Description :

1. Personally developed and delivered up-to-date training information that enhanced frontline employee performance.
2. Managed training classes for the entire CSSC within the allotted timeframe.
3. Ordered only the essential tools needed for each student to accomplish their goals such as headsets, calculators, and office supplies.
4. Ordered access cards for each of the new students utilizing the Lotus Notes Database.
5. Tracked and reviewed results with each student to provided coaching on necessary materials.
6. Achieved call center performance objectives month after month to meet new hire objectives and also completed accurate and timely documentation.
7. Identified and researched significant discrepancies in courseware.
8. Referred improvements to course development for review and updates based on professional experience. 
9. Motivated peers and associates by demonstrating a positive attitude that helped improve productivity within the call center.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Assess training needs for new and existing employees.
2. Identify internal and external training programs to address competency gaps and organize, develop or source training programs to meet specific training needs.
3. Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching, for the employees.
4. Manage training budget keeps current on training design and methodology.
5. Reports on the progress of employees under guidance during training periods.
6. Maintain trainee records Supervise CSRs (customer service representatives) in a training environment.
7. Participates in customer and client listening programs to identify customer needs and expectations.
8. Assisted management in understanding various risks, errors in benefits and implemented software that helped to increase work efficiency.
9. Performs call monitoring in a healthcare environment to measure skills in the use of scripts, product knowledge, and courteous close of a call.
10. Successfully managed a team of 22 outbound calling representatives.

Experience

10+ Years

Level

Senior

Education

CTS

Description :

1. Assisted with the development of detailed lesson plans and training aids on the operation, maintenance, and troubleshooting procedures.
2. Provided resident and on-site technical assistance and training in the operation and maintenance of assigned systems.
3. Instructed on the theory and operation of the complete system to include electronics, hydraulics, computer programming, and repair.
4. Assisted with the development and conduct of technical orientations and demonstrations on new and/or modified equipment.
5. Instructed instructors on equipment operation and maintenance procedures that are new or unique.
6. Reviewed completed lesson plans and time requirements with representatives of other Commands.
7. Assure the scope of the course content will meet students needs and overall time allowances are compatible with individual lesson plans.
8. Provided courses to instructors and key maintenance, inspection, supervisory, and/or test personnel from the TRADOC, and FORSCOM.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Train new employees to safely climb utility poles with the use of climbing gaffs and extension ladders.
2. Teach proper climbing methods with the use of both written instruction and demonstration. 
3. Conduct electrical hazard safety instruction Track progress of each technician and document on a daily basis.
4. Provide constructive feedback to allow for the successful completion of the training in 40 hours.
5. Train employees in the necessary skills to install and maintain broadband internet.
6. Enhanced Troubleshooting for Premtechs and focuses on recognizing and troubleshooting chronic repair issues using a host of testing and provisioning systems.
7. Support Government team members in the writing of training curriculum for Secure Terminal Equipment (STE).
8. Installation and repair of internet protocol DSL services including both customer self-installation and full tech installations.

Experience

10+ Years

Level

Executive

Education

MBA

Description :

1. Provide strategic and tactical organization and leadership training development.
2. Included content development and deployment along with managing On-The-Job (OJT) performance trainers.
3. Specializes in the design and delivery of customized logistics operations to reduce costs of the product, and warehousing for client companies.
4. Consistently achieved a rating of 99% ineffectiveness of training methods through surveys of employees and educational sponsors' satisfaction.
5. Achieved goals for employees' completion of self-paced study courses, with 92% of employees finishing all coursework and examinations.
6. Reduced Travel and Entertainment (T&E) expenses by 25% through Web Conferencing/Training as a cost-effective alternative.
7. Exploited learning opportunities on the Internet by revising coursework to include Web-based activities.
8. Applied multimedia authoring and tools such as MS FrontPage, PowerPoint, WebX, to create dynamic training and workshop materials.

Experience

7-10 Years

Level

Executive

Education

Diploma

Description :

1. Trained frontline personnel to include call center in bank applications, regulations, compliance, sales, and customer service.
2. Maintained online registrations, up to 100 per month, to ensure employees' requests were met and official records were up-to-date.
3. Created and delivered 'fun' training material for both technical as well as soft skill classes. 
4. Arranged, created and conducted web-based training to numerous banking center locations which required detailed technology analysis and attendee coordination.
5. Reviewed and monitored revised regulations, rules and compliance aspects of our industry to assure most recent information was presented.
6. Served as a team member that helped develop and implement classes taught on-line that included everything from automated registration.
7. Conducted trainee assessments based on personal observation both in class and at branch locations.
8. Compiled the information to assist each manager in providing targeted training to reduce costs and optimize individual performance.
9. Teamed with various department managers brainstorming ways to improve and enhance training effectiveness.

Experience

7-10 Years

Level

Executive

Education

Associate

Description :

1. Responsible for planning, organizing and directing a wide range of training activities to meet training requirements as set forth in applicable regulations.
2. Identify and assess training needs within the company and evaluate training effectiveness.
3. Responsible for delivering training sessions and/or schedule for others.
4. Evaluate and produce training materials for in-house courses to ensure quality and consistency across regions.
5. Implementing the company's training program as it applies to all employees.
6. Ensures quality and consistency in training information, materials, and techniques across the company.
7. Coordinating the work of training teams in all regions to ensure completion of training requirements for new and veteran employees.
8. Develops, reviews, and updates training materials as needed, ensuring that all training materials are clear, concise, and current.
9. Assists in the orientation and training of training team members in adult learning concepts, training methods, and techniques.

Experience

7-10 Years

Level

Executive

Education

MS

Description :

1. Consult with senior business leaders to develop and execute creative training strategies that meet today's global learning needs.
2. Design adoption strategies and communication campaigns for enterprise-wide projects that increase engagement for all levels of the organization.
3. Manage a training team, contractors, and matrix reports to deliver training solutions on various projects.
4. Partner with HR, Marketing, and Information Technology groups to ensure training programs meet corporate standards.
5. Develop Business Case and Statement of Work (SoW) documents for working with vendors.
6. Providing training solutions as part of large-scale projects that optimize budget allocations.
7. Build and establish credibility by providing feedback, exceeding client expectations, and utilizing business acumen to build relationships.
8. Work with leadership to establish, and monitor change management and training standards, that are adopted globally.
9. Monitor training effectiveness through observation and metrics analysis.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Resumes evaluations of subordinate units training & reviewed course assessment & accreditation reports.
2. Served as the education & training expert on a panel of key staff officials where results provided resolution to matters which were complicated.
3. Conducted direct coordination, major commands, installations, TRADOC schools, and staffs on requirements for training.
4. Participated in the development and preparation of studies of range- related issues.
5. Validated range sites and ensured target array met training requirements.
6. Coordinated and integrated interagency actions associated with range design, construction, and target installation.
7. Assisted in the analysis of actions to integrate combat training strategies and supporting system.
8. Research issues recommend preventive measures and participates in the development of change.

Experience

2-5 Years

Level

Junior

Education

Certification

Description :

1. Working diligently to send consistent messages, establish goals, and support achievement through improved training.
2. Collaborated with human resources business partners to identify, prepare for, and respond to, training needs across a 150-person contact center.
3. Developed improved training courses, materials, and tools to equip new and seasoned associates.
4. Scheduled, facilitated, and tracked training events covering product, process, and systems knowledge.
5. Supported personnel actions from evaluations to terminations.
6. Drove a significant increase in initial onboarding assessment results, through design and implementation of the improved curriculum.
7. Supported talent acquisition and management, not only sourcing new hires but also creating the training, coaching, and floor mentorship programs.
8. Shaped a high-morale culture where associates felt valued and supported.
9. Identifying high-potential leaders and fostering professional development to drive retention and succession.

Experience

0-2 Years

Level

Entry Level

Education

BA

Description :

1. Support all functions including run, format, and post-training reports, troubleshoot end-user issues and collaborate with the vendor when applicable.
2. Provide operations and training support for the opening of the first two full-scale restaurants in the company's history.
3. Partner with retail leadership to address differences between retail and restaurant industries.
4. Develop, write, and implement FOH SOPs, also develop screening/interview questions to identify quality restaurant candidates and conduct interviews.
5. Develop and facilitate training for managers, servers, bar, and host teams.
6. Developed a training plan and SOPs, and provided in-store support for software conversion for the online shopping experience.
7. Working with a team of five, developed a training program for the first 30 days after hire for all 17 departments in under six months.
8. Develop and execute training implementation and sustainability plans for peer training programs, new store openings and remodels.

Experience

10+ Years

Level

Senior

Education

MA

Description :

1. Aligns target audiences and new equipment systems with training systems that complement the plan.
2. Co-developed courseware and created job aids to help employees identify appropriate steps for reporting violations of company standards of conduct.
3. Assisted in the management, troubleshooting, maintenance, and operation of automation operations for 10 computers including the local area network (LAN).
4. Serves as the SME and primary Action Officer for the development of electronic equipment Technical Manuals.
5. Coordinated and evaluated projects for the implementation of resident training programs.
6. Coordinated technical projects, defined desired capabilities/requirements for feasible and potential current and future technological solutions.
7. Assess training strategies by consulting data from subject matter experts (SME), business matter experts (BME), and key staff management.

Experience

0-2 Years

Level

Entry Level

Education

MA

Description :

1. Highly effective training professional responsible for the successful on-boarding of new hires and the continued professional development of existing staff.
2. Delivered extensive online and classroom instruction on complex, technical material in an interactive presentation style.
3. Maintained the best new hire rate (98.7%) in the region combined with the highest number of top performers company-wide.
4. Closely collaborated with the product development team during new product launches information to the specific needs of the business unit.
5. Created and constantly updated all training materials to guarantee the information remained relevant.
6. Provided additional support for the local office through miscellaneous or refresher training, remotely monitoring calls and work for accuracy.
7. Regularly briefed the region on any changes to policy, procedure, or policy that impacted their daily job duties.
8. Served as a subject matter expert (SME) & an escalation point for product issues.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Assures the developed training materials are technically accurate and functional within known equipment and assigned personnel constraints.
2. Deliver group and individual instruction and training covering a range of technical, operational, and management areas in a specified field.
3. Arranges hotel accommodations for HD/CSO personnel in direct support of their mission and site surveys.
4. Kept meticulous and detailed records and submitted requisitions and orders for needed supplies.
5. Successfully maintained liaison with counterparts in local and national level Urban Search and Rescue Task Force teams to stay up-to-date on training strategy.
6. Served as a liaison with various federal personnel offices for the command.
7. Kept careful and detailed inventories and submitted requisitions and orders for needed supplies.
8. Submit regular and timely productivity and activity reports as required.

Experience

2-5 Years

Level

Junior

Education

Certification

Description :

1. Provide training to new employees on the systems, process, and various policies and procedures of the organization.
2. Review new information or revised procedures with existing employees.
3. Responsible for creating course content, designing presentations, job aids, and other materials to ensure the trainees effectively learn the material.
4. Create documents/forms/brochures and utilizing various databases and establishing Reports and graphs.
5. Make arrangement for various in-service and training, also produce a calendar schedule for distribution.
6. Maintain and record all material in the training/education library.
7. Maintain the education and training budget and compile monthly reports.
8. Maintain files and documents by preparing Excel spreadsheets to track and maintain various Training data.

Experience

10+ Years

Level

Senior

Education

Associate

Description :

1. Delivered 6,400 hours of technical classroom and lab training while applying knowledge of electronics, mechanics, hydraulics, pneumatics, programming, and following machine, equipment, and tooling manuals.
2. Performed curriculum audits and incorporated changes.
3. Administered and graded written and performance examinations.
4. Lectured class on safety, installation, programming, maintenance, and repair of machinery and equipment, following outline, handouts, and texts, and using visual aids, such as graphs, charts, videotape, and power point slides.
5. Demonstrated and utilized effective needs analysis, project management, course development, and evaluation skills.
6. Collaborates with product developers, Field Operations, and SME to obtain information required to develop training materials on all aspects of the product.
7. Met and exceeded goals.

Experience

2-5 Years

Level

Junior

Education

Bachelor's In Technical Management

Description :

1. Served as a Leading Crew Chief and Engineering Officer of the Watch on board an operational nuclear submarine, leading a team of more than 60 nuclear operators.
2. Directed the mentoring, on-the-job training, and initial nuclear certification of more than 800 students completing the U.S.
3. Consistently recognized as one of the best instructors at the command.
4. Responsible for training program development and implementation.
5. Responsible for teaching all military, (except Army), Foreign Nationals, and Navy civilians, calibration of precision inspection instruments, tools, and gages.
6. Responsible for rewriting the Pre-Entrance Exam for the Advanced PMEL School.
7. Responsible for setting up pre-exams to weed out those that may not be able to make it through the course.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

1. Recognized subject matter expert and team leader of 5+ mechanics and instructors that completely overhauled the Nuclear Mechanic Training and Plant Drill Programs.
2. Applied Six Sigma principles and provided choke point analysis for the training watch standing requirements to more efficiently administer student watches while minimizing Reactor operating time.
3. Processed vendor master additions and changes in an accurate and timely manner.
4. Maintained accurate tax information to support year-end processing of 1099s and other compliance requests.
5. Provided support and training to new and existing users who experience issues with vendor requests.
6. Prepared vendor mass update requests as needed.
7. Assisted manager with performing root-cause analysis on master data integration problems. 

Experience

5-7 Years

Level

Junior

Education

GED

Description :

1. Researched and developed curriculum for implementation of new programs.
2. Taught clients job readiness skills through the use of the Plato program.
3. Identified needs and assisted in the development of auxiliary services to facilitate bringing disadvantaged applicants into job-ready status.
4. Planned and conducted group sessions to promote the adjustment of individuals to new life experiences in making changes.
5. Interpreted program regulations and assisted in obtaining needed support services.
6. Reviewed client's personal, educational, vocational history, diagnostic records and confer with other professionals for the evaluation of client abilities through interviews and assessments.
7. Instructed and assisted clients based upon the assessment of needs in basic job applications, daily living skills, and behaviors.

Experience

5-7 Years

Level

Executive

Education

BS In Science

Description :

1. Provided intake assessment and vocational assessments for persons with disabilities.
2. Developed individual plans for employment.
3. Provided supported employment for persons served.
4. Worked in concert with Vocational Rehabilitation Counselors to help consumers secure employment.
5. Provided weekly reports to Voc Rehab counselors on the progress of their clients.
6. Secured additional services with proper contracts through written proposals to Voc Rehab counselors.
7. Provided interviewing techniques, job search skills, to clients.

Experience

10+ Years

Level

Senior

Education

MS In Rehabilitation Counseling