Territory Service Representative Resume Samples

A Territory Service Representative is tasked with the crucial task of assisting and providing service support to customers for an assigned territory or geographical area. A well-drafted Territory Service Representative Resume describes the following core tasks and responsibilities – managing a large volume of service calls from customers; resolving questions and issues relating to service for customers over the phone or text or email; documenting customer interactions for references; determining opportunities for sales; selling products to customers through cross-selling or up-selling, and identifying exact service issues.

To work at this capacity, the following skills are required – strong technical expertise, demonstrable abilities to provide excellent customer service, a result-oriented approach; focus on quality, attention to detail; good time-management skills, the ability to multitask; strong interpersonal and communication skills; and telephone etiquette. Formal education beyond a high school diploma is not a must, however, several years of direct work experience is a must.