliness, organization, and compliance standards at the terminal.
- Acted as airport information representative, helping passengers in the terminal with airport-related matters.
- Managed and recorded customer issues and concerns, and recommended solutions to reduce customer issues.
Experience
2-5 Years
Level
Executive
Education
Bachelor of Science in Supply Chain Management
Terminal Supervisor Resume
Summary : As a Terminal Supervisor, monitored key performance indicators (KPIs) and make data-driven decisions to achieve operational goals, developed and implemented emergency response plans, contingency procedures, and crisis management protocols.
Skills : Documentation, Customer Service.
Description :
- Maintained employee parking program for terminal tenants.
- Monitored customer parking program ensuring customers’ satisfaction and ease of use.
- Supervised and trained airport volunteers, and promoted programs to increase participation.
- Conducted and summarized consumer surveys, and suggested and implemented improvements received through surveys and comments.
- Demonstrated continuous effort to improve terminal operations, streamline work processes, and work cooperatively and jointly to provide quality customer service.
- Worked closely with staff and vendors to maintain a clean, safe, and hazard-free environment.
- Conducted routine inspections of facilities, furniture, and fixtures.
Experience
10+ Years
Level
Senior
Education
Bachelor of Science in Supply Chain Management
Senior Terminal Supervisor Resume
Summary : As a Senior Terminal Supervisor, ensured compliance with transportation regulations, environmental standards, and company policies, and interacted with customers, carriers, and vendors to coordinate deliveries, resolve issues, and address inquiries.
Skills : Equipment Maintenance, Budget Management.
Description :
- Reviewed incoming correspondence, drafting responses on matters for which authority has been delegated.
- Kept supervisors informed of necessary information.
- Ensured housekeeping, safety and compliance are adhered to and take corrective action as needed.
- Managed loading/unloading operations, bin the products properly, communicate with rail/vessel dispatching representatives, load out products meeting contract requirements.
- Provided work direction, training and cross-training for all Team Member positions and assist with evaluating employee performance.
- Partnered with key stakeholders to identify, lead, and execute process improvement projects from conception through completion.
- Supported the facility in all efforts to achieve safety, quality, delivery and cost performance for the facility.
Experience
10+ Years
Level
Senior
Education
Bachelor of Science in Transportation Management
Junior Terminal Supervisor Resume
Objective : As a Junior Terminal Supervisor assisted and led meetings with leadership for identifying activities, opportunities, and possible Kaizen events and/or projects, linked Lean activities to the business objectives, and developed a site transformation plan in collaboration with the site management team.
Skills : Terminal operations management, Team leadership and supervision.
Description :
- Developed and maintained Work for areas in both the production and office.
- Taught and mentored the use of Lean tools, including Kaizen, 5S, 8 Wastes, and Kanban, to all levels of the organization.
- Fostered a culture of moving forward in a changing environment and continuously assuring buy-in and ownership at all levels.
- Assisted in developing a site budget, as necessary, as well as capital improvement projects related to process improvements.
- Maintained and promoted a strong safety culture and followed all safety policies, procedures, and regulations.
- Identified and communicated workplace hazards and corrected or sought assistance in correcting unsafe actions or conditions.
- Monitored weight billed to actual weight, completed CCA’s, and notified appropriate company contracts.
Experience
2-5 Years
Level
Junior
Education
Bachelor of Science in Transportation Management
Terminal Supervisor Resume
Objective : As a Terminal Supervisor, ensured that weight billed and actual weight agree, creates CCAs to correct differences and follows company notification procedures, monitored company and/or contract personnels compliance with pallet/nets/straps procedures and monitors pallets/nets/straps system to ensure meets the company needs.
Skills : Safety compliance and regulations, Workflow optimization.
Description :
- Managed and Supervised office staff of multi-ethnic backgrounds.
- Managed and supervised day-to-day activities of the Air terminal Operations Center, cargo Processing, Passenger Service, Transient Alert & port & Terminal.
- Prepared, completed, and maintained air movement records, documents, load plans, and shippers' declaration of Dangerous Goods (SDDG).
- Maintained daily flight schedule and Sequence of Events board utilizing GDSS2 (Global Decision Support System), GATES and local Prior Permission Required (PPR) log.
- Utilized Integrated Computerized Deployment System (iCodes) to load plan cargo and passenger missions.
- Updated GATES Mission Monitoring with appropriate aircraft data.
- Assisted with the development and implementation of the Operators Manual, Maintenance & reliability Plan, Asset & Operating Integrity Plan, and Emergency Response Manual.
Experience
2-5 Years
Level
Executive
Education
Bachelor of Science in Transportation Management
Terminal Supervisor Resume
Headline : As a Terminal Supervisor, kept depot operations conform to local regulations and make fleets license effective to support business growing, checked the quantities and quality of depot storage to achieve quality goal.
Skills : Customer service excellence, Inventory management.
Description :
- Prepared and maintained weight and balance records and cargo manifests.
- Coordinated the resources required to support all aspects of multiple airfields’ passenger and cargo operations in support of the USAP.
- Maintained operational control over the Movement Control Center (MCC) cargo yards, cargo bay, airfields, and vehicles.
- Provided direct operational direction to ATO cargo and airfield personnel, and indirect operational direction for passenger services and shuttle personnel.
- Trained all Load Planners, and oversees training schedules of all cargo and passenger services personnel.
- Maintained detailed documentation for all aspects of the MCC operations, related to departmental metrics.
- Assisted the MCC Supervisor with final flight manifests on all cargo and passenger flights.
Experience
5-7 Years
Level
Executive
Education
Bachelor of Science in Transportation Management
Terminal Supervisor Resume
Objective : As a Terminal Supervisor, served as a liaison between the Airport and terminal business partners and tenants, facilitated tenant meetings to ensure adequate communication and coordination among all airport tenants.
Skills : Communication and interpersonal skills, Problem-solving and decision-making.
Description :
- Interfaced with USAP Cargo staff, Science Personnel, and grantees to coordinate cargo priorities for all outgoing flights.
- Served as the ATO Point-of-Contact (POC) for passenger and cargo issues in the absence of the Senior Passenger Services Representative, the Vehicle Operations Supervisor, the MCC Supervisor, and/or the USAP Cargo Supervisor.
- Interacted with the National Science Foundation, the armed forces, and other agency officials professionally and tactfully.
- Conducted and planned daily/weekly safety meetings and provided attendance and subject documentation.
- Contributed information to living documents annotating all ATO employee work performances throughout the season, to be used as a reference for –post-season personnel evaluations.
- Helped field and troubleshoot cargo queries presented to the MCC regarding aircraft loading issues, cargo/passenger priorities, and any other ATO-related discrepancies that may arise.
- Worked 12-hour rotating shifts, mostly in an office environment but occasionally outside in inclement weather conditions.
Experience
2-5 Years
Level
Executive
Education
Bachelor of Science in Transportation Management
