Tour Guide Resume Samples

Description :

1. Led guided tours and informational talks for groups of 35-60 tourists on 3-7 hour tours to natural highlights.
2. Educated and shared natural, geological, and cultural history through story-telling, and narrated bus rides to enable an emotional connection with their visit.
3. Coordinated food programs for guests (60-100) including phone orders, report submission, food distribution and alternate action plans.
4. Communication with the office regarding visitor safety, to submission of timesheets, and front line representative for the public.
5. Researched and studied the language, culture, geography, natural and social history.
6. Connect visitors to the complexities of consequence and difficult balance of culture and international relations.
7. Created personalized and seasonal tour experiences to feature eco-responsible animal sightings including humpback whales and albatross migration.
8. Assisted on vehicle maintenance for weekly car washes, interior detail-work for windows, rubbish pick up, etc.

Experience

0-2 Years

Level

Entry Level

Education

BA

Description :

1. Prepared bowls, and fed and cleaned pens for over 150 farm and exotic animals.
2. Gave guided tours to several various sized groups of people throughout the day.
3. Monitoring interaction with the animals, and educating people at an exotic animal petting zoo.
4. Responsible for keeping grounds clean and free of weeds, keeping water bowls full, adhering to safety procedures, using several pieces of farm equipment and tools.
5. Spending time with all the animals in order to get to know them, along with studying their behaviors and acquiring correct knowledge to pass on to my tour groups.
6. Had a strong bond with many of these animals by the end of the season.
7. Researched and obtained extensive knowledge of over 100 species of animals, and relayed this information to others in order to make their experience educational.
8. Volunteered many hours as well during the days off and after the shifts.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Maintain a fun and safe environment to customers and families during a video tour in the warehouse facility.
2. Cheerfully greeted each customer and properly seated them on the train.
3. Routinely checked all seat belts and carts for safety according to the company's standards.
4. Announce warehouse regulations and safety rules before dispatching and answering customer's questions and concerns about the ride, company's candy production and/ or history.
5. Directed the crowd to exits and handed a free sample.
6. Helped around the store, cooked and prepped food at the cafe, and provided great customer service at the registers.
7. Visiting major cities, national parks and small-town to provide passengers with a unique cultural experience similar to the road trip.

Experience

0-2 Years

Level

Entry Level

Education

Associate

Description :

1. Provided a dynamic, informative and entertaining behind-the-scenes tour.
2. Delivered greater product awareness for our consumers by responsibly serving beverages in the hospitality room, both after hours and during special events.
3. Making successful recommendations to guests based on their individual tastes.
4. Executed friendly, efficient, and helpful retail and customer service in the gift shop, by anticipating their needs.
5. Developed upstanding, well-versed tour guides by mentoring and training my newer peers to the organization.
6. Help clients to learn, keep or improve skills and functional abilities that they may not be developing normally.
7. Creates and maintains positive emotional states through the course of each day for clients.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Responsible for safety and well-being of groups consisting of 25-30 people containing families and persons of all ages.
2. Facilitated educational and informative tours to inform customers about the rich history that shaped the city.
3. Monitored visitors' activities to ensure compliance with establishment and tour regulations and safety practices.
4. Researched various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.
5. Integrated electrical and mechanical systems to produce the desired function.
6. Talking to others to convey information effectively, such as meeting, due dates, and time-sensitive information.
7. Creates and maintains positive emotional states through the course of each day for clients.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Performed daily operational duties such as following opening and closing procedures, sold tickets and gift shop merchandise.
2. Guided children and adults throughout the museum.
3. Greeted guests entering the museum to ascertain customer needs.
4. Earned management's confidence with the issuance of company keys by responsibly opening and closing store.
5. Prepared and explained new membership contracts.
6. Handling customer inquiries and account issues smoothly and accurately, ensuring customer satisfaction.
7. Consistently upsold products and motivated customers to upgrade current product plans, receiving monthly recognition for high numbers.

Experience

7-10 Years

Level

Executive

Education

BA

Description :

1. Recommended merchandise based on customer needs.
2. Displayed strong public speaking skills and communication abilities to ensure the highest quality tour for guests of the cavern.
3. Able to maintain and clean a store as necessary, including mopping, sweeping, and organizing merchandise.
4. Shared product knowledge with customers while making personal recommendations.
5. Demonstrated that customers come first by serving them with a sense of urgency.
6. Demonstrated crowd control capabilities and strong leadership role.
7. Work with individual team members to quickly come up with creative solutions to diverse problems.

Experience

2-5 Years

Level

Junior

Education

Associate

Description :

1. Describe tour points of interest to group members, and respond to questions.
2. Greet and register visitors, and issue any required identification badges or safety devices.
3. Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
4. Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.
5. Accommodated and entertained all guests with personalized tours, safety instructions, and flexibility.
6. Solicit tour patronage and sell souvenirs.
7. Clean objects, such as paper, textiles, wood, metal, glass, rock, pottery, and furniture, using cleansers, solvents, soap solutions, and polishes.
8. Install, arrange, assemble, and prepare artifacts for exhibition, ensuring the artifacts' safety, reporting their status and condition.

Experience

10+ Years

Level

Senior

Education

GD

Description :

1. Describe tour points of interest to group members, and respond to questions.
2. Escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, and art galleries.
3. Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
4. Provide directions and other pertinent information to visitors.
5. Greet and register visitors, and issue any required identification badges or safety devices.
6. Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
7. Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.
8. Select travel routes and sites to be visited based on knowledge of specific areas.

Experience

5-7 Years

Level

Junior

Education

HS

Description :

1. Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
2. Cleaned kennels, animal holding areas, examination, and operating rooms, and animal loading/unloading facilities.
3. Provided emergency first aid to animals as needed.
4. Examined animals to detect and determine the nature of diseases or injuries.
5. Collected body tissue, feces, blood, urine or other body fluids for examination and analysis.
6. Trained and socialized puppies including housetraining and ending destructive behaviors.
7. Ensured public safety and upholding state and regional laws by working with local health departments, police, and other law enforcement agencies.
8. Bathed, trimmed and provided other grooming services for domestic pets.

Experience

5-7 Years

Level

Executive

Education

Certification

Description :

1. Researched and presented facts and historical information about the city with a sense of humor.
2. Provided advice and directions to local restaurants, historical sites, and various destinations.
3. Led groups of 5-60 people through historical areas while still maintaining authority and safety at all times.
4. Coordinated with bus drivers, boat companies, restaurants, and multiple venues.
5. Established personal relationships with guests while narrating one to three 11/2 to eight-hour tours a day.
6. Guided guests during unexpected problems, such as city blackout.
7. Communicated with guests from different countries and of different ages.

Experience

7-10 Years

Level

Executive

Education

BS

Description :

1. Describe tour points of interest to group members, and respond to questions.
2. Escort individuals, public buildings, and art galleries.
3. Conduct educational activities for school children.
4. Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
5. Provide directions and other pertinent information to visitors.
6. Greet and register visitors, and issue any required identification badges or safety devices.
7. Distribute brochures, show audiovisual presentations.
8. Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.

Experience

7-10 Years

Level

Executive

Education

HS

Description :

1. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
2. Determined customer needs by asking relevant questions and listening actively to the responses.
3. Working and effectively communicating with very large, diverse groups of guests.
4. Priced merchandise, stocked shelves and took inventory of supplies.
5. Learned, retained, and presented large amounts of information.
6. Operated a cash register for cash, check and credit card transactions with 100% accuracy.
7. Walking, standing, and speaking for extended periods of time.
8. Working well alongside a team, as well as individually.
9. Attended comprehensive training sessions, and participated in regional orientation conference.

Experience

7-10 Years

Level

Management

Education

HS